All QuickBooks Desktop Enterprise Reviews

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Angela Anne

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed June 2022

Well... It is what it is?

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William

Verified reviewer

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2020

Fast, Simple to use, Easy to Integrate, Support is light, and price is a touch higher than others

Overall, I have no intention of leaving QuickBooks.

PROS

QuickBooks is easy to import into, export out of and directly integrate with certain platforms. The software was built with the user experience in mind.

CONS

The price is a bit higher than the competition, so technically its a con. However, I don't consider this a negative because sometimes you get what you pay for and I found QBO to have better features and a better reputation as a whole. The support is not as easy to work with as I would like. But compared to some of the competiton, its better than not having any.

Reason for choosing QuickBooks Desktop Enterprise

Reputation was the primary reason. Secondary to that, it is well known in the industry and integrates with other related solutions.

Reasons for switching to QuickBooks Desktop Enterprise

Excel even with automations doesn't cut the mustard as an accounting solution.

Vendor Response

Hey, William. Thanks for being such a loyal member of the QuickBooks family. We appreciate all the kind words you have to say about our product. Aside from phone and chat support, you can also go to the Community for assistance (https://community.intuit.com/). Once there, you can communicate with other users as well as our experts. All the best in your business endeavors. Caitlyn, The QuickBooks Team

Replied August 2020

Susan

Facilities Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

QuickBooks Desktop Enterprise

Tracking payroll and benefits is excellent. I like everything this software does, very user friendly and easy to teach to Lay persons

PROS

How all of the 'modules' interact with each other

CONS

I have used QuickBooks since 1995 and I don't like having to talk to CSRs who have to go through a flipchart. I need to go to someone who is most knowledgeable.

Reason for choosing QuickBooks Desktop Enterprise

easier to teach others to use

Drick

Transportation/Trucking/Railroad, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2023

Quick book for small business owners

It been a good overall experience over the years I've enjoyed learning it and using it.

PROS

It's made just for the small business owner in mind ot will help you get a better understanding of your business not a easy product to use but once you understand it you will enjoy using it.

CONS

It's take a little time to get to understand how to use it for what you need it for so it a learning curve yet once you understand you will like it.

Andrea

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

2

Reviewed September 2023

Great for small businesses

QuickBooks is a good value for the money. It works fine for day-to-day transactions such as A/R, A/P, and data entry, but it's not the best for things like forecasting and financial reporting.

PROS

QuickBooks provides a good value for the money, which is especially helpful in small businesses.

CONS

After working in complex and customized ERP systems, QuickBooks feels a little archaic in comparison.

Reasons for switching to QuickBooks Desktop Enterprise

I switched companies from a very large company to a small company.

Kelsea

Chemicals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Quickbooks Has Been So Helpful

Quickbooks has been a blessing to small business like ours. It is very easy to manage in all and helps us as a business stay organized when it comes to billing our customers.

PROS

Quickbooks is very easy to use. It helps a small business collect monies from customer's by being able to store their credit card on file and charge the card. It also syncs with different software programs if need be so you can run your business efficiently.

CONS

It is hard to charge customers who have big bills each month. When charge all cards at once you do have to go under each customer to clear their balance instead of clicking 1 button and having each person's balance cleared. This takes hours to complete if you have a lot of customer with balances.

hakim

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Hakim Payne

Its been an easy transition

PROS

Its better than excel with less use of calculations

CONS

the printing of invoices should have a separate window for editing

Reason for choosing QuickBooks Desktop Enterprise

Because i was told to try it

Reasons for switching to QuickBooks Desktop Enterprise

a friend of a friend

Bryan

Accounting, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

BFoster review on QBEDesktop

I have 14 clients and they all use QBE, I push the product, not because I know it ,but because it a great product. I do the set up of their accounting system and training. My experience has been great with this product.

PROS

As a accountant and working with my client the reports are very easy to explain and review with my clients.QBE,is bmvery detailed and easy to use and set up for my clients.

CONS

There are no cons from me. My client has not came to me with anything bad to say about the software.

Reason for choosing QuickBooks Desktop Enterprise

My clients love it and it's easy from my clients to understand and use, and they understand the reports

Joshua

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2023

Great Accounting Software

We use Quickbooks for tracking all of our income and expense transactions. We use Stampli for our AP automation , which interfaces directly into our Quickbooks account.

PROS

Quickbooks is very easy to learn and use. It provides our company with a great way to track financials and payables. It also has many great integrations with other programs.

CONS

The upload/review bills section could use some work. It is not very intuitive and does not prefill very much information for you.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Very good

Very good experience it makes everything easy

PROS

I like it because it's very easy and intelligent and helps me in work

CONS

I don't have any broblem with it , it's totally good

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

One of the best accounting programs is QuickBooks Desktop

PROS

One of the best accounting programs is QuickBooks Desktop Enterprise, which comes with a ton of features that are meant to make accounting procedures easier. It offers a safe environment for managing finances and features an easy-to-use interface.

