PeerBoard

RATING:

4.7

(19)

About PeerBoard

PeerBoard is a plug-and-play community solution, which helps groups, clubs, startups, marketplaces and businesses create discussion forums to facilitate communication across members, customers and peers. Managers can segment content into custom categories for quick navigation and embed forums into organizational websites using various plugin tools. Key features of PeerBoard include personalized news feed, WYSIWYG editor, user profiles, real-time conversations and custom analytics. It enables bloggers to create biographies, receive badges and upload media including images or videos to the forum. Additionally, administrators can use its privacy controls to limit user access within public or private groups. PeerBoard allows businesses to add logos, colors, catego...

PeerBoard Pricing

PeerBoard is offered across four pricing plans, outlined below. A 30-day free trial is available. Free: Available for free Starter: $29 per month Professional: $79 per month Enterprise: Please contact Circles Collective directly for pricing information

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

PeerBoard Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for PeerBoard

1 - 5 of 19 Reviews

User Profile

Alina

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Our team fell in love with PeerBoard

PeerBoard allowed us to organize a large community without the costs of the custom buildout. The main benefits are simplicity, friendly UX both for admins and members, and a highly responsive support team.

PROS

PeerBoard is powerful and the most flexible online community software. It provided us with all tools we need to create and grow our community, which we've been contemplating for years but never had developmental resources to build ourselves. We tried some other tools, but PeerBoard is definitely the simplest one. PeerBoard is the place where large group communication became an easy and efficient thing which is mission-critical in 2021.

CONS

There are a few tiny things that can be improved but the PeerBoard team is open to client feedback and continuously improving such things.

Vendor Response

Thank you, Alina!

Replied January 2021

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Cost Effective, Easy to Use Software to Build Your OWN Community

We needed a private community that would be relatively easy for our target market to navigate and feel comfortable using. PeerBoard delivers on that without a bunch of unnecessary distractions. When there have been issues as they've rolled out their roadmap PeerBoard support has done a great job responding and fixing things. I'm excited to see where they go in the next 12 to 24 months.

PROS

We needed a community that allowed us to control access and privacy settings. Something intuitive and user friendly which allowed us to create our own categories and control access levels based on membership. PeerBoard delivered on all that. While relatively young company they have a clear development roadmap which they have consistently been executing since we purchased their service. This is very important for long term success for them and for us. Peerboard allows you to completely white label, and has a very simple WordPress plugin so interaction from your own domain is seamless to the user. Very important!

CONS

There is one thing not yet available though it is on their roadmap to implement. Mentions, i.e. @MemberName, are not yet available. Since PeerBoard is an alternative to a well trafficked site such as Facebook mentions are an important way to draw people back and encourage them to participate in the discussions. Sometimes their login requires resetting via magic link. It's annoying.

Reason for choosing PeerBoard

Ability to white label and access directly from our own website. Intuitive interface. Competitive price.

Anonymous

11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2021

Great Concept. Poor Support

PROS

Good Product on Paper. We were looking to use peerboard to build our community presence.

CONS

Customer Service. Few features don't work as expected.

Kymberlee

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

PeerBoard is big league...

I was set up in less than 20 minutes and ready to go with my brand-new custom-looking online community platform. Unfortunately, I made a rookie mistake during setup and accidentally deleted my whole account (it's not an easy thing to do, I clicked through several "are you sure?" prompts but still screwed it up due to being on the phone and trying to work across 200 desktop tabs.) When I realized my mistake, I messaged the help team and got an answer and reset immediately - and not just a "here, it's fixed, off you go," I felt fully supported with their emails saying, "okay, that's all sorted. How are you getting on otherwise? Is there anything else we can help with?" I later realized I was speaking directly with the founder, who probably had a gazillion things to do, but he made me feel like I was an exclusive client. His communication was up there with the best customer service I have EVER received.

PROS

From the outside, PeerBoard looks like humble and basic community software. The available features are streamlined and considered - and that's what I LOVE about it. They focus on doing the right things properly so you can offer an incredible experience to your users. I'm a white-label user, and it sits within my brand like it was custom-made for my community. It's modern, elegant, and includes the bells and whistles you need. New community platforms are launching by the minute, but I believe PeerBoard is here to conquer them all.

CONS

I guess I'd like to be able to edit some of the frontend message content, so the brand language fit is closer, but I'm nitpicking. The system works perfectly well for me without that.

Reason for choosing PeerBoard

I chose PeerBoard for its simplicity, elegance, and robust integration capabilities.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

PeerBoard Review: A Power Player in the Online Community Building/Management Space

Overall my experience was very positive as I was able to launch my online community in under 10 minutes on my WordPress website (as they advertised).

PROS

The PeerBoard algorithm puts the high-value posts at the top of the feed based on engagement and recency, so community members never miss an update or the best posts. PeerBoard’s WordPress forum plugin — Embed PeerBoard as a fully customizable page in your WordPress configuration in under 20 minutes. I was genuinely surprised how quickly I was able to set PeerBoard up with my WordPress site. While it takes longer to fine tune all the group and category settings, the initial setup was a breeze. If you have experience connecting software to your website via WordPress plugin, you will easily be able to set up your own site). A complete white label solution— Use your custom theme color, add a logo, customize categories and topics for a fully branded experience. For example, I was able to use my official brand elements (specific hex color purple, logo, and icon). Real time threads — Facilitate valuable in-depth conversations with multi-level real-time discussions.

CONS

The product is still evolving so there are some features that I would like to see added (a few more features to the post editor for example). Also, the free option is somewhat limited compared to the paid plans. The free plan definitely works well enough to experiment with creating an online community. But if you want to host your community on your own site, add paywalled/private content, and/or customize your community’s branding, you will need to upgrade to a paid plan.

Vendor Response

Thank you for the review!

Replied February 2021