SilkStart is an integrated suite of association management tools created for small to midsize associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend database.

SilkStart’s Association Management Software (ASM) platform can either create new mobile-ready websites or integrate with a current site. In addition, the platform provides a database to track membership, events, payment processing, job postings and more.

Members can sign up for free or paid events, view job postings and update their profile information. SilkStart syncs with many common payment providers, including Stripe, Paypal, Authorize.net and Beanstream.

Associations can set up automated emails for when a member joins, renews, or is about to expire and can also create groups and send newsletters and other updates. SilkStart integrates with other applications like MailChimp and Google Analytics.

Pricing is based on the number of active users and billed on a monthly subscription basis. Support is offered via phone, email and an online knowledge repository.



35 Reviews of SilkStart

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 35 reviews

April 2018

Luke from Swiss American Society Lucerne

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

SilkStart is the best of the bunch

We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it.

Pros

We use Silkstart to manage a local social club in Switzerland. It has been a revelation in helping us reduce costs, improve our support to members, and minimize admin time for event management. It's a powerful platform that has a keen eye for the details. And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.

Cons

The website builder in the standard package is quite simple and might not be robust enough for all uses.

March 2018

Dillon from Dallas Geophysical Society

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very happy transition!

We're happy to be customers!

Pros

SilkStart provides a super simple interface for quickly managing your website and users. Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society. We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully.

Cons

It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

February 2018

Kate from American Turners

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great Potential, Fingers Crossed!

We're looking forward to a long relationship with SilkStart while rebuilding our organization.

Pros

Very versatile options that are all included in one low price. We're very excited for the Chapters features.

January 2018

Richard from SOFTWAREcolorado

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

Solid Company and Product

Very happy to have signed on!

Pros

Lots of functionality. Everything most small orgs would need. These guys really want to make it work for you. I am a very small client, but they still care a lot..

Cons

If you have a burning need, can be tough to get immediate help on the phone - so plan ahead. But they are also a small SaaS company with limited resources, so you need to realize that..

October 2017

Ron from The Packaging Alliance

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2017

The Benefits of CRM and Great Website Integration in One Package

SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

Pros

Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members.
Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing.
SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes.
Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency.
Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them.
For my client, integration with their QuickBooks system was important. SilkStart delivered.

Cons

It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities.

A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

September 2017

Donegal from BC Snowmobile Federation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

We use in a Multi Chapter configuration and it is amazing

We have seen an increase in membership renewals and retention.

Pros

We love being able to see and communicate with all members across all chapters and the ability to have paper and online purchase processes available. The members love the ease of renewals and management of their communication preferences.

Cons

We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

September 2017

Len from LAVA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Exceeding all expectations!

Increased membership, excellent online marketing, stronger messaging.

Pros

This is the easiest and effective association management software on the market! From membership management, invoicing and communication, it all works very easy. Our events look better and are opened more frequently. Our membership is growing. And the website is terrific.

August 2017

PJ from Seattle University

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2017

So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged.

Pros

It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often.

Cons

Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves.

Response from SilkStart of SilkStart Technology Inc.

Replied September 2017

Thanks for the great feedback PJ! Our entire team was very excited to launch the Seattle University Alumni Association on our multi-chapter platform. It's great to hear that it's already been making your job easier. Our goal is to give our clients more power to add additional chapter networks after their launch on their own. For now, we pride ourselves on a quick turnaround when a new chapter is requested to be added. If you have any other recommendations for speeding up this process for you, I'd be happy to hear them.

August 2017

Sarah from HR Tech Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

efficient, user friendly, logical workflow, easy to use (except for speed).

Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use. Overall very happy except for the speed of the site - which means even with all these great improvements, I'm not really spending any less time.

Pros

It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed. Great value.

Cons

The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

Response from SilkStart of SilkStart Technology Inc.

Replied September 2017

I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed.

August 2017

Carol from TIAO - Tourism Industry Association of Ontario

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2017

User-friendly system and responsive support team make for an ideal solution

Pros

Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events. Working with SilkStart team.

Cons

I don't find it intuitive. The help boards are great. If you ask the right question, SilkStart is quick to respond and provide the answer. However, if you don't ask the question, they don't always volunteer the information. Would like the customer relationship management (internal) side of the database to be more developed.

Response from SilkStart of SilkStart Technology Inc.

Replied September 2017

Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for.

August 2017

Matthew from AAOMC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

1 of 5

August 2017

I am generally unhappy with the service overall.

Pros

Staff and support team are top notch and are a real credit to the service. Developers are skilled and resourceful. Everyone deserves raises.

Cons

Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them. Basic features did not work as intended and I spent personal time helping team troubleshoot their own system. Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

Response from SilkStart of SilkStart Technology Inc.

