All Txt2Give Reviews

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Jonah

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Does what is is supposed to do

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2021

Essential for nonprofits

Overall it has been a very positive experience. I would highly recommend it to nonprofits looking to diversify the way their constituents give

PROS

This software is simple to use and makes texting in donations for nonprofit organizations so much easier. It was simple to get set up and a great value for the money

CONS

I wish there were an easier way for me to set up different user accounts for our employees. It definitely is not a deal breaker for us but it would make our lives easier

Valerie

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

The support team have always made us feel like we are their exclusive clients.

PROS

It is SIMPLE to use, simple to learn yet effective for our needs. It gives us the options we need for raising funds for causes we have. Most importantly, we have never had one of our donors complain to us that the software is too difficult or it made mistakes, etc. Our congregation members are happy with the software and it shows in that the number of users has increased steadily over the years. People like it for the ease of giving it provides. We also like the many queries (reports) that can be generated quickly. This is greatly appreciated in integrating the data into our church accounting program. Text2Give was recommended to us by another church that had used it for about a year and they extolled its benefits. Now having used Text2Give for several years we know it for ourselves and have recommended it to other ministries. Perhaps above all, the support team really are the best I've ever dealt with across industries. Whenever I have a question their response is minutes away, not days. They are accessible. They are friendly and always take my concerns as their own. I never feel brushed off or made to feel stupid because of what I've asked. They are most gracious and always treat me with respect, even when I realize in the end that my question was illogical. In turn, I have great respect for them, the work they do and the service they provide through Text2Give.

CONS

There's only one thing that we've found it lacks and that is a summary report of all givers and their giving totals for the year. However, they were able to do it for us from their end. We were surprised that more ministries haven't asked for this option.

Dimple

Non-Profit Organization Management, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2018

Red flag: there's little to no information around compliance in regards to mobile and SMS

PROS

Affordability, features, and month-to-month contract, reporting and statistics. Easy-to-understand software.

CONS

The sales team and website has little to no knowledge regarding compliance, which I found to be a bit shocking. Mobile and SMS laws are pretty serious in the United States - an FYI for those looking at this service as an option.

Vendor Response

Hi Dimple. I just wanted to address your comments on compliance. The team member that originally took your question about compliance answered your questions around PCI compliance, because that's what we get asked about the most. When that wasn't satisfactory for you, your request was forwarded to me, and I elaborated on our PCI compliance, and TCPA compliance and how it fits in with our service. Maybe you didn't see my response? Short answer: we are completely compliant with PCI and TCPA in the manner required with how our system works. Happy to discuss this further with you.

Replied June 2018

Sandra

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed September 2021

Txt2Give Review

Members like the convenience of giving from their phone or our website and to have it all run through Txt2Give.

PROS

I like the detailed lists that can be imported and the options to print out list with what you want to see.

CONS

Txt2Give recently removed the selection to see payouts with dates. I used this information all the time and finding when payouts will deposit is much slower. It was much easier to match the deposit dates on the bank account with the proper amounts when I could match to the payment list. Dislike the monthly $25 fee.

Reason for choosing Txt2Give

We have considered using Faithlife Servant Keeper options to process online giving by members.

Vendor Response

Hi Sandra! Thank you for taking the time to leave us your feedback. We really appreciate it! In regards to the payouts - I wonder if you've recently changed payment processors? Stripe is the only processor that sends payout info back into our system (which it still does). So, if you started using another processor with your Txt2Give account - that would've went away. Unfortunately, that feature is not available for other processors. Please let us know if there is anything else that we can help with!

Replied September 2021

Anonymous

501-1,000 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Simple Text Campaign Software

This software allowed us to easily complete a matching donation campaign at an event. We were able to raise a large amount of money, in a short time, with only a small fee. The support is amazing and setup is simple. The reporting and communication tools are extremely helpful, as well. Non-for-profits could use this software as part of an annual campaign, or as part of more frequent collections!

PROS

Txt2Give is easy to configure and use with the help of Txt2Give's instruction and customer service. There are options to customize, for example, customization of a logo, email messaging and what shows on the screen when donations are being made. The thermometer shows up with icons on the side including donor's name (if desired) and amount. After using two years in a row, it is great for donors to not have to re-enter their information to make a donation.

CONS

My least favorite part of this product is the software is limited to customization. I have seen fundraisers that use other visuals than a thermometer. But, that being said, we pay a MUCH better price for Txt2Give. It fits our needs, and I am sure it can fit the needs of others.

Valerie

Religious Institutions, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The software is Awesome and very easy to use.

Convenience and easy to use.

PROS

What I like most about this software is that is convenient for our members and visitors. The times that we are living in many people are not carrying cash, so txt2give is perfect for giving your donations.

