--- title: "Bonterra Network for Good Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonterra Network for Good. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonterra Network for Good is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) / Bonterra Network for Good Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/network-for-good-profile/alternatives/) # Bonterra Network for Good User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 938 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 669 reviews (71%) - 4 stars: 190 reviews (20%) - 3 stars: 48 reviews (5%) - 2 stars: 15 reviews (2%) - 1 star: 16 reviews (2%) ### Most mentioned pros - I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. - Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. - Additionally, the fundraising support is awesome, offering handy tips and best practices to help you stay on track and boost your programmatic efforts. ### Most mentioned cons - I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. - That said, the main reason for this review is Bonterra as a company seems to be going for the buying up all the small companies to weed out competition strategy instead of actually improving their product or user experience. Since they bought out Network for Good we went from having an account representative who we could get on the phone to having to beg to get in the faceless cue of a ticketing system whenever I have any issue. - Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. ## Bonterra Network for Good customer reviews Showing reviews 1-25 of 938 (page 1). ### Bonterra is the BEST! - Overall rating: 5/5 - Reviewer: Steven N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed Bonterra software for the past 3 years. It gives me exactly what my organization needs. I feel like I have complete control over our data because of this excellent product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The aesthetics of the software. It is easy to see, easy to read, and very user-friendly. The price is competitive and this system works perfectly for the small to medium nonprofit organization. #### Cons I would like the dashboard to display a current total of of all three donor categories: Retained Donors, New Donors and Reactivated Donors. I would also like to see the date of a donors first gift displayed at the top of the donor record. #### Reasons for choosing Bonterra Network for Good Less expensive. Plus Bloomerang had additional features that we did not need. #### Reasons for switching to Bonterra Network for Good The Star was a database from the 1990's. The Star is not in the dropdown menu. It would be great if you had "Other" in the menu. --- ### Great return on investment, easy to use, tons of features, and great customer service! I definitely recommend Bonterra Network for Good! - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been one that continues to impress me with what I am able to do with the software, how it helps to keep our overhead costs to a minimum, and the amazing return on investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bonterra Network for Good is the most cost-effective program that I've found. The customer service is top notch and everyone is always extremely helpful. The security features allows for us to be confident in our data and funds. The reporting options allow you the means to pull data in various ways, providing instantaneous access to reports of your data for your use. Payment processing is easy to use and understand, as well as determining the fee processing for donations. They also take user suggestions to help build even more features and functions. #### Cons There is nothing I don't like about Bonterra Network for Good - I'm constantly impressed with the ease of use, cost, and new features being rolled out. #### Reasons for choosing Bonterra Network for Good Bonterra Network for Good was more cost effective, allowing a lower overhead for our nonprofit. It was also much easier to use and transition our data into. --- ### Evaluation of Network for Good - Overall rating: 4/5 - Reviewer: Barry N. - Verified reviewer: Yes - Industry: Public Policy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There was good support in setting up and learning the system. Staff support continues to be strong. #### Cons Some of the features are not very intuitive or easy to figure out. --- ### Long-time User - Overall rating: 4/5 - Reviewer: Robin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Largely very positive, from price to reporting to the new AI feature and communications tools. Until this month, I would say my experience has been really great. I have always recommended Bonterra to new fundraisers and small non-profit EDs who reach out to me for advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I learned how to become a great nonprofit fundraiser through their coach. I find the platform fairly intuitive to use. I love the dashboard and its information presentation. I appreciate their efforts to get ahead-of-the-curve with improvements, most recently with the launch of their AI feature. #### Cons The email and contact components of the system failed in mid-November, a massive blow to my year-end work. It took a week for everything to be sorted out and working again. I have always been a huge fan of Bonterra, but this experience was damaging. #### Reasons for switching to Bonterra Network for Good We wanted a user-friendly dashboard that had the communication tools built in. --- ### Works Perfectly For Us! - Overall rating: 5/5 - Reviewer: Sayydah G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ever since we switched to this software, donor tracking has been a breeze. We are 100% satisfied and highly recommend this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donor tracking capabilities, mass emails, and customer service are tops. The newly added Que is fabulous!! We used it during the free trial period. #### Cons I can honestly say that there are no negative aspects of this software. However, it would be nice if Que were included in our monthly subscription. #### Reasons for switching to Bonterra Network for Good We needed a more sophisticated and modern product. --- ### Good value, reliable - Overall rating: 5/5 - Reviewer: Martha F. