Issues w/ functions - only 1 customer svc person- not fully responsive unless you pay xtra

When evaluating different walkathon platforms, we created a detailed matrix with all the important features and supports that were important to my son's school. The salesperson assured us the site was responsive (I didn't realize that didn't mean FULLY responsive, so we can make it a tiny bit smaller and it responds, but on a mobile device it's like looking through a microscope). While lack of accessible customer service is the most concerning issue, many problems surface when you have a live event in addition to the virtual event. Particularly when it comes to registration fees, this platform is not set up correctly for that. They count registration fees as DONATIONS, but they are not tax deductible, and there is no separate type transaction for registration fees. You can't enter any registration fees manually because the platform is really not set up for events that charge registration. The On-Site user interface is extremely limited and we had to use computers and go to the regular site for most people checking in. We found a serious issue with the platform when merging duplicate records (the system "lost" registration fees), and the cust svc person just didn't understand what we were talking about. Our most critical need was customer service. Rallybound has ONE PERSON answering all customer service emails, and they don't allow phone calls. As we were hitting some hurdles setting up for our second annual walkathon on their platform, we were not getting the support needed from the customer service person and we emailed the executives. We did get connected to a new Customer Success Manager who ultimately told us she'd refund our money for year 3 and suggested we use another platform. We just completed our second year of a three year contract, and after I sent a detailed note with many observations and issues we had asking for help, they suggested we stop using their platform and they could refund the rest of our contract. If you can't afford to pay to customize the platform for features that aren't included, should be included in the base platform like responsiveness) you might think about looking at other platforms.

Pros

Look of the website, team function.

Cons

Very confusing admin side. Lack of customer support.

RallyBound is a solid, easy to use platform

We're fairly new clients and our P2P events have only just started up using RallyBound for the first time, but International China Concern's experience so far has been terrific. The onboarding with their business development team was smooth, answering our many questions well and having patience as we came to our decision. The implementation team went above and beyond to accommodate our multi-currency, multi-country needs, including changing a significant part of the registration process. And the ongoing support since our launch has been timely and efficient. All of this was such a change from our previous vendor where our organization was almost too small to be cared for well.

Pros

Both the front end and back end tools are simple and easy to use. Creating events is a simple thing to do. The reporting is comprehensive. Setting up integrations with payment processors and bulk email services was so fast and smooth.

Cons

We wish there were some more master controls, such as back-end users and email autoresponders. We also wish the connections with more old school payment processors was as smooth as those with Stripe or WePay, but that probably has more to do with the processors than with RallyBound's ability to work with them.

A go-to for peer to peer

Rallybound provided a great tool for our signature peer to peer event, as well as donation pages for our agencies. They continuously make improvements and move the platform forward. Great price for services provided.

RallyBound is a great product and has stellar customer service!

I've been incredibly impressed by RallyBound's professionalism since day 1. They have impeccable customer service, if you want to customize something on your platform, they are flexible, and they software is so easy to use! Highly recommend them.

Pros

Everything. The admin panel is easy to learn and use. From a customer standpoint, the user process is so simple in comparison to other fundraising platforms I've used.

Cons

N/A

Rallybound Review

We have just started using this program for an upcoming fundraiser, but we love the program!

Pros

It is a great fundraising platform! Rallybound has many helpful capabilities and functions.

Cons

They have good video tutorials, we only wish they had more person to person customer service available.

Excellent fundraising platform for the our annual peer-to-peer fundraising event.

Excellent customer service. Great integration with Salesforce and Mailchimp. Beautiful design templates and sufficient customization. Really impressed by the range of features available to both the administrator and fundraising user. Great service with an accessible pricing structure.

Excellent Product

Pros

Ease of use, and friendly interface. Never any problems from a get-go.

Cons

No problems at all. I really don't see any negatives.

Powerful fundraising software for salesforce

Pros

Powerful to setup fundraising campaigns and capture money for your drives via social media. H final forms look great.

Cons

There's some upfront setup thst is not easy to do for most users without being an advanced user of Salesforce. This is not necessarily a con but something to be aware of.