Trail Blazer Non-Profit Manager Software


Trail Blazer's non-profit manager offers nonprofit organizations a complete cloud-based solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's non-profit manager can be used to create, implement and track every donor touch.

Trail Blazer's software allows organizations to quickly target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor.

Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users can also manage contributions, including online donations, and share calendars to keep the team on the same page.

Trail Blazer offers free unlimited training and 24/7 technical support, as well as data import and conversion. The solution is a great fit for nonprofits in a number of sectors such as animal welfare, faith-based ministries, public broadcast, environmental, among others.



50 Reviews of Trail Blazer Non-Profit Manager

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 50 reviews

November 2018

Barbara from ST. Mary Magdalen School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Good Starter program

We are able to track donations by events and have a great database for marking!

Pros

the program is very easy to use for donation tracking and works well with Vanco for online donations and events

Cons

Needs some software improvements. Templates don't save the margins for envelopes and do not allow you to have a left sided letterhead. Extracting information for year end letters can be cumbersome but customer service is very good at helping out to get what you need.

November 2018

Jennie from Lakeshore Camp and Retreat Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Trail Blazer gives me back my time.

It has really helped me keep better track of campaigns and LYBUNTs. Mailing is a lot easier now as well. It has automated several things that have helped me spend more time working on what matters.

Pros

The Trail Blazer team is so helpful and getting started is so easy. It is easy to search for the information I need.

Cons

There have been a few things that have been hard to do find to edit.

November 2018

Mary from Apple Tree Dental

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

November 2018

Trail Blazer review

Also, I haven't had time to really learn the program, so I end up forgetting how to use the software between sessions. It is not super intuitive and can be difficult to use.

Pros

The staff are super helpful. I would like it to perform as our donor management tool, but we haven't gotten to that point yet.

Cons

Honestly, this platform has been difficult for me because I have a MAC and it doesn't translate well. I have had a hard time using the features because of that.

November 2018

Jesse from Greater Good Science Center at UC Berkeley

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Little-known standout product!

Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it.

Pros

Fantastic customer support. Pretty intuitive to navigate. The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain. Easy to train colleagues.

Cons

Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits. You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC.

Which leads to my other con: The interface is unimaginably ugly. Looks count, and most other CRMs are now clean and beautiful. Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work.

Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based. (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually. I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle.

November 2018

John from Tennessee Firearms Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Trail Blazer for Member based Nonprofits

Outstanding. I wish the vendors in other areas that I deal with were this committed to customer support and satisfaction.

Pros

The software has many features that have worked well for our group which is a membership based nonprofit. Over the few years that we have had it, the company has made substantial improvements on a continuing basis. However, the assumptions underlying the software's design and features must be a close match to your real world operations or you will likely need to adjust how you do some things to make the software work for you.

However, the software is very adaptive, it has many features we need and quite a few we have not implemented. Also, and this is critical for us, the software support, training and consulting is worth every penny you pay for the annual license and more!

Cons

There are some issues but these are the nature of the beast with a product with so many features. One is the learning curve (although you can restrict access to certain features on a user by use basis to let them "grow" into the system). Another is that for a membership based system there are design assumptions that we have had to "work around" - but the programmers and tech support have been wonderful to make changes, tweaks and suggest alternative ways to get things done.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

2 of 5

November 2018

Bare bones, but affordable

Pros

The price, it's a fraction of other CRMs. The support generally is very good as well

Cons

It's not very intuitive to use, time-consuming, and does not sync with Constant Contact or other major e-mail service.

November 2018

Dustin from Child Evangelism Fellowship of SC Inc., Greater Pee Dee Chapter

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Trailblazer

I love TrailBlazer! It is the best single decision I've made for my non-profit in the past 10 years! The customer services is outstanding, and I love the system.

Pros

It does SO much! It is light-years beyond Excel and serves us better than any other online system that we've looked into! Everything we do can be exported to an Excel form, it tracks people, finances, events, emails, relationships and so much more. It is easy to use and navigate and keeps us organized. I can run thousands of reports and customize all of it to meet my needs. Training is easy to understand and straightforward.

