--- title: "Volgistics Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Volgistics. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Volgistics is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/volgistics-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / [Volgistics](https://www.softwareadvice.com/nonprofit/volgistics-profile/) / Volgistics Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/volgistics-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/volgistics-profile/alternatives/) # Volgistics User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 94 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 66 reviews (70%) - 4 stars: 18 reviews (19%) - 3 stars: 7 reviews (7%) - 2 stars: 2 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It is a dependable and flexible system that allows us to easily track volunteer details, generate reports, and notify volunteers about activities. - Grateful to have a system that works for our needs to ensure we account for volunteer time, recognize special days, and keep up with their required documents and such. - The team is incredibly responsive. When I request things that don't exist, they add me to a list and follow up when the change has been implemented, even if it is a year later. ### Most mentioned cons - I wound up spending a lot of extra time trying to describe my issue/problem in writing when a short phone call would have sped things along immenselyl. - There are two main drawbacks to Volgistics. - Customer service was terrible, there was no phone number and it took days to get an email reply. ## Volgistics customer reviews Showing reviews 1-25 of 94 (page 1). ### Great for Volunteer Management - Overall rating: 4/5 - Reviewer: Alison S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not interacted with Volgistics Volunteer Management. The billing is automated monthly, and easy to manage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I really enjoy the ease of this software to manage my volunteers schedules. I can assign them to various roles once they have completed training and then they are able log-in and sign themselves up for their desired shifts. It makes my job a lot easier that they can schedule themselves. #### Cons The software doesn't allow for much customization, and on the administrator end there is a bit of a learning curve to understand the terminology, and how to set everything up. --- ### a comprehensive full circle solution for projects that depend on volunteer participation - Overall rating: 5/5 - Reviewer: Alhassan A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We first used Volgistics when we were setting up a community outreach program and didn't have enough resources to engage field agents full time. Volgistics came highly recommended by an intern who was helping roll out the project and we gave it a try. The volunteer database we generated from the application process on that first project is what we have kept recycling for the past 4 years. Volgistics is absolutely awesome and reduces the workload of team leaders so much that our outreach programs always seem like a picnic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integrated data and information management processes are very intuitive and require very little manual control and guidance. Everything automatically moves where they might be required to successfully manage a task. Component features like the self service portal, volunteer kiosk and VicTouch work extremely well together to reduce the burden on project managers as much as possible. The trial event runs are also quite fun to simulate and does so much for team morale. #### Cons The long list of features can be a bit difficult to learn and incorporate into daily use. A lot more online resources and tutorial materials could be created to make the learning curve less tasking. #### Reasons for choosing Volgistics Our intern who suggested it was very persuasive...haha..... and we haven't had much regret since. --- ### Internal Volunteer Database Management - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's great for compiling volunteer data and keeping internal notes. Fairly easy to email groups of volunteers from inside the software. #### Cons It's got a clunky, outdated user interface that is unappealing to prospective volunteers. Limited list capacity without purchasing the ability to add more. #### Vendor response We're sorry you haven't been thrilled with Volgistics. You're right that the user interface is a bit dated, and we're working on plans to begin updating it. We've always tried to be upfront about our pricing model. It's mostly based on the number of volunteers you want to track instead of the features you want. This allows small organizations to use the same features as larger ones, and the fee typically scales with the organizations ability as the volunteer base grows. Replied February 2018 --- ### Volunteers Managing Volunteers - Overall rating: 5/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a dependable and flexible system that allows us to easily track volunteer details, generate reports, and notify volunteers about activities. The downside is the expense to add more than 2 users (operators). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a complicated system but having used in now in three different non-profits I have volunteered for, it seemed the likely choice. It has a lot of bells and whistles but you don't have to use them. The customizable fields really make this a nice system to work worth and make it your own. #### Cons The price, it is a bit on the pricey side but again is a great product. #### Reasons for choosing Volgistics Previous experience with Volgistics made it the best choice. --- ### worth 10x what you pay for it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I save so much time! with volunteers self scheduling, signing in and out... and the cost, it's got the features of most top of the line programs with the price that is VERY affordable. you can even customize it to your organization to not pay for things you do not use! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros absolute time saver. with over 800 volunteers signing in and out every month, this has DRASTICALLY cut down the amount of time spent tracking hours, scheduling, gathering information, and communicating with volunteers. #### Cons The reporting piece is really solid for the most part, however there are some things I wish it had capacities for that are just odd. Like wanting to see who "typically" comes in on Friday afternoons from 2-5pm. The process to find that type of info is a bit clunky, but again, isn't really something you need to find often, so it's not that big of a con. #### Vendor response Thank you for the review! We're glad that Volgistics can make your work load a little lighter! Replied December 2017 --- ### Lacking Live Customer Service Support - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like that you can log in on-line and access your volunteer data from any computer. It's very user friendly. #### Cons I've had Volgistics since my previous workplace had to switch over from Volunteer Works when it became obsolete. I've worked with Volgistics for 15 years at two different organizations, but I am not a fan of the email-based customer support. I would much rather be able to speak with a live representative over the phone to accomplish what I need. #### Reasons for choosing Volgistics It was our only option at the time. #### Reasons for switching to Volgistics The old software became obsolete. --- ### Volgistics ensures our volunteer department is organized and cohesive. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The number one pro is the reporting feature. Having the ability to synthesis the volunteer data at the click of a button is amazing. I also like the ability to schedule and communicate with volunteers as well as the application feature (can make multiple applications for various roles). The help screen is fabulous! #### Cons Cannot customize as much as I'd like. There is no "undo" button so all deletions are final. I wish there were more options to jazz up the vicnet screen for the volunteer's portal. --- ### Used to be the best - now, not so much - Overall rating: 3/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros When we chose it, it was one of the only options and was innovative for being cloud based (yes, THAT long ago). One of few options that allow people to tell you what they've done vs you defining shifts. #### Cons The features didn't keep up with technology - lack of mobile functionality, poor use of texting, not very attractive. The kiosk function is godawful - why would you require a person to memorize a 6 digit pin in a world that allows for searching by name? #### Reasons for choosing Volgistics There really weren't any! --- ### Supposedly the best - incredibly limited - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Fishery - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros Its relatively simple to use, but has not changed in 10+ years #### Cons There is no mobile app. There are no API's for integrating with other software packages. Reporting is limited. Hasn't been updated since I have been using it from 2006- 2018 when this review is being written. --- ### I have used Volgistics at over 6 different agencies (private nonprofit and governmental). - Overall rating: 5/5 - Reviewer: Jared M. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Volgistics has helped me build lasting volunteer programs across the country over the last 10+ years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is what I like most. Within moments of opening the app, you can navigate to wherever you need to be. #### Cons Volgistics has been a little slow at keeping up with mobile technology, but seems to have a good eye on the future at this point. I would have liked to see mobile volunteer check in a few years ago. #### Vendor response Wow Jared! Thank you for your review, and your continued confidence in what Volgistics can do for the different organizations you work with! Replied May 2018 --- ### Volgistics is a powerful tool! It's a great product! I heartily recommend it! - Overall rating: 5/5 - Reviewer: Janet C. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros o It can handle just about any kind of business/organization requirments. o It can produce just about any kind of report you need, using either the (unmodified) stock reports or stock reports you can modify to your own requirements. o The online help topics (both written and videos) are EXCELLENT! o The email help (writing to a real person) is fast, knowledgeable, and helpful. o You can use as many or as few of the options as you want. The more you use, the better able you will be to generate information quickly by searches or reports. #### Cons I have to preface this by saying that this is NOT A FLAW in the app. It is advice for best implementing a powerful and incredibly useful tool. Volgistics can do so much, it is so powerful, that for individuals not familiar with databases or how to use (and tweak) them, or implement them, it might be difficult to know where to start or which of the many options to use. For a small organization that barely has the time or staff to do its regular work, this might be a show-stopper. Organizations MUST ALLOW TIME for someone to set the product up correctly. If they do, this product will make their work so much easier and effective. This is what happened in the organization I'm