We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best.

I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.

I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive.

I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.

because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.

It's a great app, you don't need experience to use it

I love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive

Sometimes the template are not necesary, so that should be optional

SurveyMonkey Apply streamlines the application process for our applicants, ensuring user-friendliness. It proves to be highly beneficial and convenient to use.

I can't really think of anything. They have good 2FA security feature that is taking time.

SurveyMonkey Apply has helped us get a clear picture of our customers' thoughts and goals on how to make their lives happier. SurveyMonkey Apply has helped us onboard clients quicker, shorten the time for analysis of surveys for even better decision making!

I have always loved giving people the opportunity to provide feedback. With the Survey Monkey Apply software, things feel so easy. I don't have to worry about sending out those long survey links anymore and I don't feel like any of my responses are wasted. It makes for a very fulfilling review process for both the people being surveyed and for me as well!

We didn't find any cons for SurveyMonkey!!!

Overall i am happy with using this software. It's great in its field.

SurveyMonkey is a very good choice when deal is about employees' response about a new product. It is the best way to collect information within the company. It's easy to use.

I think the product either is perfect or i couldn't find negative.

Survey Monkey Apply helped us reach some pretty advantageous goals that we didn't think we'd hit. We had a really small team, very few resources, and were strapped for budget. This helped us stay organized and meet our goals while not breaking the bank.

I can't really think of anything I didn't like about it. Perhaps the login process could have been a bit more secure with 2-factor authentification.

I love how easy it is to create surveys and export them to presentations. I have used SurveyMonkey for years and would recommend it to everyone!

they could be a little more complex, but I guess that's the beauty of it.

If I had a fantasy about the perfect scholarship management software, Apply is even better. I never imagined we could get so much in one package, and that's the "lite" version. The students were able to complete their applications online; the staff could see exactly what the status was of every application; and the review committee moved through their scoring tasks efficiently. All in one place. It was so logical, and we adapted to it so readily, that it seemed like it was just made for us. Love that!

The training and onboarding was awesome. What could have been intimidating learning new software was paced so well, with training videos I could re-watch and plenty of support in helping us get set up initially. Support continued through each stage of the scholarship cycle. The "lite" version of Apply was a perfect fit for our small scholarship program. The dashboard data told us how many students explored the site, even if they didn't submit applications. We never knew this before. We completely replaced our old manual processes with efficient, automated systems, saving hours and hours of staff administration time. The members of our review committee found it so intuitive to use, they were able to review materials and score applicants without help from our staff. Apply kept everything organized and accessible. And I was so impressed by the level of service from the Apply team. The decision to renew our subscription is a no-brainer.

I have no complaints regarding Apply. While the scholarship application form can be customized to a high degree, there are one or two fine points where we had to work around the limitations. But everything can be accomplished that we need. I know the price is more than reasonable for what we get, but it can be a hard sell to the board of trustees of a small nonprofit organization who would rather put the money toward scholarships. Because they don't all work with the software, they may not realize the huge advantages. I have to explain that it's our "mission-critical infrastructure investment."

As a nonprofit organization that offers emergency assistance to food service workers, we rely heavily on having a reliable application system to maintain all of our records and make the application process as simple as possible for our clients. SurveyMonkey Apply's platform is built to allow us to develop our applications from the ground up with a lot of flexibility for customizing each one. The fact that it connects to Salesforce, the CRM we currently use, is something we are really excited about as we contemplate the possibilities.

The customer service is easily the best thing about working with this software. Always accessible and very helpful. SMA offered free on-boarding support at the start of our term, and we receive an additional few hours each year - which are incredibly helpful for evaluating our applications for improvements on a regular basis.

There honestly isn't much to dislike about this software. If I had to pick something it would be an improved capability for language translations and support in that realm. SMA is not currently offered in many languages yet, and the transition for the ones available can be costly and time-consuming.

We are managing a quite complex application process involving more than one external assessor quite seamlessly with plenty of automation. The reporting also helps to keeps things moving when there is a logjam.

This product replaced a system that we had in place since the inception of the business 10 years ago. It is natural to be nervous about change, but the product has met or exceeded our expectations and the development team held our hand reassuringly throughout the process. The technical competence and knowledge of the product to solve problems was outstanding.

We are still finding ways to get more out of the systems and are starting to use it in ways we couldn't with the previous system. Is never wuite being finished a bad thing?

From the day I first met the Apply salesperson, I've been impressed with the professionalism and thoroughness of everyone on the team. Their product functions exactly as they claim, and they work closely with clients to customize each organization's platform. We use Apply for our grants and scholarship programs, and although there are similarities in our use of the platform, they were customized to best fit each time of award program. The help desk is responsive, the on-board team is accessible and explains how best to use the system that they create with your input. One of the great features of Apply is that we, the administrators, can go in and tweak the application, build reports and communicate with our applicants through the system. We've been through onboarding, one full year's cycle of scholarships and grant making, as well as an annual review and subsequent tweaks, and we're in the midst of our second round, and we couldn't be more pleased.

Professionalism of staff, ease of use, ability to change our platform ourselves as needed, and the ability to build reports on any piece of data that we collect from our applicants. We even have happy reviewers use the system.

