Trail Blazer Non-Profit Manager software


Trail Blazer's non-profit manager offers nonprofit organizations a complete cloud-based solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's non-profit manager can be used to create, implement and track every donor touch.

Trail Blazer's software allows organizations to quickly target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor.

Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users can also manage contributions, including online donations, and share calendars to keep the team on the same page.

Trail Blazer offers free unlimited training and 24/7 technical support, as well as data import and conversion. The solution is a great fit for nonprofits in a number of sectors such as animal welfare, faith-based ministries, public broadcast, environmental, among others.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Windows 8 , Windows 10

37 Reviews of Trail Blazer Non-Profit Manager

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  • Miranda from EcoWorks

    Specialty: Environmental

    Number of employees: 11-50 employees

    March 2018

    Trail Blazer is intimate and helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a solid product, and they are constantly upgrading the software to look neater, work faster, and become more customizable.

    Pros

    TrailBlazer is a small company that treats its customers like family. Their customer support picks up every time I call and they are incredible helpful no matter what question I ask.

    Cons

    The platform is not cloud-based, but this is fine for small organizations. We loved the customization that is available, though some of the features are not very intuitive and taking longer than anticipated to setup.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Dan, Trail Blazer Campaign Services, Trail Blazer Campaign Services

    March 2018

    Trail Blazer is a cloud-based client-server software package. Your donor data is stored securely in the cloud on our dual mirrored servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a Mac, our application is served up using Remote Desktop Connection. Plus, Trail Blazer provides a free app called Mobile Base Camp that allows you to access portions of the database from any iPhone or Android phone.

  • Joann from REACH

    Specialty: Human Services

    Number of employees: 201-500 employees

    December 2017

    Not as easy or intuitive as it sounded.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It seems like their transition from political campaigns to non-profits is still missing important elements.

    Pros

    Really good customer support. Very capable people who respond quickly and with precise information.

    Cons

    No stats for like-users. No pre-paked campaigns such as Year-End Drive. Missing important features.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dennis from Thomas Armour Youth Ballet

    Specialty: Arts & Cultural

    Number of employees: 51-200 employees

    May 2017

    Very Happy With Our Decision

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service is outstanding, always available and quick to respond. We're finding the features easy to learn and navigate, and our first try at a donor renewal mailing went off without a hitch.

    Cons

    Would like to have the ability to record a person's name along with the company they represent in a donor record more easily. They have patched together a solution for us that remains a little awkward in searching records and mail merging.

  • Miranda from EcoWorks

    Specialty: Environmental

    Number of employees: 11-50 employees

    May 2017

    Trail Blazer is GREAT!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love this product!

    Pros

    - The Customer Service is #1! They really do answer within three rings and they will walk you through any issues, big or small.
    - The interface is simple, clean, and pretty easy to use after a few tutorials/instructions.

    Cons

    - It's not cloud based, but do your really need it? Only consider a cloud system if you REALLY need it. Otherwise you paying for something you barely use.

    Response: Dan, Trail Blazer Campaign Services

    May 2017

    Trail Blazer is a cloud based client-server software package. Your donor data is stored securely in the cloud on our servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a non-Windows machine (i.e. phone, tablet, Mac) our application is served using Remote Desktop Connection. Plus, Trail Blazer gives you a web app that allows you to access portions of the database from any devices connected to the internet.

  • Linda from Rolling Hills Zoo

    Specialty: Other

    Number of employees: 11-50 employees

    April 2017

    While we are still learning the various functions and tweaking our data in Trail Blazer we have high hopes that this platform will serve us well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That we can have all of our information on one data base which will make it much easier in tracking potential donors.

    Cons

    There are a few features that we would still like to have for our education departments and events and we have spent hours cleaning up the data base once it was transferred over to match with the Trail Blazer system while meeting our needs.

  • Jeri from Daniel's Care Van

    January 2017

    Best customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used Trail Blazer for the past year and the customer service is incredible. I watched all the tutorials but anytime I had a question or I couldn't figure out something TB staff would reply to my email within minutes of sending the request. The TB system is robust and allows you to streamline all of your donors, grantors, volunteers and events in one place. It is easy to use and if you are stuck on something there are many tutorials and FAQ pages to help you out, and if that fails the customer service will get you on track. Great company to work with.

    Review Source: Capterra
  • Ryan from 4:10 Ministries INC

    Specialty: Faith-Based Ministries

    Number of employees: 1 employee

    October 2016

    Awesome product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand.

  • Erica from Tri-County Animal Rescue

    Specialty: Animal Welfare

    September 2016

    Trailblazer is Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service is amazing. They answer all questions over the phone and via email. They are very helpful and fast.

    Cons

    I do not have a complaint. Both the product and the vendor are great.

  • Lee from Arkansas Heart Foundation

    January 2016

    Awesome contact management system, communication, events and more!

    Ease-of-use
    Quality
    Support

    Not having any coding experience I thought it might be difficult to use HOWEVER, the customer service is AWESOME! They created our first template for us and it was exactly what we had envisioned. They have a quick turnaround on any email (Joel!) and are always available by phone (Kevin)! The you tube videos are helpful too with the graphics as I am a visual learner. We have several upcoming events and look forward to using the event portion of the system. As I said we are still in the learning curve but so far it has been a positive experience. With so many programs available and us being a new nonprofit it's hard to know which one to go with- I'm glad we chose TrailBlazer.

    Review Source: Capterra
  • Laura from Minnesota Homeownership Center

    October 2015

    Robust donor management with excellent Customer Support!

