Raiser's Edge NXT Software


 

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.

Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization.

Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.

 

Raiser's Edge NXT - Manage donors' interactions
 
  • Raiser's Edge NXT - Manage donors' interactions
    Manage donors' interactions
  • Raiser's Edge NXT - Compare actual revenues against planned targets
    Compare actual revenues against planned targets
  • Raiser's Edge NXT - Build charts and graphs
    Build charts and graphs
  • Raiser's Edge NXT - Donor contact information
    Donor contact information
  • Raiser's Edge NXT - Generate donation summary reports
    Generate donation summary reports
  • Raiser's Edge NXT - Track notes on mobiles
    Track notes on mobiles
  • Raiser's Edge NXT - View giving reports
    View giving reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

296 Reviews of Raiser's Edge NXT

 

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Software Advice Reviews (265)
More Reviews (31)

Showing 1-20 of 265

Justine from The Catholic Foundation
Specialty: Faith-Based Ministries
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Raisers Edge NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use if you're familiar with CRM databases. If this is new to you, customer support will walk you through any difficulties you may face. It's great software for organizations of any size.

Cons

Not intuitive for someone who is new to database management, but this is a simple learning curve that anyone can overcome.

Review Source
 
 

Nydia from cardinal spellman high school
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Modern

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy access to your data. You are able to see data from your mobile. I have reporting access and information from one site.

Cons

I can't tell the difference from duplicate alumni by their class year when searched. There is no other point to mention at this time as I have not used it on a constant basis yet.

Review Source
 
 

Dana from St. Anthony Foundation
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Robust database that's intuitive and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

RE NXT is a robust database that's intuitive and easy to use. The ability to track nuanced information is impressive, there's so much that can be done from building queries to using variable data in acknowledgement letters to include personalized language around gift designation etc.

Cons

You still have to use the "old" database view for many functions, although that's steadily changing and new features and enhancements are released frequently.

Review Source
 
 

Heather from Alive Hospice
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

NXT and upper management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all, we love our NXT.

Pros

NXT has most importantly helped our upper management, CEO and V.P. gain valuable information on our donors, and the stewardship of them. They are easily able to view the performance of each Fundraiser/Solicitor and where they are in the moves management process.

Cons

It does not yet take the place of Raiser's Edge, batching, events, etc. Refresh time should be instantly but there is a lag which is sometimes up to 7 hours.

Review Source
 
 

KaLeigh from Major Hospital Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Efficient & Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are so many different ways to use the modules that exist. It makes the workload much more efficient.

Cons

The format/presentation may seem intimidating, but it becomes so easy after training! It becomes very user friendly when you figure out the terminology.

Review Source
 
 

rosie from wonderland developmental center
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software for donor management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a top of the line software for a medium to large-sized nonprofit.

Pros

This software is very intuitive and easy to use. I like the reports it is able to generate and I rely on them often. It is cloud-based and accessible from anywhere. The data merge from our old database to this one was seamless and the staff were great. I like the user interface.

Cons

This product is more expensive than most that we've researched. The reports, while helpful, can be complicated to run and manage.

Review Source
 
 

Cain from Center for Arms Control and Non-Proliferation
Specialty: Political Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Product, but Could be Overkill for Most Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's doubtful to me, especially after having worked with a few smaller nonprofits which have used Raisers Edge, that even the heaviest users in this arena are using even 50% of the product's out of the box functionality. So while I love the product, and especially love it because it integrates seamlessly with Financial Edge for the accounting reporting, smaller nonprofits are probably better served with something just as user-friendly but much cheaper for donations/events/membership management, like Avectra's Net Forum.

Pros

Blackbaud's Raisers Edge is great software for donations management, including special events and memberships. It's very easy to use, and very easy to get information from, whether through any of the many canned reports, or through queries and exports. Support is extra, but well worth the cost, at least in the initial years after set-up.

Cons

The cost - upwards for just the donations management - is considerable. And things like the Special Events module and Membership and Tributes and Memorials modules are not included in the base package. Like most other software, a lot of thought needs to happen when setting Raisers Edge up. But seriously for every con that I could list, the customer support that comes extra with the annual maintenance, if purchases, offsets the con with quick answers and fixes, so that even the most complicated thing in RE is easily addressed with a quick phone call to support.

Review Source
 
 

Lauri from Pacific Northwest University of Health Sciences
Specialty: Higher Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great product for front line fundraisers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team loves NXT and it has been easy to get everyone on board with the product.

Pros

Raiser's Edge NXT works best for gift officers that work in the field more than the office. Contact reports are easily entered via any talk to text app and the report is completed while the visit is still fresh. The mapping feature allows finding constituents in specific areas into a simple process and reduces the information pulls by support staff. Overall NXT is best as a self-service program for fundraisers.

