--- title: "Bonterra Network for Good Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bonterra Network for Good. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bonterra Network for Good is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / [Bonterra Network for Good](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) / Bonterra Network for Good Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/network-for-good-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/network-for-good-profile/alternatives/) # Bonterra Network for Good User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 938 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 669 reviews (71%) - 4 stars: 190 reviews (20%) - 3 stars: 48 reviews (5%) - 2 stars: 15 reviews (2%) - 1 star: 16 reviews (2%) ### Most mentioned pros - I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. - Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. - My experience has been one that continues to impress me with what I am able to do with the software, how it helps to keep our overhead costs to a minimum, and the amazing return on investment. ### Most mentioned cons - I think for me having a couple of categories to enter the information into is unnecessary because most of the time it's duplicated when I have the drop-down option to disseminate where the funds are to be attributed to and for what cause. - months went by then they sent a $6,000 bill and blocked out our account- holding our data hostage. - Every attempt to contact customer service resulted in automated replies, endless ticket numbers, and generic responses—but never an actual human being willing to take ownership of the problem. ## Bonterra Network for Good customer reviews Showing reviews 1-25 of 938 (page 1). ### Bonterra is the BEST! - Overall rating: 5/5 - Reviewer: Steven N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed Bonterra software for the past 3 years. It gives me exactly what my organization needs. I feel like I have complete control over our data because of this excellent product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The aesthetics of the software. It is easy to see, easy to read, and very user-friendly. The price is competitive and this system works perfectly for the small to medium nonprofit organization. #### Cons I would like the dashboard to display a current total of of all three donor categories: Retained Donors, New Donors and Reactivated Donors. I would also like to see the date of a donors first gift displayed at the top of the donor record. #### Reasons for choosing Bonterra Network for Good Less expensive. Plus Bloomerang had additional features that we did not need. #### Reasons for switching to Bonterra Network for Good The Star was a database from the 1990's. The Star is not in the dropdown menu. It would be great if you had "Other" in the menu. --- ### Great return on investment, easy to use, tons of features, and great customer service! I definitely recommend Bonterra Network for Good! - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been one that continues to impress me with what I am able to do with the software, how it helps to keep our overhead costs to a minimum, and the amazing return on investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bonterra Network for Good is the most cost-effective program that I've found. The customer service is top notch and everyone is always extremely helpful. The security features allows for us to be confident in our data and funds. The reporting options allow you the means to pull data in various ways, providing instantaneous access to reports of your data for your use. Payment processing is easy to use and understand, as well as determining the fee processing for donations. They also take user suggestions to help build even more features and functions. #### Cons There is nothing I don't like about Bonterra Network for Good - I'm constantly impressed with the ease of use, cost, and new features being rolled out. #### Reasons for choosing Bonterra Network for Good Bonterra Network for Good was more cost effective, allowing a lower overhead for our nonprofit. It was also much easier to use and transition our data into. --- ### Evaluation of Network for Good - Overall rating: 4/5 - Reviewer: Barry N. - Verified reviewer: Yes - Industry: Public Policy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There was good support in setting up and learning the system. Staff support continues to be strong. #### Cons Some of the features are not very intuitive or easy to figure out. --- ### Long-time User - Overall rating: 4/5 - Reviewer: Robin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Largely very positive, from price to reporting to the new AI feature and communications tools. Until this month, I would say my experience has been really great. I have always recommended Bonterra to new fundraisers and small non-profit EDs who reach out to me for advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I learned how to become a great nonprofit fundraiser through their coach. I find the platform fairly intuitive to use. I love the dashboard and its information presentation. I appreciate their efforts to get ahead-of-the-curve with improvements, most recently with the launch of their AI feature. #### Cons The email and contact components of the system failed in mid-November, a massive blow to my year-end work. It took a week for everything to be sorted out and working again. I have always been a huge fan of Bonterra, but this experience was damaging. #### Reasons for switching to Bonterra Network for Good We wanted a user-friendly dashboard that had the communication tools built in. --- ### Works Perfectly For Us! - Overall rating: 5/5 - Reviewer: Sayydah G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ever since we switched to this software, donor tracking has been a breeze. We are 100% satisfied and highly recommend this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donor tracking capabilities, mass emails, and customer service are tops. The newly added Que is fabulous!! We used it during the free trial period. #### Cons I can honestly say that there are no negative aspects of this software. However, it would be nice if Que were included in our monthly subscription. #### Reasons for switching to Bonterra Network for Good We needed a more sophisticated and modern product. --- ### Good value, reliable - Overall rating: 5/5 - Reviewer: Martha F. