I’m really impressed with the friendly, prompt, encouraging customer support and the vision for the team.

So many features in one app, so much more than others I reviewed and tailored to our market and sector.

Taking me a bit to get my head around all the possibilities

Very good. We checked out every tool that was listed on the comparison platforms. Volaby's onboarding process and ease of getting started was the reason we could get started. They are responsive to support questions and the platform is easy to use.

The sales process was easy and I could get a demo site and test set up straight away without needing to waste time doing sales demo's and the "hard sell" that other platforms do. The interface is modern and very clear. Many other platforms arent. You can tell that this platform was written by volunteer managers. The developer is also a massive volunteer org and they clearly have put into this what they do. So it makes sense. Custom fields, events, onboarding etc etc, all there and all works. The price is good and you can get started with no issues. There is no steep learning curve. It is what it is out of the box and anyone who uses a a service platform can use it.

There are some compromises you need to make but they are only small, possibly reflects how the developers do their own volunteer management. You cant add a volunteer, you need them to register themselves. The import tool needs a bit of work. User profiles are also not clear (the extended user profile is a "task" not an extended user profile. No zapier. Little things to get used to.

Has so far been a great experience. We especially like that improving the functionality of Volaby has been an active process and one that we can have a lot of input in to make it more flexible to our needs.

The best features are the activities console (as an events admin, this is where i spend most of my time). I think the feature that is the most underutilised but critically important is the reporting function (this is something we need to push for use internally).

As a communication tool, it remains difficult to engage volunteers. The bulletin is good but a bit clunky, and the lack os push notifications makes it challenging to use this platform as the sole engager for our volunteers.

The staff and product have all exceeded expectactions

It was a very easy roll out with no major teething issues other than volunteers not being familiar with it. The customer support and technical support has been outstanding.

There are some wish list items but Volaby are already considering implementing them.