Replied September 2017

Hi Matt, While this is certainly a critical review, I appreciate your candidness. I'm very glad you are happy with our Customer Support. It's something we pride ourselves on. Everyone is paid market rate salaries, but I'll pass along that you feel raises are in order. :) While our platform is designed to meet the needs of most member-based organizations, we realize that not every association is a perfect match to our feature set. As new features are released, we announce them to our customers in our monthly newsletter and in release notes on our blog. I hope that future releases will benefit your organization and allow us to better support AAOMC long-term. Of course, we try to release features that will bring the most value to all of our varied customers.

August 2017

Sarah from HR Tech Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Positive. Good value for cost. Knowlegable staff, easy to use and intuitive interface.

Our invoicing is much faster, easier to track receivables, easy to add and modify web pages, create newsletters, more self serve features for our membership which saves me tons of time. Events are easy to create and manage.

Pros

Tons of functionality. There isn't really anything we need to do to manage our association that we can't do with silkstart. They are great with customer support and even adding new features that we need.

Cons

It's really slow moving from screen to screen, mostly in the admin panel but often on the main site as well. I don't think we have a large number of pages or images, but no-one has been able to find ways to speed things up. It was much faster on our old platform.

January 2017

MIchael from PTBA

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Professional Trailbuilders Association

This product has really increased our ability to stay connected with members and has created many improved efficiencies in our financial and managerial processes. I would definitely recommend Silkstart to other trade associations.

January 2017

Tamara from Society of Satellite Professionals International

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2017

Great program - still evolving

The Silkstart experience has been a mixed bag - but silkstart was the first cost-effective multi-chapter association software package that we found that really did do what we asked for. There are a lot of features that should be there but aren't and a lot of features that work strangely. But the package as a whole meets our needs and is continually evolving and improving. I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great.

Response from SilkStart of SilkStart Technology Inc.

Replied January 2017

Thanks Tamara, We appreciate the opportunity to get to work with SSPI as our first multi-chapter customer and to develop something new for you. I'm glad you feel we're good value for the money, that SilkStart Multi-Chapter is doing what you asked for, and that you see we are quickly evolving. In the past year, SilkStart Multi-Chapter has become a large part of our overall business and we greatly appreciate all of your input and help to take it from good to great.

December 2016

Joan from CORE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

No Surprises

CORE made the move from a proprietary system to SilkStark. The migration was seamless, the attention to detail was excellent and any hiccups were addressed in a very timely manner. It is incredible value for money.

December 2016

Nadia from Canadian Cinema Editors

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

LOOK NO FURTHER TO BE EFFICIENT

I greatly appreciate a company that is constantly improving along with us. SilkStart has made the software a valuable tool for our company.

November 2016

Janice from NCAHQ

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Very satisfied with SilkStart

For years, our professional association struggled with a website management company that was not responsive to our needs. Based on the recommendation of a sister association, we chose to move our website to the SilkStart platform. The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis. As a volunteer-led organization, it is critical to have a website that is easy to use on both the front and back end. SilkStart made this possible. Most importantly, the customer support has been excellent. SilkStart listens to its customers and responds to those needs in a timely fashion. We have been very pleased with the services and support provided by SilkStart and highly recommend them to any organization looking for an effective member management software platform.

Response from SilkStart of SilkStart Technology Inc.

Replied November 2016

Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you.

November 2016

Keith from Canadian Christian Business Federation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Tech support when you need it

I wanted a company that could integrate my member database into a website platform. They responded with an excellent system that is user-friendly and intuitive. Whenever I have had questions or wanted the website tweaked, their tech team responded immediately -- often within minutes -- with a solution. I have regularly recommended SilkStart to numerous companies and organizations because they provide great value for their product. More importantly, their tech team is always there for support.

Response from SilkStart of SilkStart Technology Inc.

Replied December 2017

Thank you Keith, it's been a pleasure working with you over the years and we're always excited to see your organization grow!

November 2016

Doug from Global Chamber

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Global Chamber and Silkstart

We're pleased to be working with Silkstart as our technology partner. We had looked at many dozens of technologies and even worked for over a year on another one before we decided on Silkstart. In the beginning there were a lot of learnings on both side, but we found their team to be responsive and flexible to our needs... many of which were unique at the time. Now they are hitting their stride and while there are still things we require for our unique business model, their technology and support has been instrumental in our success. Highly recommended.

Response from SilkStart of SilkStart Technology Inc.

Replied January 2017

Thanks Doug. We look forward to helping you grow your business as we grow ours!

November 2016

Holly from Association for Healthcare Quality of Arizona, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Excellent product & support

Silkstart has been with us right from the start up process helping with initial design and importing membership at the time. Support staff are responsive and timely whenever an issue arises that cannot be resolved with the online support. They have taken suggestions and improved functionality in many areas. Other suggestions have been retained for future improvements and I am contacted when suggestions I have made are going live. Newsletters are full of suggestions about how to use the program/functions. There is even an excellent referral program.

Response from SilkStart of SilkStart Technology Inc.

Replied November 2016

Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market.