Cons

The email creation tool could be easier to use for those not skilled in HTML. It can do a lot but it isn't drag-and-drop easy like other systesm.

November 2018

Kathy from Mobility Worldwide

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

good donor management, but needs improvement on function

We've had TB for 2 1/2 years and it has offered us improvements in various ways. Well worth the change for the additional cost. Tech support is fantastic (quick replies and helpful). Knowledge Base online also is helpful. Less glitches/problems with the software in 2018 than when we started in 2016. One issue I found this year that I reported and it was addressed/corrected soon after.

Pros

All the Attribute options to pull reports & labels and group for mass emails. Search options. Addition of gifts function in records and more.

Cons

Still waiting for spell check icon/option to function in letter templates and mass emails. In letter templates can't wrap text around pictures; so there's wasted space around pictures.

November 2018

Bekka from Dove House Advocacy Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Totally satisfied - Outstanding customer service

Simply put this is a perfect data base system.

Pros

While this database doesn't come with lots of pretty buttons to click, the staff at Trail Blazer walks you through every step of set up and is there for you - ongoing - within 2 rings of the phone and email response within the hour - every time. The system is robust.

Cons

There is nothing we dislike about this software.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Could be more user-friendly

Donor management and email blasts.

Pros

The mobile app and the support from the staff.

Cons

It feels "clunky" and probably was not the best software choice for our industry application since it was created for political campaigns. I'd also like to be able to categorize people into "donors", "adopters", "media", etc.

Response from Trail Blazer Campaign Services of Trail Blazer Campaign Services

Replied November 2018

In regards to your need to categorize custom lists/contact types, that's one of our main specialties. You can utilize the attribute tree to create unlimited "tags" or sub-groups, which are easily searchable. This article walks through the steps (but please call us if you need a hand): https://trailblz.com/kb/?action=view&kb=182&cat=0&qq=attribute You can also customize many labels throughout the system, so if something is political in nature by default, you may very well be able to change it as needed: https://trailblz.com/kb/?action=view&kb=60&cat=0&qq=label

November 2018

Michele from Abide Maternity Home

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Trailblazer for Our Pro Life Nonprofit

Now that I've been using it for a while, I'm able to get things done very quickly and efficiently. I greatly appreciate the ability to sort donors into super specific groupings. Trailblazer has allowed me to segment my donor base with amazing flexibility, with just a few clicks.

Pros

The best thing about Trailblazer is the customer service. The guys are extremely accessible and helpful. They are willing to walk me through a process, or just do it for me - whichever I request. After trying two other donor management softwares that offered little or no help, Trailblazer's amazing service is a welcomed benefit.

Cons

The learning curve for Trailblazer is long. Therefore, whenever I wanted to do something new, I'd run into a wall. It seems like the first six months - at least - were pretty frustrating because there was always a glitch and I could never just get something done quickly. The glitch was in the training, not the software. I'd like to see a series of training videos that we could have our staff watch, in order, so that a general level of proficiency could be attained up front.

November 2018

Felecia from Utah Council for Citizen Diplomacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

A solution for nonprofits

We have zero regrets working with Trail Blazer.

Pros

As a nonprofits that tracks donations, volunteer hours, programs, events, and outcomes, Trail Blazer is easy to use for all individuals in our organization, and if affordable compared to most CRMs. We no longer use numerous excel spreadsheets to track information - rather we can look at the comprehensive pictures of people who are involved with our organizations. (IE Do they attend events, volunteer, and donate?) We also use Trail Blazer to house detailed and complex data to pull for reports. The support team is also very responsive, nice to speak with, and always willing to help immediately.

Cons

Because Trail Blazer was originally created for elections, you have to be creative on how you categorize and define certain data points. IE All individuals are called donors even if they don't donate. But if you can be flexible in how you define certain elements, it works great!

November 2018

Tracey from Tate's School of Discovery Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Wonderful Product

Very positive. Customer Service has been EXCELLENT. You won't find a better team anywhere. I am a raving fan and I have used Blackbaud, DonorPerfect and many other fundraising or donor tracking software.

