Optimy
About Optimy
Optimy Pricing
$530 /month for 2 users billed annually €450 /month for 2 users billed annually Optimy also offers custom plans.
Starting price:
$530.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Optimy
1 - 5 of 35 Reviews
Wade
Automotive, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
High-quality product and professionals
Implementing Optimy, after a rigorous search process for the most features at the most competitive price, has been extremely easy. The implementation team was professional, but fun; expert, but accessible. The product is east to navigate and has all of the functions that I need to stand up a new CSR department at a global company, and it can be easily scaled to meet the growing demand for our work within the company.
CONSHonestly, I didn't spend much time with the implementation team because the product is so easy to set up and use.
Vendor Response
" Hi Wade, A massive thank you for leaving a review of Optimy on Capterra! Your input fuels our growth and helps us serve you better. What's more, your review has also helped save a turtle through our partnership with Vivemar in Mexico. Your support means everything! Warm regards, The Optimy marketing team
Replied April 2024
LINDSAY
Utilities, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Our Optimy Experience
The Optimy team works very closely with us to help identify solutions within the tool for our programs. Everyone that we have dealt with on the team have been excellent to work with and the transition to the new tool has been seamless.
PROSBeing able to make personal edits to the software is a huge improvement in our efficiency.
CONSThere are some automated features that were available in our previous solution which are not available in the Optimy tool.
Reason for choosing Optimy
Ability to personally customize the tool Customer service
Reasons for switching to Optimy
The new tool that we were required to move to did not meet our needs. In addition, the customer service levels had significantly declined over the years and it became increasingly difficult to manage our system.
valentine
Retail, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2020
overal good but not personalized enough
so far ok but not using for that long
PROSpro: easy to use, nice UX, reactivity support
CONS"cons": not flexible enough => still need manual workload
Marie-Louise
Mechanical or Industrial Engineering, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Idemia & Optimy partnership
It's been a great experience! Looking forward to our 2024 exchanges!
PROSWe appreciate the continuous support and improvement concerns from all Optimy teams, from the 1st contact with the salesperson to the technical teams. It's been a 2 years regular conversation on the tool and how to make it more user friendly for the 1st time users and more impacttful for the reporting.
CONSI have no negative comment on Optimy (teams or tool)
Vendor Response
Dear Marie-Louise, We are so grateful for your kind words and excellent rating! We cannot wait to continue working with you in 2024 and the years to come
Replied December 2023
Chelsey
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
A great tool for streamlining and managing requests
My experience has been very positive and filled with great customer service and support at every stage.
PROSI like the organization of the structure and how easily it streamlines the many requests for sponsorship and event support that we receive. The customer service is always very responsive and great at assisting with any questions or customization.
CONSThe software has a bit of a learning curve when setting up forms. There are small features I'd like to see that would make the process more seamless, such as being able to automatically forward an attachment PDF of the request through the messaging tool. Overall, the software continues to improve and roll out new features.