CONS

The least thing about this software is that it can't be integrated to quickbooks and more information about the causes for changing the options for donations. I would love to be able to talk with a person on the phone but there is no number listed.

Vendor Response

Hey Valerie! Thanks so much for the review and glad you are enjoying Txt2Give. We might be able to integrate with QuickBooks. We have a way to submit feature requests so that would be the first step. Also, we definitely have a support number for customers. You can get in touch with our support team at (888) 604-6536. Looking forward to hearing from you!

Replied June 2018

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2018

An excellent and efficient software for giving!

I have absolutely loved Txt2Give and have had an amazing experience using it overall! I would highly recommend it to anyone interested in providing this as a giving option in your church.

PROS

I loved that this software makes it easy for people in the congregation to tithe and give during the week. It is quick, efficient and enables you to give from wherever you are, which is great! It helps people tithe immediately and give the first 10% . It's easy to set up, use, and maintain.

CONS

I've experienced one technical difficulty and when I reached out to the company about it, they weren't very helpful and I had to just figure it out, but other times I've contacted them, they've been great!

Vendor Response

HI! I'm so thrilled that you love Txt2Give and see it as a valuable asset to your church. However, I see that you might've had a single experience with our support that left you feeling less than happy. It's extremely important to me as the Founder of the company to make sure our support is first class, and that we leave everyone that asks for help feeling amazing. So please reach out to me and let me know what happened so we can make sure that I can address anything that needs addressing.

Replied September 2018

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Txt2Give Review

Love the ease that our members have to give!

PROS

The ease of giving for our members. Our mobile giving has gone up significantly using this service

CONS

Members may have a hard time making changes to their accounts if they are not tech savvy, but usually they can figure it out.

User Profile

John

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2018

Makes Church giving a little easier

PROS

Provides another avenue for people to log in and give electronically to our churches and ministries.

CONS

The texting just reroutes you to a webpage. It would be great if there was functionality to text and forget it.

Vendor Response

Hey John! Glad you appreciate the way Txt2Give enables a new convenient avenue of giving for churches and ministries. Just wanted to quickly address your comment about just rerouting to a web page. We only do this on the first donation for a donor. After we collect their payment method the first time, all future giving is done completely through text message. The only way we could allow the first donation to go through without sending the donor to a web page would be through donations collected on the phone bill, and we don't offer that service due to all the limitation and barriers for nonprofits. I'm happy to discuss this with you further if you'd like!

Replied June 2018

Jessica

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

GREAT Customer Service!

PROS

The customer service is amazing! The team is so proactive. Often times they fix and address any issues we are having before we even know we've made an error or have a problem. They are priced well and are very user friendly. Great security features as well.

CONS

I have not found a true con over the time that I've used this software. I would like a mobile dashboard and more app features.

Rodeena

Religious Institutions, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Our experience with Txt2Give is great! Excellent customer support!

The software provides our members with an easy way to give from their mobile device.

PROS

The dashboard is easy to use, and efficient. The process to send a text is simple, and quick; which makes giving easy to do.

CONS

The pending registration could be more efficient. When a user registers, as administrator I see "pending registration," which is a bit vague. I would love to see more details about the pending registration. Those pending registrations often stay there for several days -- there is nothing that explains the stage of a pending registration. This could be improved.

Vendor Response

Thanks for the review, Rodeena! We're always open to feedback, so if you have any ideas about how we could improve pending registrations, let us know through the chat feature in our Dashboard.

Replied October 2017

Terry

Non-Profit Organization Management, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

Long time user

PROS

I like that we can receive donations with a cross reference/check to authorize.net. I like that we can export donations to upload into our servant keeper membership system. I like that text to give looks for ways to improve application.

CONS

Of course, i would love for tech support to be available on Sundays since we are a church.. but it hasn't been critical to where we did not receive donations and was quickly resolved on the next business day.

Reason for choosing Txt2Give

The flat annual purchase price which is discounted and no percentage of donations was a deciding factor.

Vendor Response

Thank you for the review Terry!

Replied October 2021

Clarence

Religious Institutions, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Great giving platform. Has increased church giving over 20%!!

Accounting and bookkeeping

PROS

Simplicity of use and easy instructions. Even the smallest child to the eldest adult can and does use it. Nothing yet. Software works very well. Frankly, we have seen nothing that could be considered a negative. Back office support is timely and comprehensive.

CONS

Nothing yet. Software works very well. Frankly, we have seen nothing that could be considered a negative. Back office support is timely and comprehensive.

Vendor Response

Thanks, Pastor Calvin! It's so awesome that Txt2Give has been a big hit with your members and provided an increase of over 20% in your church's giving!!

Replied July 2018

Ola

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

My review on Txt2Give

It gives donors a way to give without using an actual check. I'm anticipating that more donors will begin using this option.

