About SurveyMonkey Apply

SurveyMonkey Apply is an online application management solution that helps non-profits and foundations, education and private sector organizations select candidates for grants, scholarships, sponsorships and other programs.

Apply provides a configurable portal for applicants, reviewers and administrators that can be used anywhere, at any time. For administrators, Apply provides an activity dashboard that offers at-a-glance program management and application tracking.

Organizations can collect all data in one place using 20 different question types, skip logic, document uploads and other features. Further, Apply offers configurable eligibility quizzes and form validation. Administrators can also keep their processes on track with Apply’s contact ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

197 Reviews of SurveyMonkey Apply

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(118)

118

4 stars

(69)

69

3 stars

(8)

8

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 197 results

August 2018

Michael from American Society of Clinical Oncology (ASCO)

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Great Product, Great Price, Wonderful Customer Service

We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.

Pros

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

Cons

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Response from SurveyMonkey

Replied August 2018

Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership.

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

January 2018

We asked for a lot of customization and they delivered well.

Pros

Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily.

Cons

There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability.

Response from SurveyMonkey

Replied January 2018

Thank you for taking the time to share your feedback! It¿s great to hear that we could customize the solution to meet your requirements. We did want to follow-up on your comment regarding message automation. This is possible in both SurveyMonkey Apply and FluidReview Pro and Enterprise Packages. Here are some useful articles that identify how this functionality works and get you started: - FluidReview: https://fluidreview.zendesk.com/hc/en-us/articles/223200748-How-to-Send-Emails-using-Triggers - SM Apply: https://smapply.zendesk.com/hc/en-us/articles/115001422634-How-to-Send-an-Automated-Email If this is something you would like to explore more with our team or if there are other improvements you would like to make, please reach out to our Customer Success Team at smapplycsm@surveymonkey.com and we will be happy to assist. Thanks again for taking the time to provide this feedback! Pej Javaheri GM - SurveyMonkey Apply

July 2018

Frederick from FHL Foundation, Inc.

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

July 2018

SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!

Pros

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

Cons

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Response from SurveyMonkey

Replied August 2018

Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that. We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further. We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option. Thank you again and we look forward to speaking with you.

July 2020

rebecca from Mattress city

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2020

assessment

overall this software is really nice to add to your tools to expand your busniess

Pros

our company started using this software as we started using another software platform. they work hand in had.

Cons

I havent found anything I dont like about this software because its a nice addition to business platforms for customers to be able to leave reviews

January 2020

Eric from Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2020

3 Month hiring push for 300 - No problem

Pros

Survey Monkey Apply helped us reach some pretty advantageous goals that we didn't think we'd hit. We had a really small team, very few resources, and were strapped for budget. This helped us stay organized and meet our goals while not breaking the bank.

Cons

I can't really think of anything I didn't like about it. Perhaps the login process could have been a bit more secure with 2-factor authentification.