Great experience, fantastic support, we love the simplicity of the platform

Its focus on events rather than forum and group discussion

Lots of features, learning curve is there...

Better than expected especially with the help on customizations to make it work for our needs

Accessibility to developers was key to set up the system to suit our needs

Different time zone means a delay on responses

I hope that Raklet have a look at their customer service.

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nothing in particular. It works like a charm.

We could configure the whole forum, social network and fundraising in 24 hours. It was impressive!

It's easy-to-use, has a good support team and is very flexible.

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

I'm building an online community for local business owners in a suburban town who have limited access to expert resources. It's a bit of a pet project right now but has the potential to turn into a solid little business with the huge number of very profitable businesses barely an hour outside primary commercial centres who are so disconnected from the "Wall St. / Bay St." crowd and have both REAL NEEDS & the WILLINGNESS TO PAY yet have been almost entirely disregarded, disrespected, and dismissed. Raklet seems uniquely positioned to support such a cause, and I find it very clear they're as passionate about the community component as they do the commercial side... that alignment in their values and sense of purpose with my own gives me a lot of trust, confidence, and optimism about what's to come.

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Feature limitations on artifact submission

This has been great. We tried several different community software packages, this has been the winner!

Easy to use, great value for money. Intuitive operations so new staff can jump right in

I would like to see more templates for community and presenting information.

Thus far, it has proven to be a worthwhile investment that I am excited to continue along with going into the future.

Raclette has provided me and my colleagues, along with our customers, with new possibilities and horizons for leveraging our contacts and networks and further and so our goal of bringing high quality education content.

At first it can feel a little bit overwhelming, but with some time and some practice it starts to make a lot more sense and expands the boundaries of what's possible.

Raklet is a great company with a great platform and even better customer support. This is what reflects my 5 stars everywhere!

As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters. It's when things go wrong that the rubber meets the road for me. I want to give a special thanks to Gercek & Levent from the team at Ranklet for ensuring that my challenges were resolved. Those guys really deliver when I need them and are a valuable asset to Ranklet.

As with any software their is always room for improvement. Although they do have zappier integrated for automations it would be awesome if they added pabbly for those of us that don't use zappier. But this is minor.

I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees!

We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues. Things would randomly go wrong - and no recourse was offered, much less apologies offered.

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Not consistent. The updates seem to "break" processes that had been working fine.

We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.

Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.

Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.

We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

- The possibility of managing the administration, organisation and communication of a big Association of thousands members - the possibility of solving problems quickly through chat or Skype call - the possibility of organising crowdfunding - the kindness of the staff

- some graphic limitation - as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

It makes our life really easy. We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters. Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

The system is user friendly and customer support is outstanding!

Getting new implementations or having to pay for them as Raklet is still a work in progress.

I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Good for the work that my organization performs; I just wish there were more features to further enhance our experience.

What I like most is all of the features in one system. There's the ability to invoice clients, send newsletters, and post message boards.

I'm responsible for sending newsletters in our organization. I would like to have the ability to add illustrations to the newsletters and send them to my contacts email addresses. I also wish that the mobile app was a bit more intuitive for technology challenged persons. There's also no way (that I have found) to send notifications to our members; our members would have to remember to log into the app to see updates.

Totally amazed!

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

It's a one-stop shop for our alumni, easy to use, and brings our community together. As the admin side, we use it on a daily basis and it makes our job way easier.

From time to time, we may experience problems on the admin side and need improvement.

Completely recommendable!

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members