Silent Auction Pro vs Submittable
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.8 / 5
4.4 / 5
Customer Support
5 / 5
4.6 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
September 10, 2024
July 22, 2024
Pros/Cons
Pros
- Out overall experience was fantastic. I can not say enough about all of the awesome functions and great customer service.
- They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.
- It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature.
Cons
- The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under.
- We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront.
- The customer service is key and you guys have it nailed. Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well.
Pros
- It became a delight because the interface is very use friendly and I started to explore more, and I was in for pleasant surprises.
- It's all very well thought out and makes collection and responding to submissions of any kind super easy. The ability to collect payment for contests or other submissions is also invaluable.
- We use this software for our annual scholarships and awards. This is a great product, with a lot of options to customize.
Cons
- Submitable kept us from loosing our minds. Before using this product we often lost submissions, relying on our editors own, made up, system.
- I feel a little "blind" when sending out ACCEPT/DECLINE. Not sure what the solution is, however, and really does not present any real trouble for me.
- I use a pen name myself, and the absence of this feature has caused me some trouble.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
1 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