If it were possible to give more than five stars for customer service, we would. We have had a positive experience with Apply from the start of our build more than two years ago through daily use by our staff, funders, and non-profit clients.

Very intuitive, internally flexible (that is, there are typically multiple ways to access a command or list), built with the user in mind, very robust in terms of crunch times and multiple access

Sometimes I deal with people who like a simple picture and are easily confused by different routes to the same goal, or too many alternatives. Easily dealt with by giving them a specific path to follow, but it took me a while to figure out that occasionally the system can look complex (when it really is just flexible).

It's fairly intuitive from the admin side. I like how easy it is to make changes to the homepage and link to resources. I like being able to set up automatic trigger emails. Very happy there is a new version (SurveyMonkey Apply) coming out next month!! Watched the demo yesterday and it will certainly address many current issues.

The reporting capabilities do not produce anything my superiors would like to see on a regular basis which causes a ton of manual work on my part. Also the users get frustrated with not being able to easily understand the flow of what they are to do.

We've been with Apply for two annual application cycles and are about to begin our third. We can't say enough positive things about the tool and it's capabilities. Applying, reviewing and scoring applications, and accomplishing administrative tasks (emailing applicants) on the back end is more improved and seamless than we could have hoped when we first switched to Apply from an in-house application tool. I would recommend Apply to anyone reviewing applications, whether it be a small, medium, or large organization.

I use the software for postdoctoral fellows search each year. Typically we have over 400 applicants and 100 reviewers. The software makes it easy to send applications out to be ranked by our reviewers.

ability to easily send applicant info to reviewers

slow loading info when there are a lot of applicants, no ability to permanently set reviewer names in alphabetical order, it is time consuming to have to re-order names each time

We elected to use the software for a marketing competition, rather than building our own custom site. Apply was able to do a lot more than I expected for an off-the-shelf software solution. I'm sure there are features that we haven't even discovered yet! The service was great - they explained everything very well and were always very patient - which was very much appreciated since it was the first time we were using their software, and the first year we were putting on our awards show.

How turn-key it is, and how it makes it easy to judge online.

There are a lot more bells and whistles than we probably need for our competition, and there wasn't a way to pay for all entries at once after you'd entered.

We bought a program for two very different award programs under two different association names. It was the most economical way to do this. We found out the two groups are quite as separated as we wanted and probably was not explained well enough in the sales process. It is a lot to learn when you are busy - as we all are - and we were on a short time frame after making the decision. Overall, it seems easy to use but not all of it is intuitive. However, with repeated use, I can tell as an administrator it will get easier and easier. But allow yourself more than 6-8 weeks (with holidays and travel mixed in) unless you can devote your full attention. We did launch the program about 3 weeks ago and I've heard very few problems. Mostly, people don't realize they have to open an account (separate from the one with our database) to start the process. Otherwise, I know everyone is loving that they can login and out to make changes to their entries and only submitting when they are ready. This system is getting rid of a lot of copying and shipping costs. Because we don't have to have items shipped to us, we were also able to give them a week extra until the deadline. More time will tell but on the front end, it seems to be working great. On the back end, we're still learning the program.

We recently modified our FR account to include conference presentation submissions and reviews. The process was smooth, staff was incredibly helpful and our reviewers have loved using the system!

The flexibility and user-friendliness

Reporting and ranking could be improved

I especially enjoyed my Zoom with a very helpful young lady who treated me with great respect and answered all of my questions as she took control (with my permission) of my screen. She then sent me the video and the transcript. I have referred back to it many times!

I no longer have to piece mail sections of students applications, sort them, scan them, file them, etc! It's all online! The staff has been amazingly helpful when I have questions! They get back to me right away.

It's not as intuitive as I would like. I have to dig around for answers sometimes. But the answers are always there!

Our nonprofit organization was in need of a simple platform to host our grant application and found out about Apply. Moving from a paper process to a digital platform, we desperately needed something to help streamline the processes for both our organization as well as the applicants. Apply was a perfect fit! The setup was very intuitive and allowed us to create our application with ease. If you've ever worked with Survey Monkey or other form builders, the forms are very simple to understand. The numerous workflow processes allow us to automate many steps in our program. We can setup reminders, deadlines, forms, digital signature, and more to be sent out at specific times. The dashboard and report builder gives us access to all data that we need to report to our Board and sponsors. As great as the software has been, the best part was the service provided by Apply. The onboarding specialist was very professional, walking us through every step of the build and quick to answer any questions that came up. Overall, we are extremely satisfied with Apply and would recommend it to any group looking for a very intuitive software solution.

Overall, the program works well and completes the tasks required. Again, it takes time to get it just right, but it is well worth it!

This program allows our business to coordinate our reviews so that our feedback is easily analyzed.

It takes a little time to get a good grasp of the system. It definitely requires testing before implementing. Additional training and feedback would have been helpful.

The software is robust and was able to accommodate our very specialized and varying needs. The onboarding specialist was knowledgeable, patient, professional and very easy to work with. The company has a very good onboarding process that takes you through every phase of implementation and execution.

Flexible and well designed. Reasonable priced compare to similar software.