The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Sales executive dashboard
Sales executive dashboard

Sales executive dashboard

Track opportunities

Track opportunities

Mobile view

Mobile view

Mobile search

Mobile search

Mobile customer information

Mobile customer information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



8,639 Reviews of Salesforce.com

Overall rating

4.5 / 5 stars

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Suvro from HALDIA INTERNATIONAL CONTAINER TERMINAL PRIVATE LIMITED

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best for setting up email campaigns

Pros

With my type of company where we send out dozen of emails a day, this tool help our life make easy

Cons

Segment the user group process can be a little easier to track

Review Source: Capterra

Peter from Architecture

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

A single overview of our business

Pros

The ability to combine contacts, support requests, combine communications makes this a great product. Trailhead is a great jumpstart to learning the software.

Cons

The only con is that it is expensive, but considering its value this is manageable.

Review Source: Capterra

Shirish from Power Factors LLC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Salesforce - Best CRM

Pros

- So much out of the box functionalities to manage everything within one single world
- Lots of customizable options available, i.e. one can customize the Salesforce environment per their own use case/business model
- Really good customer support
- Integrations available with almost any 3rd party platforms

Cons

- Sometimes features take a long time to get released, but I understand given the volume of requests Salesforce gets its totally understandable.

Review Source: Capterra

Alexus from Elevation Church

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Salesforce Review

Pros

Keeping up with the people who are serving, having the ability to pull reports.

Cons

Some times the way we pull reports can be very confusing.

Review Source: Capterra

Elsie from LG Philippines Electronics

Type of Nonprofit:  Software / IT

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Dominant in CRM

Pros

This is the true mark of CRM sending emailed. This application helps us in managing or organizing all our data.

Cons

You need to learn side by side in all aspects for this software it's bkot hard to learn but to learn fast you need to undergo trainings

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Complete sales and marketing solution

Pros

Salesforce provides a complete end-to-end sales and marketing solution. Their new pricing package add to the completeness of the overall solution.

Cons

Salesforce started as a product with a lot of small business options but they seem to be focussing only on enterprise customers (with deep pockets) these days. The products have become very expensive.

Review Source: Capterra

Irena from taxback.com

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

November 2018

Outstanding

Pros

I love that you can use Salesforce both as CRM on it's own or as a welcome addition to your already established CRM .You can manage your leads ,sales and optimize your prospects ,increasing your efficiency.

Cons

The sheer scope of the program means that there is a lot to learn .You really have to apply yourself to it .

Review Source: Capterra

Jay from University of Southern California

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Saleforce rocks as social media monitoring platform

Pros

It is really useful to use Salesforce social media monitoring platform so I can know what are the hottest topics in my field. Also, the real time analytics equip me the capability to tailor appropriate content strategies.

Cons

Overall this is a good use of the money, the interface could be more intuitive and the API access with Twitter could be improved

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Awesome Application.

I’m an admin and developer, and I just love it.

Pros

The best functionality for CRM software.
Easy to use, to learn.
Great to develop.

Cons

It can be a bit expensive, but considering all the value you get for your money, it’s not really a con.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Salesforce for Commercial Banking

Pros

The user-friendly nature of the software was always extremely beneficial for me and my team. I was also easily able to create queries and reports to share with the team.

Cons

There was very little that I did not like about the software.

Review Source: Capterra

Ravikumar from Gauri Ltd

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Salesforce creates best value for business

We have good progress in the customer satisfaction without any issues we have lot of requirement from the business and we are exposing more on front marketing as well.

Pros

Salesforce is easy to customizing application and marketing for use in simple way to configure the application in any platform.

Cons

They are giving more functionality and easy way to configure and lot of features so far there are lot of things to learn in simple manner.

Review Source: Capterra

Kathryn from LG Electronics Philippines

Type of Nonprofit:  Software / IT

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy to manage

Pros

Salesforce application is used for sending emails and also to monitor status of this sendout also you can choose 1 mail to sync this account.

Cons

This application Salesforce is required time to learn to master and to know side by side on this software.

Review Source

Satish from Marketing Software Deals

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Beastmode Software For Sales Reps

Salesforce is great!

Pros

I like that Salesforce has pretty much every tool that a salesperson could ask for, in order to keep track and manage their sales follow up game.

Cons

I do not like that Salesforce is a little complicated to set up initially.

Review Source: Capterra

Lairs from Church Community Builder

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

It's a beast

Pros

It can do a lot, it can track a lot, there's a ton of functionality especially if you have a salesforce developer.

Cons

It's impossible to use, difficult to learn, difficult to train, very specialized and expensive.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Expensive solution for what it does, but it's the main enterprise-level solution out there

A decent enough experience considering that we have hundreds of users accessing the same system/database. It is scalable across large companies, but I would consider alternative solutions if you're a smaller organization that is looking for a reliable system.

Pros

It is your one-stop shop for all CRM needs. They basically wrote the book on customer relationship management. It's reporting functionality is the strength of the tool, and integrates with virtually any other mainstream software solution you can think of.

Cons

It doesn't have the most intuitive system. I've been using alternative systems over the years that are easier to use than Salesforce. But once you get used to using the system, it works like a gem.

Review Source: Capterra

Kaylin from Illuminate Education

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

November 2018

Almost every team uses it

Pros

It is very customizable for sales, support, implementations teams etc

Cons

It can be hard to find what you need depending on your setup

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Useful but not great

Pros

Helpful for generating leads for our marketing team

Cons

Somewhat hard to navigate for some of our team.

Review Source: Capterra

Aaron from IT service

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Product

Makes it easier for sales staff to track anything sales related

Pros

Easy to use and great for any sales offices. Tracks contacts very easily

Cons

Add in for outlook sometimes seems to not load correctly

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great at when set up correctly

Pros

Salesforce is extremely flexible and integrates with a lot of data tools. It's really great to manage day-to-day tasks.

Cons

I didn't like how hard it was to manage and correctly set up. Also, training employees was quite hard.

Review Source: Capterra

Rakesh from Realm Infra

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Awesome product

Pros

I am using this product from the last few months. This product is worth to purchase, it includes your sales, revenues. followups. big thumbsup

Cons

must include push notifications during followups . with proper streamline.

Review Source: Capterra

Displaying 1 - 20 of 8,639 reviews