Humanitru is wonderful to use. It's like driving a brand new car that was built for our exact needs. The customer service team goes above and beyond my expectations.

Humanitru is easy to use, and because of that ease it has helped us find the capacity as a nonprofit to utilize our data. This has tremendously grown our development efforts and encouraged us to make data informed decisions. Our team is able to look at and read data about our constituents we couldn't before. I also appreciate that it is constantly growing and new features are added based on the feedback we supply.

There are a few kinks that I stumble upon every now and again. I think there is an opportunity to grow the events platform and make it more customizable so that it felt more immersive and like an extension of our website.

The stand-out here is definitely customer service. Humanitru has worked with us to help customize dash boards for very specific criteria.

The reporting functions are fairly simple compared to other CRMs. For example, as an end-user (not the expert at all) I am able to export an individual's giving history and sort by type of gift, gift date, etc. in a matter of minutes. Very simple.

Pledge management could be improved. It would be helpful to be able to more quickly see (1) pledged amount (2) amount paid to date (3) amounts outstanding (4) date due of amounts outstanding. When a pledge payment due date is passed without payment (and without verification) some systems roll that past due amount forward. In Humanitru I have to go into the past to see past due if that makes sense.

[SENSITIVE CONTENT HIDDEN] is amazing. If it wasn't for him I am not sure we would still be customers.

I like the peer to peer option for fundrasing and the ticket sign up option for events.

There are a lot of glitches in all of the above. Payment clithes on mobile has been our most recent issues.

I would rate our experience fairly high. With every bump in the road, or challenge we faced the team was exceptional in guiding us through the process. We had some minor difficulty migrating our data from our old platform. It took a few tries to get it perfect, but the team was great in seeing the process to completion. We also experienced a few internal bumps in the road - when switching to a new system you struggle, especially when you were comfortable with some of the old ways of doing things. The Humanitru team has done everything they can to support and address any questions, concerns or assist with easy updates to make the switch worth it!

The integration of event platforms and the ability to do so much all in one place for a great value. Our old platform was pretty basic when it came to integrations and event planning capabilities. We spent so much time manually processing and inputting data from event related activities. We have only utilized the new platform for one event to-date, but the capabilities and ease of use are already proving to be well worth the switch!

The database is very complex which in some ways can be considered a pro. But at the same time, as a new user it has taken some time and incredible tech/customer service to help navigate, learn and setup the new system. It can be overwhelming at times to learn a new system, especially the very complex Reporting tool that Humanitru offers. Thank goodness for their responsive and helpful team to make the transition as smooth as possible.

Best CRM I have ever used. Bottom Line. PERIOD!

We have been with Humanitru from the beginning. Everything we suggested, they implemented. Every capability we would have liked to have, they added it. However, what really sets this product apart is the unparalleled customer service. With previous products, you would email with a question, only to wait a couple of days for a response in hopes of getting to talk to someone. Not with Humanitru. You email them and they are on the phone with you within the day. They go above and beyond to help any way they can. I have and will continue to recommend this product to all of my nonprofit colleagues.

So far, anything I had a problem with, they addressed it and made it easier for me as a nonprofit. Hard to say what you like least when everyone goes above and beyond to make it better.

I feel very satisfied with Humanitru. I love the genuine support I get from the team.

The customer service that comes with this software is unparalleled. It is really the most important aspect of using Humanitru because I am not a database expert. I want to focus on my mission and Humanitru helps me do that.

There is a learning curve to this CRM because it is so powerful and customizable. That is not necessarily a con - it's an important part of learning a new tool.

The software and functions are important, but the staff and availability to answer questions and concerns are essential to a truly effective system. It is not a 'turn-key' system but a continuing collaboration with the organization, from being responsive to concerns and questions to continuing improvements and upgrading.

The Staff. After reviewing several comparable systems, I was convinced from the onset that staff make the system work. While the functions and features are similar across systems, it is the responsiveness of the staff, and the reliability of the service that sets it apart from others.

As with all comprehensive software systems, the more features and functions require a greater need for training and hand-holding to get operating. Since this is the first donor management system I've been involved with, it might have taken be longer to begin using its feature had it not been for the staff in training and responsiveness to those start-up questions.

The information it can give quickly regarding the donor (whether first-time, recurring, what % the gift is, how frequent the donor may be) is very valuable. Pulling reports is not as intuitive as I thought it would be. Not having aligned fields into quickbooks online is my primary burden with this system - as double-entries, basically, are needed in order to get donations into my correct budget bucket. Of course the information is migrated into QB daily, but I have to re-enter, cut and paste several pieces of info to have it be right in QB.

Basic navigation and ability to store a wealth of information is what I like the most early-on. Support has been excellent - prompt and thorough!

Integration with existing data wasn't seamless and still is in question; there is so un-tapped functionality available that it is a bit overwhelming. An organization with a dedicated full-time staff to manage the software would be advised.

My Richmond Humanitru team is awesome. They are always quick to respond to questions and find solutions for us.

I am new to Development and I found the software very intuitive. Understanding Humanitru helped me understand the basic concepts of Development.

Pledge status reports need improvement (but I am told this already in the works).

[SENSITIVE CONTENT HIDDEN] and the team have always been incredibly responsive and thorough in whatever they do for us!

It is pretty intuitive to use, not difficult to remember steps snd what to do once you’ve used it a few times.

In downloading reports to my desktop, the spreadsheets download in a firm spreadsheet format that is upside down and backward. It seems to be an error on my computer’s end but I have not been able to figure out how to fix it.

It's been a great experience. With time we will truly understand giving patterns and have a stronger hold on donor relations.

Integration went relatively smoothly, with very little effort on my part. The software has many incredible features and benefits. There are many ways to segment and categorize donors to understand giving trends as well as track volunteers.

It does lack a database of articles or instructions to search when encountering a question. The customer service is amazing but I wish I didn't have to bug them for every question and could search a topic on the platform.