All StarChapter Reviews

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LaToya

Management Consulting, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2022

Local CMSA Chapter

User Profile

Patrick M.

Verified reviewer

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Service, Price and Functionality

PROS

I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.

CONS

When membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!

Reason for choosing StarChapter

We never received a response from the other provider.

Reasons for switching to StarChapter

We switched because we needed an actual member directory and event registration.

Vendor Response

Wow thank you for being a long time StarChapter user and for taking the time to share your experience, we really appreciate your feedback.

Replied August 2021

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Membership management software that covers all bases!

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

PROS

StarChapter set everything up The training they provided was comprehensive The support is excellent. I had a few questions and received a response back within hours or even minutes. Once you get the hang of how it works, it is easy to make changes The price is incredible! We are a very small non-profit with a limited budget. Our users love the software. The admins really like the back end and the information it provides. Our members love the website and how easy it is to renew membership, sign up for classes and events.

CONS

Reporting is a little weak: I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.) I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Reason for choosing StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!

Reasons for switching to StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Marie

Accounting, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed January 2021

I regret this purchase so far

I am not happy. Customer service always finds reasons why the problem is about me, instead of about their non-user-friendly platform.

PROS

It's attractive for the users. When you can get the features to work it has a polished looks. Content added in the admin menu is automatically added to the website.

CONS

Where do I start? I have a long list of complaints about this platform. If it were more user-friendly it would be great. Unfortunately it is not user-friendly or intuitive. I have used other systems that required much less customer service requests on my part. I would not call myself a tech expert but I do tend to navigate technology with mild to little difficulty, including editing my own website and some light coding, so I am not a complete novice. I am constantly having to go back and rewatch support videos or fiddle with the system because its just not intuitive. If and when i do figure out something that should be simple, the features are pretty nice, but the platform is so frustrating that I have not found the transition worth my while and I regret it.

Reason for choosing StarChapter

I thought the features of this product would make my life a little easier. Membership has grown and I am the primary admin as well as the ED.

Reasons for switching to StarChapter

I thought the features of StarChapter would help me, as the only person really doing this work. If you can figure out the features, they are polished and the website is updated when you add content in the menu.

Vendor Response

Thank you for posting a review, we would like the opportunity to investigate your feedback further and we'll reach out to schedule some time.

Replied February 2021

Marie

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Importance of Star Chapter

My overall experience is Excellent. We have been with StarChapter for 10 years or more.

PROS

I am able to manage everything in one program. Website, Membership and Events

CONS

I can't really say I dislike anything.

Vendor Response

Thank you for taking the time to share your feedback.

Replied January 2024

Cindy

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

StarChapter Review

PROS

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

CONS

Reporting is what I like least about StarChapter. Historical information isn't easy to access.

Reason for choosing StarChapter

The cost and YourMembership, although very robust, was much more than AZ Total Rewards needed.

Reasons for switching to StarChapter

StarChapter was much more manageable and user friendly.

Vendor Response

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Replied February 2021

Debbie

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2020

Great value and easy to use for chapter associations

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.

PROS

Its simple and has the website/database/financials/surveys/emails all in one.

CONS

The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

Reason for choosing StarChapter

Larger more well known company and I already knew how to use it.

Reasons for switching to StarChapter

MemberClicks is a great product but is way too expensive and robust for what we needed/use it for.

Vendor Response

Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

Replied February 2020

Kerry

Non-Profit Organization Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2020

Good for the basics

PROS

StarChapter combines all of the functions chapters use for membership/website/registration under one "roof". This can save time and provide additional functionality.

CONS

The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.

Reasons for switching to StarChapter

StarChapter was promoted by the national organization of which my clients are local chapters.

Vendor Response

Thank you for your feedback, we really appreciate it as it helps us improve our product. Our new layout series, the M Series, is available! The announcement has had an overwhelming response. We are currently scheduling redesigns to this new layout series. If you'd like to add your chapter to the waitlist to start the new year with a new look, please submit a ticket to our support team. The impact of a brand-new website design on an organization can be significant to your membership, sponsorship, and volunteer programs.

Replied February 2020

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Star Chapter saved me hours of work

Love it and I tell everyone how much time it has saved me overall. Now to train the new board with some features so they can take on some more website tasks.

PROS

Star Chapter saved me hours of work. With my other website, it took me approx. 10-15 hours a week to maintain and keep updated. Since we moved to Star Chapter, I go in twice a month and make changes, updates and create my meeting email reminders for the following events.

