The ability to use a product that makes my life easier. Good product and very well developed.

I liked how it was very easy to find the information that you were looking for. For my team and I we like/want/need platforms that are easy to use.

So easy! I've used other platforms that require six months of prep work before the event because the platforms are so convoluted and complicated. Snowball takes the basics of what you need to run an online auction and keeps them easy. You don't need to be incredibly tech-savvy to run this platform! It's quick and simple to set up a new event. Adding items takes minutes and editing them is just as easy. I loved the simplicity of the auction itself and that it could be run by one person short on time.

This software was such a blessing for our silent auction in February. I researched multiple options for our organization's first virtual auction and was blown away by how expensive everything has become. Other options are easily over $1,000, charge per "event", place strict limitations on the number of items/bidders, or charge insanely huge processing fees. Snowball was by far the most affordable choice and it offers unlimited items and bidders with a smaller processing fee. Additionally, the software fee is annual and we can use the platform as often as we want over the course of the year! We literally couldn't have met our event revenue goal if not for Snowball's affordability.

I'd like to see a "shopping cart" for bidders who win more than one item. We had multiple winning bidders who won more than one item and they had to pay for each thing separately. I've used auction platforms before that will take a winner's goods and put them into a cart for a quick, one-time checkout. Because we had winners with 3-5 items, a handful of them opted to send us a check for the entire amount since paying five different times was inconvenient. Being able to move the listed items would also be a great feature—we added items as they were collected/donated and then when we wanted to reorder the lineup, we had to delete every single item and re-create them to get them to appear in the order we wanted.

The overall experience has been a smooth and efficient transition for the organization.

The go live feature that shows the donations as they are received.

Customers are not allowed to add different bank accounts for the different campagins.

We have had a very good experience with Snowball. These are the comments from our Board and donors. Thank you all!

It is simple. We like the ability to register for events, conduct auctions and solicit donations in one portal. [SENSITIVE CONTENT HIDDEN] was phenomenal getting us set up! We appreciate [SENSITIVE CONTENT HIDDEN] help too! The investment is substantially less than other companies. Your credit card fees are lower than other companies.

The text to give doesn't work for our donors. We wish the levels of giving would remain low to high after we set ot up. For the auction, our donors wish they received a separate email or text saying sorry you didn't win, make a donation, like other companies. Our board's biggest concern is we require our donors to pay the credit card fees. However, over 90% of our transactions do not. A $50 gift, for example, the donors may pay $52 but our organization only receives $49.76. We lose money and have to solicit more donations to reach our goal. Our previous portal allowed donors to set a time frame for reoccurring donations. We wish for event registration our QR code would be provided rather than yours per our donors request.

I like how this software allows me to easily present our current projects & fundraising campaigns. Userfriendly, excellent customer support, and neat interface.

I wish there was a way to promote current campaigns through the software in order to reach more people.

As I learn the software, I continue to find new uses for our organization. I believe this product is versatile and has a lot to offer for the price. Customer service is 5-star - quick responses and very helpful.

I really like the ease of use. The software is intuitive. I appreciate not only being able to run a fundraising campaign, but I also like the ticketing feature. Moving to virtual concerts and not needing assigned seating, this basic ticketing feature has been a great low-cost way to sell tickets. I also like the reports and filter option. I can easily export data. Having the option of "text-to-give" is a nice feature and is easy to set up.

Although the pros far outweigh the cons, I would appreciate an easier way to reconcile deposits. The deposit detail provided doesn't always reflect actual transaction activity in the case of issuing refunds. Customer service does provide the detail, thought, when asked. Every once in a while, a purchaser has failed attempts at donating/purchasing a ticket. This usually leads to a double charge with the need to refund. My organization is still charged the processing fees. I would imagine this is "industry standard". I would love to have a way to send an email blast to event ticket purchasers. I was told this feature is "on the roadmap", though. One little con is not being able to highlight text to copy/paste when creating a campaign. If I highlight by clicking and dragging (out of habit), I typically get kicked out and loose edits.

Snowball tools helped Encuentro take our fundraising activities to the next level - super easy to use and set-up campaigns and I love the text to give feature and online auctions!

Although we tried to use the 'simple CRM' for our purposes, even entered off line donation information for donors who did not give via Snowball, we could never extract a consolidated donor list and donor email addresses couldn't be changed or updated. Sadly, it just was not robust enough for our needs.

Good user interface.

What I love most about this product is its customer service accessibility. While the product may not have all the bells and whistles that some more expensive lines have, the team is always ready and willing to make modifications so it fits your needs well.

Some features you find with pricier competitors are not available.

Needed a system with capacity that could process payments for major fundraising venture. It delivered with flying colors.

The payment processing via the Snowball system was seamless. Loved that donors were able to receive an immediate confirmation. Users felt the system was easy to navigate from screen to screen and the on-screen text made the process nearly error-proof. Also, it was easy to integrate Snowball into our existing system and processes. Snowball is a winner!

At the onset, the user needed to determine if a caller was providing a pledge or a donation and then select the initial process flow. It was not a major inconvenience, however, it might have been a tad bit easier if everything fell within a single set of screenflows. Perhaps there could be a dropdown selection of donor or pledge on the first page and the software would then direct the followup page flows accordingly.

Good. My representative is very attentive

Easy to use. Lots of help with technical issues.

Not as many options as more expensive text to give options.

es un muy buen software me gusto ya que es muy buena basica y muy intuitiva es lo mejor que puedes pedir aparte que es economica la verdad es un chollo.

Suele pasar que esta herramienta me dejo encantado ya que me a d ejado un buen sabor e boca con la función de subasta así se puede ofertar muchos productos y ver las ofertas y llevar un control de la actividad de las pujas.

en general no he encontrado ninguna pega a esta herramienta me gusta como se desenvuelve por lo cual es muy fiable se puede recomendar mucho salvo un poco mas de optimización se les pide.

Our overall experience was great!

Snowball is a great product that makes it that much easier to raise money via text-to-give and other useful features. They provide a great customer and user experience.

I have nothing that I didn't really like about the software.

Easy to use. Intuitive software. Low costs and text to give feature.

Email field for donor database is a mandatory field. We receive checks and would like to track the donation.

I like how easy the 2 step process easy and the security provided. It can be very personalized and customized to the user which I like a lot.

Can be pricey but I feel good that it is secure and easy. Pricing is a lot priority compared to peace of mind and sanity of implementation.

Snowball was extremely easy to navigate and use. It was very simple to instruct others to use it as well. Everything was digital and that made it less of a hassle.

The only qualm I had was when visiting the multiple pages on Snowball, we always had to re-enter the original site.

The software was super simple to use and my team and I really enjoyed the simplicity of the program training was also easy other than it took a little bit longer for me to learn then I thought