--- title: "Silent Auction Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Silent Auction Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Silent Auction Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/silent-auction-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auction Software](https://www.softwareadvice.com/auction/) / [Silent Auction Pro](https://www.softwareadvice.com/nonprofit/silent-auction-pro-profile/) / Silent Auction Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/silent-auction-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/silent-auction-pro-profile/alternatives/) # Silent Auction Pro User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 402 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 334 reviews (83%) - 4 stars: 66 reviews (16%) - 3 stars: 1 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Donations to our organization go through SAP and we use them for our annual silent auction. - We were so grateful to have the ability to call someone during our event for troubleshooting. - We have had 4 years of great experience with the auction- often doing 2-3 auctions per year. ### Most mentioned cons - Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. - At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. - When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. ## Silent Auction Pro customer reviews Showing reviews 1-25 of 402 (page 1). ### Wonderful Product! - Overall rating: 5/5 - Reviewer: Ciera M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered We have increased our profit every year using Silent Auction Pro. The Auction setup is wonderful. I cannot imagine using any other product! 10 out of 10! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the changes that were made this year. The site looks great on mobile use. It was SO easy to get help when needed and Becca made a sheet for me that I needed that saved me SO much time!!! #### Cons I wasn't a big fan of the seating chart feature. I think it could be helpful for some people but there were just too many variables for us to use it. This wasn't a big deal to us at all. --- ### Outstanding Support! - Overall rating: 5/5 - Reviewer: Stacey D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered This is our second year using Silent Auction Pro for our fundraiser. The customer support is outstanding. We were so grateful to have the ability to call someone during our event for troubleshooting. Last year, there was a learning curve in mastering the program but there were plenty of how-tos and videos to consume. With the first year under our belt, we found it much easier to use and navigate the program for this year's event. We will absolutely use Silent Auction Program for our next event. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is just excellent. Emails are answered promptly, and event support was super helpful. #### Cons It wasn't as intuitive as we had hoped. However, after we used the program once, it was super easy to implement for the next fundraiser. #### Reasons for choosing Silent Auction Pro more cost effective compared to the others #### Reasons for switching to Silent Auction Pro We wanted a program that included ticketing and seating arrangment. #### Vendor response Thank you Stacey! We are so glad to have helped you with your second event - and look forward to many more! Finding all our embedded Help options hopefully made your event easier...and I know you know how to find us via phone or email! I'm sorry that you didn't find our platform to be quite as intuitive at the outset. Please do contact me with suggestions; we are always looking for ways to improve! We are so proud to be part of your success and look forward to helping you next time. Thank you! Replied October 2024 --- ### Allowed us to take our Silent Auction to the next level. - Overall rating: 5/5 - Reviewer: Craig W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We are a small volunteer group and this system fit right in to our needs. We were doing everything by hand, using Excel spreadsheets to do everything. This software has been an absolute lifesaver for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system allows you to organize and keep track of donated items. The speed which we are able to check in and checkout customers is unbelievable! #### Cons This system fulfills all of our needs at the present time. --- ### Silent Auction Pro is Very-User Friendly - Overall rating: 5/5 - Reviewer: Vickie S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I love using this software as they made it so easy for me using it for my first time. It is very user-friendly and the tech support team is amazing and was always available to help! They basically held my hand through it all! That is what I appreciated the most. You guys rock! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my second time using the software for new online auction event, I love that software recognizes previous donors and if you want to add a donation you can select donation from previous year and update details like value, expiration dates, etc. without having to duplicate the work, and you don't have to upload photos - just use the same ones you had before. That was a huge time saver for me. #### Cons One sections you go in to Manage Online Bidding, you can see all of your auction items (and the ones that are bundled) with their assigned #, you click on the auction item number and can see all the photos of bundled items and total value and starting bid. There were times I wanted to know what is value of each or even the description of each bundled item while in that section but there was no option to click on while in there. The nice thing is for what I wanted to know was in a different section so I had to exit that section and go to another area to get the info I wanted then go back to Manage Online Bidding. #### Reasons for choosing Silent Auction Pro We had to pivot with our events during COVID-19 and had to go with an online option due to in-person restrictions at the time. We chose Silent Auction Pro because the pricing was reasonable and it was our first year. Going with Silent Auction Pro was the best decision we made, which