RallyBound Social Fundraising software


RallyBound Social Fundraising is a cloud-based fundraising solution that helps nonprofit organizations to manage donations and create brand awareness through online marketing and social media. It enables users to login and register through social media sites like Facebook, Twitter and LinkedIn. They can post or tweet about their support for a cause when donations are made and then recap their experience with photos, videos and posts. Its Auto-Post feature automatically thanks all the donors.

RallyBound offers personal fundraising feature that allows users to create their donation page that includes privacy settings for anonymity and integrates directly with payment systems like PayPal and Stripe. Donations can be tracked in real time with custom filtering options, including any contributions made offline.

RallyBound provides email marketing tools that allow users to send out HTML emails with optional templates. The solution integrates with Salesforce, Zapier and Google Analytics. Services are available on per fundraising campaign, per-month basis. Support is available by phone and via an online ticket.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000

7 Reviews of RallyBound Social Fundraising

Showing 1 - 7 of 7

Start your review of RallyBound Social Fundraising

Click to start
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Powerful fundraising software for salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Powerful to setup fundraising campaigns and capture money for your drives via social media. H final forms look great.

    Cons

    There's some upfront setup thst is not easy to do for most users without being an advanced user of Salesforce. This is not necessarily a con but something to be aware of.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from YAI Network

    Number of employees: 1,001-5,000 employees

    March 2017

    A go-to for peer to peer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rallybound provided a great tool for our signature peer to peer event, as well as donation pages for our agencies. They continuously make improvements and move the platform forward. Great price for services provided.

    Review Source: Capterra

    Response: RallyBound, Rallybound

    March 2017

    Thank you Michael for being a great RallyBound customer and best of luck on your fundraising this year!

  • Kay from BAHS

    Number of employees: 1 employee

    February 2017

    Issues w/ functions - only 1 customer svc person- not fully responsive unless you pay xtra

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When evaluating different walkathon platforms, we created a detailed matrix with all the important features and supports that were important to my son's school. The salesperson assured us the site was responsive (I didn't realize that didn't mean FULLY responsive, so we can make it a tiny bit smaller and it responds, but on a mobile device it's like looking through a microscope). While lack of accessible customer service is the most concerning issue, many problems surface when you have a live event in addition to the virtual event. Particularly when it comes to registration fees, this platform is not set up correctly for that. They count registration fees as DONATIONS, but they are not tax deductible, and there is no separate type transaction for registration fees. You can't enter any registration fees manually because the platform is really not set up for events that charge registration. The On-Site user interface is extremely limited and we had to use computers and go to the regular site for most people checking in. We found a serious issue with the platform when merging duplicate records (the system "lost" registration fees), and the cust svc person just didn't understand what we were talking about. Our most critical need was customer service. Rallybound has ONE PERSON answering all customer service emails, and they don't allow phone calls. As we were hitting some hurdles setting up for our second annual walkathon on their platform, we were not getting the support needed from the customer service person and we emailed the executives. We did get connected to a new Customer Success Manager who ultimately told us she'd refund our money for year 3 and suggested we use another platform. We just completed our second year of a three year contract, and after I sent a detailed note with many observations and issues we had asking for help, they suggested we stop using their platform and they could refund the rest of our contract. If you can't afford to pay to customize the platform for features that aren't included, should be included in the base platform like responsiveness) you might think about looking at other platforms.

    Pros

    Look of the website, team function.

    Cons

    Very confusing admin side. Lack of customer support.

    Review Source: Capterra

    Response: RallyBound, Rallybound

    March 2017

    Thank you for your feedback. We take it very seriously and are always looking to add more value to our customers. We have strived to design our system so that all transactions are clearly distinguishable, regardless of whether it is a registration fee or a donation via a mobile app, or any other form of giving we support. Nonprofits of all sizes use our system in creative and effective ways, but there are some intricate outliers which we always consider for product improvements. Our goal is to continually enhance our clients' experience with us. We recently increased the size of the tech support and customer service teams. We are also adding office hours, webinars and online chat to supplement our email and phone support. We take great pride in our responsiveness, but fully recognize there is always room for improvement. We appreciate your feedback and look forward to making your experience better.

  • Jessica from Sierra Club

    October 2016

    RallyBound is a great product and has stellar customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been incredibly impressed by RallyBound's professionalism since day 1. They have impeccable customer service, if you want to customize something on your platform, they are flexible, and they software is so easy to use! Highly recommend them.

    Pros

    Everything. The admin panel is easy to learn and use. From a customer standpoint, the user process is so simple in comparison to other fundraising platforms I've used.

    Cons

    N/A

    Review Source: Capterra

    Response: RallyBound, Rallybound

    October 2016

    Thank you so much Jessica for the extremely kind review! We have been thrilled to work so closely with you and the rest of the Sierra Club team and we're so excited to continue to help you in every way possible!

  • Sam from International China Concern

    Number of employees: 51-200 employees

    June 2016

    RallyBound is a solid, easy to use platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We're fairly new clients and our P2P events have only just started up using RallyBound for the first time, but International China Concern's experience so far has been terrific. The onboarding with their business development team was smooth, answering our many questions well and having patience as we came to our decision. The implementation team went above and beyond to accommodate our multi-currency, multi-country needs, including changing a significant part of the registration process. And the ongoing support since our launch has been timely and efficient. All of this was such a change from our previous vendor where our organization was almost too small to be cared for well.

    Pros

    Both the front end and back end tools are simple and easy to use. Creating events is a simple thing to do. The reporting is comprehensive. Setting up integrations with payment processors and bulk email services was so fast and smooth.

    Cons

    We wish there were some more master controls, such as back-end users and email autoresponders. We also wish the connections with more old school payment processors was as smooth as those with Stripe or WePay, but that probably has more to do with the processors than with RallyBound's ability to work with them.

    Review Source: Capterra

    Response: RallyBound, Rallybound

    June 2016

    Thank you so much Sam for the kind review! It's been our pleasure to help ICC! Regarding the back-end controls, we will be launching a new master admin interface soon, which provides multi-campaign controls in one single interface. For payment processors, yes, they all have their own different setups, and we do our best to make them as smooth as possible within the processor's specific constraints.

  • Sophia from Philadelphia Outward Bound School

    June 2016

    Excellent fundraising platform for the our annual peer-to-peer fundraising event.

    Ease-of-use
    Quality
    Support

    Excellent customer service. Great integration with Salesforce and Mailchimp. Beautiful design templates and sufficient customization. Really impressed by the range of features available to both the administrator and fundraising user. Great service with an accessible pricing structure.

    Review Source: Capterra

    Response: RallyBound, Rallybound

    June 2016

    Thank you Sophia for taking the time to review RallyBound! As always, please let us know if there is anything we can help you with!

  • Albert from TEQ

    Specialty: Other

    February 2015

    Excellent Product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use, and friendly interface. Never any problems from a get-go.

    Cons

    No problems at all. I really don't see any negatives.

In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639