ToucanTech Software
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About ToucanTech
Grow your alumni community with ToucanTech, a cloud-based software. It is designed for businesses, universities and schools. It is an all-in-one community software that saves both your time and cost.
With secured protocols and servers, it ensures the security of your data. ToucanTech database lets users easily import, search, update, filter and group records in a few steps. Users can measure engagement, track activities and create custom reports. It allows users to draft and track email conversations including bulk emails. Managing email lists,processing donations and tracking donors become easier with ToucanTech. It connects alumni, which helps them share their precious moments and plan reunions. It is a great knowledge-sharing platform where your alumni can post ...
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Managing communities, made easy
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ToucanTech User Reviews
OVERALL RATING
Showing 1 - 5 of 103 reviews
Melanie
Verified reviewer
Company size: 201-500 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
So happy we made the switch to Toucan Tech!
We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.
Pros
Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.
Cons
We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.
Reasons for choosing ToucanTech
Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.
Reasons for switching to ToucanTech
We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.
Peter
Company size: 201-500 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
Using Toucan Tech to run an Alumni Website and Database
We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members.
Pros
I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.
Cons
I think the only thing we would like to add is an Instagram feed to our Home page.
Reasons for choosing ToucanTech
We felt that it was the best option for us, we wanted a website and a database in a single package, it also offered good value for money.
Michael
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Needs fulltime use, otherwise very frustrating to use occasionally
I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.
Pros
It's comprehensive and obviously has many features that are not relevant to some users
Cons
It's not intuitive, and no hints are given when an error occurs
Reasons for choosing ToucanTech
Not in my remit
Reasons for switching to ToucanTech
Not my decision!
Paul
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
A user-friendly and comprehensive solution backed by exceptional customer service
Pros
ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.
Cons
Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.
Reasons for choosing ToucanTech
ToucanTech was competitively priced, purpose-designed for an organisation like ours and offered a comprehensive solution that was all included for the price. Alternative products were going to be much harder to install and implement; were going to work out more expensive, especially when factoring in the fees for optional modules and support. There was a noticeable difference in terms of how well the product worked from the outset - and the likelihood of having requested modifications implemented - compared to products offered by massive organisations where it felt the proposed solution was an unimportant afterthought compared to their main business in commercial and other markets.
Kelly
Company size: 201-500 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
The perfect solution to kick start your community management and engagement
We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.
Pros
ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.
Cons
The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.
Reasons for choosing ToucanTech
Functionality and price were big factors. We are a small office so I need something that could be installed quickly without lots of additional costs for data migration. I was also mindful that while we needed a more comprehensive solution we did not need to 'over tool' ourselves. The customer support provided by ToucanTech was spot on from the start, provided just the right level of support and autonomy for me to manage the system in house.
Reasons for switching to ToucanTech
We started to move from a paper based system in 2016 and by 2017 had reached the software limits of InTouch CRM, we were looking for software that provided an integrated database and user portal and ToucanTech fit the bill.