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First year I had a promotional rate and money-back guarantee, which helped me get over sticker shock. After using for several years, I rely on the features and functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The all-in-one design streamlines my ticket and donor processing. The email blasts are easy to compose on computer and possible to make on ipad. #### Cons I was initially put off by the price tag, but it works as advertised. When I can’t figure out how to do something, Support is helpful. #### Reasons for choosing Bonterra Network for Good Features, value, nonprofit focus seemed to be a good fit. #### Reasons for switching to Bonterra Network for Good I needed additional features that were not available in that free product. --- ### Bonterra is a 5-Star Product - Overall rating: 5/5 - Reviewer: Ken D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience thus far has been excellent. We bought the import support and our assigned support person was wonderful, working with us and advising us at every step for a successful import. We created our first campaign and have used the email module several times, each time with success. In fact, we can now eliminate other bulk email software that we've used in the past and save money doing so. The self-help modules and videos are clear and provide excellent process documentation. This is one of the best decisions I've made! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding is outstanding; led by staff who truly care about our success. The system is easy to use and works great. All modules work well together, the navigation is clear and the final outcome is excellent. It is everything we need all in one package. #### Cons I haven't found anything that I don't like. The only thing that is a negative, and it's actually unimportant, is that logging in can be a bit slow at times. #### Reasons for choosing Bonterra Network for Good We chose NfG because it is a complete package with all functions that we needed, it is simple to use, has an excellent reputation, and is reasonably priced. --- ### Network for Good is always my choice! - Overall rating: 4/5 - Reviewer: Amie C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used NFG for over 5 years now and have always rated it highly. Like I said before, I really like how they are constantly upgrading the platform and not all upgrades include extra fees. That is very important. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love Network for Good. I used it at my previous employer and had my current employer change over after showing all that it can do. I like that they are always improving the platform. I also like the different avenues of training that they offer. #### Cons My only issue is that downloading a video can be a little tricky, but I'm hoping to learn ways around that. #### Reasons for switching to Bonterra Network for Good I had used Network for Good at my previous job and liked it. --- ### Great Donor Management System - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great resource. It helps simplify my work and helps me manage donors and receipting. I have utilized the auction platform successfully, too and have been able to raise a record amount of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and helps organize data. I find that it saves time and money. I really like the ability to track donor information and handle receipting with a click of a button. #### Cons I would like to have volunteer information capabilities, since I oversee the volunteer program. I would like to have volunteer hour management features. I also don't like the fact that FACTS is not able to automatically transfer new and updated family information. It takes time to upload new school family information for each new school year. #### Reasons for choosing Bonterra Network for Good Cost for Blackbaud was too high FACTS could not provide the proper software capabilities like NFG #### Reasons for switching to Bonterra Network for Good The cost for Blackbaud was too high. The school then went to FACTS, but there was an antiquated system that did not have the capabilities like NFG. --- ### Fantastic for Nonprofits - Overall rating: 5/5 - Reviewer: Aiden F. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns. #### Cons The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult. #### Reasons for switching to Bonterra Network for Good Network For Good had more integrated features, had better customer service, and was less expensive. --- ### Our Valentine's Day message - we love you! - Overall rating: 5/5 - Reviewer: Carolina S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters. #### Cons We wish it had a grant tracking platform as we were told that Salesforce had one. #### Reasons for choosing Bonterra Network for Good NFG sales team contacted us. They were super informed and responsive. The product did most of what we wanted Salesforce to do except track grants :-( We were thrilled to learn about NFG and dove in enthusiastically and are very happy! #### Reasons for switching to Bonterra Network for Good We said this last page! Because we liked having it all in one platform, easier to use and saves effort of downloading audience from Eventbrite and uploading to Constant Contact. Great to have donations handled in the CRM and not outside it as with Flipcause. Data all in one place! #### Vendor response We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities! Replied February 2024 --- ### This system is not what I would recommend now - too expensive - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros All in one system for communications and donors #### Cons How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product #### Reasons for choosing Bonterra Network for Good All in one product and cost effective at the time #### Reasons for switching to Bonterra Network for Good That system did not work for us because it was too complicated. #### Vendor response Hi Michelle, while I'm excited to see that you chose our product for its all-in-one capabilities and cost efficiencies, I'm sorry to hear that you've had a change of heart. I'm not entirely sure what you mean by paying for each product separately, since this is still an all-in-one product and prices have remained unchanged for a couple of years now. Perhaps there has been a misunderstanding. Please feel free to reach out to