--- title: "POINT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of POINT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if POINT is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/point-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / [POINT](https://www.softwareadvice.com/nonprofit/point-profile/) / POINT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/point-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/point-profile/alternatives/) # POINT User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 49 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 42 reviews (86%) - 4 stars: 6 reviews (12%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I especially like the integration with our donor management software because with one click, I can update our donor information and then have it ready for tracking and reporting. - The customer service is the best part. - The support team is very responsive and open to feedback to improve the product. ### Most mentioned cons - At this time, our board cannot justify the upgraded version's cost and I fear that we will have to look for another free option if the capabilities continue to become more time consuming, confusing, and off-putting for our staff & volunteers. - Some volunteers had a difficult time signing up at first ## POINT customer reviews Showing reviews 1-25 of 49 (page 1). ### Point App Volunteer Software - Great for our small org! - Overall rating: 5/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Point App has helped our food pantry - a laborious endeavor that relies heavily on volunteers - connect with a wider, more diverse group of volunteers from all over the city! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Point app is easy to use, free and relatively intuitive. Best customer support I have ever received from a software in my career - Stephanie is responsive and helpful always. We haven't actually embedded the software onto our website yet, but are looking into doing so. It feels great to know that feature already exists in Point app for us, when we're ready! The app is a really great "all in one" volunteer management platform. #### Cons The only feature missing from Point app in my opinion is the ability to publish the same volunteer event for multiple days at once time. Our org's volunteer shifts are the same hours every day, 5 days a week. It feels like there should be a way for me to post said shift for every weekday in a month with the click of a button, some sort of recurring shift, rather than having to create the volunteer event from a template for each day one by one. That is literally my ONLY complaint about the software - everything else is great! --- ### POINT Made a Wild Month of Events Feel Manageable - Overall rating: 5/5 - Reviewer: Chad C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. POINT was exactly what we needed. We had a lot of moving parts—different schools, schedules, and volunteer groups—and the platform helped us stay on top of it all. It saved us time, helped us communicate clearly, and took a ton of stress out of the process. It really came through for us when we needed it most. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We ran 40 events at 40 different schools across the state in just one month, and POINT made it possible. It let us easily email volunteers, attach waivers, update event info, and keep our whole team in the loop. Everything stayed organized, and we didn’t have to juggle spreadsheets or multiple tools. It really simplified a huge lift. #### Cons Honestly, not much. There’s a bit of a learning curve at first just getting familiar with the features, but once we were in, it was smooth sailing. #### Reasons for switching to POINT This was way more robust. Wufoo is just a form builder which turns into a spreadsheet. This was what we needed. --- ### Easy to use tool - Overall rating: 3/5 - Reviewer: SaraJayne C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Still relatively new for me but I do like how the app is quick and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The app makes it quick and easy to add volunteer hours. #### Cons I would like to see the app account for volunteer hours outside of events. As a board member there are many other tasks I work on the aren’t attached to a specific event. --- ### POINT - Highly Recommended for Nonprofits - Overall rating: 5/5 - Reviewer: Shawn W. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am highly satisfied with POINT and it's offerings. I highly recommend this software to other organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user-friendly for volunteers and administrators. When our volunteer program was being created, we were able to implement POINT seamlessly. POINT staff are helpful, professional, and responsive. #### Cons On occasion, the activity reporting does not load properly, and the numbers or graphs are off. For example, sometimes the graphs show volunteer activity on the wrong day. #### Reasons for choosing POINT POINT covers the basic needs of our program at no cost compared to other software. I know that if we ever need more out of POINT, then we can move to a paid version. The POINT staff made a great first impression in our demo. I feel that they really care about us as a client, even though we would be a non-paying one due to being a nonprofit. --- ### POINT is a life changer for non-profits! - Overall rating: 5/5 - Reviewer: Tiffani B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered POINT has been a life changer in terms of keeping track of my volunteers' hours. I can do so much with POINT that we have not been able to do as efficiently before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -POINT is accessible on both a downloadable app as well as in a browser, making it accessible to volunteers at all different levels of tech knowledge. -POINT has awesome giving features, such as the ability to add an Amazon wishlist. It also encourages volunteers to donate. -POINT keeps track of volunteer hours according to event and/or program. It allows volunteers to manually input hours, as well as check in to an existing event. It saves so much time! -POINT allows me to send emails to specific departmental groups of volunteers. -POINT keeps track of the average volunteer worth, this is helpful for grant reporting. -I can add multiple admins. -POINT has the ability to make events virtual, which is helpful because many of our events have been virtual. -POINT offers a graph for each volunteer to show volunteering trends. -POINT offers