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First year I had a promotional rate and money-back guarantee, which helped me get over sticker shock. After using for several years, I rely on the features and functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The all-in-one design streamlines my ticket and donor processing. The email blasts are easy to compose on computer and possible to make on ipad. #### Cons I was initially put off by the price tag, but it works as advertised. When I can’t figure out how to do something, Support is helpful. #### Reasons for choosing Bonterra Network for Good Features, value, nonprofit focus seemed to be a good fit. #### Reasons for switching to Bonterra Network for Good I needed additional features that were not available in that free product. --- ### Bonterra is a 5-Star Product - Overall rating: 5/5 - Reviewer: Ken D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience thus far has been excellent. We bought the import support and our assigned support person was wonderful, working with us and advising us at every step for a successful import. We created our first campaign and have used the email module several times, each time with success. In fact, we can now eliminate other bulk email software that we've used in the past and save money doing so. The self-help modules and videos are clear and provide excellent process documentation. This is one of the best decisions I've made! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding is outstanding; led by staff who truly care about our success. The system is easy to use and works great. All modules work well together, the navigation is clear and the final outcome is excellent. It is everything we need all in one package. #### Cons I haven't found anything that I don't like. The only thing that is a negative, and it's actually unimportant, is that logging in can be a bit slow at times. #### Reasons for choosing Bonterra Network for Good We chose NfG because it is a complete package with all functions that we needed, it is simple to use, has an excellent reputation, and is reasonably priced. --- ### Network for Good is always my choice! - Overall rating: 4/5 - Reviewer: Amie C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used NFG for over 5 years now and have always rated it highly. Like I said before, I really like how they are constantly upgrading the platform and not all upgrades include extra fees. That is very important. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love Network for Good. I used it at my previous employer and had my current employer change over after showing all that it can do. I like that they are always improving the platform. I also like the different avenues of training that they offer. #### Cons My only issue is that downloading a video can be a little tricky, but I'm hoping to learn ways around that. #### Reasons for switching to Bonterra Network for Good I had used Network for Good at my previous job and liked it. --- ### Great Donor Management System - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great resource. It helps simplify my work and helps me manage donors and receipting. I have utilized the auction platform successfully, too and have been able to raise a record amount of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and helps organize data. I find that it saves time and money. I really like the ability to track donor information and handle receipting with a click of a button. #### Cons I would like to have volunteer information capabilities, since I oversee the volunteer program. I would like to have volunteer hour management features. I also don't like the fact that FACTS is not able to automatically transfer new and updated family information. It takes time to upload new school family information for each new school year. #### Reasons for choosing Bonterra Network for Good Cost for Blackbaud was too high FACTS could not provide the proper software capabilities like NFG #### Reasons for switching to Bonterra Network for Good The cost for Blackbaud was too high. The school then went to FACTS, but there was an antiquated system that did not have the capabilities like NFG. --- ### Fantastic for Nonprofits - Overall rating: 5/5 - Reviewer: Aiden F. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns. #### Cons The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult. #### Reasons for switching to Bonterra Network for Good Network For Good had more integrated features, had better customer service, and was less expensive. --- ### Our Valentine's Day message - we love you! - Overall rating: 5/5 - Reviewer: Carolina S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. #### Cons We wish it had a grant tracking platform as we were told that Salesforce had one. #### Reasons for choosing Bonterra Network for Good NFG sales team contacted us. They were super informed and responsive. The product did most of what we wanted Salesforce to do except track grants :-( We were thrilled to learn about NFG and dove in enthusiastically and are very happy! #### Reasons for switching to Bonterra Network for Good We said this last page! Because we liked having it all in one platform, easier to use and saves effort of downloading audience from Eventbrite and uploading to Constant Contact. Great to have donations handled in the CRM and not outside it as with Flipcause. Data all in one place! #### Vendor response We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities! Replied February 2024 --- ### This system is not what I would recommend now - too expensive - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros All in one system for communications and donors #### Cons How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product #### Reasons for choosing Bonterra Network for Good All in one product and cost effective at the time #### Reasons for switching to Bonterra Network for Good That system did not work for us because it was too complicated. #### Vendor response Hi Michelle, while I'm excited to see that you chose our product for its all-in-one capabilities and cost efficiencies, I'm sorry to hear that you've had a change of heart. I'm not entirely sure what you mean by paying for each product separately, since this is still an all-in-one product and prices have remained unchanged for a couple of years now. Perhaps there has been a misunderstanding. Please feel free to reach out to our customer support team at success@networkforgood.com or give us a call for more information on your current package. Thank you for reviewing us and choosing Bonterra Guided Fundraising! Replied February 2024 --- ### Bonterra Guided Fundraising will earn you money and sanity. - Overall rating: 5/5 - Reviewer: Judy E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization. #### Cons We found nothing to dislike from day one. #### Reasons for choosing Bonterra Network for Good We chose due to ease of use, features, support, and cost. #### Reasons for switching to Bonterra Network for Good We were looking for all of the features that Bonterra offers. Salesforce would have required significant personalization since it is not built for nonprofits. #### Vendor response Hi Judy! Wow - can you ever really put a price on sanity?! We're thrilled to hear about your seamless experience with Bonterra Guided Fundraising, and we're beaming with gratitude for your affinity towards our platform. It's rewarding to see your entire team benefit from its user-friendliness and continuously evolving features. Thank you for entrusting your important work to us. Here's to making an even bigger impact together! Replied February 2024 --- ### Great Product! Don't know what we'd do without Network for Good!! - Overall rating: 5/5 - Reviewer: Heather B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Network for Good has been wonderful! When looking at a new donor management system we compared several platforms and are very happy we went with Network for Good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one feature that has completely boosted our fundraising are the Donor Engagement Plans that Network for Good has to offer. This has been a huge help to us in the past year! Especially not being able to do in person events. It has definitely boosted our online giving by at least 10%!! Love how simple and easy the platform is to navigate and use. They offer lots of flexibility in creating communication messages with donors. #### Cons The only con I can think of is that you cannot automatically setup ACH donations to be processed through Network for Good. We have a handful of monthly donors who give through Direct Deposit. #### Reasons for choosing Bonterra Network for Good It looked to be the best product for the price. It offered everything we were looking for at an affordable price! Also, they were very great to work with in the beginning, showing us our options and how Network for Good would work for our organization. #### Reasons for switching to Bonterra Network for Good Our previous system just not do all we needed it to do. #### Vendor response Hi Heather, Thanks for the review! Congratulations on your growth - and way to utilize our engagement plans! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Stats are looking even more promising this year! Best of luck :) Kathleen Replied December 2021 --- ### The Go to for Fundraising Softwares - Overall rating: 5/5 - Reviewer: Jenn H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would highly recommend NFG to anyone looking to have an easy way to accept online gifts or tickets for events and keep track of their donors, including communications. NFG has saved us valuable time and money. The customer service team is wonderful and always there to help with any questions or concerns. It is easy to migrate data to NFG, and a team is there with you every step of the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros NFG is truly an all-in-one software for nonprofit database, donation, and communications. No more trying to integrate with multiple softwares. NFG makes it easy to group supporters/donors and segment communications. #### Cons