Potentiality
About Potentiality
Potentiality Pricing
Around $6000/£4000 setup then $3000/£2000 annually (subject to number of records)
Starting price:
£4,000.00 per year
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Potentiality
1 - 5 of 26 Reviews
Michael
Verified reviewer
Education Management, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Outstanding Customer Support
Aside from the superb customer support, Potentiality provides a great deal of functionality - most of which is intuitive and easy to set up. It meets its dual aims of assisting you to maintain a sense community among your alumni and fostering the correct environment to facilitate philanthropy. In the middle there are a series of tools to run events, distribute communications and generally run things.
CONSThere are occasional mismatches with documentation owing to the rapid development of the product, but these are usually resolved promptly. Of course it does a lot, so it is going to take some effort to establish and work to maintain - but you will be rewarded for the effort.
Reason for choosing Potentiality
Better fit, more features and generally better value for money
Lindsay
Primary/Secondary Education, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Nudgee College's Giving Day 2022
Their product is affordable with a high level of support. Now that we have the platform we can use it for future campaigns and that is a win win for us. The team at Potentiality were endlessly helpful and nothing was ever too much trouble for them. Particular note of Priya and Mahdi who are superstars and truly valuable to the organisation. They ensured I had clear guidance every step of the way and I felt supported and safe in their hands!
PROSPotentiality is an easy to use software, once you have navigated around a few times it's smooth sailing. If stuck, tech support is always there to help you out. It is explained clearly and with great patience which meant a lot. I liked being able to schedule email comms in advance, and I liked being able to handle payments manually in the back end when needed. I also liked the control room for the campaign where you could be on top of how you are tracking and note how donations increase or decrease during the day.
CONSWe had a few small issues with the system lagging a little during the day, due to the volume of activity on it, but once this was addressed with Potentiality they fixed it immediately.
Reasons for switching to Potentiality
Charidy are overpriced for the support you get and for the capabilities of their software.
Alexandra
Executive Office, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
New user review
I've been very impressed overall with Potentiality and the customer service has been excellent. It is easy to use as someone who is very new to using a database now on a daily basis.
PROSIt is very user friendly and easy to navigate communications and creating events.
CONSIt times out of your session quite quickly.
Mary
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Outstanding service got us launched to our Old Girl Community very easily.
Having never worked in a database system before I found Potentiality took a little time to get to know. Once I was familiar with it I quickly got to know my way around. The more I use it, the more I understand it. The best thing about working in Potentiality is the excellent customer service. The Potentiality team provides us with a dedicated team of helpers, when we need different skills, for example; designers, developers, and tutors. They are just an email away and every query is answered clearly (often with photos of 'how to'.) Leading up to , and after, our launch to go live to our community we had weekly video calls with our team. These were invaluable as we tested and checked that everything was just right. The technical team were very obliging in changing anything in the system to suit our needs and worked many hours to get everything connected to our website. Our Potentiality team are a pleasure to work with and they seem just as proud of our database as we are! I look forward to our continuing relationship as Potentiality helps us reconnect with all our Old Girls.
CONSLike all new systems there was a lot to learn and so many different parts of Potentiality to understand. Webinars and the helpful team soon let it become familiar.
CX
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Comprehensive alumni database
Potentiality is a great database that does everything that a School Development Office needs- from holding alumni details; events management; fundraising pages; donor prospecting; enewsletter creation and sending; bulk email and communications; careers; mentoring; payment processing and reconciliation; archives; merchandise selling. There is a good search facility too which is very useful. It's easy to export data via excel. Our database holds over 10,000 individuals' records. Whilst I haven't moved from another database, [SENSITIVE CONTENT HIDDEN], Potentiality support manager is great and helps me to upload bulk leavers' data. The overall client support provided is brilliant and quick.
CONSThe Team at Potentiality are constantly upgrading the features (which is great proactivity) and this sometimes causes bugs- unintended consequences. However as soon as they are aware of them, they are sorted.