About New/Mode

New/Mode is a cloud-based software designed to help advocacy managers plan and organize outreach campaigns through various communication channels including emails, fax, calls, SMS and social media applications. Administrators can compose new messages by adding opt-in keywords, send them to multiple recipients via broadcasting and gain insights into SMS campaigns through actionable analytics.

Using New/Mode's one-click email tool, organizations can embed pre-filled forms in business websites and send targeted emails to specific audiences. Managers can track phone call reports from campaign supporters and monitor real-time engagement rates via key metrics. Additionally, it lets users create action pages and perform A/B testing on marketing campai...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of New/Mode

Overall rating

5 / 5 stars

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September 2020

Allysia from Spousal Sponsorship Advocates

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Effective

Overall it was really great. We sent thousands more letters than we would have if people had to type them on their own.

Pros

We are so grateful for the results achieved. We've been in the news over 50 Times, gained support from many Members of Parliament, and had our group members personal immigration cases investigated because they sent letters. We have the support from multiple political parties now and hope that positive change happens when the House of Commons tables our petition. Thank you for everything you've done.

Cons

The twitter function wasn't quite what we expected. We thought it would auto-tweet or create accounts to tweet things in support. We now know what it takes to get trending on twitter now though so the prior assumed feature wouldn't work the way we needed anyways. And pre-written tweets don't end up trending either. It was a pain to remind people to tweet with the function, so we just taught them how to tweet normally. Also, it took a lot of work to dissect the emails and sort through them. I also expected the software to have a "contact" feature for our supporters to send them updates. If you can find a way to implement that, and keep those who "opted in" to be contacted in one area that would be more helpful than getting my gmail account deactivated for spam.

Response from New/Mode

Replied October 2020

Thank you for the kind words! We were really excited to be part of your very important campaign. Andrew talks about you and your group all the time because there's nothing more important than reuniting families in this uncertain time.

March 2019

Mazdak from Dogwood

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

Innovative advocacy tools to make the most impact and diversify engagement

New/Mode is greatly attentive to their customers' needs, and is always open to working with them to find the solutions that they need, or add the features that they request. It's been an extremely enjoyable partnership.

Pros

New/Mode provides a wide variety of tools to help engage supporters in taking actions that will make a real policy difference. Whether it's emailing, calling, tweeting, writing letters to the editor, or many of the newer features with social media integration, these tools help provide many different channels to help reach supporters where they are at, and to also increase their participation in future actions. From a user perspective, taking online actions has never been easier. From an administrator perspective, setting up actions is intuitive and quick.

Cons

While I respect the need to continue innovation and stay ahead of the market, I would like more emphasis to be paid on core functionalities, as we've continued to have some CRM sync issues or Google analytics problems.

July 2020

William from Blue Uprising

Company Size: 2-10 employees

Industry: Political Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Easy to use, affordable and values driven.

Pros

How easy it was for our activists to take action on their Letter to the Editor tool. Also, we were surprised by how many were published.

Cons

I am not a tech person so anything tech I do not automatically love. I found New/Mode to be pretty easy to embed. I would like New/Mode to offer an email CRM.

Reasons for Choosing New/Mode

Their values. I know for sure that they do not support the folks we are fighting against. I know for sure that most of their competitors believe it necessary to play both sides. You can't serve the green movement and the fossil fuel industry at the same time.

Response from New/Mode

Replied July 2020

Thank you so much, William! We're glad to hear you share our values and mission. We'll be sure to pass along your recommendation to our development team.