Cons

Raiser's Edge NXT is not quite ready for the DBA to use. It works very well for fundraiser's but lacks some of the features for heavy processing.

Review Source
 
 

James from Desire Street Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Robust donor management capabilities, but clunky legacy solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The solution has served us well for many years, and the service from the sales and support teams has been one of the best parts of the relationship.

Pros

RaisersEdge 7 has tremendous capabilities - perhaps too many. Although an industry leader in market share, for a small organization, we don't use the majority of functions available. Service from our sales support contacts has been very good.

Cons

The overall solution is very clunky and difficult to use. While Blackbaud is in the (multi-year) process of migrating functions to their cloud NXT platform, this process is slow and leaves users straddled between an old clunky solution and the functions that have been migrated to their cloud platform. The solution is expensive compared to other simpler solutions that can be better suited to small organizations. The mobile app, while useful, is very limited in its capabilities and seems to be a v1 mobile app.

Review Source
 
 

Jill from Main Line Health
Specialty: Philanthropic Foundations
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Non-Profit Event Coordinator and Research user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User-friendly, amazing customer service, ease of learning. If you have any experience in basic CRM databases, this one is quite easy to navigate

Cons

The visuals/layout and interface seemed somewhat dated, updates sometimes resulted in glitches and slower response time

Review Source
 
 

Tamera from Damien Center
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Raisers Edge is Dysfunctional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Either have SalesForce build software for you - disadvantage being that no one will be on exactly the same software so if you need changes or upgrades, you will need to pay for the programming. Advantage is that you have control over the product, and most of the expense is up front. Or go with Donor Perfect, which is truly relational, far less expensive, highly configurable, and has the best mobile ap around. And I am NOT paid by DP to say that, nor did I ever work for Blackbaud or RE.

Pros

Batch entry. That's it. If ALL you do are massive fundraisers where you bring in a thousand donations of 10 bucks apiece in one day, then RE has the batch entry system for you.

Cons

Blackbaud's contracts all have clauses that prevent users from making derogatory statements or posting negative reviews. The contract allows them to lock you out, kick you off, charge for the remainder of the contract, blah blah blah. And they enforce it. Ask yourself why a decent software would need something like that? This is NOT a relational database, and if you understand anything about software file structure, then that explains why RE is so flawed: If someone hits all of those categories, they will appear three times. Ask for their phone or email and they are now listed six times. Process to get rid of dupe listings of the same name loses all of the field access with the exception of addresses - because it's not relational that's the only way they can do it. Raisers Edge NXT has been designed to hide the 'background' so you have less access to work-arounds, but in order to do that they have had to 'assume' what fields are really important to us to be able to export from a specific query. RE is designed to archive a ton of information, it is simply not designed to use it or get it out. Support is dismal, and most support staff have never been users; not customizable; clunky, slow; embedded Word is out-of-date and difficult to update; proprietary e-mail communication tool extremely limited; nothing is intuitive; research analytics and events modules are extremely weak. A waste of money.

Review Source
 
 

Jo Anna from Loma Linda University Health
Specialty: Healthcare & Hospitals
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

I use RE for information updated to the records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very reliable and I kind it easy to use. I update all of our Alumni records and I find it has all the information we need to run queries and reports.

Cons

Some areas are in the program and can not be changed. For example Events, not all our Events fits into RE templates.

Review Source
 
 

Jennifer from Helping Hand Center
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Incredibly disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

NXT is easier to use than the traditional, back end with Raisers Edge when viewing records and can be accessed on your phone.

Cons

The ease of use is still light years behind other cloud-based CRMs. You only have limited access to the data and many fields are blocked (meaning you can't make changes unless you go into the more complicated back end). The biggest problem we have had has been with online gifts. We purchased Everyday Hero (which is Blackbaud's online giving module), and every time a gift comes in by a spouse, it overrides the current gift with that person's name, and only shows that they gave that one gift. There is no flag or warning that the address is a duplicate. So now that we purchased something that was supposed to expedite our online giving, we have to go back and do hours of clean up in our database. Also, they have "automatic upgrades" when your records reach another tier. The customer service is awful - takes hours on the phone or weeks to respond. It is exceptionally expensive for what it is offering. Also, doesn't integrate well at all with Financial Edge.

Review Source
 
 

Allison from Brown University
Specialty: Higher Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

The Raiser's Edge is an industry standard for a reason. It's robust but doesn't play well with non-Blackbaud software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you're a small-to-medium shop looking to invest in a CRM, The Raiser's Edge will work well for you. If you need easy integration with other software solutions (email marketing, event marketing, etc.) you may want to look elsewhere, but if your main need is a robust CRM, then The Raiser's Edge a good way to go.