our customer support team at success@networkforgood.com or give us a call for more information on your current package. Thank you for reviewing us and choosing Bonterra Guided Fundraising! Replied February 2024 --- ### Bonterra Guided Fundraising will earn you money and sanity. - Overall rating: 5/5 - Reviewer: Judy E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization. #### Cons We found nothing to dislike from day one. #### Reasons for choosing Bonterra Network for Good We chose due to ease of use, features, support, and cost. #### Reasons for switching to Bonterra Network for Good We were looking for all of the features that Bonterra offers. Salesforce would have required significant personalization since it is not built for nonprofits. #### Vendor response Hi Judy! Wow - can you ever really put a price on sanity?! We're thrilled to hear about your seamless experience with Bonterra Guided Fundraising, and we're beaming with gratitude for your affinity towards our platform. It's rewarding to see your entire team benefit from its user-friendliness and continuously evolving features. Thank you for entrusting your important work to us. Here's to making an even bigger impact together! Replied February 2024 --- ### Great Product! Don't know what we'd do without Network for Good!! - Overall rating: 5/5 - Reviewer: Heather B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Network for Good has been wonderful! When looking at a new donor management system we compared several platforms and are very happy we went with Network for Good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one feature that has completely boosted our fundraising are the Donor Engagement Plans that Network for Good has to offer. This has been a huge help to us in the past year! Especially not being able to do in person events. It has definitely boosted our online giving by at least 10%!! Love how simple and easy the platform is to navigate and use. They offer lots of flexibility in creating communication messages with donors. #### Cons The only con I can think of is that you cannot automatically setup ACH donations to be processed through Network for Good. We have a handful of monthly donors who give through Direct Deposit. #### Reasons for choosing Bonterra Network for Good It looked to be the best product for the price. It offered everything we were looking for at an affordable price! Also, they were very great to work with in the beginning, showing us our options and how Network for Good would work for our organization. #### Reasons for switching to Bonterra Network for Good Our previous system just not do all we needed it to do. #### Vendor response Hi Heather, Thanks for the review! Congratulations on your growth - and way to utilize our engagement plans! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Stats are looking even more promising this year! Best of luck :) Kathleen Replied December 2021 --- ### Ocala Royal Dames for cancer research - Overall rating: 4/5 - Reviewer: Barbara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how we can input a lot of information about our members. I like how we can put a name in the contact box and it brings that person right up if we already have info on them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Our members can pay for events through NFG. When searching for a contact, it’s easy to see what events they have paid for. #### Cons If your updating a member that happens to be on page 19, and after you hit update and save, you have to go all the way back to page one and go forward or if you’re on page 30, you go to the end and work backwards. Why can’t you hit Update and save and go right back to the same page you were working on? --- ### Good experience for several years now - Overall rating: 4/5 - Reviewer: Stephen W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We've used it for five years now and have had a good overall experience so far. One of our staff recently left who did most donation processing, and so it will be interesting to see if the support and training from Bonterra Guided Fundraising is strong. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to set up various fundraising campaigns as needed. Also, gifts via credit card are easy to process, and the proceeds are always on time. #### Cons I wish it offered more read-only report options instead of importing data via csv files. --- ### Bonterra Fundraising Works! - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bonterra Guided Fundraising is a user-friendly and very helpful tool for raising funds. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the chat feature for quick questions. #### Cons Some donors see the verification email for donations over 10,000 as a scam or spam and say it would be better if the email came from the non-profit's email address. --- ### Great service and support - Overall rating: 5/5 - Reviewer: Jeanine C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bonterra offers really good service and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is easy to use. I can see how much money we raise on my dash. #### Cons I wish I could customize my newsletters more than I can currently. --- ### How did we do this before Bonterra? - Overall rating: 5/5 - Reviewer: Mary L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our small non-profit organization has grown, and become more efficient and effective because of Bonterra. I am a grateful user! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use. Using Bonterra transformed our lists of names on paper into a tool that allows us to track gifts and other information from our donors easily. Sending news via email blast is a snap. I was afraid of all the work that using Bonterra would entail, but it wasn't hard. And now we have tools to manage our interactions with donors, consumers, and anyone who has shown an interest in our organization. #### Cons initially, data entering was cumbersome, but we received help with that, too. --- ### Do it all product - Overall rating: 5/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with Bonterra and the support has been prompt and thorough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to get rid of a few software programs because of the versatility of Bonterra. I feel that this one product covers so many bases for me to collect donations, ticket sales, etc...and reach out to potential donors or buyers. It has saved our organization money because of its versatility. #### Cons I really don't have anything that is negative at this point. #### Reasons for choosing Bonterra Network for Good A previous [sensitive content hidden] made the switch to Bonterra. I did make the decision to get ride of a few other products once I was hired on thought because of the high functionality of the product. #### Vendor response Thank you for the fantastic review! We are thrilled that our platform has not only streamlined your operations and saved you money but also become the reliable all-in-one solution for your organization's needs. Your satisfaction is our top priority, and we can't wait to keep fueling your success journey. We appreciate you choosing Bonterra! Replied February 2024 --- ### Great customer service, but conversion is a time-consuming pain. - Overall rating: 3/5 - Reviewer: Donna G. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At this time, we haven't been using Salsa CRM long enough to record any marked benefit. We're still in the problem-solving phase of post-conversion. As the Development Director, I did receive an immense benefit from sifting through the 2.5 million data fields from our conversion templates, however. I now have intimate knowledge of our constituents and our data that I didn't have before. It's given me a better view of our donor base which has allowed for the placement of fundraising strategies. If CRM and Engage would ever interphase properly, Salsa could probably make my life a lot easier. But right now, it makes it more difficult. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service is awesome. I appreciate that I can call and get help instead of wading through hours of online instruction videos. Everyone I've encountered has been helpful and knowledgeable. I appreciate the ability to categorize constituents into groups. It's proven very helpful on directing messaging to appropriate constituents. #### Cons Frequently used items, such as notes and address and phone edits, aren't where one would think they would be. When learning the system, it causes a lot of frustration trying to find things. Also, there are lots of drop down menus without explanations on how each category affects the larger picture. For example, under "Edit Address," there is place to check is the address is "Home," "Business," or "Primary." (You can check more than one.) Then across from that, there's a drop down menu titled "Reason." No explanation of what this category means. The choices are "All Correspondence," "Bad Address," "Non-Solicitations Only," "Primary Address," or "Solicitations Only." How does this relate to the "Preferred Contact" drop down found under "Constituent Information" which also features "Solicitations Only" and "Non-Solicitations Only"? Isn't that overkill? What's the logic behind that? It would be nice if there was a printed user's guide. Sure, there's all sorts of information online to sift through, but who has time to watch videos? Give me a searchable .PDF with general instructions that include an overview of the drop down menu choices and their best uses. Finally, conversion is NOT easy. You get what you pay for. We paid for the basic conversion, and I had to manually process over 2.5 million data fields from our previous software to Salsa's templates. It took me 6 weeks. We're still waiting for Salsa CRM and Engage to interphase properly 2 months later. #### Vendor response Donna - Thank you for your thorough review. We encourage you to provide feedback directly to Salsa as we do incorporate our clients' enhancement requests into future releases. Our Director of Customer Support will be reaching out to you directly to address some of your specific issues. Regarding documentation, we do have an online user's guide that you can download if you prefer printed materials. You can also use our online knowledge base which is searchable by topic. Also, all Salsa customers now have access to Salsa Scholars, our brand new e-Learning platform. It's self-paced interactive learning for both Salsa Engage and Salsa CRM and the purpose built integration which we continue to enhance. In the latest release (expected to be in production by the end of July 2017), you will see enhancements to the integration which were made based on the feedback of our active user community. Please contact Customer Support if you need access to any of the tools listed. Replied July 2017 --- ### Network for Good is the Perfect Solution for Small Nonprofits! - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Network for Good is AMAZING. I am 100% satisfied with the product, the support, and the value it offers my non-profit. It was one of the best decisions that I have made to improve my outreach and fundraising efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE the product and would not be able to function without it. I used to chase Excel sheets and lack donor giving history. Now, it is easy to track giving and manage campaigns. The feature I like most is the ability to create a custom video for those that support my program. The feedback I have received is very positive. The other thing that I enjoy is that the company actually makes me feel that they care about my success. Anytime I have had questions, they have been very responsive and helpful. That type of customer service is hard to come by in today's marketplace. #### Cons The initial transfer of data was a bit overwhelming. It has taken me a year to merge duplicate files, but that is a minor issue. My nonprofit has been around for 25 years when I decided to go with Network for Good. We had many different data sheets and sources. That contributed to the difficulty of the initial data transfer. On the upside, the data upload process was so simple that I was able to figure it out in minutes. Please keep in mind that Network for Good will do the transfer for you, so you don't have to become an expert if you do not want to. #### Reasons for choosing Bonterra Network for Good Network for Good allowed me to launch direct mail campaigns as well as send customized videos to donors. These tools were incredibly powerful to me. I also did not need to learn a complicated system. Network for Good is very simple to use. #### Reasons for switching to Bonterra Network for Good The product I had before just offered an online giving platform. I needed more. Also, their customer service was not very good. I was a small account and they treated