Salesforce.com CRM Software


7,928 reviews(4.0/5)
7,928 reviews(4.0/5)

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

7928 Reviews of Salesforce.com

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  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Salesforce review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Salesforce accompanies the activity of the salesmen and allows us to keep a traceability on the exchanges. We can better understand future interactions with customers

    Pros

    The big highlight of the tool is that it is very easily apprehendable. Users can easily use it and start working. The service is also present. the collaborative aspect was also put forward with the spirit of the wall (in the spirit of facebook) which allows the collaborator to interact.

    Cons

    I distinguish two main points of improvement. First of all the ergonomics is not at the rendezvous with outdated graphic charters, of a former time. If this is customizable, having a sexy interface can quickly be expensive. In a second time, we see a lack of interaction with different tools such as outlook for appointments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremiah from Jimtech Enterprise Solutions

    Number of employees: 2-10 employees

    September 2018

    Great sales software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great company with great tech solutions

    Pros

    Its a top-notch sales automation software that helps in driving sales for my business

    Cons

    Its subscription based which is okay in the technology sector

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Molly from Santa Maria Valley Chamber of Commerce

    Number of employees: 2-10 employees

    September 2018

    Features can be overwhelming but excellent customer service, overall great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software and impressive customer service team!

    Pros

    Customer service for salesforce may be the most impressive I've seen yet! Our team found the software pretty overwhelming initially, and the customer service really went above and beyond in making sure we fully understood all the features of the platform. We couldn't be happier with our decision to use Salesforce!

    Cons

    Probably the learning curve - there are a lot of features and it can be hard to catch on to everything. It probably took our team a good month to feel comfortable using everything - and there are still features we haven't started using yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Yong Cheng from NTT Singapore Pte Ltd

    Number of employees: 51-200 employees

    September 2018

    Salesforce Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User like it, easy to deploy, easy to navigate

    Cons

    Sometimes user are unable to login, need to log case to support

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alan from Castle Wealth Management Group

    Number of employees: 2-10 employees

    September 2018

    Move on from Salesforce if you're a small business owner with other things to do!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Started with FreshSales. Liked it. Easy to use and graphically good. Had some concerns about the long term investment in their own software and so wanted to try Salesforce. Through the trial subscription and then a paid subscription we tried to develop our pipeline to manage our leads. Took a lot of hours to even get the database going and then countless hours to manage the database. Really wish we stuck with Salesforce or Cloze was a really good alternative that's easy to use and much more cost effective for a small sales team. They lock you into a year contract even though everywere they advertise their monthly rate. Definitely look around before

    Pros

    Salesforce Marketing. Great ads. Leads you to believe they're the best in the business and you shouldn't use anything else or even look.

    Cons

    It was cumbersome to use. No real technical support to speak of. Felt like we were working on the database more than working in our database.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Sales !!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    - Great software for customer retention
    - Easy to manage tracking leads
    - Easy to navigate & customization
    - Marketing automation
    - Excellent Partner relationship management

    Cons

    - Price could be better
    - Licenses are expensive

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Don from Konica Minolta

    Number of employees: 10,000+ employees

    September 2018

    A CRM good for keeping projects on time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This CRM program has helped my team and I keep all of our projects on time and on budget because we can all access information and send notifications from it. There are plenty of CRM programs out there but Salesforce is definitely one of the best.

    Cons

    It can take some time to get used to and when training new hires with it there can be some hurdles to get over. Overall it is still a great system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ruchit from Central Square Foundation

    Number of employees: 11-50 employees

    September 2018

    Great product for managing sales leads and contacts

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    One of the best softwares out there for tracking and managing sales leads

    Cons

    Nothing as such, it would be good to have more attribution related features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from Delphia Consulting

    Number of employees: 11-50 employees

    September 2018

    Salesforce is a great CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This CRM really is a great program for keeping track of leads, projects, and tickets. There is a ton of integration options available so you can use it with your other programs as well. Of all of the CRM programs out there, this is one of the top for sure.