allowed us to open up our auction to all donors. --- ### Overall Excellent Experience with Software and Support - Overall rating: 5/5 - Reviewer: Kaylee F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We were overall very pleased. It provided a greater reach than we would have ever been able to achieve with an in-person silent auction. We loved the versatility, the ease of use (after learning), and the support. We'd absolutely recommend this to another organization and will be using it again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use: The software is very easy to use after spending a little bit of time familiarizing yourself with it. They have numerous help pages and even some youtube videos that help you learn the software. Additionally the technical support was out of this world (see Tech Support is Outstanding). We also loved that numerous people can enter donation items so that the cumbersome task of entering items is not tasked to one person. Reasonably priced: It is reasonably priced, relative to other similar softwares, and the support alone was worth the money. Originally, we thought the fees were slightly high, but after investigating other software pricing, and after our experience with this software and their support, the annual fee (which allows for as many auctions/events as you'd like within a year) and the 2.0% taken from high bids were nothing, and we would absolutely do it again. Tech Support is Outstanding: The event coaches are very friendly and incredibly helpful. They help you get started, make suggestions along the way, and they are there to wrap up afterwards as well. We had an IT problem at 9:00pm CST. I called in, my event coach answered me, and she had tech support looking into my problem immediately. Every tech call was answered or gotten back to within an hour. Overall Great Features: The user pages looked stunning, most features you'd want are available. We really enjoyed our use of the software and are looking forward to our next auction. #### Cons Takes Time to Learn: The administrative pages are slightly cumbersome to navigate in the beginning. They take time to learn, although that is probably true of every auction software. Some Features Not Available: There were a few features that were not available that we would have liked to have seen, such as an option for the public to view all bids placed on an item with bidders names or without, similar to an in-person silent auction. The Donate Button (Fund-a-need) was not intuitive for our users and confused them. Administrative Pages: Looked a bit dated. For a new software, we would have expected everything to be a bit more up-to-date looking. However, the user pages were very nice looking for the actual auction. Additionally, it would be great if there was a "view as user" option to be able to see what your changes look like once you've made them in the administrative account. It was cumbersome to have a user account and an administrative account and have to switch between the two constantly to be able to view things we were changing in the administrative account. Also the software won't let you have two logins open at the same time. #### Reasons for choosing Silent Auction Pro The support, the features, and the integration between it and Blackbaud (eTapestry). Our decision was based off of the reviews we read and the support we received even before we bought the software. --- ### Round 2; Regrouping - Overall rating: 5/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I loved the software. We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront. Capped fee% and low fixed cost are benefits. Credit card processing (we used WorldPay) fees are lower (and no monthly fee), making the total cost lower. Software is feature-rich. This can be a double-edged sword as features can add complexity. Help is always available and phone support was awesome. Overall, the features are worth it. Ability to 'stage' or start a new event while keeping a recently finished event active for a bit would be a welcomed improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features, Performance and Support were all Excellent. #### Cons Registration and PW requirements for bidding . No import (from spreadsheet) capability. Understandable, but would have been nice. They do offer to import for you at extra cost. They must have had bad experiences... It turned out to be less an issue than I thought. They were very upfront about it and it was not a surprise. #### Reasons for choosing Silent Auction Pro Cost/payment model. There were some interpersonal issues as well but did not drive the ultimate decision. #### Reasons for switching to Silent Auction Pro Cost and payment model. --- ### Solid Auction Platform to use. - Overall rating: 4/5 - Reviewer: Steve H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, a good experience. We will continue to use it for our auction. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The platform fits our needs quite well. The Silent Auction Pro staff are very helpful and responsive to your needs. #### Cons I have found it hard to navigate at times. Trying to find the exact place I need to go to do what I want. #### Reasons for choosing Silent Auction Pro The price and features seemed to match our needs. #### Vendor response Hello Steve! Thank you for taking a minute to share your thoughts. While I am very glad you had an overall positive experience; I'm also very open to hearing suggestions about the navigation or other enhancements you'd like to see. Our software is built on customer suggestion and we are always looking for great ideas. Thanks for being a longtime customer. We look forward to serving you in the future! Replied September 2024 --- ### 3rd times is the charm! - Overall rating: 5/5 - Reviewer: Marissa L. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! I will use SAP again next year for our Auction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is my 3rd year using Silent Auction Pro for my kids school Auction. The program is great and the staff are wonderful and very helpful. #### Cons I wish I could run a report the way we need it for item distribution after the auction. Instead of going into a large report and sorting it in Excel. Would be great if it just sorted by winners names all the items they won. #### Reasons for choosing Silent Auction Pro Sales call was great, I liked the look of the software, and ease of use. #### Reasons for switching to Silent Auction Pro The other product was not user friendly. Very hard for me to work with. #### Vendor response Marissa, thank you for the review! I'm sorry you didn't find the "down and dirty" report showing items by winner. It's available under the Check in & Check Out menu item! Remember, we are always a phone call away and happy to help anytime! Thanks for being a great customer! Replied September 2024 --- ### Initiative makes ALL the difference. 10/10! - Overall rating: 5/5 - Reviewer: Jelaila G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I was very impressed by the Silent Auction Pro team. The initiative makes ALL the difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the personal nature of the customer service team. They were ALWAYS available. Coming from someone hosting their first-ever fundraiser, I felt so relieved to have their support. They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process. Thanks team! #### Cons User-friendliness, customer service team, reports, easily accessible data, and overall layout of site. #### Vendor response Thank you Jelaila! We are so glad that you found our software easy to use and feature-rich. We are built on customer suggestion and take pride in the level of service we provide to our customers. We are excited to help you and your team with your next fundraising event! Thank you for your business! Replied January 2025 --- ### Excellent Event Planning Software! - Overall rating: 5/5 - Reviewer: John F K. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that we liked: Event Coach. From the beginning, we were assigned an event coach ([SENSITIVE CONTENT HIDDEN]), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly, and was available even on weekends. Training Videos. Silent Auction Pro has a large number of training videos on YouTube that were very helpful. Admittedly, they seemed difficult to understand when I viewed them before we actually signed up, but once I was on Silent Auction Pro and able to play around, they made much more sense, and proved very helpful. Pricing Structure. At first, it seemed expensive to pay $800 and still give up 2% of our proceeds to Silent Auction Pro. However, the 2% is only out of auction proceeds, and not things like tickets or sponsorships. That kept the 2% cost down to under $300, for a total cost of $1,100. Comparing that to the many, many hours of time saved, the ability to start the auction before the event, ability to easily sell tickets, and all the communications tools made it worth the money many times over! Usability. While I would not call Silent Auction Pro the most user-friendly website in existence, it is user-friendly, and with a minimal amount of practice it becomes very easy to get around. The reports are also very useful and easy to generate. #### Cons There were a few very minor bugs, but that was it. I didn't care at all for WorldPay, which is one of the two credit card processors that Silent Auction Pro works with. They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault ... #### Reasons for choosing Silent Auction Pro Early in the process, a friend said they loved Silent Auction Pro for their event, so I limited the evaluation to just this product. --- ### Church of the Little Flower - Overall rating: 5/5 - Reviewer: Carolee A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to use and nice, professional end result #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Misty and customer service were with me throughout the Auction even over the weekend and in the evenings. #### Cons Reconciling accounts! Many of the donors are also bidders. #### Vendor response Thank you Carolee! It's been a pleasure serving you and your organization. Thank you for your continued loyalty. And...we are working on making reconciling easier! We are excited to partner with you on your next event. Replied November 2024 --- ### Very Powerful, not very pricey. - Overall rating: 5/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Online auctions require good software. SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. Our experience has been very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On-line bidding and automated event invoicing/check-out. Friendly, competent support staff. #### Cons To be maximally effective, email addresses and cell numbers need to be captured, for ALL guests at registration/ticket purchase. Most 'registering' users do not have this info (or refuse to enter it) for their guests making it a chore to hunt down before the event, or binding up check-in. Credit cards on file is also difficult, but at least is not mandatory. Don't have any good suggestions, though, except maybe allow guest names (only) during registration. #### Reasons for choosing Silent Auction Pro Price/features/performance reviews, live trial demo database/instance #### Reasons for switching to Silent Auction Pro Cost. --- ### This software was a Game Changer for us! - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I can't imagine using another software program. This is a program that can easily taught and transferred among changing administrators of your event (ours is a school/band fundraiser, so our parent teams are different and evolving each year). Since the software is straightforward and user friendly, it makes it easy to recruit and replace team leads (unlike our previous system, which made a potential new team lead say "oh, I couldn't do that! That looks complicated!"). We have appreciated the support from Silent Auction Pro, especially when we first got started with the program. It's been a real blessing to our event! