All Bonterra Network for Good Reviews
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Bonterra Network for Good Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.6
Value for money
4.4
Functionality
4.4
Pros
"Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts."
"I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option."
"The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward."
Cons
"I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause."
"That said, the main reason for this review is Bonterra as a company seems to be going for the buying up all the small companies to weed out competition strategy instead of actually improving their product or user experience. Since they bought out Network for Good we went from having an account representative who we could get on the phone to having to beg to get in the faceless cue of a ticketing system whenever I have any issue."
"Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem."
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