Silent Auction Pro vs VolunteerMark
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.9 / 5
Value for Money
4.8 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.7 / 5
3.6 / 5
Last Review Written
April 24, 2024
August 26, 2022
Pros/Cons
Pros
- Out overall experience was fantastic. I can not say enough about all of the awesome functions and great customer service.
- They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.
- It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature.
Cons
- The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under.
- We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront.
- The customer service is key and you guys have it nailed. Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well.
Pros
- This was an amazing investment into our program. It is incredibly user friendly and easy to transition to from the old system.
- Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue to use it.
- I do like the user friendly interface when interacting from a laptop or computer. I think most items are very intuitive and like the customization that can be done for each each event and shift.
Cons
- It was difficult for me to set up in the way that I needed and there were so many weird bugs that were alarming.
- A non-profit that I'm advising was having trouble keeping track of all their volunteers and "who was doing what and when.
- My graphics/logos have a somewhat distorted appearance. Volunteers have expressed they are not able to sign up for multiple shifts at one time- they have to sign up for each one individually.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
