Raiser's Edge NXT software


313 reviews(4.0/5)
313 reviews(4.0/5)

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.

Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization.

Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

313 Reviews of Raiser's Edge NXT

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  • Megan from Como Friends

    Specialty: Arts & Cultural

    Number of employees: 11-50 employees

    August 2018

    As easy as Amazon!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use and a non-expert can navigate NXT and retrieve accurate information and reports and even uncover new prospects. It's as easy as browsing for items and making purchases on Amazon. If you can do that, you can use Raiser's Edge NXT.

    Cons

    Initially getting setup has a lot of steps if you were not previously hosted by Blackbaud. There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product. Now they understand it better and are happy with the functionality.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rebekah from Lake County Forest Preserves

    Specialty: Governments

    Number of employees: 201-500 employees

    August 2018

    Not an expert in RE but frequent user who really appreciates all it has to offer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wouldn't use any other system.

    Pros

    So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

    Cons

    It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

    This review was submitted organically. No incentive was offered
    Review Source
  • mike from CHICF

    Specialty: Healthcare & Hospitals

    Number of employees: 11-50 employees

    July 2018

    RE NXT is very easy to use and shows pieces that a foundation can forget about.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program is easy and exciting to use. very intuitive and shows prospects in a new light that has not been seen before. I am a database manager, but love to review statistics which this program shows.

    Cons

    Not everything that is in RE is available in NXT, but they are working on adding them. I look forward to each new quarter when more is added to this program, it is just the wait.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michele from Cardinal Ritter Senior Services

    Specialty: Healthcare & Hospitals

    Number of employees: 201-500 employees

    July 2018

    Raiser's Edge Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use this database software everyday and now feel very comfortable using it. There isn't a lot of updates which is nice and keeps workflow progressing. You can use this product on a very basic level or elect to use every single feature it offers to maximize your program.

    Cons

    This database requires some training, it is not user friendly and take time to learn how to properly run queries to the point you have all the data you are truly looking for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jenna from International Relief Teams

    Specialty: International Organizations

    Number of employees: 2-10 employees

    July 2018

    The Raiser's Edge is the Heart of our Organization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is pretty expensive, but if you know how to truly use it, it will enhance your fundraising program.

    Pros

    The Raiser's Edge has an incredible amount of features from extensive reporting to in-depth donor records. One specific fixture that my organization finds extremely useful is the ability to search for donors using any piece of information in their record.

    Cons

    The Raiser's Edge has a steep learning curve and requires quite a bit of training to fully grasp all of its features. Just a slight warning before venturing into this program, patience is required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deb from Bluffton university

    Specialty: Higher Education

    Number of employees: 501-1,000 employees

    July 2018

    Loved this product for fund raising

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is really easy to use. We did call support several times and they are very helpful. We made this work with university alumni solicitations.

    Cons

    It is very difficult if you need to convert data to and/or from Raiser's Edge. The table structures are quite lengthy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gwen from The University of Texas at Tyler

    Specialty: Higher Education

    Number of employees: 201-500 employees

    July 2018

    Easy to use product...even for non-technical people

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'd like to see search and list options included for Fund records, Events, and memberships. Adding this functionality would make it a more complete product for our development staff to use and be able to easily view information that is tracked in each of these key areas like lists of endowments, attendees of specific events, etc.

    Pros

    The data is in an easy to use format, especially for non-technical people. In addition, the list and analyze features provide an easy way to view specific information easily. Our staff really likes the ability to move tiles around, the mapping feature, and integration with outlook.

    Cons

    The integration with Outlook doesn't allow the ability to change a completed date and add the name of a solicitor when creating an action.
    It does not allow searching or lists for fund, campaign, membership, or event records.

    This review was submitted organically. No incentive was offered
    Review Source
  • David from Nonprofit Organization

    Specialty: National Organizations

    Number of employees: 11-50 employees

    June 2018

    Slow and left in the wind

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are a small organization that only needs simple donor record keeping and don't have more than 50k donors this product will work for you Maybe their newer CRM and associated products work better together, I would stay away from this product and was so happy when we left the blackbaud ecosystem

    Pros

    It is very easy to learn, that ease of use though also limits the ability to function at higher levels of detail

    Cons

    The system is slow when working on more than one record change at a time, be it merging records, global changes, searching of the database, using the built in duplicate record finder.
    Customer support may as well be non-existant
    Expensive
    Doesn't integrate well with other blackbaud products,

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristy from Safe Place of the Permian Basin

    Specialty: International Organizations

    Number of employees: 51-200 employees

    June 2018

    System is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can build data entry batches that contain all the information you need to enter making the process much faster. This is extremely important when you are adding 100+ donations/individuals weekly.

    Cons

    With two organizations in the same system it is hard to get the system to work perfectly for both. One organization has individual membership the other has family memberships, we had to enter family memberships under head of household with only their information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lisa from Mulholland Drive

    Specialty: Human Services

    Number of employees: 1 employee

    June 2018

    Nothing Better - After you Know What You Are Doing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worth both the price and the staff investment.

    Pros

    RE is a purpose-built software for non-profits with optional modules, allowing the database to grow in any direction the organization wants to go.