CONS

What I like least is sometimes when updates are made we don't know about it unless we send a message to the helpdesk. For example , newsletters changes to freeform from the previous month and I couldn't figure it out.

Reason for choosing StarChapter

Convenience, reporting, easy to use and customer

Reasons for switching to StarChapter

To save time and have everything under one website which includes payment abilities.

Vendor Response

Thank you for taking the time to share your experience, we really appreciate your feedback.

Replied October 2022

Glenn

Facilities Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Perfect product for non-profits

Fantastic! We were looking to rebuild and rebrand our website several years ago and I was informed of the product by IFMA International. $50/month is way better than $10,000 to develop and implement a web page.

PROS

The ease of use and support that we need

CONS

There's nothing that we don't like! It fits perfectly with our needs and budget

Reason for choosing StarChapter

Great support, ease of use, and budget.

Reasons for switching to StarChapter

Modernization and budget. Made way more sense than developing a new website.

Vendor Response

Thank you for taking the time to share your feedback.

Replied January 2024

Kim

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

TCEL

Without a consultant to help with the process it would have been more difficult.

PROS

I had used it before. Not sure what else you want me to say.

CONS

The email system, it is the worst part of the system. the new system is very un-user friendly.

Reason for choosing StarChapter

It fit the best for the organization after reviewing options.

Reasons for switching to StarChapter

It fit the best for the organization after reviewing options. there was no option for Other. We did not use Shelter Management System.

Vendor Response

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team and we will schedule that for you.

Replied January 2024

Polly

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

I love StarChapters

Amazing! StarChapters staff is super friendly and willing to help. I enjoy working with the team.

PROS

I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey.

CONS

For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward.

Reason for choosing StarChapter

I use both. Star Chapters doesn't have a swipe option yet for onsite, day of sales.

Vendor Response

Thank you for taking the time to share your experience, we appreciate your feedback.

Replied November 2023

Ana

Civil Engineering, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Major upgrade for me!

Overall, this is an exceptional software with supportive customer service and knowledge base library.

PROS

I love the fact that everything is in one software. I used to have to use multiple ones and now I have everything in one, easy to use, functional place. The membership tracking, the payment processing and ease of website updates are amazing.

CONS

There is limited customization after a certain point. If the field hasn't already been created then in some cases you cannot create it. Some things cannot be made mandatory and there is a limited way of filtering member reports.

Reason for choosing StarChapter

It was recommended to me and after the demo, I knew it was right for us.

Reasons for switching to StarChapter

Wild Apricot was limited in reporting capability, outdated in general, not user friendly, limited capacity and zero customer service.

Laura

Civic & Social Organization, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

StarChapter is serving us very well!

Moving to StarChapter has benefited us in many ways. Our association member management was based on spreadsheets so this is so much better. Our prior website was significantly outdated, so again, moving to StarChapter was a great improvement. We did lose functionality in that our prior financial system was Method (had limited member management) and did interface to Quickbooks. However, StarChapter's ability for on-line dues management resulted in a significant dollar collection in our first couple months of being live which was a very pleasant result. We are very glad to have made the transition to StarChapter.

PROS

Software has a great website component - catalog of website pages format and views, flexible build, sleek modern look and great background site security. The website provides a "wow" factor. The Association management portion of the software has many tools for membership management, event management, dues management and email communications functions. All are very helpful. There are a number of on-line resources serving as a knowledge base and their support is wonderful. Most questions are answered within 24 hours. Members also really like the ability to pay dues or make donations or purchases on-line.

CONS

As a heritage culture society we had a few membership/group use case issues that the software couldn't really address and there wasn't much guidance on possible workarounds. We needed a few more project hours on our implementation phase (we were turned over to support before we went live). There needs to be a user manual document to further define screen fields as there is great flexibility in the system. While the videos are helpful, they don't provide enough detail for taking the system to beyond a basic level. The other key limitation is the lack of interfacing to financial systems like QuickBooks. While we really like the ability for members to pay dues or buy from store via credit-card, there is double entry for bookkeeping due to lack of interface.

Reason for choosing StarChapter

Our society's prior webmaster provided the name StarChapter as a product to review, investigate and potentially install. We also looked at the PC World magazine (2017or 2018) comparative review of association management software. StarChapter provided reference contacts who provided good information on pros/cons and good perspectives on the software feature/functions and working with the company.

Kate

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

All Around Great Service at a Great Price

StarChapter is fantastic for the price. Previously, we did not have the ability to provide our members with a secure space on our website for accessing members only information nor registering for our events. We're now able to do that and so much more which really added to the membership benefits we are able to provide to our members. The simple, straightforward design to our website allows our members and non-members to easily access information and register for our events at a fantastic price for a non-profit organization.

