SilkStart Software


 

SilkStart is an integrated suite of association management tools created for small to mid-size associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend database.

SilkStart’s Association Management Software (ASM) platform can either create a new mobile friendly website, or integrate with a current site. In addition, the platform provides a database to track membership, events, payment processing, job postings, and more.

Members can sign up and renew online, as well sign up for free or paid events, view job postings, and update their profile information. SilkStart syncs with many common payment providers, including Stripe, Paypal, Authorize.net and Beanstream.

Associations can set up automated emails for when a member joins, renews, or is about to expire, and can also create groups and send newsletters and other updates. SilkStart integrates with other applications like Mailchimp and Google Analytics.

The Website Creator allows associations to have a mobile friendly (responsive) web presence that works seamlessly across all devices from desktop computers, to tablets, to smartphones.

 

SilkStart - Interactive tutorials
 
  • SilkStart - Interactive tutorials
    Interactive tutorials
  • SilkStart - Donations
    Donations
  • SilkStart - Website homepage
    Website homepage
  • SilkStart - Mobile view
    Mobile view
  • SilkStart - Job board
    Job board
  • SilkStart - Member profiles
    Member profiles
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

29 Reviews of SilkStart

 

Start your review of SilkStart

Click to start
https://www.softwareadvice.com/nonprofit/silkstart-review/
Software Advice Reviews (4)
More Reviews (25)

Showing 1-4 of 4

MIchael from PTBA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Professional Trailbuilders Association

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product has really increased our ability to stay connected with members and has created many improved efficiencies in our financial and managerial processes. I would definitely recommend Silkstart to other trade associations.

 
 

Annie from Georgia Association for Women Lawyers
Specialty: Associations

June 2016

June 2016

Great member management platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our organization is thrilled with our new website backed by SilkStart’s robust platform. With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together. From the beginning, our site has been easy to use and we can make our own updates with no technical skills required. The features they develop are exactly what we need. SilkStart gets organizations. Truly. End of story.

If we do run into any snags, Silkstart’s topflight customer service is super responsive. Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages.

Thank you SilkStart for making managing 700 members so easy.

Likes Least

That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

Recommendations

Consider your user base and how they will use the site to make sure the software will meet these needs.

 
 

Kelsey from DigiBC
Specialty: Other

May 2016

May 2016

DigiBC SilkStart Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We needed a website that tied together online registration with our member database, job board, event calendar, and news articles. SilkStart delivered with a mobile-friendly platform that presents our organization to the public in a professional and modern manner. Their support team is always there to respond to our questions and assists us in improving our site.

Likes Least

Sometimes the software is less intuitive than desired for task at hand.

Recommendations

There are some shortcomings to the product but these headaches are alleviated by their great support staff.

 
 

Yves from BC Paralegal Association
Specialty: Associations

April 2016

April 2016

BC Paralegal Association Website

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system is really easy to use and the support provided has been great.

Likes Least

At this time, I cannot think of anything that I like the least. Still figuring out all the features.

Recommendations

With the Association Management System from silkstart, we now have the proper and easy tool to manage the day-to-day administration of our association.

 
 
 
Showing 1-20 of 25

Donegal from BC Snowmobile Federation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We use in a Multi Chapter configuration and it is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have seen an increase in membership renewals and retention.

Pros

We love being able to see and communicate with all members across all chapters and the ability to have paper and online purchase processes available. The members love the ease of renewals and management of their communication preferences.

Cons

We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

Source: Capterra
 

Len from LAVA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Exceeding all expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased membership, excellent online marketing, stronger messaging.

Pros

This is the easiest and effective association management software on the market! From membership management, invoicing and communication, it all works very easy. Our events look better and are opened more frequently. Our membership is growing. And the website is terrific.

Source: Capterra
 

PJ from Seattle University
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often.

Cons

Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves.

Source: Capterra
 

Sarah from HR Tech Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

efficient, user friendly, logical workflow, easy to use (except for speed).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use. Overall very happy except for the speed of the site - which means even with all these great improvements, I'm not really spending any less time.

Pros

It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed. Great value.

Cons

The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

Source: Capterra
 

Carol from TIAO - Tourism Industry Association of Ontario
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

User-friendly system and responsive support team make for an ideal solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events. Working with SilkStart team.

Cons

I don't find it intuitive. The help boards are great. If you ask the right question, SilkStart is quick to respond and provide the answer. However, if you don't ask the question, they don't always volunteer the information. Would like the customer relationship management (internal) side of the database to be more developed.

Source: Capterra
 

Matthew from AAOMC

August 2017

August 2017

I am generally unhappy with the service overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Staff and support team are top notch and are a real credit to the service. Developers are skilled and resourceful. Everyone deserves raises.

Cons

Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them. Basic features did not work as intended and I spent personal time helping team troubleshoot their own system. Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

Source: Capterra
 

Sarah from HR Tech Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Positive. Good value for cost. Knowlegable staff, easy to use and intuitive interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our invoicing is much faster, easier to track receivables, easy to add and modify web pages, create newsletters, more self serve features for our membership which saves me tons of time. Events are easy to create and manage.

Pros

Tons of functionality. There isn't really anything we need to do to manage our association that we can't do with silkstart. They are great with customer support and even adding new features that we need.

Cons

It's really slow moving from screen to screen, mostly in the admin panel but often on the main site as well. I don't think we have a large number of pages or images, but no-one has been able to find ways to speed things up. It was much faster on our old platform.

