Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6,753 Reviews of Salesforce.com

 

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Software Advice Reviews (2,001)
More Reviews (4,752)

Showing 1-20 of 2,001

Bob from Albuquerque Windustrial
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Overwhelming when you first get started...but hang in, it's slowly coming together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An amazing CRM for the price and much more compared to another product I was getting ready to use for the same price.

Cons

Like being dropped in the middle of DT Chicago without a map, bus info, restroom etc. But it's ok, i"ll get there..

Review Source
 
 

Scott from Those Guys
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good concept. Time consuming.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a helpful tool, but I think it takes too much time to maintain on a regular basis. You almost need a dedicated person to run salesforce.

Pros

Had a lot of good features to track clients and there personal interests. Has good linking and benefits multiple persons per company.

Cons

Expensive. Difficult to figure out on your own, too much info. Takes a lot of time to maintain daily.

Review Source
 
 

Bhushan from Enzigma
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

An awesome platform for web development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Rich Framework
Ease of use
Complete CRM
Licensing
Email functionality
Trailhead, a training tutor
Documentation

Cons

Governor limits :
Enforcement of test methods,
Limited SOQL per transaction,
No Responsive UI in classic salesforce,

Review Source
 
 

Nicholas from The Insurance Crew
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very powerful software application. Great for tasks. Has many functions and integrates with other programs well.

Cons

VERY EXPENSIVE and not easy to use. Too many features cause too much chaos. Hard to just see basic tasks.

Review Source
 
 

Vinay from Kony Labs
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great Tool on Cloud with super documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are using Sales, Service Cloud, Customer and Partner community. We are extremely satisfied with the Tool. Best Cloud bases ERP available on market. Salesforce is easy to deploy and very powerful and can be customized at great extended to map your company business processes.

Pros

1. Fully configurable
2. Quick and Easy Deployment
3. Vast Range of Products
4. Industry Leader
5. Service Availability
6. Reliable

Cons

1. Poor Customer Support
2. Turn around time for new functionality is very slow
3. Huge backlog of Ideas

Review Source
 
 

Dillon from Riskalyze
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

CRM for the Modern Era

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce is used by our entire company to organize our interactions with customers and potential customers. It provides a central database with which we can house all the necessary information on our customers and prospects. We use it to house Billing information, Keep track of sales activity and opportunities, round-robin leads to our sales reps and track who is a customer.

Pros

Salesforce is a very powerful CRM that can be customized to the needs of the customer. If you are willing to commit the time to it, you can create whatever you need in terms of structure and fields. Salesforce allows you to create detailed processes/workflows. Integrating with a large number of other products in the SAAS industry. Salesforce has a very powerful reporting ability. You can build out dashboards and other views that allow you to keep track of import stats, keeping your team on track with its goals.

Cons

Salesforce is not the most user-friendly CRM and doesn't focus as much on User Interface. When importing large amounts of data to Salesforce it's easy to make errors and dealing with duplicates can be very time consuming and difficult

Review Source
 
 

John from Financial Services
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Best CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is the standard for CRM. It has features and functionality you need for a CRM system. Has everything for creating leads, contacts, accounts and opportunities. Also reports and features.

Cons

It's more expensive than other CRM products in the market but I think Salesforce is a better product.

Review Source
 
 

Darylen from HomeAway Inc
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Very Handy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce to outlook can be a bit of pain, for some reason the connection outlook isn't always able to connect to sales force so you end up having to add a long alpha numeric URL added to your emails in order for the email to be recognized in salesforce.

Pros

The flexibility is great, this application allows you to simplify work processes while still retaining visibility for all the details needed for day to day task

Cons

Not a lot of cons, maybe more Instant Messaging functionality, would like to there to be a Pop up window for instant messaging

Review Source
 
 

Fabian from Flawless Prints
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

In-depth and comprhensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything you need, but a bit on the tricky side to use and show employees how to use. The learning curve is much bigger than other CRM's I've used for my business. However you can get the most statics and analysis with salesforce.

Cons

I found it more intricate to use and a lot harder to implement company wide. After trying with 3 employees and seeing them struggle I gave up and went elsewhere.

Review Source
 
 

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Your window for customer satisfaction

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce.com offers CRM on-the-cloud to manage your customers without investing to hardware and setting up physical infrastructure. Just login and ensure your customer satisfaction.