me like a small account. #### Vendor response Hi Amy, Thanks for the review! We're so excited to hear your feedback and ways that we are helping your nonprofit grow your good. The data migration process can be overwhelming at first, but well worth it in the end. It's so important for you to be able to lean on Network for Good support! Thanks so much for being a Network for Good customer! Stay awesome :) Kathleen Replied December 2021 --- ### Worthy of your consideration - Overall rating: 5/5 - Reviewer: Cindy S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Network for Good was very responsive when we needed help customizing their product. They were also open to our requests and suggestions for improvements. We were satisfied with the integration process. We felt it occurred in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a smaller nonprofit we appreciate Network for Good's user-friendly design. You can get your staff and volunteers up-to-speed quickly using this software. Reports are easy to customize and the dashboard gives you a quick view of your organization's current donation status. The Peer-to-Peer fundraising feature allows us to create an event that helps us raise over $200,000 annually. #### Cons One improvement we would like to see is the ability for more complex reporting. #### Reasons for choosing Bonterra Network for Good Simplicity. It had most of the features we wanted without the complexity of a more robust product. This was critical since we have a one-person development department and often use interns for data entry. --- ### Powerful, Useful, Strategic Planing - Overall rating: 5/5 - Reviewer: Cora N. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are many benefits our organization has gained so far from using Network for Good. First of all, we can now know who our contacts are, and easily communicate with them in several ways, We now have a much better plan in managing our donors, our sponsors, and using online and fundraising techniques. The big picture of the organization is clearer and we have a much better focus on the future of our organization because of Network for Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use, does what it is suppose to do -- most important, however, is that Network for Good provides excellent training to be able to use the entire program rather than just scratching the surface of all the features. The management of the data is excellent, we can easily access the information and put it to practical use. #### Cons The most difficult part of the software is, of course, just learning a new program. However, over the many years that I have had to learn new software programs, I must admit that with the assistance of the staff at Network for good, the process has been easier and more immediately useful than other programs. #### Vendor response Hi Cora, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen Replied July 2022 --- ### Salsa gets it done, but only if you have the staff to make it work - Overall rating: 4/5 - Reviewer: Sarah M. - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My team used Salsa for a 1-year campaign to raise money to build a home in Nepal for trafficking victims. We successfully raised $467,000 in 10 months! Hands down, we COULD NOT have done it without Salsa. Because it had everything in one (emails, analytics, segmenting, Peer 2 Peer campaigns, donation pages, event pages, and much more) it was much easier to keep track of everything we needed to keep track of. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros *I didn't realize it at the time, but I really like how easily I could create queries/segments of donors. It has a "If/Then" approach with clicks of a button that is a lot easier than another CRM I use (eTapestry by Blackbaud). *Their email system worked well for our purposes. We had templates that we used throughout the campaign that looked good and were easy to fill in our information. It sent the emails we told it to send without a problem. *The event feature was helpful. We had lots of people sign up on the events page that was relatively easy to create. *I definitely like like analytics features. (This is probably my favorite feature.) It is really nice to see who opened emails, click rates, donation totals/types, etc... It is especially neat that we could send emails to people based on what emails they have opened or clicked on. *Branded donation pages was a must have for us and we got that so it's a big plus with Salsa. #### Cons *The emails were mostly good, but sometimes editing the templates was frustrating. You can't delete certain aspects (like a table or a line) in the email and if you're not careful and press "backspace" at the wrong time, the system will think that you've clicked the "Back" shortcut key and it will take you out of the email...unless you've saved recently, your email is gone. So, save OFTEN. *The Peer2Peer pages were good but had a few glitches. It was difficult to import off-site giving and link to a person's Ambassador page. I had to go through Customer Support to remove re-imbursed donations that were given via the P2P pages. It is really difficult to format the P2P pages - oftentimes, a page that was perfect would later start showing random signs: $ & % | and stuff... *We had some difficulties with people getting charged more than once when they clicked the button too many times. Not sure if that's Salsa's fault or the users'. *We had some issues with security warnings when donors when to the donation page. This was a frustrating thing that popped up often but never really got resolved. *While the event feature was nice, it didn't work so well for people inviting guests. I'm not sure what went wrong, but we had a lot of people who were unable to register guests for some reason, even though we had clicked the box to allow it. This lead to a small logistical headache at the event itself. *I didn't know they required 60 days notice to cancel the subscription. I had to jump through a TON of hoops to get our account canceled when our campaign was over because I only gave 30 days notice. Luckily they eventually caved and allowed us to go on good terms, but it took a lot of phone calls, emails, and polite convincing...okay, not always polite toward the end... ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/network-for-good-profile/reviews/?page=2) --- Bonterra Network for Good Reviews, Pros and Cons - 2026 Software Advice