MemberLeap

RATING:

4.8

(84)

About MemberLeap

MemberLeap by Vieth Consulting is a cloud-based association management system built to support the needs of associations, nonprofits, clubs, churches and other member-based organizations. Suitable for any size organization, this system includes member management, website content management, communication, event planning, fundraising and online learning modules. MemberLeap’s member management module features a database for tracking member data, membership levels, categories and notes; a members portal; dues and renewals management with online payment support; reporting and more. The event management module includes an event calendar with public and members-only settings, member and non-member online registration, attendance tracking and a "call for proposals" t...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MemberLeap Pricing

The monthly MemberLeap fee is based on the total number of member records requiring usernames and passwords in your database. It is truly a month-to-month lease subscription, and you are not locked into a long term contract. After deciding which MemberLeap features your organization can benefit from, you can determine which plan (Silver, Gold, or Platinum) will work best for you.

Free trial: 

Available

Free version: 

Not Available

Fictional Association Demonstration Website

MemberLeap Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for MemberLeap

1 - 5 of 83 Reviews

User Profile

Dawn

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Attractive front end and excellent support. Spending 25% fewer man-hours in system.

Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

PROS

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

CONS

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Vendor Response

Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!

Replied April 2018

Karla

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Used MemberLeap Since 2019

Having used other software and been in association management for more than 20 years, MemberLeap is a great value. The MemberLeap team is very responsive if we have challenges., and if we can't find how ot use something, they will walk us through instructions.

PROS

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

CONS

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

Reason for choosing MemberLeap

Looked at 3-4 other products. MemberLeap had the most options for the best price and we are able to manage the entire organization with it. (We have no full -time employees)

Vendor Response

Hi Karla! We have truly enjoyed working with you and the four MemberLeap clients you work with! Did you know that we recently released a new Video Center with updated videos? You should check them out! We look forward to working with you for many, many years to come!

Replied February 2023

Jetta

E-Learning, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2023

MemberLeap Review

PROS

The Number of templates & AI Features, the workers are knowledgeable about the platforms

CONS

The need of more layouts for templates, i.e., shapes, images, flyers design layouts

Karen

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed November 2012

We are VERY happy with Vieth and the MMS system

We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.

PROS

-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!

CONS

-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.

Alex

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Truly outstanding customer service!

PROS

My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team!

CONS

I think the proposal and event systems could be updated. It's sometimes difficult to customize things in there.

Reasons for switching to MemberLeap

Impak was so old and breaking down.

Vendor Response

Hi Alex! Thanks for the great review! MemberLeap has sooooo many features, and I hope you take full advantage of them! We look forward to serving your organization for many years to come.

Replied April 2023