About Potentiality

Potentiality offers an All-In-One solution for your community engagement, events and fundraising needs. To offer your community the best experience our engagement platform includes Archives timeline, photo and news boards, merchandise pages, business networking and mentoring directories plus full communications hub. Our fully integrated payment gateway can reconcile payments at the click of a button and the zero-input fundraising database incorporates a powerful donor prospecting tool.

Consolidate your many platforms and unnecessary costs by moving to our All-In-One solution. Our sync tool will keep your school records in line with your CRM, payments and reconciliation will be handled effectively. Our 'Security First' means you can feel safe and assured that y...


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18 Reviews of Potentiality

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

June 2021

Michael from Marist College Canberra

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Outstanding Customer Support

Pros

Aside from the superb customer support, Potentiality provides a great deal of functionality - most of which is intuitive and easy to set up. It meets its dual aims of assisting you to maintain a sense community among your alumni and fostering the correct environment to facilitate philanthropy. In the middle there are a series of tools to run events, distribute communications and generally run things.

Cons

There are occasional mismatches with documentation owing to the rapid development of the product, but these are usually resolved promptly. Of course it does a lot, so it is going to take some effort to establish and work to maintain - but you will be rewarded for the effort.

Reasons for Choosing Potentiality

Better fit, more features and generally better value for money

August 2021

Mary from Woodford House

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Outstanding service got us launched to our Old Girl Community very easily.

Pros

Having never worked in a database system before I found Potentiality took a little time to get to know. Once I was familiar with it I quickly got to know my way around. The more I use it, the more I understand it. The best thing about working in Potentiality is the excellent customer service. The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors. They are just an email away and every query is answered clearly (often with photos of 'how to'.) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team. These were invaluable as we tested and checked that everything was just right. The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website. Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are! I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls.

Cons

Like all new systems there was a lot to learn and so many different parts of Potentiality to understand. Webinars and the helpful team soon let it become familiar.

September 2021

Alexandra from St Columba's College

Company Size: 51-200 employees

Industry: Executive Office

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

New user review

I've been very impressed overall with Potentiality and the customer service has been excellent. It is easy to use as someone who is very new to using a database now on a daily basis.

Pros

It is very user friendly and easy to navigate communications and creating events.

Cons

It times out of your session quite quickly.

September 2021

Olivia from Ellesmere College

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Easy to use with excellent functionality

We've now used Potentiality for 10 years and are very happy with the product and exceptional customer service. The programme has developed considerably over the time we have used it, with lots of training provided by the Potentiality team.

Pros

The amount of information the software collects, Ease of use, Members' ability to build their profile, Creation, organisation and payment of events, Fundraising capabilities, Member engagement (competitions etc...)

Cons

We are happy with all elements of Potentiality.

Reasons for Choosing Potentiality

The product suited us better and we were impressed with their customer service.

Reasons for Switching to Potentiality

We were using the database function of Donor Strategy alongside the social media side of Potentiality. When Potentiality introduced their database function we made the switch and have never looked back.

August 2021

Joanne from All Hallows' School

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2021

The Potential is unmatched

The team at Potentiality is very helpful, agile and responsive. Nothing is too much trouble and they like to work with their clients to improve their product, their service and their functionality. They were extremely patient with us as we were learning.

Pros

This is more than a CRM - it is an engagement tool that will increase in value the longer you use it. Linking just about everything to each record allows you to measure, track and report on engagement, propensity and revenue and assists in tailoring our communications. It is very customizable and the more you use this tool, the more valuable it becomes.

Cons

Because it is so customizable and every interaction is trackable, the potential (no pun intended) can be a little overwhelming at first and there is a steep learning curve because of that. The key is to just use it.

Reasons for Choosing Potentiality

Functionality, engagement and outward facing interactive platform, customer service, pricing structure, linkage and reporting capabilities.

Reasons for Switching to Potentiality

The old CRM was very old, not intuitive and operated as a silo'd resource