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software has made the planning process so smooth for us. The Bidsheet Pro option has been the best fit for our event. The ability to enter donations/auction items, credit the student bringing in the auction item, and then have an online catalog to share, bidsheets, and an easy checkout process at the click of a button has improved the process for us 10-fold. #### Cons I do wish there was an option to download the reports into a Google Sheets format. The reports automatically download into Microsoft Office Spreadsheet format, which is the better format for functionality, but as an organization, we appreciate the ability to share documents with Google. #### Vendor response Thank you Sarah for the great review! Regarding the reports format - they are a CSV format and would think that could easily be imported into Google Sheets... We'll take a look Replied April 2022 --- ### Silent Auction Pro - Good, but with some significant reservations - Overall rating: 4/5 - Reviewer: Alan H. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Southern Gateway Chorus used Silent Auction Pro (SAP) to manage our Gateway Gala for 2016, our major fund-raiser of the year. We found much to like about it, but also a few things that could stand improvement. The best thing about SAP is its people and the support they provide. They were right on top of everything. I never waited more than an hour for an answer to a support question. SAP also provides a very nice flow for managing donors and donations, and turning them into auction items. We were also impressed with the ease of checking guests in and out and providing them with paddles and invoices. Data entry for auction results is also well-thought-out, and quick and easy (with the exception of the Fund-a-need auction type - more below). Less useful is SAP's process for managing prospective guests. SAP conflates donors and guests as "Contacts". This means that if a person is both a guest and a donor, there is potential for duplication. SAP has a process for managing duplicates, but the outcome of the choices that you make in that process are not always very clear. Southern Gateway sells many of the tickets to our event through person-to-person contact. We did not find a good way to handle these sales in SAP. We wound up having our list of guests imported, and then using SAP to assign bidder numbers to them. SAP also does not deal well with groups of people (such as couples) who want to register using one credit card and bidder number. Its documentation, and its support personnel, stress the need to have each person have his or own contact record, phone number, email address etc. This is unnecessarily cumbersome. One kind of auction, which SAP calls "Fund-a-need", is not very well handled. It requires that you create multiple phony "donations", and then turn them into phony "auction items". Data entry for these auctions is cumbersome and error-prone. We wound up with a number of duplicate entries, which had to be manually resolved. This should be an easy software fix. Finally, SAP requires that you create a merchant account with Vantiv if you want to accept credit cards, and another account with American Express if you want to accept their cards. This process is not simple. You are also required to use card readers that you rent from SAP. Southern Gateway has a preexisting merchant account, and card readers, from Square. It would have been much easier if we could simply have used that account. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Capturing information about donors and donations Creating auction items from donations Checking guests in and out, and providing them with invoices Bid entry (except for Fund-a-need) #### Cons Handling reservations and guests, especially couples and other groups Formatting bid sheets - very little control over this format Handling creation and bid entry for fund-a-need Requirement to create a merchant account with Vantiv --- ### Thumbs Up - Overall rating: 4/5 - Reviewer: LEA D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've really enjoyed working with them. Last year, we had to completely switch to an "all on-line auction" last minute. The support we received was excellent. It was our first time to use them and they truly helped us with the process. If you don't use the software year round, it can be challenging when you pick it up again however, they took us through it again this year. [SENSITIVE CONTENT HIDDEN] has been the best customer rep and event coach we've had and hope to continue to have. Her knowledge and mot of all her attitude truly makes a difference. You feel you have a partner and not just a provider. It was like have a "concierge service" which made it easier to use for us. Events are very challenging to execute specially when we do them tight budgets and limited staff. They made the process pleasant and easy for us and our customers/donors. They listened to our suggestions and have adapted some of these in the system. Overall, the features, service and support we receive from SAP are definitely worth the switch and the cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer Support/having an event coach and cost. #### Cons Some reports are not exportable. Some features can be enhanced to make it more user friendly but the staff are very helpful. They are very open to taking suggestions and continue to enhance their system. I have found that continued use and their enhancements have made the program more user-friendly. #### Reasons for choosing Silent Auction Pro Cost and availability of various package options #### Reasons for switching to Silent Auction Pro Cost was the main reason. Then when we were reviewing our options, the product offerings became the deciding factor. The company we had before SAP also gave good customer support but the last time we used them, one of the on-site event coach was not very helpful. The main reason is the cost; however, after experiencing the customer support with SAP, that validated our decision. For the type of event we have, SAP provided what we needed at a very reasonable price. I highly recommend them. #### Vendor response Hi Lea - Thank you for posting your review! As you know we always welcome customer feedback and are always working to improve Silent Auction Pro. Replied June 2021 --- ### Good just got better - Overall rating: 5/5 - Reviewer: Aaron H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using Silent Auction Pro for the last two years, and each time