Pros

The Raiser's Edge is consistent and reliable as a CRM. Because it is so widely used, there are tons of good resources online if you have any questions, and you are likely to be able to easily hire staff who have experience with it. You are able to set up your data structure with a good amount of customization. The the query tool is easy to use as long as you understand how you've set up your fields. You don't need to be able to code to administer the database, which I appreciated. Permissions are fairly straightforward.

Cons

As part of the Blackbaud suite of products, The Raiser's Edge is not easy to integrate with other products. If you need easy integration with other software solutions, you'll either have to buy other Blackbaud products, which are expensive and sometimes not the best in their class, or do a lot of data transfers between the systems. For example, when I was administering a Raiser's Edge database, I had to regularly export lists for use with Constant Contact, and import transactions for our online giving page, because we didn't use Blackbaud solutions for email marketing or online giving. It wasn't very difficult to do, but it did slow us down with tasks that should be automated.

Review Source
 
 

Kathleen from New Jersey Conservation Foundation
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Glossy veneer on an overage frankenstein whose glory days long gone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Let's face it, the base model is the industry standard with all the bells and whistles you'll need. Here's what Raisers Edge does well: Exports, Queries, complex reports, and storing gift data just the way I like it (as the head of fundraising) and just the way my CFO likes it (who knew we could agree!).

Cons

Problems are the price, the cobbled-together addons essential for modern fundraising, and service. Here is where RE has gone wrong: they offer addons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't intended to work well. It's obviously clunky programming!

Review Source
 
 

James from NHF
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Senior Director of Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's like the Apple Iphones of databases...solid, not as responsive to adapt while others are like Android phones,...will quickly adapt but not work out the bugs first

Pros

The Pros of Blackbaud Raiser's Edge NXT are the functionality, ease of use...it is truly the "Best of the Best".

Cons

The negatives of Blackbaud Raiser's Edge NXT are that it is not as nimble as other databases, integration with email services

Review Source
 
 

Scott from Fanshawe College
Specialty: Higher Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Modern and strong tool for all levels within the organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like on how easy the platform is to use and how modern the program is, cloud technology is the way to go!

Cons

I wish there was more to customize throughout some of the analytical and reporting options throughout the software.

Review Source
 
 

Matthew from Lutheran Family Services Rocky Mountains
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

The best donor management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Raiser's Edge is the premium donor management package. We've used a couple other solutions in the past, and they don't even come close to the power of RE. It's expensive - as most Blackbaud products are - but it's well worth it for us.

Pros

Highly customizable
Powerful query and report builder
Multiple modules including Events and Volunteer Management
If you're hosted instead of on-prem, Online Express is a fantastic add-on for email blasts, form building, and event registration

Cons

Very expensive
Proper setup requires a serious time commitment
Some features are only available in the hosted environment

Review Source
 
 

Sheila from St. Matthews House
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Raiser's Edge NXT DBA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I prefer NXT vs. classic view however, as a Database Manager I spend the majority of my time in the classic view. NXT is not built out all the way and some of the features that are in the old view is not in NXT.

Pros

User friendly. The search function is a good tool in NXT unlike combing through a ton of names. List pull is essentially easier to generate than queries.

Cons

Reporting is limited. You may specify dashboards however, I find you are unable to include a limited the number of appeals or funds to display.

Review Source
 
 

Jenn from United Methodist Women
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

NXT is getting better all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use, especially building relationships which was more complicated in the database view. As our fundraising becomes more sophisticated and more staff are making contacts for fundraising, the action logs are so helpful to keep us all informed.

Cons

Not all the functions in the database view is available to edit or create in NXT . When that happens, training new staff will be so much easier because most data inputs and updates will be in NXT and training materials will not have to say "now open database view and find the record again, then click X tab, then do Y.. Now go back to NXT and check the display...

Review Source
 
 
 
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Showing 1-20 of 31


February 2018

February 2018

We do all our Donation processing with Raiser's Edge. All data entry, constituent 'touches' & repor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Database for all donations - information is kept reliable, complete (can be used to store a lot of data/facts) and accessible for reports

Pros

Data entry is easy and reports are dependable. Versatility in the type of information that can be stored in each constituent record.

Cons

the software programmers I know say the set up is very 'old school.' I use batches a lot in RE - and the setting up of each is not as intuitive as some software programs out there.

Review Source: Capterra
 

Deborah from Neighborhood House

February 2018

February 2018

As the development director of a small non-profit, we use this software to track our donor activity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides a comprehensive, detailed account of all interactions, donations, and potential contacts among our donor base. Whenever I've had to call customer support, they have been incredibly knowledgeable and friendly, and typically have gotten to the bottom of whatever issue I'm having.

Cons

There are SO many functions and features that it is hard to utilize them successfully at any given time. Reports can be complicated to produce, and creating queries to generate the specific sets of donor groups you are looking for is difficult at best.

Review Source: Capterra
 

Laurie from Aims School / Education Management

February 2018

February 2018

Great once you master it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I can organize all actions and gifts while being able to pull information the way I need it presented.