NFG is constantly integrating new ideas and upgrades to its software. I would like to be able to easily group contacts who have started peer campaigns but that is not an option at this time. There isn't a volunteer database, sign-up side to this software. #### Reasons for choosing Bonterra Network for Good I had previously used NFG at another organization and couldn't imagine using another software. The constant additions to make the software better, the feeling like the customers have a voice and the ease of use makes it the best system. #### Reasons for switching to Bonterra Network for Good Donor Perfect didn't have a good way of communicating with donors, reports were hard to pull and the online giving pages were years behind where they should be. #### Vendor response Hi Jenn, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen Replied July 2022 --- ### Try It - You Won't Regret It! - Overall rating: 5/5 - Reviewer: Emily A. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great! We truly value our software and will always use it. I don't think we'll switch to anything else! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's made communicating with our donors much easier! We also love how easily it tracks our donor info and sponsorship info, #### Cons The only con is the price. It can be expensive for a small nonprofit, but it's worth its weight in gold! --- ### Good experience for several years now - Overall rating: 4/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We've used it for five years now and have had a good overall experience so far. One of our staff recently left who did most donation processing, and so it will be interesting to see if the support and training from Bonterra Guided Fundraising is strong. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to set up various fundraising campaigns as needed. Also, gifts via credit card are easy to process, and the proceeds are always on time. #### Cons I wish it offered more read-only report options instead of importing data via csv files. --- ### Turning the Page in Elevating our Library - Overall rating: 5/5 - Reviewer: Teresa S. - Verified reviewer: Yes - Industry: Libraries - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Bonterra has been a great fit for us. With all our donors in one spot, it is easy to communicate with patrons in this vital time of change as we embark on a new library. We have increased our donations through more effective ways of asking. Our coach has shared wonderful ideas for boosting our fundraising strategies as well as staying connected through our monthly newsletters. We are very grateful for this platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one-on-one personal attention to our needs is extremely valuable. Our coach has been great in teaching us how to navigate the platform, import patrons, create templates, etc. This has given us the opportunity to organize our donors all in one place, communicate more easily and stay connected. #### Cons There is so much to learn that I am concern I'm not confident in using Network for Good on my own yet. We depend on our coach for a lot. --- ### Top 5 best decisions made as ED - Overall rating: 5/5 - Reviewer: Paul V. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far it’s been amazing. Anytime we need help we can reach a real person and solve the problem, and the program has remained user friendly through the years #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For me it’s the seamlessness from Fontacts and programmatic fundraising. In one space I have a clear concise way of organizing my funders and supports to not only raise money, but communicate with them as well. On the other side when it comes to fundraising , it is an extremely easy tool to create very specific fundraising buckets that you can use to target your specific donors #### Cons Facebook flags our fundraisers as “pretending to be them when we try to post on socials , it would be helpful ton figure that out but otherwise my only gripe with the program is having to pay an extra fee for an event as opposed to just a regular fundraising page. --- ### Extremely Disappointed with Bonterra/Network for Good's Service and Support - Overall rating: 1/5 - Reviewer: Diane S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience with Bonterra/ Network for Good has been incredibly damaging to our organization along with so much frustration. Since the beginning of the year, we have encountered a series of major issues that have significantly impacted our ability to operate effectively. Despite our best efforts to resolve them, Bonterra/ NFG has not lived up to our expectations in both service and support. Most importantly, we lost years’ worth of vital donation records, including hundreds of thousands of dollars in donation history from one of our largest donors recorded in our database. This devastating loss occurred because one of NFG's support members misunderstood a request to remove duplicate records and ended up deleting all our data instead. This error, which could have been prevented with better communication, has devastated our organization. To compound the problem, the accountability from Bonterra has been virtually nonexistent. Regardless of us reaching out multiple times as early as June to resolve this issue, we received little to no communication from their team until 2 months after our subscription renewed, which was several months after the initial contact. The