    Cons

    It's complicated and on the higher end price wise. But, that is what makes this software so comprehensive. Pre-planning and training is a necessity for later success.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Betty from Smithfield

    Specialty: Philanthropic Foundations

    Number of employees: 51-200 employees

    May 2018

    I evaluated this software for a non-profit client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The non-profit I consulted for was looking to cut the time it took to get things done and wanted a tool like this to explore.

    Cons

    Well, the budget this client was allowing for software left this software out of the running..too bad

    This review was submitted organically. No incentive was offered
    Review Source
  • Mark from Sanford Health Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 11-50 employees

    May 2018

    RE NXT has been a wonderful addition for our Fundraisers, but has been slightly more difficult for us database administrators.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If SKY reporting is able to perform analysis on all available fiends in RE (like the database view can still do through an export) then I would bump up my functionality rating to a 5.

    Pros

    From a Fundraiser/Solicitor perspective, NXT is extremely easy to use and is much more visually pleasing than database view. It has many neat features and is much easier to enter or change information than in database view.

    Cons

    It seems to be quite limited from a database administrator position. The Analyze tab is restricted on only using the graphs they provide, you cannot create your own. Also, there is no filter for attributes(aka custom fields) which makes it very difficult for us to represent the data we would like.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Guthrie

    Specialty: Healthcare & Hospitals

    Number of employees: 5,001-10,000 employees

    May 2018

    Almost There

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great tool that promises to get better with feedback and time, like all of our Blackbaud products that we know and love. It's the NeXT generation of our tool.

    Pros

    This tool offers a new view of our database to our team - visual, simple, action-oriented.

    Cons

    I can't wait for more integration for events especially. Being limited to static query is tough.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kelsi from Grace College

    Specialty: Higher Education

    Number of employees: 51-200 employees

    May 2018

    NXT Early Adopter

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been extremely pleased with NXT from the onset, but are continually amazed by the updates rolled out regularly which make it an even more powerful tool!

    Pros

    The ease of use for users is huge! Our frontline Gift Officers love the functionality of NXT! Our team benefits from the dynamic way it presents the data which makes the data more useful and telling for decisions.

    Cons

    We would love to see it be an app, so it is even easier to access, but we love the product as it is and have no hesitation in recommending.

    This review was submitted organically. No incentive was offered
    Review Source
  • KaLeigh from Major Hospital Foundation

    Specialty: Healthcare & Hospitals

    Number of employees: 1,001-5,000 employees

    April 2018

    Efficiency at it's best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is very easy to learn once you get the basics. There are so many reports and groupings you can do for your data!

    Cons

    You'll have to invest in training sessions for some of the areas. It's not necessarily a "pick up and go" type of program at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tracey from New Hampton School

    Specialty: K-12 Education

    Number of employees: 51-200 employees

    April 2018

    A Game Changer for Prospect Managers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.

    Pros

    What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.

    Cons

    As with both versions of RE, you only get out what you put into it. You need to make sure you have the right policies and procedures in place, for example, to make sure that certain fields in actions are required. You'll also need to work with your team to make sure they understand the updated language from the database view to the NXT view. For example, proposals and opportunities are the same thing. This is a bit of a challenge in offices where the NXT vs. database team may not interact that much and will be speaking slightly different languages about this software. It is not a deal-breaker, just a trainable moment.

    This review was submitted organically. No incentive was offered
    Review Source
  • Adam from SEMCO

    Specialty: Environmental

    Number of employees: 2-10 employees

    April 2018

    Pricey but solid

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Professional training is not a requirement, but to truly dig into the details of all the features, I would recommend some Raiser's Edge training sessions to ensure that your team is getting the most of the product.

    Pros

    The database features and reporting are by far the highlights of Raiser's Edge. Raiser's Edge allows you to manage and track your donors in pretty much anyway that you could think of. The reports can be fully customized, allowing you to track and analyse data across your constituents. Batch entry into the database is also a huge plus, especially if you handle lots of small donations from donors.

    Cons

    This software may not be the best for smaller non-profits because of the price. It's a bit on the pricey side. For smaller non-profits, you are probably better off using another product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Justine from The Catholic Foundation

    Specialty: Faith-Based Ministries

    Number of employees: 5,001-10,000 employees

    April 2018

    Raisers Edge NXT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use if you're familiar with CRM databases. If this is new to you, customer support will walk you through any difficulties you may face. It's great software for organizations of any size.

    Cons

    Not intuitive for someone who is new to database management, but this is a simple learning curve that anyone can overcome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nydia from cardinal spellman high school

    Specialty: K-12 Education

    Number of employees: 51-200 employees

    April 2018

    Modern

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy access to your data. You are able to see data from your mobile. I have reporting access and information from one site.

    Cons

    I can't tell the difference from duplicate alumni by their class year when searched. There is no other point to mention at this time as I have not used it on a constant basis yet.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dana from St. Anthony Foundation

    Specialty: Human Services

    Number of employees: 51-200 employees

    April 2018

    Robust database that's intuitive and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RE NXT is a robust database that's intuitive and easy to use. The ability to track nuanced information is impressive, there's so much that can be done from building queries to using variable data in acknowledgement letters to include personalized language around gift designation etc.

    Cons

    You still have to use the "old" database view for many functions, although that's steadily changing and new features and enhancements are released frequently.

    This review was submitted organically. No incentive was offered
    Review Source
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