Source: Capterra
 

Tamara from Society of Satellite Professionals International

January 2017

January 2017

Great program - still evolving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Silkstart experience has been a mixed bag - but silkstart was the first cost-effective multi-chapter association software package that we found that really did do what we asked for. There are a lot of features that should be there but aren't and a lot of features that work strangely. But the package as a whole meets our needs and is continually evolving and improving. I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great.

Source: Capterra
 

Joan from CORE

December 2016

December 2016

No Surprises

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CORE made the move from a proprietary system to SilkStark. The migration was seamless, the attention to detail was excellent and any hiccups were addressed in a very timely manner. It is incredible value for money.

Source: Capterra
 

Nadia from Canadian Cinema Editors

December 2016

December 2016

LOOK NO FURTHER TO BE EFFICIENT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I greatly appreciate a company that is constantly improving along with us. SilkStart has made the software a valuable tool for our company.

Source: Capterra
 

Janice from NCAHQ

November 2016

November 2016

Very satisfied with SilkStart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For years, our professional association struggled with a website management company that was not responsive to our needs. Based on the recommendation of a sister association, we chose to move our website to the SilkStart platform. The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis. As a volunteer-led organization, it is critical to have a website that is easy to use on both the front and back end. SilkStart made this possible. Most importantly, the customer support has been excellent. SilkStart listens to its customers and responds to those needs in a timely fashion. We have been very pleased with the services and support provided by SilkStart and highly recommend them to any organization looking for an effective member management software platform.

Source: Capterra
 

Doug from Global Chamber

November 2016

November 2016

Global Chamber and Silkstart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're pleased to be working with Silkstart as our technology partner. We had looked at many dozens of technologies and even worked for over a year on another one before we decided on Silkstart. In the beginning there were a lot of learnings on both side, but we found their team to be responsive and flexible to our needs... many of which were unique at the time. Now they are hitting their stride and while there are still things we require for our unique business model, their technology and support has been instrumental in our success. Highly recommended.

Source: Capterra
 

Holly from Association for Healthcare Quality of Arizona, Inc.

November 2016

November 2016

Excellent product & support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Silkstart has been with us right from the start up process helping with initial design and importing membership at the time. Support staff are responsive and timely whenever an issue arises that cannot be resolved with the online support. They have taken suggestions and improved functionality in many areas. Other suggestions have been retained for future improvements and I am contacted when suggestions I have made are going live.
Newsletters are full of suggestions about how to use the program/functions. There is even an excellent referral program.

Source: Capterra
 

Kim from Global Chamber
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Pleasure to work with SilkStart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Pros

Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

Cons

Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

Source: Capterra
 

Tricia from ECE-RJ
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

SilkStart Database and Website-a great choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!

Pros

Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons

The cost was a little higher than that of others we compared.

Advice to Others

The structure they use to set up the website and database are easy to understand. The point person from SilkStart walks you through each step of the process which keeps the pieces in smaller chunks and helps to keep it from being an overwhelming project.

Source: Capterra
 

Amanda from because I said I would.

November 2016

November 2016

Love SilkStart!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SilkStart is one of the easiest pieces of software I have EVER used! I am confident that my chapter leaders can learn to use it with ease. I think that as it grows it's feature set will continue to round out. Custom development options would be nice. Also recurring meetings. I could see third-party plugins in the future. Great job overall though!

Source: Capterra
 

George from Alberta Kinesiology Association

November 2016

November 2016

Clear winner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently migrated our old WP build with plugins duct taped together to give us the functionality we were after. There was no such thing as AMS when I built it.

After much research into AMS packages, SilkStart was the clear winner. Being based and hosted in BC, we get to keep our Canadian data on Canadian soil. Their packages are reasonably priced, and regardless of service tier, the UX is simple and intuitive. And while site templating is done by their build team, the custom CSS panel allows tweaks if you know your way around code.

Pros

Affordability. Simplicity.

Cons

A bit more control over the template framework apart from the custom CSS would be great for the end users that have the know-how.

Advice to Others

Take advantage of the custom CSS panel!

Source: Capterra
 

Martin from Council of Ontario Construction Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great choice for small to medium sized not-for-profits.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system.

The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs.

I would not hesitate to recommend SilkStart.

Pros

Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons

Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Advice to Others

Cannot recommend SilkStart enough, the whole experience has been very positive.

Source: Capterra
 

Stephen from CR3AT1V3LY 1NKL1N3D LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Good System If You Keep an Ace at the Controls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.

Pros

The user interface and the support.

Cons

It is not as configurable as it should be. We think that for the price it should be doing more for us.

Advice to Others

Beware of the sales claims.

Source: Capterra
 

Alan from Italian American Studies Association (IASA)

November 2015

November 2015

The team works diligently with you and your members

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As the newly elected President of the Italian American Studies Association, I knew that our website required a redesign. Only three years earlier, our organization updated our website, but it had issues. I had never looked for a company that specialized in redesigning websites, so I started with Google searches. I found several companies and began interviewing each one. With each online demonstration, SilkStart became the clear leader in the responsiveness from its members to my numerous emails and features that they offered small organizations like IASA (we have approximately 500 members). Once the Executive Council voted in favor of hiring SilkStart, the one-on-one personalization that we received reinforced the confidence in our decision.

The team works diligently with you and your members. In our case, the webmaster of our website and myself went through training and approved each stage of the redesign. In fact, SilkStart were willing to create certain widgets that they didn¿t offer as we were working together to finalize the site. The new platform works across all devices such as tablets, smart phones, and desktops. Our old website was unable to do this. Ultimately, I highly recommend Shaun and the team at SilkStart for any organization, small or big, that is looking to redesign their website.

Source: Capterra