Cons

The system offers convenient process, it is advisable to follow the offered process instead of adapting your existing company process.

Review Source
 
 

genera from 7west management
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

salesforce is awesome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use and the vast number of third party integrations available. The system is consistent and intuitive, making for quick user adoption. The number of add-ons available for Salesforce is nearly endless - meaning you can tweak the system to fit almost any need.

Cons

Reporting is robust but not the reports are not particularly easy or straightforward to generate. You need a Salesforce admin or somebody very well-versed in Salesforce to be able to take advantage of the advanced reporting capabilities.

Review Source
 
 

Emanuela from Wolter Kluwer TAA - CCH Tagetik
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Comprehensive CRM for sales and marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

We migrated from MS Dynamics to SFDC last year and our sales and marketing processes are now improved and simplified. We integrated SFDC with Marketo and we solved some important issues we had with MS Dynamics. The integration is native and easy to manage. SFDC is a very comprehensive tool but at the same time intuitive.

Cons

The customization of SFDC requires a dedicated admin person in the company as well as an external consultant firm. License fees are very high.

Review Source
 
 

sparsh from Aetna Systems
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Money worth product, good product to collect my info at one place and share, lots of custom features and helps keeping track of my work..

Cons

salesforce.com is a good product but service is a bit poor, mobile app looks different , bit costly and I am not able to delete old info!!

Review Source
 
 

Edwin from Verticurl
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It could help if they can make it easier for users to edit and save some details on each contact page.

Pros

Easy to use and it helps me search for existing contacts that I can follow up for additional leads for my company.

Cons

The layout of each parameters for each contact is a bit hard to get by. There's a lot of work when you are editing some details.

Review Source
 
 

Colleen from SIE Consulting Group
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good product. Difficult to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Lots of possible ways to include and use data. Initially they have a point person who is willing to walk you through the software. Online tutorials available.

Cons

Too many functions without intensive training. Not always evident how to use or acquire data. Pushy salespeople.

Review Source
 
 

Qasim from Web Visions Inc
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Salesforce used for Prospecting and Lead Generation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to learn and polished UI. Data Entry is easy. Easy to add custom fields and entries in dropdown

Cons

Reporting is non intuitive at times. UI looks dated compared to data entry screens. Creating new reports is not as easy.

Review Source
 
 

Fraser from Ideagen PLC
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Salesforce Cloud is the #1 CRM software solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- it allows the entire organisation to track customer interactions through every aspect of the sales process
- stores customer information in an easy to access system and can be exported into reports for quick analysis
- web UI means it can scale to the entire org, and increases productivity
- out of the box functionality

Cons

- due to its configuration, some business functions can be very complex (we have two dedicated salesforce experts on staff)
- price is a little intimidating

Review Source
 
 

rafael from Montarelo Consulting
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

very powerful yet complex CRM product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

if you wish to choose your CRM features without developing it inhouse that is the perfect product for you, as it allows you to customize it completely, from menus, to workflows and reports

Cons

Complexity, unless you put a consultant in charge to prepare the whole environment to meet your requirements, what I personally recommend as a must, prior to start using the product, even later for future enhancements

Review Source
 
 

Kevin from UCLA
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

salesforce is a must have enterprise tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

for being such a large company, salesforce still manages to make their customer experience personal and customizable

Cons

sometimes it is difficult to request changes in a timely manner and repeated follow-up is needed to get things done

Review Source
 
 

Charlie from Judge Group
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Somewhat clunky, but not a bad CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to track deals through the sales process. Easy to add client contact information. Application is user friendly.

Cons

Somewhat clunky interface. Customer service could be better. Adding clients has proven to be somewhat challenging

Review Source
 
 
 
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Showing 1-20 of 4,752

Meredith from Liazon

June 2018

June 2018

Very robust CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce by far has the greatest number of features and integration possibilities of any CRM I have used.

Cons

Due to the high number of features and integration possibilities, Saleforce can have a high learning curve and requires ongoing training to take advantage of all its capabilities.

Review Source: Capterra
 

Dennis from Conduent

June 2018

June 2018

I use the salesforce email tool for work to interact with customers on a daily basis.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the best email program I have used in any of my job positions. It is fast and easy to use

Pros

I like the ease of the software especially when it comes to editing responses to customers emails. The split screen is also useful so that I down have to move keep on switching screens.

