Supported Operating System(s):
Web browser (OS agnostic)About ToucanTech
Grow your alumni community with ToucanTech, a cloud-based software. It is designed for businesses, universities and schools. It is an all-in-one community software that saves both your time and cost.
With secured protocols and servers, it ensures the security of your data. ToucanTech database lets users easily import, search, update, filter and group records in a few steps. Users can measure engagement, track activities and create custom reports. It allows users to draft and track email conversations including bulk emails. Managing email lists,processing donations and tracking donors become easier with ToucanTech. It connects alumni, which helps them share their precious moments and plan reunions. It is a great knowledge-sharing platform where ...
69 Reviews of ToucanTech
Average User Ratings
Overall
4.87 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2019
Catherine from The Princethorpe Foundation
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
An excellent, "one-stop shop" software for all your Development Office needs
Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.
Pros
One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want
Cons
No major complaints - any queries have been dealt with quickly and efficiently
Reasons for Choosing ToucanTech
As previously described, Toucan Tech could offer all the features of an online community, communications, alumni relations and donation records under one umbrella. Although a higher cost than our original provider it was less than other competitors and offered more features. It was a very easy decision to switch and we have been very impressed with both the service and expertise of their staff all the way through the process.
Reasons for Switching to ToucanTech
Our previous provider was able to supply a rudimentary database for alumni and donor relations but could not offer the level of online presence we required and was in danger of being "left behind" in the development of the product compared to others on the market. Support was poor and the product was inefficient and cumbersome to use. We wanted a piece of software that could do all the things we wanted in one place at a competitive price and Toucan Tech perfectly fitted the bill.
March 2021
Kelly from Claremont Fan Court School
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
The perfect solution to kick start your community management and engagement
We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.
Pros
ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.
Cons
The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.
Reasons for Choosing ToucanTech
Functionality and price were big factors. We are a small office so I need something that could be installed quickly without lots of additional costs for data migration. I was also mindful that while we needed a more comprehensive solution we did not need to 'over tool' ourselves. The customer support provided by ToucanTech was spot on from the start, provided just the right level of support and autonomy for me to manage the system in house.
Reasons for Switching to ToucanTech
We started to move from a paper based system in 2016 and by 2017 had reached the software limits of InTouch CRM, we were looking for software that provided an integrated database and user portal and ToucanTech fit the bill.
June 2021
Tuija from International School of Paris
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2021
Toucan Tech Alumni Platform
We finally have an alumni database and a possibility to encourage our alumni to get in touch and create their own subgroups, still within the realm of the school.
Pros
The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.
Cons
The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.
Reasons for Choosing ToucanTech
Price and accessibility.
May 2021
Michael from King Edward VI School, Stratford upon Avon
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
May 2021
Needs fulltime use, otherwise very frustrating to use occasionally
I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.
Pros
It's comprehensive and obviously has many features that are not relevant to some users
Cons
It's not intuitive, and no hints are given when an error occurs
Reasons for Choosing ToucanTech
Not in my remit
Reasons for Switching to ToucanTech
Not my decision!
March 2021
Lucy from Solihull School
Company Size: 2-10 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2021
Alumni Engagement
We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools
Pros
This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails.
Cons
We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate
Reasons for Choosing ToucanTech
It gave us all we needed at a competitive price. The design is attractive and the team were approachable and friendly. They understood our business and what we wanted to achieve.
Reasons for Switching to ToucanTech
The sales pitch was good! There was a real energy and enthusiasm from the sales and training staff. The previous system was cumbersome and very expensive. The training was mediocre and it was difficult to contact support for problems or queries. It was not delivering what we needed. ToucanTech gives us both ends of the equation, excellent data storage and an easy and intuitive way of refining searches with an attractive and easy to use front end. Within three years we are now actively engaged with 1600 members of our community.