they have gotten better and better. Their support team is outstanding, always available to help, and always willing to walk you through whatever you need. They are also extremely receptive to feedback and have implemented features that we've asked for in the past. We have been very pleased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The online auction is an amazing feature. The catalog is easy to navigate and manipulate on the back-end. On the front-end, it gives a great view and an amazing user experience. The online bidding is very streamlined. It's easy to place a bid. I especially love the option to place a max bid, where you can have the software bid for you. #### Cons The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under. Things like "Edit Group," "Edit Event," "Auction Admin," and "Auction Day," can seem very similar and it's hard to tell what exactly falls under what. --- ### Altoona Athletic Boosters Final Four Event - Overall rating: 5/5 - Reviewer: Susan R. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Silent Auction Pro has been a great experience for our major fundraising event. Their customer service and responsiveness on top of a program that was overall easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to present the items donated however we choose with pictures and descriptions. The batch processing and reports on the event and tracking mechanisms help us a lot with running the event and checking our progress. The new look of the software was very professional. #### Cons The bundling process is sometimes a bit clunky though it works. #### Reasons for choosing Silent Auction Pro Loved the support even when just checking out the product. It was reasonably priced though we did end up paying more but it was worth it for all the features we added. --- ### Auction software - JUST PERFECT FOR US! - Overall rating: 5/5 - Reviewer: Emily D. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered Three years ago was the first time we used SilentAuctionPro. And we used it again for this year's event. SAP handled our 450+ donations with five users, 200 auction items, online bidding by 225+ guests and the raffle ticket feature. We were able to train our volunteers on the AuctionDay features, and questions were quickly answered by the support staff via phone or email! The extensive help section allowed users to familiarize themselves with the various features, too. Tips for future users: start on soliciting donation early & use SAP to keep track of it all! We plan to use it again for our next silent auction event in two years. Great program, Silent Auction Pro. Leaps & bounds better than the days of paper bidding! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Add donor, add donation item, save! The extras are great:logos & pictures for displays, the communication tool saved us & we were able to message our bidders with auction highlights. #### Cons After our 2nd event, the system usage seemed more intuitive. We didn't realize how many features we could have used that first time! Would love the system to accept AmEx, not just Visa/MasterCard. #### Vendor response Hi Emily - thank you for the review! FYI - You can accept AmEx, you just need to set up an AmEx account and give that number to Vantiv. Once it is set up just check the "Merchant Accepts AmEx" checkbox on the "Configure Merchant Account" page and AmEx will show up in the credit card select lists. Replied December 2016 --- ### the most user-friendly software ever used - Overall rating: 5/5 - Reviewer: Alberto N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Silent Auction Pro is an incredibly user-friendly software with a website that's easy to navigate. Over the years, I've continuously learned and become more familiar with its extensive features, such as donation reports, contact history, and mobile online bidding. The customer support is exceptional, and their comprehensive reports can be easily downloaded for event wrap-ups. The Bidsheet Pro option has revolutionized our planning process, offering a seamless experience from donation entry to checkout. The software's extras, like logos and communication tools, were invaluable in enhancing our auction. #### Cons Silent Auction Pro has its challenges, requiring research and self-starting to fully utilize its functions. Customer support was helpful, but the software's interface can be cumbersome with excessive clicking. While some features need improvement, the developers actively work on updates based on user feedback. Learning the system was a worthwhile endeavor, despite a few quirks. --- ### We have used Silent Auction Pro for the past three years to manage our school auction. - Overall rating: 5/5 - Reviewer: Heidi H. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate. #### Cons It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year. #### Vendor response Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim Replied April 2018 --- ### Look no further. You have found a terrific solution to your online, silent and live auction headache - Overall rating: 5/5 - Reviewer: Scott W. - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered This is our fifth year of using Silent Auction Pro for our annual fundraising auction for our public schools and we can highly recommend it. We looked at several competing products before deciding it offered the most-bang-for-the-buck for an Internet-based cloud solution (important for the ability to share access with many users). With only a few weeks to prepare, we were able to import the bidder and donor lists from previous auctions, set up all the new donation and auction items, export all the content for our printed program, run our auction smoothly and efficiently (the check-in and check-out process was MUCH improved from the previous years using spreadsheets), generate all reports needed to review and reconcile the results and easily print thank you letters directly from the software. Our bidders were all very impressed with how much better the auction ran that year and we raised over $41,000. Our experience was so positive with Silent Auction Pro, that we decided to try to take advantage of almost all of its many features. We