CONS

The only negative aspect of QuickBooks Desktop Enterprise is its price. It is more expensive than other QuickBooks products and requires an annual membership. However, I think the investment is justified because it offers more capacity and scalability than alternative accounting software.

Polly

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Brilliant Accounting Software for Small Businesses

Once you take your time to enter in all product, customer, supplier information etc you have a great tool to undertake your bookkeeping accurately and professionally. It's quick to be able to perform tasks, which in turn allows me more time to do what I do best. I have all the information I need to be able to analyse the performance of my business and instantly can make financial changes and decisions necessary to keep abreast of my competitors.

PROS

Easy step by step guides to setting up the software which is tailored to your company and the type of industry you work in. If you have an understanding of bookkeeping, then QB is very easy to navigate around. Data input is simple and it takes very little time to be able to produce your 1st, professional looking invoice batch and email to your customers. Expense recording is also very easy to understand. Bank reconciliation is very quick and integration with your own bank account is great. There are numerous reports which can be quickly adapted to suit your own requirements. On the whole a great all round accounting software package for a small to medium size business.

CONS

Would prefer to be able to purchase desk top software and not the pay monthly/yearly. Apart from a few tiny niggles, I would buy QB before any other accountancy software packages.

Reason for choosing QuickBooks Desktop Enterprise

There was little other choice at the time and I had used QB on many an occasion and knew that it was a more appropriate product choice for my business.

Reasons for switching to QuickBooks Desktop Enterprise

I needed a more simplified accountancy package and a more cost effective one - I switched over 14 years ago.

Vendor Response

Success stories like yours make our day, Polly! QuickBooks was designed for business owners like yourself to make it easier to track your finances and focus on doing what you love. We're thrilled to hear you're enjoying the numerous features and we'll be sure to continually enhance our software so it grows with your business. To stay up to date on what's being worked on next, we recommend keeping an eye on our blog: https://intuit.me/2L2zqTv. Cheers to your continued success! Jen, The QuickBooks Team

Replied July 2019

Donna

Government Administration, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2019

Quickbooks Desktop Rview

Overall QuickBooks has been easy to use for paying invoices, tracking expenses/income and completing employee payroll. I've been using QuickBooks for over 7 years. Please note that there is a big difference between QuickBooks Desktop and QuickBooks Online version. The online version is not user friendly at all. I would not recommend the online version.

PROS

QuickBooks Desktop is relatively easy to use. The payroll feature makes calculating and filing employee payroll and payroll taxes very easy. Paying invoices is also very easy and it records expenses in individual accounts that you set up. You can quickly and easily find invoices that have been paid and track year to date expenses. There are many reports available so you can easily see amounts spent in each category or where income is coming from. This is very useful when working on budgets. The software allows you to modify things according to what works best for you.

CONS

The annual fee is expensive and there is an extra fee for the payroll service. Also, the customer service is not very good. Occasionally I need to call in and get a customer service rep to correct a problem. Service is slow and it's hard to understand the reps as they all have accents. I try to use the self help section of QuickBooks before calling in to get assistance and I know it will take over an hour to get a problem fixed.

Vendor Response

It's great to hear you're using all the features to the fullest, and it sounds like you're a pro, Donna. The Desktop and Online versions have slightly different work flows, but we're glad you found one to meet your unique business needs. For other ways to contact support, we recommend this Community article: https://quickbooks.intuit.com/community/Getting-Started/Contact-the-QuickBooks-Desktop-Customer-Support-Team/td-p/252601 Thanks for your review! Morgan, The QuickBooks Team

Replied August 2019

User Profile

Jacques

Verified reviewer

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Best Accounting Solution For Small Business

PROS

The cloud solution makes it ideal for small business without needing the ICT infrastructure. Its available anywhere and with the mobile app gives you data when you need it. Plenty of integrations available. Its very cost effective.

CONS

It doesn't integrate natively with on premises deployments.

Reason for choosing QuickBooks Desktop Enterprise

Ease of use and cost

Reasons for switching to QuickBooks Desktop Enterprise

Ease of use and cost

Vendor Response

Hi Jacques, We're thrilled to hear you're enjoying using QuickBooks for your accounting needs. No matter if you're in the office or out on the road, you can count on our software to back your business. We're committed to continue implementing new and improved tools to make your daily tasks easier while remaining cost effective. To hear news on what's in the works, be sure to check out our blog (https://intuit.me/2L2zqTv). Thanks for being the best part of Intuit! Kind regards, Jen, Intuit Support Specialist