Pros

Trailblazer is used for our non-profit. It is easy peasy to export the data you need. You don't need complicated codes or reports, you can access what you need quickly including event information & ticket sales. It does all we need and then some.

Cons

That it won't allow you to sell tables or golf foursomes and include the names of the guests. This needs to be revised and I submitted this request in October of 2018. You need to be willing to learn some coding to make the features work really well. The mobile piece needs to allow you to open a record and read notes etc. It isn't just for canvassing any more.

March 2018

Miranda from EcoWorks

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Trail Blazer is intimate and helpful

This is a solid product, and they are constantly upgrading the software to look neater, work faster, and become more customizable.

Pros

TrailBlazer is a small company that treats its customers like family. Their customer support picks up every time I call and they are incredible helpful no matter what question I ask.

Cons

The platform is not cloud-based, but this is fine for small organizations. We loved the customization that is available, though some of the features are not very intuitive and taking longer than anticipated to setup.

Response from Dan, Trail Blazer Campaign Services of Trail Blazer Campaign Services

Replied March 2018

Trail Blazer is a cloud-based client-server software package. Your donor data is stored securely in the cloud on our dual mirrored servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a Mac, our application is served up using Remote Desktop Connection. Plus, Trail Blazer provides a free app called Mobile Base Camp that allows you to access portions of the database from any iPhone or Android phone.

December 2017

Joann from REACH

Company Size: 201-500 employees

Review Source


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2017

Not as easy or intuitive as it sounded.

It seems like their transition from political campaigns to non-profits is still missing important elements.

Pros

Really good customer support. Very capable people who respond quickly and with precise information.

Cons

No stats for like-users. No pre-paked campaigns such as Year-End Drive. Missing important features.

May 2017

Dennis from Thomas Armour Youth Ballet

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Very Happy With Our Decision

Pros

The customer service is outstanding, always available and quick to respond. We're finding the features easy to learn and navigate, and our first try at a donor renewal mailing went off without a hitch.

Cons

Would like to have the ability to record a person's name along with the company they represent in a donor record more easily. They have patched together a solution for us that remains a little awkward in searching records and mail merging.

May 2017

Miranda from EcoWorks

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Trail Blazer is GREAT!

I love this product!

Pros

- The Customer Service is #1! They really do answer within three rings and they will walk you through any issues, big or small.
- The interface is simple, clean, and pretty easy to use after a few tutorials/instructions.

Cons

- It's not cloud based, but do your really need it? Only consider a cloud system if you REALLY need it. Otherwise you paying for something you barely use.

Response from Dan of Trail Blazer Campaign Services

Replied May 2017

Trail Blazer is a cloud based client-server software package. Your donor data is stored securely in the cloud on our servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a non-Windows machine (i.e. phone, tablet, Mac) our application is served using Remote Desktop Connection. Plus, Trail Blazer gives you a web app that allows you to access portions of the database from any devices connected to the internet.

April 2017

Linda from Rolling Hills Zoo

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2017

While we are still learning the various functions and tweaking our data in Trail Blazer we have high hopes that this platform will serve us well.

Pros

That we can have all of our information on one data base which will make it much easier in tracking potential donors.

Cons

There are a few features that we would still like to have for our education departments and events and we have spent hours cleaning up the data base once it was transferred over to match with the Trail Blazer system while meeting our needs.

January 2017

Jeri from Daniel's Care Van

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Best customer service

We've used Trail Blazer for the past year and the customer service is incredible. I watched all the tutorials but anytime I had a question or I couldn't figure out something TB staff would reply to my email within minutes of sending the request. The TB system is robust and allows you to streamline all of your donors, grantors, volunteers and events in one place. It is easy to use and if you are stuck on something there are many tutorials and FAQ pages to help you out, and if that fails the customer service will get you on track. Great company to work with.

October 2016

Ryan from 4:10 Ministries INC

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Awesome product

Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand.