# SmartRec Software Reviews, Demo & Pricing - 2026 > Review of SmartRec Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/nonprofit/smartrec-profile --- [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / SmartRec Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/smartrec-profile/alternatives/) # SmartRec 2026: Benefits, Features & Pricing Wondering if SmartRec is right for your organization? Our Membership Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SmartRec 4.3 [(146)](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/) Pricing Starting at $99.00 per month ### About SmartRec SmartRec is a recreation management solution that helps public organizations manage bookings, schedule employees, track attendance, create pricing strategies and more on a centralized platform. It allows park and recreation agencies to build and distribute custom forms and waivers to manage registrations and collect residents’ information. SmartRec enables administrators to issue waitlists, maintain registration restrictions, organize fundraisers, sell merchandise and generate financial and activity reports. Supervisors can create community segments and groups for targeted activities, discounts and scholarships. Additionally, it provides a separate customer portal, which allows residents to access digital membership cards, activity calendar and transaction history. SmartRec facilitates integration with several third-party solutions, including Google Analytics, Google Ads and Facebook ads. It also provides iOS and Android mobile applications, allowing users to track activities remotely. Pricing is available on request and support is extended via email, live chat, phone and FAQs. Wondering if SmartRec is right for your organization? Our Membership Management Software selection experts can help you in 15 minutes or less. ## SmartRec User Interface ## Popular SmartRec Alternatives Main Product SmartRec 4.3 [(146)](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.06Value for money - 4.60Customer support - 3.90Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Cvent Event Management](https://www.softwareadvice.com/nonprofit/cvent-profile/) 4.5 [(990)](https://www.softwareadvice.com/nonprofit/cvent-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.13Value for money - 4.50Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Uplifter](https://www.softwareadvice.com/dance-studio/uplifter-profile/) 4.4 [(86)](https://www.softwareadvice.com/dance-studio/uplifter-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.40Value for money - 4.64Customer support - 4.19Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [TeamLinkt](https://www.softwareadvice.com/club-management/teamlinkt-profile/) 4.7 [(126)](https://www.softwareadvice.com/club-management/teamlinkt-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.90Value for money - 4.70Customer support - 4.35Functionality Pricing Starting at CA$425.00 per year Get Price Alternative Product [MyRec.com](https://www.softwareadvice.com/registration/myrec-com-profile/) 4.5 [(167)](https://www.softwareadvice.com/registration/myrec-com-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.63Value for money - 4.84Customer support - 4.28Functionality Pricing Starting at $3445.00 per year Get Price Alternative Product [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) 4.3 [(619)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.28Value for money - 4.30Customer support - 4.16Functionality Pricing Starting at $99.00 per month Get Price ## SmartRec Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Starter $99.00 flat rate, per month Plan includes: - Facility management - Online Registrations - Configurable Forms - Memberships - Fundraising - Reporting Tools - Discounts & Promotions Growth $499.00 flat rate, per month Plan includes: - League Registration - Dedicated Account Manager - Staff Management - Marketing Tools Plus $799.00 flat rate, per month Plan includes: - Geographic Segmentation Tools - Merchandise - Support Included - Implementation & Training Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartRec Features - Popular features found in Membership Management Application Management Communication Management Dues Management Email Marketing Event Management Member Directory Member Portal Membership Renewals Payment Processing Promotions Management Registration Management - More features of SmartRec Access Controls/Permissions Accounting Accounting Integration Activity Dashboard Activity Management Activity Tracking Alerts/Notifications API Attendance Management Attendance Tracking Attendee Tracking Automated Scheduling Billing & Invoicing Booking Management Calendar Management Check-in/Check-out Child Care Class Management Class Registration Class Scheduling Client Management Client Portal Contract/License Management Credit Card Processing CRM Customer Accounts Customer Database Customer Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Data Import/Export Discount Management Donor Management Electronic Payments Email Reminders Email Templates Employee Management Enrollment Confirmation Event Calendar Event Registration Event Scheduling Facility Management Facility Scheduling Faculty/Staff Management Family Memberships Financial Analysis Financial Reporting For Campgrounds For Dance Studios For Martial Arts Forms Management For Summer Camps Fundraising Management Group Registration Invoice Management League/Team Management Maintenance Management Marketing Automation Medical Management Member Accounts Member Communication Member Database Member Management Membership Management Membership Signup Mobile Access Mobile Alerts Mobile App Multiple User Accounts Online Booking Online Forms Online Payments Online Registration Onsite Registration Payment Plans Point of Sale (POS) Program Management Real-Time Reporting Recurring/Subscription Billing Refund Management Reminders Rental Management Reporting & Statistics Sales Reports Scheduling Self Check-In/Check-Out Self Service Portal Skills Tracking SMS Messaging Staff Management Staff Scheduling Student Management Team Management Third-Party Integrations Transaction History Visitor Registration Volunteer Management Wait List Management Website Integration ## SmartRec Integrations Google Analytics 360 Integration rated undefined from -1 review iPost Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review Evolia Integration rated undefined from -1 review Bloomerang Integration rated undefined from -1 review Funraise Integration rated undefined from -1 review See all 11 integrations ## SmartRec User Reviews Overall Rating 4.3 Ratings Breakdown 5 51% 4 34% 3 11% 2 2% 1 1% Secondary Ratings Ease of Use 4.1 Value for money 4.1 Customer support 4.6 Functionality 3.9 Zoé F. Verified reviewer Sports 51-200 employees Used daily for less than 2 years Review source Reviewed