Replied August 2020

User Profile

Sherry

Verified reviewer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2018

I've Been Using QuickBooks Since 1995

I've had a wonderful experience with QuickBooks over the years. I have to buy the updates, but I find somewhere online that I can get the latest for less than buying it direct and I am able to keep my version pretty up to date. Using a different and early DOS accounting software was so complex that I couldn't even figure out how to open up the software and get started! I cut my losses and purchased QuickBooks. I took a local course on how to use QuickBooks and was off to the races immediately. If you are not really terrific with software, it might be a good idea just to pay someone like an Enrolled Agent to come in and install the QuickBooks for you and get your accounting set up. Later on, when you've been working on the software for years, it is worth it to have started out correctly with some professional help. I have my accountant come into my office every year or two and go over my books to make sure everything is looking good, entrances are correctly attributed and so on. That gives me a good feeling that I know I can rely on my information in QuickBooks. Anyway, I do recommend this software. I am a computer professional, a web developer, but was a CPA secretary, went through a Word Processing course in the early 1980s, then became a Paralegal and continued my computer education at the University here, then went into business with my husband, so I'm quite familiar with QB.

PROS

I like how easy it is to keep track of my check register, vendors, customers, do my payroll every week, enter and pay bills and find things when necessary. It is a reliable accounting software that is used by millions of people, so it is pretty easy to take my reports in to my accountant each year and have her do my taxes. I own a small business with 4 or more employees and QuickBooks has made it possible for me to do my own books all these years and keep better track of what is going on with our finances.

CONS

I am not wild about the way that the payroll add on renews. You have to buy an additional module or what ever you want to call it to keep the payroll tables updated. For some reason the updating can be very iffy and I will go to do my payroll and suddenly can't do it. Of course, this only happens when there is a time crunch and I need to quickly whip out some paychecks. But, for the most part the software works so well that I forget about this problem fairly easily.

Vendor Response

Thanks a ton for taking the time out to review, Sherry. Your 20+ year loyalty is valued, so thanks a ton for being the best part of QB for all these years. We're proud to be backing you and your husband's business. Should you ever run into issues with updating tax tables, I encourage you to contact the Customer Care Team on Facebook (Intuit QuickBooks) and Twitter (QBCares). The agents monitoring these channels have the tools to help in a crunch and would be more than happy to lend a hand. Here's to SkywayTools.com and your continued success! Jess, The QuickBooks Team

Replied November 2018

User Profile

Tony

Verified reviewer

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2019

A reliable cloud software with great add-on options

Overall QB Online made my reports easier, got me organized, and freed up a huge amount of time aggregating data when I switched to it from using simple excel spreadsheets.

PROS

I use the QBO online version. It is easy to login. Setup takes some time and with the help of my accountant to establish g/l's it was not too bad. Once setup it is very easy to allocate expenses and the add-on links to banks, credit cards, and my payroll system were very easy to setup. I love the fact that I can login from anywhere to do business. Customer service has been helpful when I got to them. I love the fact that I can fluidly switch between businesses as we have several LLCs and Corps.

CONS

The online version interaction with mobile devices is not as fluid as it should be. It can be quirky for viewing on my iPhone. Customer service wait times can sometimes be long.

Reason for choosing QuickBooks Desktop Enterprise

Interface and pricing

Vendor Response

Thanks a bunch for the review, and for letting us know about what improvements you've envisioned for the future of QuickBooks, Tony. I'd be more than glad to forward your comments about the mobile app to the Engineering Team, as we default to your suggestions as a means to power our innovations. you can even stay in the loop for what's to come next at our Blog (https://intuit.me/2L2zqTv), so keep an eye out for the latest enhancements to be passed down the pipeline. You're the best part of QuickBooks, so keep up the fantastic work! Grant, The QuickBooks Team

Replied May 2019

User Profile

Andrea

Verified reviewer

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2017

Please don't buy this. It's really, really bad.

PROS

CONS

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores. This software has been a complete nightmare for me, and if you try to call for support you better speak Hindi, otherwise, you're screwed. You don't get a native English speaker on the phone until about the third level of support. An average for me has been a half hour of hold time, plus 20 minutes per level of support, with 10 minute hold times between each "support professional". So generally, it takes an hour and a half of dealing with low-level employees with questionable language skills, asking you the dumbest questions you can imagine before you get someone who can understand what your problem is. I have to do this at least once a month. If you watch it like a hawk; and by that I mean you check you do a physical inventory count and check your items weekly, and you double check every store exchange, it can work. This is probably the worst point of sale software on the planet. I've been fighting it for three years, and I'm happy to say I've dumped it for something much better. The inventory management is not good. It deletes items on its own. It changes the quantity of stock for no particular reason. It loses transactions. It generates duplicate items and prices them at $0, so if your employees aren't paying attention they give stuff away for free. It is impossible to keep an accurate inventory unless you do a physical count about once every two weeks. Sometimes it simply loses data. For example, in 2014, it lost all records of the sales, inventory receiving and employee hours for February, March, and April. It was really a true joy to sit down and try to explain that to the IRS. The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

User Profile

Betsy

Verified reviewer

Mechanical or Industrial Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY