Trail Blazer Non-Profit Manager

RATING:

4.35

(70)

About Trail Blazer Non-Profit Manager

Trail Blazer's non-profit manager offers nonprofit organizations a complete cloud-based solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's non-profit manager can be used to create, implement and track every donor touch. Trail Blazer's software allows organizations to quickly target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor. Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Trail Blazer Non-Profit Manager Pricing

Our base level pricing for under 500 contacts starts at $60 per month or $500 per year. This includes every tool that we've built since 2002, future upgrades, unlimited user accounts, and top-notch live tech support and training.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Trail Blazer CRM -Contact Profile
Slide 1 of 6

Trail Blazer Non-Profit Manager Reviews

Overall Rating

4.35

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 70 reviews

Dustin

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2022

We love TrailBlazer

We have been using Trailblazer since 2014. It tracks all of our income, relationships, churches/volunteers… everything. It has literally been the best single expense that we have spent over the past 10 years! Especially considering that we were using Excel sheets beforehand. It saves us SO much time, the cost is inexpensive, and the amount of time it has saved is well worth the cost which is much better than the other alternatives and at a reasonable cost. It easily pays for itself in time saved alone. Easy to use, and great customer service.

Pros

It tracks all of our income, relationships, churches/volunteers… everything. It has literally been the best single expense that we have spent over the past 10 years! Especially considering that we were using Excel sheets beforehand. It saves us SO much time, the cost is inexpensive, and the amount of time it has saved is well worth the cost which is much lower than the other alternatives we've looked at. It's been worth every penny. It easily pays for itself in time saved alone. Easy to use, and great customer service. If I could wave a wand and make one move to help the state, it would be to provide this to every chapter. It provides accountability with QuickBooks and has many huge capabilities. Unlike other systems that we've looked into, they have excellent customer support included without extra cost. The web app is also wonderful. I can pull up information on the fly. If I meet a volunteer and they are curious on how much their church is giving, I can get an answer within a minute through the app. It also tracks relationships I have, like: which volunteer serves at which club, when they were processed, what training they have, what church they go to, etc all connected. So, I can pull lists of everyone involved from a church, or all the volunteers from a club, etc. I can also see who has made a pledge, find who my top givers are, see how long it's been since people have given, find which events certain people have attended and given at and which ones haven't.

Cons

Any system you go with has a learning curve. There is a learning curve here too. It requires some logical thinking to use well. You tell it what you want and it pulls the information. You can immediately get to work once you know the basics but as you learn new ways to us it, soon you'll become much more efficient. Email is also a con. It uses html formating. Other services have an easier drop and type interface, templates, and pictures ready to speed up the process. This one requires a little more work. But once you have templates built, it works fine... AND the trailblazer staff will help you build a template if desired. Plus there are great help article and videos to walk you through everything you may want. They have also made some great improvements recently in this area too.

Alternatives Considered

Bloomerang

Reasons for choosing Trail Blazer Non-Profit Manager

Being a small non-profit, price was a main factor that had us consider them. The experience we had with their representatives was the best of all of the demos that we took from the various companies. We trusted that Trailblazer would be there for us and help us out. They remembered us and we felt as though we were valued rather than just another customer.

Reasons for switching to Trail Blazer Non-Profit Manager

Customer service was terrible - especially for us as new costumers. If it was that bad while we were coming on board, it was a poor testament of how it could be once we were long time patrons. Plus, they wanted to bill us for customer service. Our information being imported was a mess in their system and we were not given any help or guidance on how to fix it. We also ran into issues trying to get reports and information out of their system.

Frank

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

Trail Blazer

Pros

The response for queries is fantastic.

Cons

Using a MAC makes things a little frustrating.

Reasons for switching to Trail Blazer Non-Profit Manager

Ease of queries and common sense nomenclature.

