Sparkrock Software

Long term NAV user

My overall experience with Sparkrock has been positive. There have been challenges, and usually because I didn't listen to their advice. I have learned over the years to trust their judgement, while I know my organization best, they know the product and have been through many more implementations and upgrades than I have.

Pros

The flexibility of the product. The ability to use as much or as little as you want. The opportunity to expand as funds become available. The use of dimensions enables specific reporting requirements. The software is a Microsoft product so information is easily transferred to other Microsoft products. The introduction of a "search" function in recent upgrades is a simple function that I use almost everyday.

Cons

The accounts payable g/l batch report and sales invoice when originally printed cut off fields and customization's where necessary before they could be used.

Great Support Team

Logging a support ticket is very easy and the response time is very quick.

Pros

The import feature verifying dim coms for our payroll journal entries is a great tool. This prevents invalid dimension combinations from being posted, thus eliminating the need for reallocating journal entries. This ensures that we have accurate reporting for the Ministry.

Pleased with the product. Would recommend.

Pros

General ledger entries can be set up to include Ministry of Education expense categories and objects. This allows for quick confirmation of where expenses will be reported when viewing these entries. Very happy with their customer service.

Cons

The WebApps has some functionality that isn't a perfect fit for us, and we've had to make some changes to adjust to what functionality exists.

Great product. Good company to work with.

Overall very happy with it.

Pros

The product is very user friendly and has a lot to offer. There are many options to find various lists or reports you need.

Cons

Some functions are for a larger company than what we are. It would be nice if the product could offer options for both larger and small companies.

Surprised at how easy the solution was to learn.

Great product. Great company. Would highly recommend.

Pros

This product is extremely user friendly and easy to navigate. The option of going paperless is fantastic (all AP invoices can be attached electronically). When you encounter an issue, the response from customer service is quick. The entire Sparkrock staff is extremely friendly and they are passionate about their product. They work with you to ensure an easy transition/upgrade.

Cons

They offer training videos in the customer support center but some are not thorough enough. I hope they release a tips and tricks for AP

great product for small/medium industries.

Very easy to use and user friendly!! Easy to learn and compare to other ERP systems like oracle, sap !! cost effective.

Pleased to date, excited for the future of this product

We've been using Donor Engage for a little under a year. The system is integrating into our existing Dynamics CRM platform (using for an entirely different department in our organization since 2010) and the ease of that transition has been smooth and straight forward. Donor Engage is replacing a large number of individual systems for offices across Canada so the learning curve can be steep. With adequate support to end-user training users appear to adjust to the new system quickly. Feedback from a number of the offices now up and running remains positive with users noting that once they have adjusted to the 'sequence of events' for various procedures in the system it's smooth sailing moving forward. Users are also thrilled with the reporting capability and opportunity to review data that (in most cases) they've not had the ability to do before. The fact that Donor Engage is developed within Dynamics CRM opens up a great deal of reporting flexibility (though some challenges too, but all systems have those!). Dynamics CRM also brings a great deal of functionality to an organization in general which is helpful for those users who really want to push the system to it's full potential. We are excited by the roadmap for the product and Altus' clear commitment to the product moving forward, and we look forward to enhancements over time.