PROS

It's easy to use. At first I wasn't sure that it would work for us because our donors were not using this option of paying their tithes. Now it is being used more often as they become more confident in using it.

CONS

I had a little bit of trouble of being able to post deposits from Txt2Give in a way it would make easy to reconcile the bank account each month. I finally caught on that Txt2Give settles each day that there are transactions.

Reason for choosing Txt2Give

There again I was not involved in decision making of other products.

Reasons for switching to Txt2Give

We were just upgrading our entire contribution software and trying new options of giving .

Trivinia

Religious Institutions, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

We absolutely love TEXT2GIVE

great

PROS

User Friendly, works great, great customer service

CONS

would like to see any updates emailed . nothing new with program which is not a bad thing . but if there is something updated or new, please email us. Honestly, you may have done this and I may have just missed it if there were new features

Vendor Response

Hi Trivinia! We actually just released a new feature a month or so ago - that allows you to give your donors the option to help cover your processing fees. Jump on a support chat and we can fill you in on the details! - Thank you so much for the review!

Replied August 2021

Dewanda

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

T2G is an awesome tool

Our donations are more timely and quickly deposited into our account.

PROS

The ease of use. Individuals can just text $

CONS

No cons at this time, we are satisfied with the product

David

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Would use Txt2Give all over again!

PROS

The ease in setting up the backend for us in admin land. It was very straightforward and it not difficult to manage.

CONS

The fact that fees are taken out of the donor's giving rather than an invoice to us. It makes it difficult for us to manage in the books the way it is structured.

Vendor Response

Hi Pastor David! So glad to hear that you love Txt2Give. I wanted to address the fees real quick. We work with many different payment gateways, and fees are handled differently from gateway to gateway. With Stripe, the fees are taken out of the donation before it hits your bank account. There's nothing we can do about that, unfortunately, but you're welcome to use another gateway that gives you the gross donation amount!

Replied May 2018

Byron

Non-Profit Organization Management, 2-10 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Winning!

Can't wait to use it again this year at our Community Party event in a few days and see how easy it is to friend-raise right there! Thanks again for this easy-to-use invaluable tool.

PROS

Txt2Give makes it sooooo easy for non-profit organizations like ours to fund raise EASILY during an event without having to jump through hoops or spend lots of time planning—saving valuable time to be able to focus on other more pressing items.

CONS

The one thing I'd like to see would be the ability to customize the thermometer page just a little bit—I think it's good, but I'd like to be able to add graphics or our mission—things like that.

Maya

Real Estate, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2019

Txt2Give

PROS

Txt2Give is great! It has made giving to my church and other charities so much easier! Txt2Give is easy to set up and you only have to enter your personal info and payment info once and then you simply can text the amount you want to give. What a blessing this has been!

CONS

I have no cons with this. The only thing that was a minor hassle was when I deleted the Txt2Give number by accident once. But really it only took me a minute to look it up again and then I stored it in my phone so I haven't had that problem again.

Sandra

Religious Institutions, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Texting jusst Got Better

So far, so good.

PROS

Easy to use. I don't have to be an expert user. The drop downs point me in the right direction. And if you do not know what you're doing, customer service is right there for you.

CONS

I don't have enough experience to review.

Vendor Response

Thank you so much for taking the time to leave us your review!

Replied February 2022

Debra

Non-Profit Organization Management, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Very Happy with Text2Give

Very good. No complaints at all.

PROS

The software was very user friendly. Support was easy to access.

CONS

Nothing. We were very happy with Text2Give. The only reason we stopped using the software was to consolidate our online giving to one vendor.

Nina Jo

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Easy to use. Once you set up your account.

More income for the church due to impulsive giving.

PROS

Gives the donor a n opportunity to make the donation right then when they are in church, while they are thinking about it! Younger people, especially, seem to use this software exclusively in their giving.

CONS

It is just a little time consuming to initially set up your account, but once this is done, it is quick and easy to use.

Darlene

Religious Institutions, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Text2Give for our Church

PROS

Can be used by members and congregants to give at any time of the day or night 24/7.

CONS

Only one bank account can be assigned for the transfers.

Mark

Religious Institutions, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Quality product, great setup support

Adding another stream for people to give opened new doors of donations.

PROS

Yes, our giving did increase. The video provided was extremely helpful in communicating the functions of Txt2Give to our congregation. We have had zero complaints after 8 months of use.

CONS

I wish that the API for Touchpoint Database would be finalized so we could connect our Church CMS to our Txt2Give.

Vendor Response

Thanks, Mark! I'm so glad Txt2Give has been easy for your congregation to use, and that you've seen an increase in giving! Touchpoint integration is coming soon!

Replied October 2017

Showing 1 - 25 of 135 Reviews