SmartRec

RATING:

4.4

(128)

About SmartRec

SmartRec is a recreation management solution that helps public organizations manage bookings, schedule employees, track attendance, create pricing strategies and more on a centralized platform. It allows park and recreation agencies to build and distribute custom forms and waivers to manage registrations and collect residents’ information. SmartRec enables administrators to issue waitlists, maintain registration restrictions, organize fundraisers, sell merchandise and generate financial and activity reports. Supervisors can create community segments and groups for targeted activities, discounts and scholarships. Additionally, it provides a separate customer portal, which allows residents to access digital membership cards, activity calendar and transaction history....

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SmartRec Pricing

Contact Amilia directly for more pricing details.

Starting price: 

$99.00 

Free trial: 

Available

Free version: 

Not Available

SmartRec Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for SmartRec

1 - 5 of 128 Reviews

Katherine

Verified reviewer

Leisure, Travel & Tourism, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Amilia Review

Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory.

PROS

- User-friendly both for the administrator and the clients. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy. -Mass editing of programs. - Live online chat support.

CONS

- Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform.

Vendor Response

Hi Katherine - thanks so much for the review! We are glad to hear you are satisfied with your Amilia experience and will take your feedback to the product team.

Replied February 2022

nicole

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Excellent customer service

It's been wonderful. I'm huge on personal service and they have the best help.

PROS

The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.

CONS

It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.

Reason for choosing SmartRec

Options.

Reasons for switching to SmartRec

Was told amilia had all the iclass had and more. More options.

Becca

Religious Institutions, 501-1,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2021

Amilia

I do not find Amilia is a positive experience, and it was more difficult to use and I felt it slowed my productivity down. Some departments have kept using another registration software and we have suggested our entire company make the switch away from Amilia.

PROS

Amilia does collect registration information, process payments, and allows you to create a variety of programs people can register for. It accomplishes the bare minimum requirements of a registration software.

CONS

Amilia is not simple to use, not very intuitive for people to use on the front end or the backend. Even after using it for many months (after an Amilia led 4 part training session) it was still a struggle to use, nothing was simple and I always felt like it was my first time using it. It's really store based which is odd for a registration software.

Reasons for switching to SmartRec

I suspect cost was a factor, and Amilia promised to deliver a couple features our other software was lacking. Those who used that software didn't think those missing features were a big enough reason to make the switch.

Vendor Response

We're sorry to hear about your experience with Amilia - it's definitely not the norm and we'd love to discuss some of these pain points further. While our store may not be traditional for a registration software, the add-to-cart process is standard for all other online transactions and therefore provides a more familiar experience for your clients and participants. Our last end-user CSAT was 98% so we're confident in our approach to modernizing activity registration. Someone from our Customer Experience team will reach out shortly to sort out the issues you've shared.

Replied March 2021

Aaron

Recreational Facilities and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Bally Sports Review

Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me.

PROS

I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

CONS

Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

Reason for choosing SmartRec

Cost and smaller size/better customer service.

Natalie

Sports, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2019

Good software but not for my business

I was sold something that I was unable to use after being promised that it could be customized to fit my business. There is a contract involved and I ended up paying for 2 different platforms since Amilia was not something that I could work with.

PROS

Many features with plenty of bells and whistles. Can be customized to an extent and would be a useful platform for many businesses.

CONS

I was not able to use the software for my business. It showed families the amount a year of classes would cost and wouldn't allow for the payment options that they have been accustomed to since I opened. Setup was tedious and very complex.

Reason for choosing SmartRec

It seem innovative and intuitive and that it could work for my business but that was far from the case.

Reasons for switching to SmartRec

Wanted to explore other options.