Cons

It would be nice to create standard scripts and save them on the program. There are times when I have scripts I use on a lot on a given day and it would be nice not to have to create then anytime I use the program.

Review Source: Capterra
 


June 2018

June 2018

One of the earliest and industry standard CRM platforms out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce has dominated CRM early on, so their platform definitely sets an industry standard. Any feature you see on other CRM services perhaps has been invented by Salesforce and is likely to be on their own platform. With this in mind, I know without a doubt that Salesforce has and will have every feature I need.

Cons

Being a dominated industry leader, Salesforce has become too corporate. The app looks outdated, settings are hard to navigate, and if you have any trouble you become directed to a poorly trained support team.

Review Source: Capterra
 

Anil from India Yamaha Motor Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

An effective but a little complex automation tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Assists in performing a lot of tasks ranging from client relationship management, managing partners, task management and also in the closure of transactions and pricing at one platform. You can customize your dashboard and view the whole statistics of a firm at one go. Allows easy navigation. You can access the platform from any device. Provides high security.

Cons

The graphical user interface is complex, not user-friendly and takes time to get used to the various features and tools. The software does not offer administrator level. It is complicated to generate reports

Review Source: GetApp
 


June 2018

June 2018

Defacto cloud CRM go-to software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mention Salesforce and those who have used enterprise software over the past years would know what it is. The business model is based on a pay-as-you-use monthly subscription model which guarantees continuous revenue for Salesforce, which is ideal as continuous income is guaranteed. As for the product itself, Salesforce has become the "king" in CRM and lead generation, so much so that companies like SAP have had to revamp their own product and/or make acquisitions (Calledus, anyone?) to compete against this market leader.
What I like about Salesforce is its user interface - currently second-to-none in my opinion, very easy to use and very intuitive.

Cons

There are many up and coming competitions in this space, each trying to nibble into the billion-dollar industry that Salesforce has garnered. Zoho, Apptivo and even SAP's recently announced cloud only C/4HANA aims to dethrone Salesforce from its current position as the CRM market leader. One gripe I have is the pricing of Salesforce - it is priced at a premium compared to Zoho and Apptivo, and it remains to be seen if SAP's C/4HANA can really compete.

Review Source: Capterra
 

Julien from TomTom Telematics
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Adaptable / professional / flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is a very professional software. With all the panel of functionalities it enables businesses to transform it into the tool they exactly need.

Cons

It is complicated to use. It needs some training and some further training in order to be updated about all the functionalities and news.

Review Source: Capterra
 

Karinna from William C Abney Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Easy to manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that salesforce is very easy to mange and work with. I also like how easy it was to get started. No installing software for hours.

Cons

Had some troubles with costumer service taking a long time to get back to me. Customization costs were also expensive.

Review Source: Capterra
 

Erland from Thrivent Financial

June 2018

June 2018

Powerful tool that allows you to be productive wherever you are.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vast wealth of capabilities. I feel like I've barely scratched the surface of what the system can do.

Cons

The mobile app has some bugs to be worked out. It's too much of a hassle to add a new prospect via my phone.

Review Source: Capterra
 


June 2018

June 2018

Great tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

tracking shipments/profit margins and notation of conversations

Pros

Great at tracking notes and pulling up clients through multiple avenues (ie name, telephone, email, company name)

Cons

Can not delete off a contact. Can only deactivate it. Alot of times too the system is not tracking accurately. Probably down at least twice a month.

Review Source: Capterra
 

Riley from Practice Affiliate

June 2018

June 2018

Salesforce is ridiculously powerful but has a strong learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Personally, I mainly use it to log the tasks I do daily. As a company we of course use it to log prospects and their data, so I also use it as a reference for client contact data, which is highly relevant to me when performing Local SEO activities.

Pros

The ability to log tasks and then make reports that pull in that data. It's an invaluable way of proving/verifying productivity.

Cons

I'm reasonably proficient with a number of capabilities the program has, but my supervisor and coworkers are not, so it's difficult to convince them to use it.

Review Source: Capterra
 

Kira from Specialty Communications

June 2018

June 2018

Simple to use system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that all of the offers we have to give customers and that they are organized in a way that is easy to navigate

Cons

The software tends to glitch. It either doesn't load at all or doesn't load properly and sometimes you have to close it out and try to reopen. Or use a different system all together

Review Source: Capterra
 


June 2018

June 2018

While researching for a new CRM tool I tried Salesforce, but was overall unsatisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After trying it out and not seeing a value for the overall cost, I did further research and found a better CRM for a much better price.

Pros

It does offer a lot of features and functionality. Based on our CRM needs, it did meet most of them, BUT was not worth the cost.

Cons

There was a bit of a learning curve (it takes some time to get used to using and navigating through the setup and options). The the main issue was that is over priced; it definitely does not cater to small businesses.

Review Source: Capterra
 


June 2018

June 2018

One of the best customer relation management softwares

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

They allow you to track customer accounts, marketing mails and track sales.Also you can integrate your outlook calender, mails and tasks into their application.

Cons

It is very complex and expensive to customize for small businesses who don't have a sales team and depend only on Salesforce.

Review Source: Capterra
 

Christopher from Sprout Financial

June 2018

June 2018

Sped up my work day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a very comfortable, facebook-like design that's easy to pick up. It treats my clients and opportunities in a sensible way that makes it easy to organize my to do list

Cons

I haven't really found any negatives yet, although I've only really started working with it - it's better than the last CRM I was using

Review Source: Capterra
 

Toan from Monsido

June 2018

June 2018

Great software to use for sales!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily allows me to keep track of current accounts and potential clients. Gives me all the tools I need to stay organized and stay on top of my customer lists, also easy to use as well.

Cons

I recently switched to the lightning mode from the classic. I am not a big fan of the lightning mode, I can see where some parts are easier, but I still prefer the classic version.

Review Source: Capterra
 

Yolanda from Monsido

June 2018

June 2018

Salesforce is a by far the best software I have used in the office. I can do so much in Salesforce!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can create any kind of report. I can use emaps, I can create dashboards, I can even mass email from Salesforce. I can find information in Salesforce to make every part of my job easier and to keep everything on track. I can document my conversations with my customers and create quotes. I love that I am able to set up tasks and reminders of things I need to do in Salesforce. This is by far one of my most favorite products to use in the workplace. I can't find anything it doesn't do!

Cons

I cant think of any cons for Salesforce. It's so easy to use and it assists me with staying organized and on top of everything I need to do.

Review Source: Capterra
 

Declan from Simply Responsive

June 2018

June 2018

Everyone says use Salesforce, and you go in to set it up, and things get complicated., and pricey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a leader in the market for a reason; the ability to set up workflows, to respond to sales requests and get an understanding of the customer experience from first contact to purchase is awesome, IF you know how to set it up. I do, and have the people who know both tech and marketing, so in this case it is a powerful tool.

Cons

For those that don't really know marketing or tech, it becomes that tool you brag about but really don't use to its fullest capability. Basically it becomes a glorified autoresponder, tagging a few things and no one gets fired for choosing Salesforce. Still I've worked with so many companies who use it and because they basically are intimidated by what it takes to execute, they choose the path of least resistance, and least effectiveness. The promise of the tool is in the execution, and this is where most get lost.

Review Source: Capterra
 

Danny from Westlake Flooring
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great to keep track of leads and work load

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The way our company has it set up makes my sales production go smoothly from a hot lead to trying to contract/close on a deal. Every time someone uploads/downloads a doc I get an email

Cons

I work in a fast past industry and uploading and renaming each document takes most of my time therefore I do it after work or go an early every morning to get it done.
And the reminders/follow up feature, Not user friendly

Review Source: Capterra
 

Owen from AICTP

June 2018

June 2018

A useful tool for any business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce provides a capable platform for tracking clients and information all within a single database.

Cons

Although a useful software, there seems to be limited capabilities within Salesforce when compared to competing software.

Review Source: Capterra
 


June 2018

June 2018

An interesting CRM with a huge set of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Organizing clients and communication with them.

Pros

I like all of the integrations that link with Salesforce such as Slack, Trello, and much more. It's pretty easy to set these up.

Cons

All of the internal features. It has a steep learning curve when compared to the Hubspot CRM or another competitor.

Review Source: Capterra
 
 
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