Bonterra Guided Fundraising vs Blackbaud Raiser's Edge NXT
Bonterra Guided Fundraising has 664 reviews and a rating of 4.72 / 5 stars vs Blackbaud Raiser's Edge NXT which has 418 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
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Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Customer service is one of the best in any CRM/Donor management I've ever used. The product has a ton of features and ability to communication through video, text, email, and direct mail.
- We love NFG because it is easy to use, has a beautiful interface, and has most of the features we need integrated in one place.
Cons
- It provides inaccurate information and staff is unable to provide a work around even though they have had several complaints.
- So far the only negative is that we cannot link our direct deposit to multiple accounts for separate fundraisers.
Pros
- I like the SaaS Model, and our sale point of contact is the greatest.
- Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.
Cons
- Clunky - it was hard to learn some of the processes, and they are not the most intuitive - the interface seems very dated.
- Emails sent out via NXT should be automatically added to constituent's record. Difficult setting up new users on the system.
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