PROS

The ease of use that allows us to have a members only section on our website; the quick and straightforward set up and designs for each page on our site; the ability to adapt pages to include accessibility options for folks using screen readers or are hearing impaired.

CONS

The communication tool - we've been using Constant Contact for several years and we've found the flexibility both in e-list management and design that CC provides will keep us using that service over StarChapters.

Reason for choosing StarChapter

We searched for a few months for products that would allow us to do what StarChapter has allowed us to do and found they were all extremely pricey and offered so many additional services that were just unnecessary for our small association. StarChapter was the perfect price, perfect product, perfect everything for us to be able to do our job as a membership association efficiently and cost-effectively. I have and will continue to recommend StarChapter to small associations like mine in the future.

Jon

Construction, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2022

Implementation was frustrating

Signing up with SP was a real hassle. We are a small non-profit chapter of a national organization with minimal monthly / annual money flows where we need SP to funnel online payments. Their underwriters were not accommodating to the information we provided - we didn't have exactly what they wanted. Our bank issues all checks after we give them an online check request (we have no check stock). What they provided for a voided check was an online version. We explained that, but SP kept demanding a voided check. Had to get SC management to convince the SP u/ws to let our application through. Also, SP's response time was horrible. I would send an uploaded response one day, they would send a system-generated "received it" response the next, then not get to a review until the following day, then respond the day after that. They were so late in approving our account that we had to forgo the online collection in our November 2022 luncheon and dip into savings to pay for the monthly meeting expense out of reserves (about $1,500).

PROS

The look and feel of the StarChapter ("SC") website is so much better than what we previously had through the national "mother" association.

CONS

Implementation was said to be quick and easy. We had exactly the opposite. Little follow-up, unclear directions, reliance on written tutorials rather than a live body to help us through the process, email contact that was not direct from the implementation person which caused the "system-generated" email to not just get caught in a spam filter but to get lost in a quarantine quagmire. Also, we provided tax details that only were acceptable after we pointed out it was all the IRS issued to us. SC was able to go to the IRS's online look-up which gave SC the same details we sent them - then they said what we sent was good. I still don't understand what the hang-up was but didn't push it any further.When we finally got approval for the StarPay ("SP") module, the SC implementation person turned off our "collect money at the door" option for registrants (she was not directed to do so), and had to go back again to get her to turn that back on. It was an easy and overnight fix, but shouldn't have had to go through the time and hassle of doing that in the first place.

Reason for choosing StarChapter

The sales person was quite good. Helped us in a very good presentation. The implementation team left a lot to be desired.

Reasons for switching to StarChapter

HL platform from the national association "mother" was very difficult to arrange a pay portal (had to get the national org CIO involved more than once), couldn't do an easy event registration, and the look & feel of our site was old and clunky to make changes. The functionality was not near what was needed to make it a pleasant experience for site visitors - projected a bad image.

Vendor Response

Thank you for taking the time to share your feedback.

Replied January 2023

Rich

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed November 2023

Every Platform Has Its Flaws

PROS

The website generally looks good and membership management is fairly seamless.

CONS

Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.

Reasons for switching to StarChapter

Wanted an all-in-one management platform.

Vendor Response

Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team and we will schedule that for you.

Replied January 2024

Danna

Verified reviewer

Information Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Easy to use, great customer service

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

PROS

The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

CONS

If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

Charlotte

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

StarChapter Review 10/23.2018

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members. I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

PROS

Top items: 1) Ease of access from any location. 2) Ability to have most of the associations information in one spot 3) Email communication 4) Reports available. Love the graphs for membership, meeting attendance, etc... 5) Love that the members can download the meetings they attended to track their own CEH credits. 6) Love how the support team gets back promptly on issues. 7) The newsletter StarChapter sends out although finding time to read it gets in the way. 8) The ease of using it. It's not hard to train others to use it.

CONS

Least liked: 1) Email verification. 2) The difficulty to find where to change some information and the need to ask what page it is on. 3) Renewing a members dues from administrative point of view has been difficult. 4) Would like notification of any issues concerning members. 5) Screen size for creating an event. Would like it bigger.

Alisha

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed December 2016

Small Texas Association

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

PROS

The email communicating system.

CONS

The mismatch of options on the front end, individual profile end, and admin end of the site. The inability to set standard views for daily use (defaults for individual members) The complicated way the profile editor is displayed. The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Pam

Professional Training & Coaching, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2023

President of NSA Georgia, Inc.

