The Databank software


The Databank is a cloud-based customer relationship management (CRM) database and communication system designed for non-profits. The Databank helps users manage relationships with donors, volunteers, activistsa and members from a single platform.

The Databank integrates with user website for online giving, event sign-ups, action alerts and meeting registrations. The suite of applications includes fundraising and donor management, pledges, recurring gifts and soft credits. Email marketing, text messaging, mailing address labels, duplicate search and mapping are also part of the program.

The PowerMail marketing tool helps users avoid downloading and uploading email addresses, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and scalable models, the system can grow and change as needed.

The Databank is a fit for organizations in community building, social services, the arts, civic engagement, environmental issues and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

34 Reviews of The Databank

Showing 1 - 20 of 34

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  • Bob from NBD

    Specialty: K-12 Education

    Number of employees: 201-500 employees

    July 2018

    Good Experience

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    once you get and grab a hold of the learning curve, it it smooth sailing and easy to navigate through

    Cons

    the only issue is that customer service can be hard to get a hold of and does not seem to help much,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Judy from Iowa Environmental Council

    Number of employees: 2-10 employees

    August 2017

    Excellent, responsive customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Integration between donor data, marketing and advocacy is very valuable.

    Pros

    Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive.

    Cons

    The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Debra from In the Heart of the Beast Puppet and Mask Theatre

    Number of employees: 11-50 employees

    June 2017

    thedatabank is very near perfect for a medium-sized non-profit.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves a load of time compared to what we used before. Also we can capture and report on more of the soft data we need for grant reporting.

    Pros

    Although the software is mostly oriented toward advocacy organizations, and ours is an arts organization, it is adaptable to do most anything we need. It is also very strong on email campaigns and/or newsletters and quite strong on donor management. The credit card (and now Paypal as well) interfaces are seamless. The customer and tech support are outstanding.

    Cons

    There are a few minor items that I would prefer to be more customizable. For instance the Meetings and Events module is really geared toward meetings. I think a richer suite of reports would be nice.

    Review Source: Capterra
  • Debbie from Minnesota Private College Council

    Specialty: Higher Education

    November 2014

    Happy with The Databank

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It has great customer/support service and ease of use.

    Cons

    There's a bit of a learning curve for its various tools (though that's probably true of most similar systems).

  • Michael from Wisconsin Lakes

    Specialty: Environmental

    November 2014

    Great product, awesome customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.

    Cons

    The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

  • Rebecca from Tennessee Immigrant & Refugee Rights Coalition

    Specialty: Other

    July 2014

    Consistently meets our needs, the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more.

    One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it.

    Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call.

    This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

    Cons

    We like everything about the Databank and their products.

  • David from Wisconsin Lakes

    Specialty: Environmental

    June 2014

    I use it to manage membership and development functions for WI Lakes.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is pretty straightforward to understand. I was able to begin working on it very quickly without a ton of training.

    Cons

    The search functions are clunky and not intuitive. I don't like that I can't add queried lists to campaigns. If I can, I've had no luck figuring it out, which is telling, as I have 5-10 years of experience working with and managing fundraising databases.

  • Vicki from High Tech Kids

    Specialty: Other

    June 2014

    User-friendly platform and extremely friendly support!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database.

    We especially like the recent changes that make the user interface more visually appealing for us and our clients.

    Cons

    Nothing of consequence. Any question or issue we have ever had has been resolved.

  • Susan from TNAAP

    Specialty: Healthcare & Hospitals

    June 2014

    The Databank Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love that we use it as an overall outreach, and it works well and easy to use.

    Cons

    There's nothing that I dislike about this software.

  • Shannon from Tennessee Pediatric Society Foundation

    Specialty: Associations

    June 2014

    The Databank is the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    As a vendor, their customer service doesn't get any better. The staff at the Databank is beyond helpful and attentive, especially the tech support; those folks rock! As a product, the Databank is very inclusive and provides an excellent platform for meeting the needs of any organization; it's really quite incredible to have so much functionality in one location.

    Cons

    I'm hard pressed to come up with something I don't like about this company/product!

  • Tom from WLCV

    Specialty: Environmental

    May 2014

    The Databank

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the familiarity of the product. Also, we receive personal followups from The Databank staff.

    Cons

    Because it's a smaller CRM, The Databank isn't supported by certain third-party advocacy tools (e.g. Change.org).

  • Howard from Progressive Leadership Alliance of Nevada

    Specialty: Other

    May 2014

    Helping us do Non-profit advocacy for 10 years!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    They are very responsive to suggestions for improvements. If the improvements are specific to your database, the pricing is very good. If they are broader improvements, you can get credit for your help in making the overall system better.

