DonorPro has a great capacity for maintaining and reporting detailed information! DonorPro allows detailed input of patient information, relationships, services provided, as well as donor and donation data. And then, DonorPro makes retrieval of that information quick and easy. DonorPro's software is designed with the final output in mind. It "asks the questions" that a user needs in order to maintain a detailed and functional database. The user can maintain detailed information on each constituent and can also view the big picture through reports and queries. Also, the training and support are outstanding! There are so many ways to use DonorPro to its max that it is a waste to try to figure out everything on your own. The ease of use is dependent upon the user's investment in the opportunities and resources that are offered. Deep, thorough training is offered regularly; and, when I hit a bump in the road, the support staff is always prompt, courteous, knowledgeable, and helpful. Every single time I have needed support, the team has responded quickly and accurately. There's not much about DonorPro that I don't like; most problems are caused by "user error."

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it. Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use. And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time.

Helps us do all of our engagement in one platform whereas we had multiple softwares before. Like the 'all in one' aspect of it. Good support team.

Many issues and lack of simple necessary functions. Email formatting issues, preview issues, viewer interface sorting issues, cumbersome editing, social media publishing is cumbersome. Overall, found many aggravating issues.

We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports

Isn't easily compatible with our offline database Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Salsa has a great training program and their customer service department is very friendly and is able to help me out when I need assistance. Salsa Engage allows a small nonprofit to afford customized event forms.

Allows us to customize online forms for fundraising events at an affordable price. Easy to use and pull reports.

I do not like the fact that the donation information flows into the system without any way to approve it.

Salsa has provided great customer service -- whenever we have an issue, their tech support team gets on it ASAP and usually has everything resolved pretty quickly.

The system can be a little difficult to use in certain ways -- for instance, building donation pages can be buggy at times, as selecting social media functions causes the page you're working on to close, or when you're randomly forced to sign out and sign back in again because certain functions are no longer working in a single session (i.e. if you want to create two or more donation pages in a row, you need to log out and log back in before you build each new page or you won't be able to select the right template for the pages). These aren't MAJOR issues, but they are annoying when you're trying to bang out a lot of work. Another thing is that the STOREFRONT feature is sorely underdeveloped and could use a lot of work and additional functionality, such as the ability to calculate sales tax, built-in social media functionality, more dynamic product options (like the ability to charge different prices for different versions of the same store item, or the ability to select multiple product types on a single storefront item). You would need to get outside developers to build these features for you, if you really need them.

You need to dedicate a person in your org to run this. Customer service will help you, but it's up to you to make it happen.

It has some good features like custom donation pages that you can design as you want.

The CRM is uninspired, difficult to learn and use, run of the mill.

DonorPro is so easy to navigate! Any one of our staff can learn how to use it within minutes. It's a great tool for many nonprofits to use as a donor database.

Ease of use

Email blasts

Versatility: The product is cloud based so I have access anywhere that has an internet connection whether or not I have my own personal computer, tablet or iPhone available to me. Just pop on someone's laptop & login to the GO version losing very little functionality from the desktop / laptop version. So far I love the Vendor because of the excellent customer service that they are providing me. Experience: So far I have no complaints about either the software or the vendor. Interested: Get a demo, or better yet get access to login and use a demo database. Try using their customer service department to answer questions during the demo phase. Ease of Use: You have to get used to how the system was built, and how to move around all the functional available. There is so much that can be customized to your own needs. Issues - All my issues have been my lack of understanding - once I know how to use it, it has worked flawlessly. Customer Support - Award winning!! I have gotten quick response to questions posed, and I find that they even offer to assist further after the problem has been resolved.

We do not hesitate to recommend this software to anyone! After comparing it to some of the other software programs available we have learned two very important things. 1) It incorporates so many things that you would otherwise have to purchase multiple software programs to accomplish what Donor Pro does with just one. The result of this is a very significant savings which means everything to a non-profit. 2) No company has yet compared to their customer service team. They are always ready to hear customer feedback on what they can do to improve their software to better accomodate their customers, and they not only listen, but they actually follow through and incorporate those suggestions.

We cannot say enough positive things about Donor Pro. We are able to operate almost our entire office off of this software, and use it to accomadate the employees that work from home. It can easily be adapted to fit so many of our non-profits needs. We would be lost without it. The best thing about the company, by far, is their customer service. They always exceed our expectations. Our Director of Development has used several donor management software programs in her previous positions, and stated on many occasions none of them compared to all the features that donor pro offers. She is constantly amazed when she learns about a new feature and the ease of use. One of the things that highly impresses me is how easily you can make a request for an enhancement, and then how quickly you see it incorporated into a future upgrade.

We have been customers for almost 4 years now and still have no negative feedback to offer.

Negative - we switched to Kindful and are thrilled

I can't possible write 40 characters about what I like about this software.

It's hard to rate Salsa Engage without rating Salsa CRM as we used them in tandem. Having these two "sides of the house" made me insane.

The ability to create form letters and send them via email was much needed for our organization. Customer service is very helpful.

Salsa seems a little slow in adopting the latest features and some of the design elements could be more customizable.

Accurate data and ease of creating reports.

First let me say Customer Support is excellent. The team is always responsive in helping to solve problems. The software is easy to use and creating reports is very intuitive. We can easily produce mailing lists which was one of the main objectives in moving to Salsa.

Creating email newsletters in Engage is not the easiest. We find we cannot format the material as easy as some other email vendors. One cannot easily size a photo to match the side text. It seems as if the text and column spaces are fixed in size. If you are willing to accept less visually attractive end produce the system is fine. We are considering moving to another email vendor for sending Newsletters.

Had the potential to give us a lot of donor management power. Had a lot of advanced features.

It was so complicated to set up and understand, that despite it's potential, it was unusable for our team.

I highly recommend you check out Donor Pro if you are looking for a database system. We've been so pleased we are having them design our new website.

After seeing a demo of Donor Pro I felt no need to look further. I love the robust nature of the system and how easy it is to use. The customer service is exemplary. Switching to Donor Pro has helped me be more efficient in my use of time, keep all my records in one place, manage my lists more effectively, plan for stewarding my donors and even handle events. It is a super system.

I don't really see any downsides to the product that I can testify too. I still have some trouble with running queries but that is more me than Donor Pro. If you ask the right question you will get the answer you're looking for. Customer service has always helped me out when I've gotten stuck.

Staff is quick to respond and thoroughly explain any issues, whether they are technical or user errors. We like having everything in one place, from event coordination, to email blasts, donations, etc.

It's a little more technical to use than other products.

It is easy to access and has so many different ways of plugging in our network to advocacy or fundraising.

Nothing that I can think of. I really enjoy using the program and feel that I would recommend it to others. I have recommended to others!

It integrates our email, online donation, and advocacy needs in the same product.

Some of the email formatting is difficult. And my biggest pet peeve right now is that Salsa opens a new tab in my browser every time I want to sign in to Cosm. If you could just let it open in the same tab, that would be SO appreciated. Literally the only reason I am answering this survey.

Gets the job done! We send out monthly e-mails and it works, everytime.

Missing the old founders. Wishing the product had more integration with email templates and an updated user interface.