I have found Zeffy to be very user friendly and easy to set up. Support is excellent. Processing and record keeping is very good.

The free payment processing means more in our bank account to support our charitable work.

The additional and optional amount to to be added to payments to support Zeffy can be confusing for customers. It appears to be mandatory. It would also be helpful to provide a range of contribution options. Make people feel part of supporting Zeffy for the benefit of the charities using the platform.

Using Simplyk has been a great experience, especially in saving us money but also in providing us with a great platform to do our fundraising. Their customer service team is one of the best I've ever dealt with, and I really appreciate having an account manager I can go to for assistance who is very quick to respond and do all they can to help us.

The biggest selling feature of Simplyk for non-profits is that they cover the costs of all credit card transaction fees, which saves us a lot of money. On the user end, it's a very clean-looking website, and fairly simple to use. On the back end, setting up ticket pages and campaigns is straightforward and pulling reports is not very complicated. Integrating with Stripe was quick and easy - our accountant loves it!

Since Simplyk seems to be a newer software, it is still missing some features that would be great to have and it's sometimes not as robust as we would like. It does not allow users (for us, people who are fundraising on our behalf) to be able to send emails to their sponsors in order to thank them for their donations. It would be nice to have more administrator control as well - there are some things I need to email to Simplyk team to do for me because I can't do them myself.

Love it!

Setting up our raffle was easy and the interface is simple to use. We liked that it gave a QR code as well.

Would be nice to have an online draw feature for raffles

Zero cost for nonprofits, easy navigation in the dashboard, incredible customer service, and a fantastic donor management system that is also easy to understand and easy to utilize.

I've had a few issues understanding some of the interface but that could be more from my own lack of understanding rather than Zeffy's set up. I wish there was a way to embed the donation options with the branding options they offer into my website rather than requiring a separate link but this has never been a big issue.

Overall my experience has been fantastic! It has been easy and effective, plus it's FREE for nonprofits.

It is very easy to use. I am not particularly tech-savvy, but I was able to navigate the program and create the forms that I needed. Tech support was available when I did have questions.

I would like for there to be an easy way to manage payments for Silent Auction items. While there is something in place for on-line auctions, I had to create my own make-shift way of managing our in-person auction.

It has been a real gift, allowing us to take donations from our school parents in an effortless but organized manner without fees!

The best feature is allowing folks to give a donation in lieu of fees. That is a novel and wonderful idea.

We love it! No complaints whatsoever. Zeffy is about as simple to use as one could ask, yet provides the detailed reports we need.

Great platform to manage donors, for online donations, and to organize a fundraising event through the ticketing app.

The fact that there are no transaction fees was a big plus for our nonprofit, and the platform is very easy to use.

Automated email received about traffic activity and suggestions to reach ou to donors.

Has been great, especially the customer service. After I signed up, a member of Zeffy emailed and called to check in to see if I had any questions. I've had much follow up since and if I ever have a questions, they respond very quickly! They also listen to my opinions on how to make the site even better.

I love that it is an entire free platform for non-profits with ZERO credit card processing fees. We have used Square & Stripe in the past and lose out on so much money trying to fundraise.

Improvements could be made in the Membership area, as it's setup like you're selling tickets to an event. I would suggest that it has its own category on the site.

Very easy to use. Allows small non-profits to effectively accept card payments without it costing them a ton.

It is truly a free platform and works easily and smoothly.

Needs easier access to view the invoice/receipt that a client is sent/receives.

Have had an overall excellent experience using Zeffy.

The ability to use for ticketing, campaigns and setting up different shops.

Some donors/purchasers have been confused about the messaging on the donation to Zeffy (it automatically populates and it is not explicit that a donation is optional).

The customer service is excellent!

It’s free and takes no fees, it works easily and alerts you quickly of new donors, the spreadsheets are easy to manage and have all the information you need. The customer service is also very quick and lovely.

So far nothing is bad. We have been using the product about 6 months and switched from a different product which took out fees.

Incredible. We will use this as long as it exists!

Zeffy is an amazing platform. It is created by a nonprofit and for nonprofits and they are not here to take anything off the top. With an easy-to-use system and helpful staff who you can actually speak to on the phone, this is an amazing resource. I don’t even want to think about fundraising without it!

No complaints. It is incredible. (If you need fast donations you will need to plan ahead though. Instant donations are not a thing but you can do Weekly donation transfers or monthly!)

Problems we solved: A simple to use platform for donors and us, that can help maximize funds collected, online, customizable for various campaigns and easy to setup! All our goals were achieved!

Simple to use, provides a strong evolving platform that can track from donors to collections, habit and even non-completed forms/donations! Easy to setup forms and modify them... very customizable user experience.

Maybe integrate a CRM to help us manage members of the association who are donors and record notes on their files, store member information and track their history.

My organization had previously used other fundraiser sites including GoFundMe Charity (previously Crowdrise), who decided to strip down their offering and remove almost all functionality. Zeffy was there to respond to those needs and more. Overall the experience was smoother and more tailored to our needs than any services we have used in the past.

Zeffy's features and functionality most closely matched our needs, and the fact that there were no fees taken from donations was a huge bonus. It was easy to learn and use, and the customer support was excellent and attentive. With the help of Zeffy my organization was able to meet our ambitious fundraising goal.

