Silent Auction Pro
About Silent Auction Pro
Awards and Recognition
Silent Auction Pro Pricing
A free demo is available on request. BidSheet PLUS: $449 annual subscription + 2% BidSheet PRO: $649 annual subscription + 2% Mobile PLUS: $749 annual subscription + 2% Mobile PRO: $899 annual subscription + 2%
Starting price:
$449.00 per year
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Silent Auction Pro
1 - 5 of 393 Reviews
Mary
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed January 2022
A happy client!
John F
Verified reviewer
Civic & Social Organization, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent Event Planning Software!
We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals!
PROSI cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that we liked: Event Coach. From the beginning, we were assigned an event coach ([SENSITIVE CONTENT HIDDEN]), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly, and was available even on weekends. Training Videos. Silent Auction Pro has a large number of training videos on YouTube that were very helpful. Admittedly, they seemed difficult to understand when I viewed them before we actually signed up, but once I was on Silent Auction Pro and able to play around, they made much more sense, and proved very helpful. Pricing Structure. At first, it seemed expensive to pay $800 and still give up 2% of our proceeds to Silent Auction Pro. However, the 2% is only out of auction proceeds, and not things like tickets or sponsorships. That kept the 2% cost down to under $300, for a total cost of $1,100. Comparing that to the many, many hours of time saved, the ability to start the auction before the event, ability to easily sell tickets, and all the communications tools made it worth the money many times over! Usability. While I would not call Silent Auction Pro the most user-friendly website in existence, it is user-friendly, and with a minimal amount of practice it becomes very easy to get around. The reports are also very useful and easy to generate.
CONSThere were a few very minor bugs, but that was it. I didn't care at all for WorldPay, which is one of the two credit card processors that Silent Auction Pro works with. They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault ...
Reason for choosing Silent Auction Pro
Early in the process, a friend said they loved Silent Auction Pro for their event, so I limited the evaluation to just this product.
Laura
Arts and Crafts, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Awesome Customer Service
This was our fourth year using Silent Auction Pro. Like so many nonprofits in 2020, we were faced with really two questions: how can we successfully fundraise using mostly social media and how can we put together an event that seemed so foreign at the time, so quickly. While the changes made to the software were helpful and kept us competitive with other organizations, it was Silent Auction's customer service that was the secret sauce. From explaining all the new features to problem-solving, to follow-up reminders, we were able to host a successful fundraising event this year.
CONSSome things are a little bit clumsy and not as user-friendly as I would like them to be. It would be helpful to be able to change the program colors to be a bit more like our brand. Reports could be more specific or to be able to customize them more.
Reason for choosing Silent Auction Pro
We choose Silent auction Pro because we as administrators and most of the constituent base was already familiar with the product. And we could be a quick snapshot of how we were doing based on last year's data.
Vendor Response
Hi Laura - thank you for posting your review! As you know we are always working to improve Silent Auction Pro.
Replied June 2021
Linda
Higher Education, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2021
Review
Not a million screens amongst which to navigate.
CONSThere is a lot of repeat info on each screen. Would be great if information could be streamlined a bit.
Vendor Response
Hi Linda - Thank you for your review. If you have / had specifics about the repeated information we would be very interested. We are always making improvements to our system. Please feel free to email us at support@silentauctionpro.com
Replied June 2021
Rachel
Education Management, 11-50 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Silent Auction Pro Helped Save Our School!
When the pandemic affected our yearly auction, we knew there had to be a solution that could fill the void. Our school relies on the income from that event to keep our school up and running. We loved that Silent Auction Pro was able to help us continue this tradition, while also helping us raise the money that we need. Since our initial event, we have had two more auctions. Each time, the software improves and becomes more user and customer friendly.
PROSHands down, the best thing about using Silent Auction Pro is the customer support. At every small bump in the road, someone was there to help us figure it out.
CONSWhile it's understandable that the software is constantly evolving and improving, I found that the menus were confusing the navigate.
Reason for choosing Silent Auction Pro
We chose Silent Auction Pro over these alternative products because it gave us the biggest return from sales.