Trail Blazer Non-Profit Manager Software

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About Trail Blazer Non-Profit Manager

Trail Blazer's non-profit manager offers nonprofit organizations a complete cloud-based solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's non-profit manager can be used to create, implement and track every donor touch. Trail Blazer's software allows organizations to quickly target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor. Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users...

Trail Blazer Non-Profit Manager Pricing

Our base level pricing for under 500 contacts starts at $60 per month or $500 per year. This includes every tool that we've built since 2002, future upgrades, unlimited user accounts, and top-notch live tech support and training.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Trail Blazer Non-Profit Manager User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 51 reviews

User Profile

Dustin

Verified reviewer

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Trailblazer

I love TrailBlazer! It is the best single decision I've made for my non-profit in the past 10 years! The customer services is outstanding, and I love the system.

Pros

It does SO much! It is light-years beyond Excel and serves us better than any other online system that we've looked into! Everything we do can be exported to an Excel form, it tracks people, finances, events, emails, relationships and so much more. It is easy to use and navigate and keeps us organized. I can run thousands of reports and customize all of it to meet my needs. Training is easy to understand and straightforward.

Cons

The email creation tool could be easier to use for those not skilled in HTML. It can do a lot but it isn't drag-and-drop easy like other systesm.

Jesse

Company size: 11-50 employees

Industry: Think Tanks

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

Little-known standout product!

Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it.

Pros

Fantastic customer support. Pretty intuitive to navigate. The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain. Easy to train colleagues.

Cons

Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits. You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC. Which leads to my other con: The interface is unimaginably ugly. Looks count, and most other CRMs are now clean and beautiful. Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work. Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based. (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually. I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle.

Ykatirina

Company size: 2-10 employees

Industry: Performing Arts

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

December 2020

Lacking on Donor Mailing Capabilities

I have learned a lot about how to use this database, however, I am often frustrated at how clunky it is. Yes, it's customizable, but it's very difficult to do some of the most straightforward and necessary functions for our organization.

Pros

I like that you can customize and edit your own attributes and query views for columns. I love how in columns, you can make attributes updatable, and edit them. I like that you can save queries, though I rarely use the function.

Cons

There's a lot that I dislike about the user experience of this database: -When you run a query, I wish you could create an attribute and assign it to all donors in the query -I wish I could update attributes for donors from other search space (e.g. contributions, events, etc) -I don't like that it's only available on PC, and I have to use remote desktop on my Mac laptop. -Mailings are really difficult - households aren't very use-friendly. For example, when I want to mail all of our donors, I have to search the donors in contributions, export them, import them to tag with an attribute as donors, then I honestly can't remember the next steps, if very complicated, and if I am creating multiple lists (e.g. donors, Lybunts, non-donors) I have to deduplicate the lists because there is so much overlap, when I just want the system to reflect who is on what list--it's very complicated and time consuming. -WIth Contributions, the button to "exclude events marked 'non-tax deductible'"to distinguish between sales and donations, is not available in other queries outside the contribution tab. -Reports are not helpful - unclear if it's including all income, vs. just contributions -I need to use summaries and pivot tables for most basic tasks, which is very challenging -Searching and exporting a List of our donors, separated by giving level is very complicated -Importing - duplicate contacts happen often when names & emails don't merge -Matching funds & Events is weird & clunky

Reasons for choosing Trail Blazer Non-Profit Manager

I believe it was recommended to us by a fundraising consultant we were working with, [SENSITIVE CONTENT HIDDEN], who's partner, [SENSITIVE CONTENT HIDDEN], has worked at Trailblazer for years but is now partially retired, as I understand.

Reasons for switching to Trail Blazer Non-Profit Manager

Not sure, I was not on staff when that switch was made

Response from Trail Blazer Campaign Services

Thank you for the review and the detailed feedback. As we continue to develop our product we are always interested in which items a customer struggles with, and making every effort to improve it. A few items worth mentioning: they system has the ability to mass update both a list of individual contacts as well as household records with an attribute item en masse. - Article 1: https://www.trailblz.com/kb/?action=view&kb=276&cat=0&qq=attribute - Article 2: https://www.trailblz.com/kb/?action=view&kb=234&cat=0&qq=attribute Regarding the upkeep of household records, running and saving custom queries and reports for mailings and other purposes, we HIGHLY recommend a live interactive training with one of our experts on the same: support@trailblz.com We see that a customer that is struggling with something can usually rectify it with a training, and often a second or third on more complex issues.

Replied December 2020

Agnes

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Trail Blazer Review

Overall experience is good. The Attribute section is very helpful. Also - when I call for support it has always been a very helpful and pleasant experience.

Pros

Trail Blazer functions differently than other databases. Once I was used to how to work with it, I like how much I can do with it. I also like the Attribute feature. It allows me to pull out just what group I want to use.

Cons

I use Trailblazer for people to sign up for workshops and events. I don't like that I can't add items to the registration page. We would love to be able to ask things like what Parish people belong to, a title line, etc.. We also have Deacons, Priests, Bishops and the Archbishop and their titles are always used. When signing up they will sometimes add it to the first names block. Otherwise, I have to go back and add it for any correspondence. Also - some of the columns that I think should always show up are different on all of the queries I use. For instance, it would be helpful if the Title always showed up.

Reasons for choosing Trail Blazer Non-Profit Manager

I was not in this position when the decision was made to purchase this product so I don't have that information.

KATHY

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2020

Lots of Search & Record set up options and very good support.

It has been a major upgrade from our one staff only having access on Access on her computer. All kinds of reports can now be pulled for mailing lists, donor specific info for a board member communication, and more. The Support team is very quick to respond and always pleasant to work with. Earlier this year, they even agreed and implemented my suggestion that would benefit all non-profits.

Pros

Being able to access by multiple staff/volunteers from different locations. And the ability to pull information Searches by a variety of Attributes, which can be added to. Use of mass email communications is great and easy to use once templates are set up.

Cons

The cons list has shortened over the last 4 years as the company has upgraded and added to the system.

Reasons for choosing Trail Blazer Non-Profit Manager

Our board president narrowed the list to 2 or 3 product options. I helped review demos on those and helped pick TB for cost and ease of use. TB contracted particular pricing for our national office with discounted rate for all the affiliates.

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