SilkStart software


35 reviews(4.5/5)
35 reviews(4.5/5)

SilkStart is an integrated suite of association management tools created for small to midsize associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend database.

SilkStart’s Association Management Software (ASM) platform can either create new mobile-ready websites or integrate with a current site. In addition, the platform provides a database to track membership, events, payment processing, job postings and more.

Members can sign up for free or paid events, view job postings and update their profile information. SilkStart syncs with many common payment providers, including Stripe, Paypal, Authorize.net and Beanstream.

Associations can set up automated emails for when a member joins, renews, or is about to expire and can also create groups and send newsletters and other updates. SilkStart integrates with other applications like MailChimp and Google Analytics.

Pricing is based on the number of active users and billed on a monthly subscription basis. Support is offered via phone, email and an online knowledge repository.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

35 Reviews of SilkStart

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  • Luke from Swiss American Society Lucerne

    Specialty: Associations

    Number of employees: 2-10 employees

    April 2018

    SilkStart is the best of the bunch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it.

    Pros

    We use Silkstart to manage a local social club in Switzerland. It has been a revelation in helping us reduce costs, improve our support to members, and minimize admin time for event management. It's a powerful platform that has a keen eye for the details. And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features.

    Cons

    The website builder in the standard package is quite simple and might not be robust enough for all uses.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dillon from Dallas Geophysical Society

    Specialty: Other

    Number of employees: 2-10 employees

    March 2018

    Very happy transition!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We're happy to be customers!

    Pros

    SilkStart provides a super simple interface for quickly managing your website and users. Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society. We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully.

    Cons

    It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kate from American Turners

    Specialty: Philanthropic Foundations

    Number of employees: 1 employee

    February 2018

    Great Potential, Fingers Crossed!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We're looking forward to a long relationship with SilkStart while rebuilding our organization.

    Pros

    Very versatile options that are all included in one low price. We're very excited for the Chapters features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Richard from SOFTWAREcolorado

    Specialty: Associations

    Number of employees: 1 employee

    January 2018

    Solid Company and Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy to have signed on!

    Pros

    Lots of functionality. Everything most small orgs would need. These guys really want to make it work for you. I am a very small client, but they still care a lot..

    Cons

    If you have a burning need, can be tough to get immediate help on the phone - so plan ahead. But they are also a small SaaS company with limited resources, so you need to realize that..

    This review was submitted organically. No incentive was offered
    Review Source
  • Ron from The Packaging Alliance

    Specialty: Governments

    Number of employees: 51-200 employees

    October 2017

    The Benefits of CRM and Great Website Integration in One Package

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

    Pros

    Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members.
    Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing.
    SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes.
    Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency.
    Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them.
    For my client, integration with their QuickBooks system was important. SilkStart delivered.

    Cons

    It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities.

    A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donegal from BC Snowmobile Federation

    Number of employees: 2-10 employees

    September 2017

    We use in a Multi Chapter configuration and it is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have seen an increase in membership renewals and retention.

    Pros

    We love being able to see and communicate with all members across all chapters and the ability to have paper and online purchase processes available. The members love the ease of renewals and management of their communication preferences.

    Cons

    We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Len from LAVA

    Number of employees: 2-10 employees

    September 2017

    Exceeding all expectations!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased membership, excellent online marketing, stronger messaging.

    Pros

    This is the easiest and effective association management software on the market! From membership management, invoicing and communication, it all works very easy. Our events look better and are opened more frequently. Our membership is growing. And the website is terrific.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • PJ from Seattle University

    Number of employees: 201-500 employees

    August 2017

    So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often.

    Cons

    Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    September 2017

    Thanks for the great feedback PJ! Our entire team was very excited to launch the Seattle University Alumni Association on our multi-chapter platform. It's great to hear that it's already been making your job easier. Our goal is to give our clients more power to add additional chapter networks after their launch on their own. For now, we pride ourselves on a quick turnaround when a new chapter is requested to be added. If you have any other recommendations for speeding up this process for you, I'd be happy to hear them.

  • Sarah from HR Tech Group

    Number of employees: 2-10 employees

    August 2017

    efficient, user friendly, logical workflow, easy to use (except for speed).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use. Overall very happy except for the speed of the site - which means even with all these great improvements, I'm not really spending any less time.

    Pros

    It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed. Great value.

    Cons

    The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    September 2017

    I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed.

  • Carol from TIAO - Tourism Industry Association of Ontario

    Number of employees: 2-10 employees

    August 2017

    User-friendly system and responsive support team make for an ideal solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events. Working with SilkStart team.

    Cons

    I don't find it intuitive. The help boards are great. If you ask the right question, SilkStart is quick to respond and provide the answer. However, if you don't ask the question, they don't always volunteer the information. Would like the customer relationship management (internal) side of the database to be more developed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    September 2017

    Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for.

  • Matthew from AAOMC

    August 2017

    I am generally unhappy with the service overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Staff and support team are top notch and are a real credit to the service. Developers are skilled and resourceful. Everyone deserves raises.