the ability to export data. -POINT gives each volunteer a resume of all of their completed volunteer work, including manually input time. -The aesthetic of POINT is great! -So much more... #### Cons -I would love to see an addition in the future to allow the capability to see the breakdown of programs for each volunteer when exporting the data. i.e.: Jane Doe worked 7 hours in Crisis and 7 hours in Outreach - we should be able to see that, instead of 14 hours total in the spreadsheet. #### Reasons for choosing POINT -POINT is free for non-profits. -The customer service is amazing, I had a great demo that answered all my questions. -Other software only checked some of my boxes, but POINT checked all of them. --- ### POINT is exactly what I was searching for in a Volunteer Management Platform! - Overall rating: 5/5 - Reviewer: Brooke K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros POINT is such a sleek and easy to use platform. It doesn't have ads cluttering the pages like other free software. It also has many different features that allows me to be flexible in how I'm setting up my volunteer opportunities. I had a very specific need I was struggling to find in a platform and POINT was the only one I came across that fulfilled this need. I would definitely recommend POINT to other Volunteer Managers. #### Cons I have yet to come across a feature that I need that POINT doesn't have. #### Reasons for switching to POINT POINT is such a sleeker platform. It is much more attractive and user-friendly for both Managers and volunteers. --- ### Point- Great for non-profits - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Point to recruit volunteers for our upcoming events, such as fundraising events, tabling/community events, and more. Point is always effective at promoting our events to new categories of people that we otherwise would not have been able to reach. Their interface is extremely easy to use on our end, and very straightforward for users as well. The clean design makes volunteering a snap. We couldn't be happier with Point. #### Cons Honestly, there are no cons to the PointApp that jump out to me. When first using the app, the volunteers skewed very young- almost all high school students. Over time though, this has been rectified and we have a wide range of ages for volunteers- great work expanding. #### Reasons for switching to POINT VolunteerHub was great for management and data, but did not have great reach. The only way people could find our postings was through our own website. With PointApp, we have data and management, as well as expanded reach. --- ### Use POINT to kick start your volunteer mobilization efforts - Overall rating: 5/5 - Reviewer: Susan Q. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered The best thing about POINT is the one-on-one personal support that I have had every step of the way. Don't be afraid to reach out to them. They will help you. I have gotten help on weekends and evenings from them even. And all of it for free because we are a non-profit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Setting up events for your volunteers to staff is super simple and takes all the work out of event planning. Communicating details about the events are available now 24/7 to our volunteers so they always have the information at their fingertips. Nothing gets lost in email. You don't have to call anybody to get them to volunteer. #### Cons A lot of our volunteers are retired folks who are less eager to learn new technology than younger folks. They will learn it, it's just less appealing to them initially. Stick with it though, because your younger volunteers will really appreciate the convenience of POINT. #### Reasons for choosing POINT POINT is used by a lot of bigger name non-profits, so I was confident it could handle our work. #### Reasons for switching to POINT Spreadsheets are a nightmare to keep up. We also did a whole lot of phone calling and emailing. But no more! --- ### Amazingly Satisfied - Overall rating: 5/5 - Reviewer: Gabrielle S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Great so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Customer Service is excellent - FAQ is super helpful - User-friendly for both Admins and Volunteers - All functions related to volunteer management and engagement are met using POINT #### Cons I haven't stumbled on any cons. POINT is meeting my needs. #### Reasons for switching to POINT Needed a more comprehensive tool for managing volunteers. POINT offers all the tools I need (event creation, recruitment, communication, tracking/reporting, website integration, etc). --- ### Love POINT! - Overall rating: 5/5 - Reviewer: Kellie G. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered POINT has been so eager to help our school get started and be successful! They are quick to offer tips and quick to implement any suggestions we might have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can reach out and offer service opps to my students within minutes! Students love the easy access to local service hours. #### Cons I wish I could edit an event after it has started. Sometimes it is nice to add students during or after the event if they forget to sign up. #### Reasons for choosing POINT POINT has the best staff and communication. They honestly want to help people give back in this world and that makes my heart soar! I feel connected to the team and more excited to post more events and volunteer with other nonprofits. --- ### [SENSITIVE CONTENT] is the best. - Overall rating: 5/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We really like this app for our volunteers. It has really helped. We also like the one on one support that [SENSITIVE CONTENT] has provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service has been stellar. Thank you [SENSITIVE CONTENT] for helping us every step of the way. #### Cons Can’t add forms and wish there was a fillable signature for volunteer forms. --- ### Excelent app - Overall rating: 5/5 - Reviewer: Jurgita F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Not only have we been able to keep all of our volunteer hours in one place, we've also gained a lot of new faces from our events being posted on the app. It's very user friendly and saves a lot of admin time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that it's free for us to use, it's easy for the volunteers to use, and we've been able to reach more people at the same time as we manage our own events. #### Cons Maybe if admins would be able to manually add volunteer hours for those that do not have access to app or computer. #### Reasons for choosing POINT Before we used POINT, our volunteers submitted their hours monthly to our volunteer coordinator via email and then we tracked it in a spreadsheet. This is sooo much easier and we're able to better see where volunteers hours went. --- ### Best things about using Point - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered My Overall experience in using this software is that I like it, it's easy to use, makes everything look very professional. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Well like I said earlier, it's easy to use and maneuver thru. It's easy to understand and just follow the directions for using this software #### Cons Well Its easy to understand and to use this program. --- ### Point review - Overall rating: 5/5 - Reviewer: Naveen C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered a powerful product. Innovate regularly. Strong support and service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Volunteers like to use it to discover opportunities and track their efforts. The platform attracted us to a group of eager volunteers. Innovate regularly. Multiple administrators. Notice about registration. The ability to send emails to volunteers. #### Cons As the visibility of the app increases, we look forward to attracting more volunteers and entering more markets commensurate with our national footprint --- ### Easy Peasy - Overall rating: 5/5 - Reviewer: Taylor T. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, POINT has made it significantly easier to identify volunteers for much needed projects our organization has to complete. We would not be able to recruit the volunteers we need otherwise, and everything is super easy to use so it doesn't add any time into my schedule to manage. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After starting with my organization the POINT system was one of the first tasks I took on. It was super easy to learn and integrate into my tasks. Without instruction, I was able to easily create a school years worth of volunteer events using the duplicate feature. If I need to cancel or make changes to a volunteer event, POINT takes care of all of the headaches and contacts all volunteers with a few clicks. Very simple to use and volunteers seem to really love it. #### Cons I don't love the actual app as an administrator. I've heard it's very friendly as a volunteer. --- ### POINT App - Overall rating: 5/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros POINT is easy to use, well designed, and visually appealing. #### Cons POINT has amazing features already, but I'm excited for new and future features. --- ### Great for non-profit event tracking! - Overall rating: 5/5 - Reviewer: Courtney K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT HIDDEN] was so helpful in getting me signed up and has been so easy to get a hold of if I need help! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love how I can upload volunteers to the app and track their volunteer hours! #### Cons Some volunteers had a difficult time signing up at first --- ### POINT review - Overall rating: 4/5 - Reviewer: Kari M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I am grateful for the opportunity to coordinate and collaborate with our representative [SENSITIVE CONTENT]. She has been highly responsive and a great listener. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to communicate with volunteers, recruit volunteers, manage volunteers and build out events in the application has been very helpful. There are a number of features that I feel are vital and lacking, however this has met our most basic needs and we look forward to future developments. #### Cons Some of my frustrations have been outlined in the previous set of questions in the rating section. I would be more than happy to continue working with our representative to help build out functions that are vital to nonprofit organizations to be able to manage our volunteers and events from end to end. --- ### Habitat for Humanity sees increase in volunteer base thanks to streamlined communication - Overall rating: 5/5 - Reviewer: Nicki S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Point revolutionized our volunteer relationship when we signed up last year. It is so nice to be able to create quick reports, especially for various groups that need their own hours documented. It has been frustrating that I had to work hard to convince my team and the board of directors that we needed to implement Point by enumerating all its free capabilities, only for those capabilities to become part of the paid version over time. I feel like every month or so, I have to rework our processes because we lost an ability that had been available before. It has been personally embarrassing on multiple occasions when those who were hesitant about starting with Point have called into question the efficiency and effectiveness I was able to prove initially when they learn that it keeps changing and most of its previously available capabilities are now unavailable to our team. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The free version does what our org needs at this time. We are able to communicate with groups of volunteers quickly and efficiently. Reminder emails are generated automatically and sent to each volunteer registered for an event and it includes a link to a map to the location. There are very few questions about what to expect at our volunteer events because of the prompts that Point uses when setting up a new event. #### Cons The free version's capabilities have changed drastically since we started using the Point. I especially lament that my volunteers are now indicated as "pending" until I manually approve them individually. Since I am not at my desk 24/7, this has had a negative impact on our volunteer relationship. At this time, our board cannot justify the upgraded version's cost and I fear that we will have to look for another free option if the capabilities continue to become more time consuming, confusing, and off-putting for our staff & volunteers. --- ### POINT Review - Overall rating: 5/5 - Reviewer: Kelsey R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a wonderful experience with POINT. The customer service is outstanding. I did so much research on which volunteer management platform would be the best for us and without a doubt, POINT has been perfect! It is simple to use, organized, and very engaging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think my favorite