unresponsiveness left us in a problematic situation as we tried to piece together what happened and look for answers on how to recover from this. When we finally heard back, it was too late. Bonterra/ NFG was unwilling to offer flexibility on our contract terms, and even though we were actively working to transition to another platform, they cut us off from their system with little warning. This forced us to scramble to retrieve our remaining data under a tight deadline, making an already stressful situation even more stressful. For an organization that relies on accurate donor records and strong data management, the failure of Bonterra/ Network for Good has had enduring effects. They did not take responsibility for their mistakes, provided no meaningful solutions, and ultimately left us feeling abandoned during a crucial time. I strongly warn any nonprofit considering Bonteera/ NFG to carefully evaluate other platforms before making a decision. Our experience has been a sad lesson of lost trust, poor communication, and inadequate customer support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very basic system to it is very easy to navigate. #### Cons Lack of Accountability and Communication: One of the most frustrating aspects of Bonterra Guided Fundraising (formerly Network for Good) was the lack of accountability when critical issues arose. We lost vital donation records, including large sums from major donors, due to errors by their team, and there was no immediate communication or support to resolve the issue. Repeated attempts to reach out were ignored for months, and by the time they responded, it was too late to correct the damage. Inflexible Contract Terms: Despite the issues we faced, Bonterra refused to offer any flexibility in their contract terms. Even though we communicated well in advance of our renewal that we were facing problems and might need to transition off their platform, they still renewed our contract without providing a solution and eventually cut us off, leaving us scrambling to retrieve our data. Poor Data Handling and System Limitations: The system itself proved unreliable for managing large amounts of donor data. When a data import error occurred, it not only caused us to lose records but exposed serious limitations in their platform's ability to handle important donor information properly. #### Vendor response Hi Diane, thank you for your honest feedback, and we're terribly sorry to hear about your poor experience. The loss of vital donor records, poor communication, and inadequate support you've described is completely unacceptable. Trust is everything in supporting your mission, and we've clearly fallen short. Someone from our team will reach out to you today to address these serious issues. We want to investigate the data loss, review our communication failures, and explore every possible solution to help your organization recover from this situation. Your mission is too important to be hindered by these failures. While we cannot undo the frustration you've experienced, we are committed to taking accountability and making this right. Thank you for pushing us to be better. We're listening and ready to help. Replied October 2024 --- ### Poor customer service - Overall rating: 1/5 - Reviewer: Carolyn C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Bonterra's product works ok, it's difficult to pull accurate data because of the lack of options for soft-credit management, and there are not reporting options. In general you can't do global changes and the options for custom fields are not robust. There are MANY better, cheaper options out there right now for a CRM if the main thing you need is quality data management and reporting. That said, the main reason for this review is Bonterra as a company seems to be going for the buying up all the small companies to weed out competition strategy instead of actually improving their product or user experience. Since they bought out Network for Good we went from having an account representative who we could get on the phone to having to beg to get in the faceless cue of a ticketing system whenever I have any issue. The customer service is now gone and no apologies made, we are just a number. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros features: email management and donation pages in one product #### Cons bad reporting options few options for customizing fields poor customer service #### Vendor response Hello Carolyn, first off - thank you for trusting Bonterra with your fundraising needs to help fuel your mission. While we're genuinely sorry to hear about your experience, we appreciate your candid feedback. We hear your frustration, and we want to address these concerns. We'd love to connect directly to understand your specific needs and explore solutions. Can you please reach out to erik.galloway@bonterratech.com to discuss your situation in detail? We're eager to make this right and help you leverage Bonterra to its full potential for your mission. Replied October 2024 --- ### Do it all product - Overall rating: 5/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with Bonterra and the support has been prompt and thorough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to get rid of a few software programs because of the versatility of Bonterra. I feel that this one product covers so many bases for me to collect donations, ticket sales, etc...and reach out to potential donors or buyers. It has saved our organization