August 2019 Amilia, a good and user-friendly software for every employee 5 With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client. Cons: It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service. Reasons for switching to SmartRec Not user-friendly at all, a lot of bugs. After a year of use, our staff had still problems using the software. Vendor Response Thanks so much for your review Zoe - will take your feedback to the support team! Replied February 2022 Read More AT Astrid T. Verified reviewer Recreational Facilities and Services 2-10 employees Used monthly for less than 12 months Reviewed October 2024 Great Software for Bookings 5 Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement. Cons: The only downside we've encountered is that tickets cannot be refunded directly, only credited back. Reasons for switching to SmartRec Crashed the site and bad support. Didn't meet the neeeds Read More AK Amanda K. Verified reviewer Child Day Care Services 51-200 employees Used daily for less than 2 years Reviewed August 2024 Great for some things but there could be imrovements for others. 3 Overall, our business enjoys using this but as mentioned there are some aspects that need to be improved and considered. Businesses with funding - the charges on refunds seems high as well. Ratings Breakdown 3 Ease of use 2 Value for money 5 Customer support 3 Functionality Pros: Its great for programs that are one time programs such as camps, drop in classes etc. Cons: I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process Read More KG Kyle G. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for less than 12 months Reviewed August 2024 Sparta YMCA 4 Positive after adjustment time on the front end Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: User-friendliness, aesthetics, response-time, customer service Cons: Lack of reporting capabilities, repetitive information required during purchases, capabilities around mass editing, ability to toggle memberships to different categories in the middle of the month, ability to retain payment information attached to a users account Reasons for switching to SmartRec Lack of attentive response from Daxko, lack of customer service Read More MZ Matt Z. Verified reviewer Sports 2-10 employees Used daily for less than 6 months Reviewed August 2024 Simple yet effective 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The simplicity of the program and being able to make it easy for my camp directors Cons: Reporting section needs to be able to show over a longer time period Reasons for switching to SmartRec Did not have what we wanted to do for our camps Read More CS Casey S. Verified reviewer Recreational Facilities and Services 11-50 employees Used daily for less than 12 months Review source Reviewed October 2021 Decent Alternative? Maybe, I guess... 4 Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app) Cons: Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available. Reasons for choosing SmartRec PerfectMind was too expensive. Amilia was the closest to PerfectMind with similar to Max Galaxy costs. Reasons for switching to SmartRec Max Galaxy is now defunct. We were forced to find an alternative. Vendor Response Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :) Replied February 2022 Read More SH Stacy H. Verified reviewer Performing Arts 11-50 employees Used daily for less than 2 years Review source Reviewed October 2021 Feedback 3 Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 2 Functionality Pros: The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone. Cons: The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience. Reasons for switching to SmartRec It was expensive and had poor reporting options Read More CM Chelsea M. Verified reviewer Sports 51-200 employees Used daily for less than 12 months Review source Reviewed October 2021 Room for Growth 4 Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates. Cons: Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out. Reasons for choosing SmartRec \- We heard a lot of bad reviews about CivicRec's financial management software from users. - RecTrac, though robust, was too complex for an average user. Amilia had an easier feel to it. Closer to an app than a spreadsheet Reasons for switching to SmartRec In October of 2021 MaxGalaxy is being discontinued. We were also not happy with the software as a whole & would of looked for a new service anyway. Vendor Response Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team. Replied February 2022 Read More ET Erika T. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Reviewed February 2023 Smart Rec Review 4 SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement. Cons: There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks. Reasons for switching to SmartRec The previous system was antiquated and was not providing support or development like we needed Read More CA Chelsey A. Verified reviewer Recreational Facilities and Services 11-50 employees Used daily for more than 2 years Reviewed January 2023 Why we love SmartRec 5 We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts. Cons: The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module. Reasons for choosing SmartRec Integrated with 110% cost recovery, ease of use, and customer service. Reasons for switching to SmartRec Losing software due to loss of Microsoft Silverlight. Read More Showing 1 - 10 of 146 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/) ## SmartRec Popular Comparisons [Cvent Event Management vs SmartRec](https://www.softwareadvice.com/nonprofit/cvent-profile/vs/smartrec/)[Uplifter vs SmartRec](https://www.softwareadvice.com/nonprofit/smartrec-profile/vs/uplifter/)[TeamLinkt vs SmartRec](https://www.softwareadvice.com/nonprofit/smartrec-profile/vs/teamlinkt/)[MyRec.com vs SmartRec](https://www.softwareadvice.com/registration/myrec-com-profile/vs/smartrec/)[Neon CRM vs SmartRec](https://www.softwareadvice.com/nonprofit/neoncrm-profile/vs/smartrec/)[Jumbula vs SmartRec](https://www.softwareadvice.com/music-school/jumbula-profile/vs/smartrec/)[Upper Hand vs SmartRec](https://www.softwareadvice.com/nonprofit/smartrec-profile/vs/upper-hand/) [Compare All Alternatives](https://www.softwareadvice.com/nonprofit/smartrec-profile/alternatives/) ## Other Top Recommended Membership Management Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (619) Recently recommended **118** times [GrowthZone](https://www.softwareadvice.com/nonprofit/memberzone-profile/) **4.4** (279) Recently recommended **62** times [Glue Up](https://www.softwareadvice.com/crm/glue-up-profile/) **4.5** (197) Recently recommended **24** times [Member365](https://www.softwareadvice.com/product/10254-Member365/) **4.3** (47) Recently recommended **23** times Stuck Between Options? 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