thing about POINT is its simplicity and functionality. My organization works with people of all ages. Therefore, having easy-to-use software was one of our non-negotiables. #### Cons I don't believe there is anything I do not like about POINT. There are constant updates happening that seem to be meeting the demands of my company. --- ### Thanks to Point for being our volunteer recruiting and event scheduling site! - Overall rating: 5/5 - Reviewer: Jetti M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to serve families through the daily support of volunteers who volunteer through Point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to navigate and schedule volunteer shifts for our All People's Fresh Market. The team at Point is good at developing new and useful tools that I did not think I needed on the site to serve my program better. They listen to suggestion on what works for us better. They work hard to resolve any issues that come up. I like that some people who were not aware of volunteer opportunities at the our market have come to volunteer through coming across Point. I also how easy it is to email volunteers of updates about the market and new available volunteer shifts. #### Cons It would be great to use the 'Groups' function to schedule volunteer groups that come to volunteer with us, but I can only use this function if volunteers are already signed up on Point. It would be nice to include non Point members who would are in volunteer groups on Point without having to sign them up through the app. #### Reasons for choosing POINT N/A. I was not part of the original purchasing group for our program. --- ### POINT is GREAT for Nonprofits! - Overall rating: 5/5 - Reviewer: Celeste P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. POINT has connected my organization to so many new volunteers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros POINT is user-friendly for administration and volunteer users. Their customer service is fast, friendly, and is always working to make POINT reflect user feedback. Volunteers love the convince of signing up for events and shifts, and as an admin, it is easy to track volunteer data collected by POINT.I've used POINT as an admin for 2 years now, and I cannot recommend a better, more cost-effective volunteer software. #### Cons The only area I'd like to see an improvement is volunteer communications. It'd be great to have a way to directly message volunteers through the app. --- ### User friendly volunteer sign-up app. - Overall rating: 4/5 - Reviewer: Autumn R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It has been good. We have used several volunteer sign-up sites in the past and i feel this is the easiest one for myself and the majority of my volunteers to navigate. The customer service is the best part. [SENSITIVE CONTENT] is awesome! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is THE BEST! Any issues they get back promptly to remedy the situation. In my field we handle many different levels of volunteers technology knowledge. So it's good to direct their questions to someone who can help them. This app is pretty user friendly where it's easy to put events up. #### Cons So I have been with them since the baby years. There have been many growing pains that they usually fix fairly quickly. There is one though that confuses my volunteers. At first you could see all our events on the app immediately. THEN... 2 different buttons to "view all" appeared. One takes you to "suggested events" and the other takes you to all your actual organization events. This has been confusing to my volunteers where they cant find events. I wish all our events just popped up like they did initially. #### Reasons for choosing POINT This site was recommended by the previous site we used. #### Reasons for switching to POINT Unfortunately the other site we previously used ended. --- ### Outstanding Volunteer Management! - Overall rating: 5/5 - Reviewer: Patrick R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Like most nonprofits, there is limited capacity to do everything that needs to get done. POINT makes it super easy to manage and engage with volunteers - even with limited staff and time. It's easy to train volunteers on how to use POINT, and it's easy to train volunteers and staff on how to use POINT on the administrative side of things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I especially like the integration with our donor management software because with one click, I can update our donor information and then have it ready for tracking and reporting. The integration with our website is also excellent. I love that our volunteers and potential volunteers have an intuitive and easy way to connect with our volunteer opportunities. #### Cons No cons - I'm happy with POINT. Some volunteers are technically challenged, but with a little coaching they can figure out POINT. --- ### Would recommend for smaller nonprofits. - Overall rating: 5/5 - Reviewer: Taylor N. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has definitely saved me time when it comes to managing our volunteers. It's very intuitive and easy to use on both the user and admin side. Very streamlined experience from the app, to the website, to the embedded signups on our nonprofit website. Great experience so far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that Point is free to use, and my volunteers have all said it is very easy to figure out. Customer support has been very helpful when I have a question or run into an issue. Can't wait to see it improve over time! I especially love being able to embed signups right into our website. It looks great and is very smooth. Frequency of email communication and reminders is great. #### Cons I wish I could set up automatic emails for first-time volunteers, instead of having to do it manually in my email software. With attachment capabilities. I also wish they could e-sign their onboarding forms on Point. Lastly, I wish I could see a calendar view of what shifts are happening this week/month, showing the percentage of spots filled, and who is scheduled for each day. This would be much more streamlined than having to go to each event to see who's on the shift. Ideally I could even screenshot/export the calendar for my program staff who work directly with the volunteers. #### Reasons for choosing POINT It is free to use and seemed to have all the features I needed. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/point-profile/reviews/?page=2) --- POINT Reviews, Pros and Cons - 2026 Software Advice