Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Having used other software and been in association management for more than 20 years, MemberLeap is a great value. The MemberLeap team is very responsive if we have challenges., and if we can't find how ot use something, they will walk us through instructions.

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

They hit the target date of launch and helped with the transition. Once setup and we began using it immediately. The build out of our first event took some time.

Event setup was straightforward Registering and recording attendance

Not always intuitive Training happened at a time when we hadn't used the product yet

We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.

-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!

-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.

My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team!

I think the proposal and event systems could be updated. It's sometimes difficult to customize things in there.

Having used MemberLeap for TWO different organizations, I can say with confidence that MemberLeap is an awesome AMS. Our websites are beautiful, easy to navigate for the user and easy to update for administrators. Event registration is easy to set up and nice that it takes payment without sending to another website. Reports are customizable and easy to set up, download, etc. I love Memberleap. Would choose them again!

When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

None that I can think of at this time.

We were using several different kinds of software before MemberLeap- one for surveys, one for the website, one for event registration, another for our communications, and another for our membership database. It was driving me crazy and I was wasting a lot of time cutting & pasting, importing & exporting between these platforms. I am saving several hours a week in the office after streamlining everything into one system, and now I can work on projects that pertain to the mission of my organization instead of spending those hours on busy admin tasks. I did a lot of research and demos of lots of other database software and the sales agents are pushy and annoying. MemberLeap does everything I want, they are straightforward and not pushy, and they have such a great product that they don't even advertise.

It does EVERYTHING I need and is really user-friendly-- membership, event registration, abstract submission, website management, email & newsletter communications, and more... and whenever I think of something I need that it doesn't do, they can almost always program it within a couple of days. They are totally terrific and I am recommending this software who manages a professional association or scientific society.

Occasionally I want a report of some kind that I can't figure out how to get-- but I can ask them and they will help me get what I need. They are so helpful I really can't complain.

Member Leap allowed us to update our website and add features to improve communications and recordkeeping. We have been able to send out broadcast emails, set up Zoom meetings, have electronic elections, and surveys - which were either tedious or non-existent before. Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website.

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

The MemberLeap team was professional, knowledgeable and helpful. Only one team member wasn’t as extremely friendly as all the others and lacked some follow up on our questions. We liked that they are a locally based company so we checked out their business operations.

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this

We had to switch Association Management System providers within two weeks because our previous provider did not honor the price we had negotiated with them. We didn't need lots of functionality immediately but we did need dues payment and member management quickly. We needed an attractive front end and we got all of these. As we need to add more things to the website it's easy to do in comparison to the labyrinth our previous product was.

The product has a lot of functionality but the interface is easy to learn. Customer Support is phenomenal with someone getting back to us within hours and answering questions, making fixes or access to new functionality easy. The product price is so low compared to what we had.

The Admin interface is hard to learn unless you have something specific to do. Once you get into a module it's easy to figure out what to do.

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

MemberLeap is a great team of software developers who are very professional, responsive, and helpful. They respond to my issues very quickly and give accurate estimates for changes. Many functions that I question them about - they can tell me quickly how to set things up myself and that way I don't have to keep asking them the same questions!

We use the member database, communications, dues management, and website most, but we also try to use everything that is available.

Would appreciate release notes before changes are made to the common application

My overall experience with MemberLeap is VERY Positive. SInce we signed the contract, the company has been very responsive to our customization requests. We are a unique organization and the MemberLeap system was easily adaptable to our needs.

The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system.

None. We have been extremely pleased with MemberLeap since 2013.

We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product.

Our members are happy, our volunteers don't complain about the back-end, it works from mobile!

Great functionality, customized for us, changed as we needed. SUPER customer service.

That it can't read my mind? Just kidding. There are some functions that I wish could be done in batches, not one at a time, such as approving membership applications and enabling/disabling multiple events.

MemberLeap gets the job done and is fairly user-friendly. Vieth Consulting is top-notch. They have been the most professional, efficient, and friendly staff to work with and always have our best interest in mind. We are a small nonprofit with unique needs and they have worked well with us to understand those needs. Vieth Consulting staff have been such a pleasure to work with over the past 14 months. Professional, friendly, and efficient with a fast turnaround time on help tickets.

There are a few things that have come up for our specific needs that could not be adjusted without customization and many times we have had to find a work around BUT every staff person I have dealt with at Vieth Consulting has been fantastic in helping us find those workarounds when needed. When we do need customizations, they always finish them promptly. We are still finding issues as we go, but if there is an easy fix, or if it was something we did incorrectly on our end, Vieth staff help us find the solution.

The process from the initial sale, product demonstrations for our association, and implementation has been very smooth. The MemberLeap team kept us informed during every step of the process and they've been very responsive to any inquiries we've had.

MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.

We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.

Very pleased with Member Leap.

Customer service is prompt and helpful. Our organization is strictly volunteer retirees so we don't have professional web developers. Member Leap has been quick to solve those non-expert questions we have.

For a non-expert web person the front title page requires some study and isn't the easiest page to navigate.

Outstanding experience

Product and integration was relatively easy. Support is outstanding.

The file library could be a little easier from an admin perspective

I love the registration platform/processing.

We are a 501(c)3 without members and use this primarily for event registration and attendee communication. The event registration works very smoothly!

The bank-end is a bit overwhelming compared to other more simplified platforms like YM, Wild Apricot, etc. It is sometimes hard to find what you are looking for in the long lists of resources, etc. I feel like updating the web pages can be a bit challenging. I would like to have more template options.

Better management and member interaction than our old website

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.

The team has been very responsive and helpful. Thus far, it has been a good experience.

The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management.

We have had some transitional challenges, but the team has been responsive.

The software is very user friendly and easy to navigate. I'm always impressed by the service we receive from Vieth Consulting. If I have a problem they get back to me immediately and always take care of the problem promptly.

I really can't think of one thing I don't like about either the product or the vendor.

It's member interaction software and interface with quickbooks. I like the videos and find that most tools are intuitive to figure out how to use.

The amount I personally have to do since I we are a small organization and do not have a webmaster.

Was easy and the staff was responsive. We area new organization and they mad the launch easy

Ease of use of their back end Web tools and the staff response to inquiry.

Nothing as of this writing. My experience is that if we did find an issue that needed to be addressed, the staff would get on it and fix it. We are very satisfied.