    Cons

    Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them. Basic features did not work as intended and I spent personal time helping team troubleshoot their own system. Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    September 2017

    Hi Matt, While this is certainly a critical review, I appreciate your candidness. I'm very glad you are happy with our Customer Support. It's something we pride ourselves on. Everyone is paid market rate salaries, but I'll pass along that you feel raises are in order. :) While our platform is designed to meet the needs of most member-based organizations, we realize that not every association is a perfect match to our feature set. As new features are released, we announce them to our customers in our monthly newsletter and in release notes on our blog. I hope that future releases will benefit your organization and allow us to better support AAOMC long-term. Of course, we try to release features that will bring the most value to all of our varied customers.

  • Sarah from HR Tech Group

    Number of employees: 2-10 employees

    August 2017

    Positive. Good value for cost. Knowlegable staff, easy to use and intuitive interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our invoicing is much faster, easier to track receivables, easy to add and modify web pages, create newsletters, more self serve features for our membership which saves me tons of time. Events are easy to create and manage.

    Pros

    Tons of functionality. There isn't really anything we need to do to manage our association that we can't do with silkstart. They are great with customer support and even adding new features that we need.

    Cons

    It's really slow moving from screen to screen, mostly in the admin panel but often on the main site as well. I don't think we have a large number of pages or images, but no-one has been able to find ways to speed things up. It was much faster on our old platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • MIchael from PTBA

    Specialty: Associations

    Number of employees: 2-10 employees

    January 2017

    Professional Trailbuilders Association

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has really increased our ability to stay connected with members and has created many improved efficiencies in our financial and managerial processes. I would definitely recommend Silkstart to other trade associations.

  • Tamara from Society of Satellite Professionals International

    January 2017

    Great program - still evolving

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Silkstart experience has been a mixed bag - but silkstart was the first cost-effective multi-chapter association software package that we found that really did do what we asked for. There are a lot of features that should be there but aren't and a lot of features that work strangely. But the package as a whole meets our needs and is continually evolving and improving. I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great.

    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    January 2017

    Thanks Tamara, We appreciate the opportunity to get to work with SSPI as our first multi-chapter customer and to develop something new for you. I'm glad you feel we're good value for the money, that SilkStart Multi-Chapter is doing what you asked for, and that you see we are quickly evolving. In the past year, SilkStart Multi-Chapter has become a large part of our overall business and we greatly appreciate all of your input and help to take it from good to great.

  • Joan from CORE

    December 2016

    No Surprises

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CORE made the move from a proprietary system to SilkStark. The migration was seamless, the attention to detail was excellent and any hiccups were addressed in a very timely manner. It is incredible value for money.

    Review Source: Capterra
  • Nadia from Canadian Cinema Editors

    December 2016

    LOOK NO FURTHER TO BE EFFICIENT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I greatly appreciate a company that is constantly improving along with us. SilkStart has made the software a valuable tool for our company.

    Review Source: Capterra
  • Janice from NCAHQ

    November 2016

    Very satisfied with SilkStart

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For years, our professional association struggled with a website management company that was not responsive to our needs. Based on the recommendation of a sister association, we chose to move our website to the SilkStart platform. The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis. As a volunteer-led organization, it is critical to have a website that is easy to use on both the front and back end. SilkStart made this possible. Most importantly, the customer support has been excellent. SilkStart listens to its customers and responds to those needs in a timely fashion. We have been very pleased with the services and support provided by SilkStart and highly recommend them to any organization looking for an effective member management software platform.

    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    November 2016

    Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you.

  • Keith from Canadian Christian Business Federation

    November 2016

    Tech support when you need it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wanted a company that could integrate my member database into a website platform. They responded with an excellent system that is user-friendly and intuitive. Whenever I have had questions or wanted the website tweaked, their tech team responded immediately -- often within minutes -- with a solution. I have regularly recommended SilkStart to numerous companies and organizations because they provide great value for their product. More importantly, their tech team is always there for support.

    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    December 2017

    Thank you Keith, it's been a pleasure working with you over the years and we're always excited to see your organization grow!

  • Doug from Global Chamber

    November 2016

    Global Chamber and Silkstart

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We're pleased to be working with Silkstart as our technology partner. We had looked at many dozens of technologies and even worked for over a year on another one before we decided on Silkstart. In the beginning there were a lot of learnings on both side, but we found their team to be responsive and flexible to our needs... many of which were unique at the time. Now they are hitting their stride and while there are still things we require for our unique business model, their technology and support has been instrumental in our success. Highly recommended.

    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    January 2017

    Thanks Doug. We look forward to helping you grow your business as we grow ours!

  • Holly from Association for Healthcare Quality of Arizona, Inc.

    November 2016

    Excellent product & support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Silkstart has been with us right from the start up process helping with initial design and importing membership at the time. Support staff are responsive and timely whenever an issue arises that cannot be resolved with the online support. They have taken suggestions and improved functionality in many areas. Other suggestions have been retained for future improvements and I am contacted when suggestions I have made are going live. Newsletters are full of suggestions about how to use the program/functions. There is even an excellent referral program.

    Review Source: Capterra

    Response: SilkStart, SilkStart Technology Inc.

    November 2016

    Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market.

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