    Cons

    Some of the report generation can be a little clunky to get at what we want to get at, but it's getting better.

  • Sarah from Kinship Foundation

    Specialty: Philanthropic Foundations

    May 2014

    Responsive and insightful customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    With most new technology, you can hope for the perfect fit, but you never truly know what you're getting until you begin to integrate it into your workflow. This CRM meets expectations, and when something unexpected has come up, the staff has worked with us to figure out how to customize our data infrastructure further to meet our needs.

    Cons

    There isn't an easily accessible back-end API to our webinar provider.

  • Michael from PLAN

    Specialty: Environmental

    April 2014

    The only database you need is The Databank

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.

    Cons

    Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

  • Joshua from Council on Crime and Justice

    Specialty: Other

    April 2014

    Yes, The Databank Can!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

    Cons

    I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

  • Nancy from A Breath of Hope Lung Foundation

    October 2013

    DataBank Helps Us Organize and Grow

    Ease-of-use
    Quality
    Support

    Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months.

    Review Source: Capterra
  • Lindy from Partnership for Safety and Justice

    October 2013

    Databank Recommended

    Ease-of-use
    Quality
    Support

    Our database is probably the most important infrastructure of our organization. We use it to activate, inform, involve, fundraise and track activity of our members. It's key to our success. What I most appreciate about Databank and what keeps us with them is that they listen to us and what we need. They build new features based on their customer's comments and needs. They are a small enough company that we feel we get one-on-one attention. I have almost always found that they have incredible customer service. Databank for us has been easy to use and I highly recommend them.

    Review Source: Capterra
  • Michael from Wisconsin Lakes

    October 2013

    Responsive and helpful customer service

    Ease-of-use
    Quality
    Support

    We've been a Databank client for a number of years. While the software itself is more than adequate for our needs, I am especially impressed with the consistent, fast level of support, and the constant work to improve the product. In the past I've worked with everything from Excel and FileMaker databases to Salesforce.com, and the Databank is a great solution that I highly recommend. No software is perfect, but I find the ability to customize and cherry pick the modules that are used to be very helpful. The integrated email delivery system allows for seamless campaign management with the same capabilities as a system like Constant Contact or Vertical Response. But the Databank truly shines because of the level of customer service its staff supplies. On the sales end, I've always felt the suggestion being made is done so in light of the needs of my organization, not just to make a sale. And the true test of a system is its tech support. The Databank tech staff responds incredibly quickly, and has always come through with help. Finally, I've been very impressed with the additions and improvements made to the system over the last few years. The team working at the Databank responds to customer suggestions, and seems to be constantly building a better product. With the Databank, I really feel I am working with a company that wants my organization to succeed at its mission, not just to sell me as much software as it can get me to buy.

    Review Source: Capterra
  • Debbie from Minnesota Private College Council

    October 2013

    Great support

    Ease-of-use
    Quality
    Support

    The Databank Powermail and Advocacy modules serve our needs very well. We send about two e-newsletters using Powermail each month-- the interface is intuitive and our newsletters get out without a hitch. Using the advocacy module is a bit more involved, but Databank has great client support when I need their help. They are responsive and respectful and always happy to answer questions or make tweaks to our setup.

    Review Source: Capterra
  • Rebecca from Tennessee Immigrant & Refugee Rights Coalition (TIRRC)

    October 2013

    Affordable, user friendly, customized to meet our needs-- the best.

    Ease-of-use
    Quality
    Support

    As an organization, we made a commitment to fully use the technology that we have available. Through this we have more staff interacting with it and all have been able to learn how to use it fairly quick. We orient new staff and interns with a 1 hour Databank training and they are able to pick up on basic skills, such as searching for people, entering new contacts, updating records, using notes, and creating meetings right away. The Databank is easy to navigate and we have found that when we walk someone through a process once, they are able to complete it on their own. As we grow and evolve as an organization, the Databank is helping us customize certain things like the contribution table to meet our needs. We recently decided that we wanted to have our financial software align more with the Databank to allow staff to be more independent with their program budget and fundraising. We brainstormed what we thought would work for us and submitted a support request. The Databank added drop-down menus to the contributions table and made it work for us. This is a great example of why we enjoy working with the Databank. With other database systems, they present you with a "one size fits all" program with no customization options. With the Databank we are able to add, remove, customize, etc. It grows with you. Through the Databank we have been able to more efficiently communicate with our members and allies. This past year we grew our membership substantially and due to the ability to track contributions, membership expiration dates, dates thanked, and all communication, this exciting growth in membership was not overwhelming and easily managed. The Databank is an integral part of our organization and has fostered our growth over the past several years.

    Review Source: Capterra
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