money because of its versatility. #### Cons I really don't have anything that is negative at this point. #### Reasons for choosing Bonterra Network for Good A previous [sensitive content hidden] made the switch to Bonterra. I did make the decision to get ride of a few other products once I was hired on thought because of the high functionality of the product. #### Vendor response Thank you for the fantastic review! We are thrilled that our platform has not only streamlined your operations and saved you money but also become the reliable all-in-one solution for your organization's needs. Your satisfaction is our top priority, and we can't wait to keep fueling your success journey. We appreciate you choosing Bonterra! Replied February 2024 --- ### Great customer service, but conversion is a time-consuming pain. - Overall rating: 3/5 - Reviewer: Donna G. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents. #### Cons Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later. #### Vendor response Donna - Thank you for your thorough review. We encourage you to provide feedback directly to Salsa as we do incorporate our clients' enhancement requests into future releases. Our Director of Customer Support will be reaching out to you directly to address some of your specific issues. Regarding documentation, we do have an online user's guide that you can download if you prefer printed materials. You can also use our online knowledge base which is searchable by topic. Also, all Salsa customers now have access to Salsa Scholars, our brand new e-Learning platform. It's self-paced interactive learning for both Salsa Engage and Salsa CRM and the purpose built integration which we continue to enhance. In the latest release (expected to be in production by the end of July 2017), you will see enhancements to the integration which were made based on the feedback of our active user community. Please contact Customer Support if you need access to any of the tools listed. Replied July 2017 --- ### Network for Good - a partner in our fundraising success. - Overall rating: 5/5 - Reviewer: Cheryl U. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with [SENSITIVE CONTENT] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The things I like best about Network for Good include access to an excellent fundraising coach. [SENSITIVE CONTENT] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none. #### Cons Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated. #### Reasons for choosing Bonterra Network for Good N/A #### Reasons for switching to Bonterra Network for Good Network for Good is a more robust platform with the tools necessary to properly steward our donors! --- ### Pros and Cons for a Small Nonprofit - Overall rating: 4/5 - Reviewer: Devan C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am overall very happy with our use of NFG for our DMS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very intuitive and easy to learn and subsequently use. It was a great next step for our organization in terms of adopting a DMS that went above an beyond a very simple system that ultimately dealt in spreadsheets. We love to use the video feature and often use the built-in communications platforms for easy communication with our donors. Generally, I am pleased with the filtering options and functionality, although there are some pieces to that the I would like to see changed or added. It is great to have the option to export and import data with ease #### Cons I have had ongoing issues with the direct mail feature. Despite several chats with the support team and attempts to edit the original templates to our direct mail letters, I continue to have issues with the formatting. It would also be ideal to be able to export the letters to both Word and PDF so that edits could be made via Word when those edits are not possible in NFG.As well, it would be great to be able to add attachments to gift entries. For example, when a donor makes a gift via check, I would like to be able to attach the scan of the check and the scan of the signed acknowledgement letter. An additional feature that would be extremely helpful would be to filter on pledges and tasks. This would be incredibly helpful when pulling reports for our Development Committee and Board.Finally, and this is minor, it would be helpful to have the ability to search within the filter field - in other words, instead of scrolling through the drop down list to find a category to filter on (i.e. donation date, address, etc), it would be possible to search the list from the top by typing in the field I am looking for. #### Reasons for choosing Bonterra Network for Good Ultimately it was the opportunity through Robins Foundation to participate in JumpStart and a yearlong paid subscription. However, I have used several databases in my development work and prior to signing up for the program, I did a tutorial of the software and was happy with the functionality. #### Reasons for switching to Bonterra Network for Good Because we were offered the opportunity to participate in the JumpStart program through a local foundation's grant, and a yearlong paid subscription to NFG. We were using a very rudimentary system before and actively looking for a new DMS. This opportunity came at the perfect time and NFG was a good fit for what we were looking for. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/?page=2) --- Bonterra Network for Good Reviews, Pros and Cons - 2026 Software Advice