MemberLeap Software

4.71 / 5 (49)

Our advisors have recommended this product 17 times in the last 30 days

About MemberLeap

MemberLeap by Vieth Consulting is a cloud-based association management system built to support the needs of associations, nonprofits, clubs, churches and other member-based organizations. Suitable for any size organization, this system includes member management, website content management, communication, event planning, fundraising and online learning modules.

MemberLeap’s member management module features a database for tracking member data, membership levels, categories and notes; a members portal; dues and renewals management with online payment support; reporting and more.

The event management module includes an event calendar with public and members-only settings, member and non-member online registration, attendance tracking and a “...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

49 Reviews of MemberLeap

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 49 results

April 2018

Dawn from University Aviation Association

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Attractive front end and excellent support. Spending 25% fewer man-hours in system.

Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

Pros

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Cons

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Response from Vieth Consulting

Replied April 2018

Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!

January 2020

Amy from AAFAME

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great product & service!

Excellent! Great support team and extremely responsive on support requests - usually same day response!

Pros

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Cons

Billing for non-dues activities is not as intuitive as I would like for it to be.

Reasons for Choosing MemberLeap

The system seemed to be easier to use then the others and the functionality was what we were looking for.

Response from Vieth Consulting

Replied January 2020

Thanks for the review Amy! We were excited to onboard the Austin Association of Facility & Maintenance Engineers. If you would like to schedule a quick overview of our non-dues invoices, please contact our customer service team at service@memberleap.com. Take care.

January 2020

Kate from Cognitive Neuroscience Society

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2020

Memberleap Review

While the customer support is generally quick, we do feel that unless you push back, their answer tends to be "we can't do that" or " that is a customization, which will be an added cost"

Pros

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Cons

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

January 2020

John from Nevada Association of Financial Aid Administrators

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

January 2020

Great Service

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Pros

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Cons

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

Reasons for Choosing MemberLeap

Better value, support seemed greater, product review and selection from our regional partner.

Response from Vieth Consulting

Replied January 2020

Hi John! We were excited to onboard so many financial aid administrators associations recently, including yours! Our development team is pretty wonderful! Take care.

November 2012

Karen from Foundation for Strategic Sourcing

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2012

We are VERY happy with Vieth and the MMS system

We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.

Pros

-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!

Cons

-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.