added the online bidding and mobile bidding options after again reviewing competing solutions, including those that cost thousands of dollars. With more time to prepare, we had almost 300 items listed for bidding online, complete with pictures and links to donor web sites, and collected bids totaling more than $30,000 before our live event even started! I cannot begin to describe how excited our hardworking volunteers were to literally see the fruits of their labor increasing on their computer screens with larger and larger bid results every day of that online auction. We also took advantage of the integrated credit card processing feature, which allowed us to easily pre-register bidders and sell tickets online. We even had volunteers using iPads to check people in and enter bid results during the auction. And within minutes of the completion of final bidding at our live auction, I checked the results on my phone's browser and realized we had just raised over $56,000. Wow! THANK YOU SILENT AUCTION PRO! And a special thank you to your tech support for all the emails and phone calls you supported us with throughout the whole process. Look no further. You have found a terrific solution to your online, silent and live auction headaches. We'll certainly be back again next year!" #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### First experience with Silent Auction Pro - Overall rating: 5/5 - Reviewer: Nancy G. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Managing a remote, virtual auction isn't easy but Silent Auction Pro made it as easy as I can imagine! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had the distinct pleasure of working with Silent Auction Pro’s auction software and “coach” [SENSITIVE CONTENT]. Initially they were to support a live event with both a silent and a live auction, but Covid had other ideas and put us into a virtual Silent Auction. I am not a software wizard by any stretch of the imagination but found I was able to navigate Silent Auction Pro well with some brief instruction from [SENSITIVE CONTENT]. The “help” function was also truly “help”ful. When obvious that it would take longer to explain it me than to just do it, [SENSITIVE CONTENT] often stepped in and just took care of it for me! Suffice it to say I became somewhat proficient in managing our auction through a successful close! I have worked with several SaaS providers for other purposes, and none has been as easy to learn and navigate as Silent Auction Pro. Thank you C[SENSITIVE CONTENT] and Silent Auction Pro! #### Cons It worked for me without a hitch. Occasionally I had to try multiple tabs to find what I was looking for. #### Reasons for choosing Silent Auction Pro I was not involved in the selection process. --- ### This software has made our silent auction events so organized. - Overall rating: 5/5 - Reviewer: Dessi F. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it keeps up with event records, prints off info sheets, bid sheets, and anything else I need for our silent auctions. I also like that we can sell event tickets through this site and the purchaser's credit card number is saved for express checkout from the auction. #### Cons The great thing about this software is that any time I find something that I don't like about it or I feel there is a way it could be improved I am able to contact them and they make improvements based on my feedback. --- ### Very Responsive Customer Service & Support - Overall rating: 5/5 - Reviewer: Crystal G. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We started using SilentAuction Pro during covid for our annual art auction fundraiser. This year we made it a hybrid event (online bidding but viewing the art in person). This helped us keep the supporters we picked up when we were fully online and allow folks to view the auction items in person. It turned out great and we learned a lot on how to do it even better next time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The instant log in link. The messaging module. The ability to have multiple photos and video. #### Cons The menu can be challenging to get used to/navigate. #### Vendor response Hi Crystal - thank you for the review! FYI - we will be offering an alternate menu option in a couple months that will be task based and should be much more intuitive! Replied October 2022 --- ### A happy client! - Overall rating: 5/5 - Reviewer: Mary S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Very good to excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First and foremost, we were thrilled to raise more than $10,000 from our previous online auction. I was super impressed by the customer service and support before, during and after running our auction. The software is easy to use from both the administrative side and bidder side. The software is aesthetically appealing. It attracted our usual bidders as well as those (of an older generation) that were hestitant with using eBay. We received many comments from our bidders that they liked this software. #### Cons Would like features added to the software that deal with shipping items. For example, would like to be able to assign shipping charges to an auction item that the bidder can view when bidding. Also, would like ability to add multiple photos for an item. #### Reasons for choosing Silent Auction Pro Customer sales and support team was excellent from the first phone call to the completion of our auction! #### Reasons for switching to Silent Auction Pro We used eBay for several years and experienced an increase in our auction revenue for several years. Then, we hit a plateau in revenue and decided that a different platform was needed to grow our revenue. #### Vendor response Hi Mary - thank you for choosing Silent Auction Pro for your event and for posting a great review! FYI - As of January 2021 you may upload up to 5 photos or even videos per donation. We also reformatted the Auction Catalog and item detail pages to make the pictures bigger and the text easier to read. - Jim Replied February 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/silent-auction-pro-profile/reviews/?page=2) --- Silent Auction Pro Reviews, Pros and Cons - 2026 Software Advice