Cons

I find queries can sometimes be challenging. I occasionally run one that just isn't working correctly and it can be frustrating.

Review Source: Capterra
 

Sandy from South Christian High School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Thrilled with the capabilities and utilizing the software to a greater degree monthly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many - accurate reporting information, NXT version, wealth assessment, various levels of access for users, etc

Pros

The NXT version is wonderful for day to day recording of donor activity, etc. The analytics is awesome for planning purposes and love how it alerts you to possible lapsed donors.

Cons

There is a learning curve, but it is well worth it. I find it more helpful to talk with someone that IM to resolve an issue.

Review Source: Capterra
 

Jaime from University of Manitoba

February 2018

February 2018

The ability to access information on mobile is great for keeping track of clients and meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons

It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Review Source: Capterra
 

Fallon from American Ballet Theatre

February 2018

February 2018

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

Easily able to create queries, track proposals, and moves management. Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons

Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Review Source: Capterra
 

Heather from Alive Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

This product has helped our entire office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our upper management staff were able to easily create and view reports, rather than ask someone from our team; which gave them more control.

Pros

Functionality, and ease of use. Our V.P.'s and CEO are able to login and view the actions of our fundraising team, as well as where we are with each campaign, fund and appeal.

Cons

Refresh time. There is a lag with refreshing, and we had hoped it would be real-time.
We all wish it had all the bells and whistles of Raiser's Edge, but we know that is coming in the future.

Review Source: Capterra
 


January 2018

January 2018

A huge improvement over classic Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NXT is intuitive, accessible from anywhere on nearly any device. It allows users to take the database with them on the road.

Cons

Not all features in the classic Raiser's Edge are implemented in NXT yet. New features come on line often, though, so this shouldn't be a long-term issue.

Review Source: Capterra
 

Michelle from American Academy of Pediatric Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Raiser's Edge NXT is a big improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Pros

The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons

NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

Review Source: Capterra
 

Jeremy from St. Johns Country Day School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Getting there, but not quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Not a whole lot more than RE Legacy.

Pros

The web interface is easier to use than the legacy Raiser's Edge product. There are some cool features and basic level reporting available.

Cons

It is read-only, pretty shell of the Legacy RE database, but users still have to login to the old RE database to enter data and advanced level reporting.

Review Source: Capterra
 

Meghan from Children's Home + Aid

November 2017

November 2017

A huge step forward from RE7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool!

Cons

This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though.

Review Source: Capterra
 


November 2017

November 2017

lots of functionality - so much still to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reporting functions are great.

Pros

Functionality and reporting is very comprehensive.
Lots to learn. Training is available and useful.

Cons

sometimes overwhelming, there are so many functions and you need alot of training.
Wish it were more GUI.

Review Source: Capterra
 

Linda from Environmental Learning Center

October 2017

October 2017

R/E was the former software used @ our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to navigate & info. entry. Very user friendly data base especially for constituent, gift, membership & gift batching entry. Clicking on individual tabs selections gave an at-glance history all in one spot & on one page.

Cons

Queries could be challenging trying to select all the necessary criteria fields to populate for the report info. you were seeking

Review Source: Capterra
 

Kenneth from Emory & Henry College
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We migrated to Raiser's Edge in the early 2000's.

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Functionality

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We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Pros

We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons

It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Review Source: Capterra
 

Kristina from Private Consultant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I am a long-time RE user 17+ years. The software just gets better and better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

Pros

Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons

Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Review Source: Capterra
 

Kate from Echoing Hills

June 2017

June 2017

Too much car for us.

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Functionality

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Pros

Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons

Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Review Source: Capterra
 

Kathy from Captain Planet FOundation

June 2017

June 2017

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

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Support

Learned more about database structure

Pros

The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons

Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Review Source: Capterra
 

Rebecca from McDonald Farm

June 2017

June 2017

Stores Infinite Information

Ease-of-use

Functionality

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Value for Money

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Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Review Source: Capterra
 

Catherine from Central Virginia Community College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good to work with and user friendly

Ease-of-use

Functionality

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Pros

The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons

The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Review Source: Capterra
 

Jeffrey from Hensley Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Raiser's Edge NXT is worth the upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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RE NXT is a great system for tracking donor relations for nonprofits. RE has been the standard CRM for nonprofits for a while but their improved NXT edition is worth the extra expense. Wealth screening, enhanced features like donor mapping, and customized reporting are all improved features of NXT over the base RE 7 edition. It is an essential tool in building deeper relationships with donors and thus in raising more money to support your nonprofit.

Pros

Comprehensiveness, power of analytics, mobile cvompatible

Cons

Expense

Advice to Others

It is essential for nonprofits who want to raise significant funds to resource their missions.

Review Source: Capterra
 
 
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