We us the slider design on our home page to present a professional view of what programs we are offering our members and guest. They can register for our association or a meeting and it is our central communication hub.

PROS

Allows members to register and pay online and provides the database from which to send notifications.

CONS

Not dynamic. Very linear in reporting etc. For example, I want to report showing all of the guest for a meeting, not a list by registration date or name. Who said they are coming in person? Not to have to get the report and manipulate the CSV file.

Reason for choosing StarChapter

It was supposedly an easy transition. I came on shortly after the "conversion" to find that we lost the date that our members initially joined, they are all 1950! We didn't have a technical person that understood what was happening and I wish Star Chapter had at least done some kind of check. We also didn't have any money flowing through to our bank because some third party payer setting wasn't correct. Again, some conversion help. Right now, I am thinking of looking at other association management software because of the clunky database and lack of visual design ability.

Vendor Response

Thank you for taking the time to share your feedback.

Replied November 2023

Tiarra

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed October 2018

Good for Starter Nonprofits - Awful Otherwise

Awful. I'm tired of opening tickets for every single matter that isn't addressed in the Knowledgebase.

PROS

This software is affordable and great for nonprofits that are just starting out. It provides everything you need to get started, including a website, dues structure, member letters and member CRM.

CONS

This software lacks a lot of functions that nonprofits really need. There doesn't appear to be a platform for managing CEUs, there is no membership card template, customizing emails with member data appears to have limited functionality, extracting membership data for dashboards is near impossible - you can only customize the data so much and the reports and charts built in are limited. Member categories are tracked poorly - our system doesn't categorize expired members, you have to go to the non-members section to find them - even though Expired is a category in the data filter! One screen has a specific number of active members, and another screen will have a different number. And the Knowledgebase is terrible. I've had to open like 50 tickets because so many of the concerns I have or matters I need help with are not on the Knowledgebase! My nonprofit has decided to move on with another platform.

Jeremy

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2017

Good but challenging

As a non-profit organization we don't have a lot of money to spend. StarChapter knows how organizations (like ours) operate and caters to our needs. They do a great job of creating a straightforward user interface with with modest functionality. The CMS is pretty easy to understand and navigate on the back-end. My issues are that the editing process can be confusing. If you have custom templates built they may be completely inaccessible as .php files maintained on the corporate level. This means that it can be a challenge to change the look and feel of many pages without placing a service request. And then you need a back-and-forth exchange before the desired result is understood and realized. That said, the StarChapter team are very responsive and try to be very accommodating in their responses to questions and requests. They also check on open tickets several times before asking if the ticket can be closed. So even if YOU forget that you wanted information and that you needed to follow-up regarding a task, they will remind you by asking if you still need help. StarChapter has a lot to offer but there may be limited flexibility and if, like us, you have a volunteer staff with limited resources and annual turnover of the controls... it can be really hard for someone else to take over the site management. There's a modest learning curve and so it might be a challenging transition. It would be ideal for organizations with stable staff, consistent staff engagement, and a development budget.

PROS

Robust tools

CONS

Not very intuitive

Morgan

Environmental Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2021

basic features missing

I think starchapter is mostly userfriendly and organized in an intuititve way, on a high level. Doing certain basic tasks seem to have far too many steps, though. Like adding a single member requires going though 7-8 different screens.

PROS

we can manage events, communication, member database and website all from one platform

CONS

the communications tools are limited and the membership functions don't allow for much flexibility with memberships that have multiple people listed. The system forces you to enter a per person dues rate. So a 3 person membership that costs $100 actually costs $33.33 in their system, which when multiplied by three doesn't result in a round number. Members can't upgrade and downgrade as they see fit as well, they have to get in touch with staff.

Vendor Response

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Replied November 2021

Rich

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Long time StarChapter user

As I said, we are a volunteer driven educational organization. StarChapter assists our organization with managing activities and members, which are our core competencies.

PROS

StarChapter is easy to implement and use. Their support team is excellent and very responsive. Most of the applications are easy use.

CONS

We are a volunteer driven educational organization. We teach classes in person and virtual. Students are able to retain continuing education points for attending our events. StarChapter lightly touches on, but does not manage well, our member's tracking of educational points.

Reason for choosing StarChapter

We originally chose StarChapter as a recommendation from another organization in another state.

Vendor Response

Thank you for being a long time StarChapter user and for taking the time to share your feedback, we really appreciate it as it helps us improve our product.

Replied August 2021

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