OpenWater
About OpenWater
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OpenWater Pricing
Contact OpenWater for detailed pricing information.
Starting price:
$5,900.00 per year
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for OpenWater
1 - 5 of 46 Reviews
Josh
E-Learning, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed September 2021
Powerful and flexible awards management system
Leo
Verified reviewer
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Great service and even better support.
It reduces the amount of time and effort it takes to run a program and extract the data collected.
PROSIt is extremely configurable and the company is very responsive to the needs of the customer. They have added features and functionalities that were not available so that they could suit our needs.
CONSSome of the native reporting features could use improvement but were created for us at our request. It would be nice to be able to duplicate entries from a 2 step program into a 1 step program.
Al
Publishing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
OpenWater contests
We use the software to operate two photo contests. Most (not all) of our members understand the entry interface. We are able to do back-end management that would be immeasurably more difficult if we had to do it by hand. Being able to offer these contests is a nice benefit for our members and gives us another way to interact with them.
PROSWe are probably not using it to its fullest extent, but it's very powerful and is constantly being improved. Our contest typically has around 3,000 entrants and we could not manage it manually. Database aspects make management a breeze with easy access to judging results and entrant information. We pride ourselves on customer service and being able to answer user queries quickly adds to that initiative ... participants often express surprise at how quickly I am able to resolve their issues. My supervisor once observed as I used the system to answer one of her questions and was also very impressed by the ease with which I could do so. The new search function works very well.
CONSIt's not intuitive to a new user. That said, learning how to use it and training others has not been difficult and superb customer service is always available when questions arise. I recommend paying extra to have OpenWater set up the system. I had neither the time or the knowledge to create the first iteration although it appears that plenty of help would have been available. Now that we are up and running, it's a simple matter to clone the contest from year to year.
Reason for choosing OpenWater
OpenWater indicated that several of its employees came from our original vendor and they were able to show that their system was far less clunky and more powerful. I have nothing to do with the actual purchase, but it certainly didn't hurt that the cost was also lower.
Reasons for switching to OpenWater
Better price, although proof of concept certainly helped
Douglas
Education Management, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed March 2024
Useless Split Screen
I hated using it. It slowed me down, was cumbersome and had no option to get a printout of the application to review off line.
PROSThe split screen for reading the application and answering review questions is nothing short of useless - constant needless scrolling back and forth.
CONSSplit screen - lack of options to download the application as a pdf - need to be online to use this.
Skye
Verified reviewer
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
3 Years of Loyalty and Counting
10/10 would recommend.
PROSSo easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs. If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!) The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.
CONSIf the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.