Response from Trail Blazer Campaign Services

Thanks, Frank! We always enjoy working with you and your team. If you run into any issues while working on a Mac, please give us a call. There are a handful of useful tips and tricks we can show you to help improve your workflow.

Replied April 2022

Carla

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

April 2022

Nonprofit User

Assistance with developing campaign templates.

Pros

Constituent tracking: Donor contact info/gifts/registrations. Revenue/expenses reports.

Cons

Biggest complaint is the automatic overloading of donor records when a person purchases multiply tickets. Example: A parent purchases 5 tickets for their family to attend a program/event. TrailBlazer automatically creates 5 records for which only one person is recognized with an email and mailing address. This also promotes between three and four times the amount of records in the system (for which the organization is billed annually) when truly only one person's record is viable. Unfortunately this was not realized initially. Many hours have been spent and continue to be spent merging family records to have accurate records in the system. Develop of campaign mailings was initially difficult to manage. Media specialist was engaged that integrated a program to allow for the ease of developing campaigns for email distribution. Originally TB automatically marked a new record as allowable to receive emails (donor choice). A change was implemented in TB around two years ago that eliminated that function. We manage registration records daily by checking them as allowable. The donor then has a choice of "unsubscribing" after receiving their first email. TB is probably best as a vote tracking software where adults are registered per household and multiply non-usable records are not created.

Reasons for choosing Trail Blazer Non-Profit Manager

Pricing and apparent ability to tracking constituent information.

Reasons for switching to Trail Blazer Non-Profit Manager

Move to a start up nonprofit with no CRM.

Response from Trail Blazer Campaign Services

Hi Carla, thank you for your review and your feedback. We will be in touch to help work through some of the issues you are running into. There are ways to configure events so that you collect more data on each participant, such as their name / email / mailing address / phone number / etc. We also don't know about the change to email subscriptions that you are referencing, so we will need to look into that with you. It sounds like you have your database configured so that any new email signup has to explicitly opt-in a second time, that is a setting that can be turned on or off. Any donor or event attendee should be able to opt-in to future mass emails with ease.

Replied April 2022

Kelly

Company size: 1 employee

Industry: Fund-Raising

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

March 2022

Customer service wins

Trail Blazer has been great for moving our small non-profit organization into a larger one at a reasonable price. We started using Trail Blazer when we had under 1,000 donor records and now we have over 5,000 donor records. The software has helped us organize donor information with tools to help us create more in-depth donor details that are easily searchable. Although, this software may not have the prettiest interface, the customer service is what makes this company special. They were extremely helpful during the initial set up. I love that whenever I call or email for help, I always get one of the same three helpful employees and they always respond!

Pros

The customer service is what I like best! Someone is always available to help.

Cons

The interface is pretty old-school. There are major improvements needed for creating newsletters that allow the user to be more creative.

Reasons for choosing Trail Blazer Non-Profit Manager

It was less expensive and the employees were good at answering my initial questions.

Response from Trail Blazer Campaign Services

Thanks for the feedback, Kelly! We are in the process of developing a newer version of the software. We would be happy to get you logged into it so that you can begin testing. Your feedback is valuable and we are always here to help if you need anything.

Replied March 2022

Carl

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

Excellant CRM

Trail Blazer was excellant at tracking donors and donations and other income. The biggest plus was their always ready customer support. You get a live staff person who patiently walks you through whatever issue. They also respond to suggested program tweaks.

Pros

The set up was straitforward, and the learning curve wasn't too steep. it was easy to integrate with our payment processor.

Cons

The missing piece was bookkeeping integration and their event registration didn't have an integrated calendar.

Reasons for switching to Trail Blazer Non-Profit Manager

QB is not very functional as a CRM, we kept QB as bookkeeping software.

Response from Trail Blazer Campaign Services

Thanks, Carl! We enjoy working with you and your team. Your feedback has been very valuable, and we will continue to make improvements to our tools.

Replied April 2022

Popular Trail Blazer Non-Profit Manager Comparisons