Start up and implementing of our old knowledge base has been rather easy for us. The monthly sessions with our customer success manager [SENSITIVE CONTENT] are very nice for getting additional support in terms of developing and expanding the community. Also technical support is usually pretty quick and effective.

The possibility to have an open front end of the website (with knowledge base) and a closed back-end for the community is really important to us. Now we can integrate the knowledge base with the community part and really make it a whole 'product'.

Although open social works on Drupal (which is an open source CRM) it's not that easy to get off the beaten track. That is off course understandable from a development point of view but that makes you more dependent of the Open Social support team.

the whole dev is an artist work i really love the all the orchestra ,I really started a social site with more than what was facebook or twitter It was a dream, Easy accessible and can go on with a lot free goodness to start a business from poverty.

It was the top of drupal distribution for me on the time of drupal 7 and most of 8 but it become a little difficult on the the updates lot of issius , I love the dist but i ve lost a lot to make it standing . on drupal 9 I can not even work locally on it if not the updates of drupal there are updates of php or mysql and sometimes my mac updates something and nothing goes .

Opensocial just wants to rebrand drupal and make money on con the back of ontributors' work. If we analyze well, opensocial is actually just a template, with small modifications of the drupal source code and some modules created by drupal contributors and the support service only wants to extort money from customers. They also have the insensitivity of not informing what their list price is, many of the clients probably don't even know that they use drupal, an opensource software. The administration interface is all rebranded with opensocial logos and links. I asked for a price list for their modules that are for money, but they didn't want to tell me the price. They said that at this stage they do not communicate prices by email, after two weeks of almost daily conversations with an individual from their team. They are probably looking for large corporations, who are not interested in prices, I did not understand well what their sales policy is, their prices are not transparent and they do not respect European laws regarding price transparency.

Nothing except the template part, which is only partially their merit, the 90% credit must be given to the bootstrap community

OpenSocial is not a software, it's just a template that makes small changes to the standard source code of drupal, which they try to sell probably for gold to uninformed people. I think that drupal should ban this project because opensocial does not bring anything new, many of the modules created by them, are now abandoned, or is not covered by the security advisory policy.so opensocial practically does not contribute to drupal, it just tries to sell drupal that is free

I am pleased with the versatility and future possibilities! As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech. Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!

It serves the goals and needs I have been searching for many years. It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities! Flexibility: The ability to reconstruct many features to conform to my needs! The Open Source Community, while seemingly minimal in manpower is committed and engaged!

Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means. Huge learning curve which is as much a Drupal issue as it is Open Social. Turnaround on support is slow (however, considering that it is Open Source that is to be expected) I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!

Very positive. Great company to partner with. Extremely responsive and supportive.

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.

I am very satisfied with this application.

It's providing very optimistic and useful features like Facebook and other social media platform.

Collaboration between people and sharing information between them.

Really pleasent expereince. Helped me launched really quickly.

Opens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist.

Not much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good.

High quality customer service, responsive to questions, and thorough in their approach to learning our business needs.

Ability to meet our needs through custom developments

The back end can be complex and could do with some easy to use reference manuals

it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps.

it's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features.

may be difficult in the first installation.

Installing and setting up Open Social is easy; your own social networksite could be up and running in only a day.

Extensions are not available for the free edition (distribution).

It is a great product and definitely a ready made solutions which many community driven projects would adopt.

Both open social saas and open source versions are jam packed with features. The modules are highly optimised.

For open source/self hosted version there are many features missing.

THE BEST IT HAS IS CHRONOLOGICAL FLOW. HELP CREATE BASIC PAGES WITH PREFERENCE CONTENT WE CREATE GROUPS WITH DIFFERENT CUSTOMERS. WE CAN RENEW OUR MENBRESIA. WE CAN CREATE MARKETING VIA EMAIL

ALLOWS TO IMPROVE OUR BUSINESS APP AND INCRIMATES INTERACTION WITH OUR CUSTOMERS.IT ALLOWS US TO ORGANIZE EVENTS WITH OUR CLIENT IN EASY STEPS. GUARANTEEING A BETTER ACTIVITY AND INTERACTION WITH CUSTOMERS ALLOWING TO EXPRESS THOSE YOU LIKE AND TO MENTION US;IF YOU WISH TO COMMUNICATE PRIVACY WITH ANY MEMBER, YOU CAN DO THEM. YOU SEND ALERTS OR PUSH NOTIFICATIONS THAT KEEP YOU UPDATED WITH WHAT IS HAPPENING

THE REPORTS OF THE KPI AND ANALYSIS DELAY IN THE ARRIVAL, IT HAS TO BE BETTER. THE ANALYSIS CAN BE EXPORTED IN SPREADSHEETS THAT MAKES US WORK IN A GROUP

The handover is realy quick and the documentation realy helfull with a great hotline! The tool is powerfull due to the open-source licence we can add our own features very simply.

The SaaS solution don't give me enought flexibility to add my custom features so I take a custom hosting.

The interface is very concise and clear, easy to understand and get hands-on.

It would be perfect for the new users if there would be a "help" mark to show user manual below each button/section so that more guidance or explanation can be provided immediately