There was a bit of muddiness in sorting out the event registration vs. become a fundraiser vs. donation functions for some users, so there seems to be something lacking in the clarity of some of these processes and how they are communicated to users (I would have to spend time looking into and asking users for this feedback to be more precise). There was also a technical issue with the site within the first few days of the fundraiser; it did get resolved within a reasonable amount of time but added a lot of stress and extra work on the part of the organizers to deal with the inquiries that came as a result.

Creating and adding the giving form on our website was easy and well laid out, integration with our bank accounts and options for when deposits happen are ok. Really have not had to spend much time managing the giving once setup it just works.

Need some more functionality on being able to make different giving options to the online form.

I've had a very positive experience thus far with SimplyK. They have a great team who respond to questions in a timely manner and they continue to work on improvements to the platform.

SimplyK is a free platform where 100% of the donors funds stays with the charity. As a small charity, that means a lot to us and it was the reason we decided to give it a try. It's easy for donors to use, fairly simple to set it up and offers various options including peer-to-peer and ticketing.

SimplyK has made many improvements this past year. As a user of other peer-to-peer platforms, there are some things they can do to improve it for the user during setup. I believe they will make further adjustments and am pleased with their response to my recommendations.

I am so grateful we found this product! It is just what we needed.

Our small-town Senior Center base basically disappeared during Covid. We are struggling to rebuild our membership. Many of our older population are not computer savvy, so we needed something simple to use and that we could easily add off-line (cash) payments to for tracking purposes. Zeffy suits us perfectly.

I cannot get images to load no matter what size or shape they are. Customer Support has been great about getting them to load for me, but I hate to keep bugging them, and I'm not sure why I can't get it to work. Plus telling me what pixel sizes is not helpful for a non-graphic person :\

Easy to use, no more data loss, time and money savvy, community spirit. Love it !

We simply love it (no pun intented) ! We can manage all in one software. No more forgetting about emetting fiscal receipts, loosing a participant or their info, etc. All of that and really easy to use with very kind free support. Simplyk is also eager to get our feedback and work on it. We feel we are part of the same team, working together to reach our goal.

It is not really cons but more wishes. More possibilities in the back office such as having several users for our account. Also our end users would like to have the possibility to pay by Interac or check for all kinds of amounts as well as by cash. Etc. Simplyk's team knows our wishes and a lot of things are in development so I am very confident to have most of them eventually.

I looked into various donation platforms and when I came across Zeffy, it seemed too good to be true. A brief note of my background: two companies I have worked for, had created their own technologies and I was the one selected to demo our technologies to our prospective clients and to travel to our current client's facilities to troubleshoot, which is why I look at technology with a critical eye and a forward-thinking mindset. Zeffy passed both my "eye and mind tests" and we could not be happier in choosing them for our donation platform!

Zeffy is easy to set up and easy to use for our back-office teams and our clients. We receive 100% of all of our donations. Their event management is EXACTLY what we were looking for and we plan to begin utilizing it later this year. Their help desk is responsive and truly helpful. Not sure if you have ever been sent to a "helpless" desk for problem-solving, which for us is quite frustrating. Zeffy's customer support has been exceptional!

We would like for any video to play on the donation screen (where you have the option to select your logo or a video). Currently, Zeffy is only set up to support a short video from YouTube and obviously, our videos are "not short enough", so we cannot play our video, so we display our logo. I do believe they are aware of this and hopefully, in their next technology update, we (and all companies) will be able to display our videos, other than shorts from YouTube.

As a small non-profit it is extremely beneficial to receive all the money you can get and donors still have the option to donate to Zeffy. The tap to pay option has been so useful for us.

I just wish the tap to pay option was available on Android phones as well, phenomenal tool.

Having donors able to set up their own monthly / annual donations has increased our fundraising.Being able to set up events and have people register and buy tickets through Zeffy is a luxury we never had until now.The ease with which it operates is a huge time saving benefit for our fundraising committee.

The customer support is excellent, the software is easy to use, and constantly evolving with improvements.The fees we have saved since moving to Zeffy have been a bonus to our fundraising account. Integration is smooth and efficient.

None that I can think of, Zeffy works better than I had anticipated and offers more than I expected.

Excellent! Thanks for creating this platform in the spirit of not for profits.

Zeffy is easy to use and very helpful for a small not for profit like ours. Having the ability to fundraise without incurring steep processing fees is critical to our mission.We were easily able to create an event page and follow the purchases of attendees. Great platform and will definitely use it for future fundraising events.

Can't think of any cons with Zeffy! The only thing for our customers is the automatic contribution amount at checkout - we understand this is how Zeffy is able to provide zero fee platform but the automatic amount can be confusing for some customers. Otherwise, all great.

happy

Zeffy is easy to setup and use. Love the reports and dashboard. alerts and notifcation at peak. LOVE IT

Stay on this side and never look for fees for at least the non profits. with draw from ACH for auto donations. Call me [sensitive content hidden]. Have a big list to improve and work at TICKET MASTER in IT

Customer service is very friendly and they will address your questions and issues (if you have any issues).

Most other donation platforms charge you 3%-4.5% of the donations you receive. But Zeffy leaves it to the donor to voluntarily cover the cost/processing fees of the donation, thereby letting us receive 100% of the tithe/donation even if the donor decides not to cover the cost of the fees.

For the size we are (up to 30 members) we have not needed Zeffy that extensively for us to identify any cons.