    Cons

    Customer service and UI design are the two things that could use the most work. Getting customer support on the phone or via email can take some time. The UI seems a little outdated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tapan from Alphonic Network Solutions

    Number of employees: 11-50 employees

    September 2018

    Salesforce CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it is a great product and it is the world's best CRM because of its capability, efficiency and easy-to-use design.

    Pros

    The thing I like most about salesforce is its compatibility. It is easy to use , in addition to that it has some very good features. It is totally based on cloud so practically you can carry your business anywhere. It starts quickly and it is also customisable. It is easily manageable and very efficient for business automation like sending emails, making calls and managing activities of the staff.

    Cons

    Although Salesforce is a great product but for small businesses it can prove a little costly and with every update the location of various tabs change and in absence of any dedicated team it is very difficult to find them. In addition to that if you want to customise you have to bear extra costs and for small businesses it is very hard to manage extra costs. The technical support of Salesforce is also very poor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manuel Alejandro from RELIANZ Mining Solutions

    Number of employees: 501-1,000 employees

    September 2018

    Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use., Pretty straightforward to navigate. Also it integrates with a lot of online applications.

    Cons

    For small business the price is a limiting factor.

    Also some times is difficult to customize.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Salesforce is OK, I guess.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Salesforce is ok, but it was not a good experience for me. There are so many options out there; they need to step it up.

    Pros

    There’s a lot of room for customization, with time this company can get you what you need. The price is right for what they offer.

    Cons

    Customer support needs to improve. They are difficult to deal with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Makaila from Apparel & Fashion

    Number of employees: 1 employee

    September 2018

    Great tool for large or small teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That everything is housed in one easily accessible place!

    Cons

    I do not have anything negative to say about this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ramy from Positech Management

    Number of employees: 2-10 employees

    September 2018

    Does what it needs to

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Feature rich and highly customizable... takes a while to navigate through it all

    Cons

    Due to it's high customization capability it takes a long time to be an expert

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    September 2018

    Salesforce Helps me Target our Marketing Inititatives

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It's been fairly good. We had to higher a system administrator for Salesforce but he is able to run the reports we need and make changes easily that are requested.

    Pros

    Our outside sales reps use Salesforce daily to make calls on customs as well as gather specific information so our marketing dept. can target the audience we want to send communications to.

    Cons

    For us importing and qualifying our tradeshow leads has been difficult to get off the ground.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jill from Glow Realty

    Number of employees: 2-10 employees

    September 2018

    Sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great sales and customer service tool, gives accurate information and is very well organized.

    Pros

    Connected multiple systems together to give accurate and up to date customer information.

    Cons

    It sometimes takes a while to update changes and screens tend to freeze.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Spencer from Aramark - Johnston Health

    Number of employees: 10,000+ employees

    September 2018

    Johnston Health

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Salesforce does such a great job creating basically a virtual office and community for our company.

    Cons

    There is too much information in Sales Force. There has to be a way to create a dashboard where we can put in one spot the essential items we use on a regular basis.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Patrick from Patrick Insurance

    Number of employees: 2-10 employees

    September 2018

    Sales force an elite shell game

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, it’s been great expectations with lots of disappointments

    Pros

    Ability to customize and potential Integration is also a big feature

    Cons

    Like dealing with a drug addict. They are always looking to shake you down for an extra buck

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    The most suitable software for my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customizable: you can customize it to the core of your heart
    Social capabilities
    Good Navigation

    Cons

    Complexity
    tech support
    complex reporting

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gosia from On Target Transactions

    Number of employees: 2-10 employees

    September 2018

    Hands down the best software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Never any problems, great support and community with lots of answers. Not for newbies

    Pros

    If you are into it, you can make it the only tool your business would need

    Cons

    I wish there was an option to email more than one email per contact at once.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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