    Ease-of-use
    Quality
    Support

    Our agency has only scratched the surface of Trail Blazer's functionality, but found it to be an effective tool for our fundraising needs. Client support is top-notch; I never had to wait more than a few minutes for help navigating the system.

    Review Source: Capterra
  • Matt from Harding School of Theology

    Specialty: Higher Education

    September 2015

    Trail Blazer: great product and great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We had been using an expensive product that was unreliable and very touchy, and charged a fortune for tech support. Unfortunately, we were so invested data-wise that change was fearful - until that last problem pushed us over the edge.

    Trail Blazer meets our needs with none of the issues the other product gave us. We have been impressed with the customer support in both the sales and the tech support arenas. We are happy with Trail Blazer. It is affordable donor management.

    Cons

    We are pretty heavily customized. There were some challenges getting set up and it took longer than we anticipated. But this had more to do with our data and needs than it did with Trail Blazer.

  • Scott from Gay Alliance

    Specialty: Human Services

    August 2015

    Useful, affordable, flexible and improving

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The customer support! That may sound silly, but having attempted support with other databases, this is the best. The people on the phone are VERY helpful. With the software itself, my favorite feature is how easy it is to have multiple log-ins all of staff can use and update the contacts with no access to financial and other confidential information.

    Cons

    While improved and improving, I still find some of the backend items a challenge-- some HTML and SQL knowledge remains helpful.

  • Chris from romero institute

    June 2015

    You guys rock! No nonsense powerful software and great support = You guys rock!

    Ease-of-use
    Quality
    Support

    While the interface has a steeper learning curve some other programs, it allows for much more customization and analysis than the other programs I have played with. The support staff (Kevin) is lightning fast to respond to any issue or question. I have been using Trailblazer for almost a year now, and can't imagine switching to another database.

    Review Source: Capterra
  • Mildred from Waipac

    Specialty: Political Organizations

    May 2015

    Used it for two years

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    the customer support and ease of using the software. It's easy to find all the data

    Cons

    that it doesn't have a connection to a general ledger

  • Joanne from World Alliance for Israel - Political Action Committee

    Specialty: Political Organizations

    May 2015

    Help Desk Excellence - Trail Blazer Campaign Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Amazing tech support from incredibly patient people - can't say enough how important this is. Seamless integration with FEC for super easy electronic filing.

    Cons

    I can't compare it to other software that does the same thing, but increased user-friendliness would be greatly appreciated by all. YouTube videos are helpful, but they, along with the knowledge base, don't make it easy to find what you need. Fortunately, tech support goes above and beyond. They could definitely use more developers to work on improvements or known issues.

  • Charity from Foundation for Clovis Schools

    Specialty: K-12 Education

    February 2015

    Trail Blazer was a perfect choice for my non-profit

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We are a small staff, and I am the only one with any experience (limited) with software like Trail Blazer. Trail Blazer is intuitive to use, and if I get stuck, I have software support at my fingertips through the support team at Trail Blazer, but also through step-by-step instructions on the site. The staff has been very helpful, and they get back to me right away, so I'm never stuck for long.

    Cons

    The software is a perfect fit for us, so I have not had a negative feeling toward anything specific. We have not yet rolled out all the functionality (web and event modules), but that is primarily because we are taking our time in learning one part of the software before moving to the next.

  • Jesse from Greater Good Science Center

    Specialty: Other

    January 2015

    Good experience with Trail Blazer product and team

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer support, particularly during the training and start-up phase, has been excellent. They are quick and responsive. And their solutions have nearly always been positive -- almost never a "Sorry we can't do that" or "It doesn't work that way" or "We don't have that feature."

    Cons

    It was not clear to me before I signed on -- and I can't say whether it should have been clear -- that as a Mac user, Trail Blazer is "non-native" in the sense that I have to use Microsoft Remote Connection to access the Trailblazer server and then use a Windows interface. It's reasonably fast. There's almost no lag time with this setup, and it's not as clunky as it could be. But it makes the experience of using Trailblazer a lot less pleasant. I frankly hate the way Windows looks, acts, and feels, and the remote connection is a couple extra steps each time I use the database. The whole reason I use a Mac is so as not to use Windows!

  • April from Aruna Project

    Specialty: Human Services

    December 2014

    Great service and company!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The customer service is awesome, and there is always someone available to help.

    Cons

    The system has a pretty steep learning curve if you aren't used to databases, and the basic word processor to create a physical letter or receipt for donors is pretty limited.

  • Susan from The Venue Theatre Company

    Specialty: Arts & Cultural

    December 2014

    Much more user-friendly than eTap!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The customer support is flawless. These folks really want to ensure the best experience possible.

    Cons

    It isn't as easy to set up as we'd hoped, and we are not able to set up class registration very well. We also need reserved seating, which they don't offer.

    Response: Dan, Trail Blazer Campaign Services

    May 2017

    It was true that in December 2014 Trail Blazer’s software did not offer reserved seating functions. However in September 2015 reserved seating functions were added on the desktop version, and on the mobile phone. Attendees can reserve the seat(s) they want and the price bracket (i.e. child, adult, senior, non-member, member, etc.) easily from their smartphone or our free web forms

  • Chris from romero institute

    Specialty: Other

    September 2014

    Traiblazer rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The expandable and editable search function is a great tool. Also, the Thank You letter mass printing option is a big time saver. Coming from Salsa to Trailblazer, I am very happy with the upgraded database and tools, and for a fraction of the price!

    Cons

    For Mac, the remote desktop is a little slow at times, and saving files to the local computer takes a few extra steps. It's not a major problem though.

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