working with. I'm a volunteer now, but have extensive background in databases from my corporate days. The organization is so small that the person assigned to implement Volgistics simply didn't have the time to work on it because of her existing workload. I stepped in and became the Volgistics/VicNet guru. I was able to do the homework and then show her how to use it. That worked well and kept the implementation moving forward. Otherwise, it might not have happened. If you make the commitment to use Volgistics, make the commitment to have the time available to implement it. #### Vendor response Wow, thank you for the review! We're so glad that you've made the time investment for Volgistics to work well for you, and that we're able to help you accomplish your mission. Replied December 2018 --- ### Great Product and Even Better Customer Support - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Volgistics provides *immediate* help through a help email system. Let me tell you, they don't use "bot" answers. You get help on YOUR specific question in a matter of minutes. I really can't believe any company offers that level of customer service anymore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company loves everything about Volgistics. They have really thought of everything in developing this product. #### Cons It's not Volgistics fault, but I know we are only using a fraction of its capabilities. It does so much! --- ### Volunteering at its best! - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been able to run our program more efficiently and with a better management system. We will continue to use and promote Volgistics to everyone that has a need! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Volgistics has been a great tool we use here at Pathways and I have personally used Volgistics at my previous organization. Some of the things we love about Volgistics is the ability to create our own look and feel in the management system and a linked application to the system. This tool has been a life saver for grants and volunteer hour tracking. #### Cons There has not been anything that I can say has been a con using Volgistics. We are 80% ran by volunteers and all our meals are donated by restaurants, being able to track all the volunteers and partners with our organization has been wonderful!! #### Vendor response Thank you for the review, James! We're glad that Volgistics is able to make your job a little bit easier. Replied August 2019 --- ### The Volgistics Team - Overall rating: 5/5 - Reviewer: Catherine D. - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Volgistics helps me greatly to keep track of how many hours each of my volunteers have served and in what role they served them. I can easily look up their information for their phone numbers or email addresses and check the details of their volunteer interests and past work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Volgistics is absolutely wonderful in creating a easy to understand form for new volunteers that we can incorporate directly into our website. Through that I can see all of the information I need about a volunteer and help keep track of their progress as they continue to volunteer. #### Cons Sometimes it can be confusing to make a change in the setup of what volunteers see or how things function. Whenever that has happened I just send a quick email to the Volgistics team and it's always answered within the hour (Less than 5 minutes sometimes!) #### Vendor response Thanks for the review! We're glad that Volgistics can help keep your volunteer data organized! Replied November 2018 --- ### Volunteer Tracking and Trending - Overall rating: 5/5 - Reviewer: Janet I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Great support team. Easy to work, and if you ever doubt your choice, there is a support team available at your finger tips. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features and ease of use. It gives us everything we need to track our volunteers #### Cons None! Volgistics was a PERFECT fit for what we were looking for. Our hospital is part of a system, and other hospitals within our system are utilizing the same program! #### Reasons for choosing Volgistics We went through the demo, liked what we saw. #### Vendor response Thank you for the review Janet! We're glad that Volgistics is working for you. Replied November 2020 --- ### Volgistics is a Winner! - Overall rating: 5/5 - Reviewer: Georgia A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Oustanding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been super-satisfied with Volgistics - it covers all the bases and is extremely user friendly and the support staff is the best bar none. It's really intuitive and very clearly laid out. #### Cons There is nothing not to like about this system. #### Reasons for choosing Volgistics Functionality, ease of use, excellent support - easy to teach others - a really well thought out program --- ### Excellent Customer Service - Overall rating: 4/5 - Reviewer: Felix S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Schedules are easy to see and set up. Tagging has been extremely helpful in organization. #### Cons I wish there was a back button. It would really help for when I'm assigning volunteers to specific assignments. --- ### Best software and customer service ever - Overall rating: 5/5 - Reviewer: Nikki O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I realized before having volgistics I was doing far too much work. Volgistics does it for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the easiest to use software i've ever had. The support is top notch. I email with 3-6 questions per week and they always get back to me immediately and with step-by-step instructions. Always so nice and helpful. Worth every penny. #### Cons I have nothing- everything is amazing. I can't think of anything I like least. --- ### Volgistics customer support - Overall rating: 5/5 - Reviewer: Steven W. - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered Volgistics is a company that provides software for managing groups of volunteers. It is a hosted application, which means that the data on volunteers is kept on Volgistics servers and is accessed by web browser. Fees are paid based on the number of volunteer records. We use them for managing two relatively small sets of volunteers (500 or so). A most amazing thing about their customer service is that if you have a question, you CAN'T call them and speak to anyone. BUT, you never have to. Their documentation is a collection of numbered articles, available on their web site, covering just about everything you could possibly want to do or know. It is complete, detailed, thorough, understandable, almost beyond description. If you have a support question, you make it by email, and what you usually get back, very promptly, is an answer that usually is a reference to one of their articles. If the article does not completely answer the question in a completely understandable way, you can ask a follow-up question and get a prompt clarification. But you don't often have to. Their documentation is so complete that for all one can tell their support staff is some guy with a laptop in a hammock by a beach somewhere, sending out documentation links in response to support questions. The documentation is so good, that's just about all it takes to do support. Anyone who ever has beaten his head on some computer program trying to figure out how to make it work will love Volgistics. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Volgistics is a LIFESAVER! - Overall rating: 4/5 - Reviewer: Jen S. - Product usage: Used unspecified for unspecified - Reviewed: June 2013 - Review source details: This review was submitted organically. No incentive was offered I HIGHLY recommend this program for all volunteer programs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros After 6 months of reviewing volunteer management software, we made the leap and choice Volgistics. It have been the equivalant of adding a part time employee! The time I save entering volunteer applications and hours donated has allowed me to focus on the "bigger picture" growth of our food bank's volunteer program. Our volunteer program has grown 86% in the past 3 years and Volgistics has grown right along with us. The online tutorials and customer service has been amazing. Typically I can find an answer through their great help web pages but if not I can send my question via email and the response time is amazing, usually within a few mintues. We use VICNET and VICTOUCH and our volunteers consistenly commit on how easy it is to schedule and view hours. I HIGHLY recommend this program for all volunteer programs. #### Cons I have no cons to this program because it really handles everything we need and offers several aspects of the program that we haven't tapped into yet. --- ### Best Software Purchase Ever Made - Overall rating: 5/5 - Reviewer: Karen Y. - Product usage: Used unspecified for unspecified - Reviewed: July 2011 - Review source details: This review was submitted organically. No incentive was offered Recommend highly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I evaluated various Volunteer database management products several years ago before doing the free trial with Volgistics. Once I trialed it, I knew I found what I needed. The software is easy to learn - not only for myself and my staff but for the Volunteers that put hours in and input Volunteer information. There are many options that come with the software but also room for customizing so that it can meet whatever specific needs your organization has. The "Help" feature is extensive and in 3 years, I think I have only had to send them a question a few times. It is a hassle free software product - they back it up, they maintain it, they update it. I think the cost is more than reasonable and well worth it for having such an easy software to work with. I really cannot say enough good things about it. I have recommended Volgistics to the other hospitals in our corporation and anticipate them switching to Volgistics soon. #### Cons None that I have encountered. --- ### Past its use by date - Overall rating: 1/5 - Reviewer: Elizabeth C. - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was incredibility frustrating. Everyone was helpful but the system is so antiquated it felt like 1985, #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The price was great for the number of volunteers. #### Cons There is no online support and it is not user friendly. We were told we could have two facilities on the same account but that was not good advice. Yes, it's possible but it requires a momentous amount of work. You can only include one logo. When I inquired they said if I could code html an additional separate photo could be added. Volgisitcs may have been state of the art when first introduced years ago but instead of keeping it up to date it has been kept on life support with tape and twine--electronically speaking. You have to plow through tons of videos and links to do simple actions. It is not adaptable for special event signups seeking new volunteers. --- ### Almost too Robust - Overall rating: 3/5 - Reviewer: Shanda S. - Product usage: Used unspecified for unspecified - Reviewed: March 2012 - Review source details: This review was submitted organically. No incentive was offered For your long term volunteer management programs, this is a robust tool for a great price. For a one-time event, this is not the best choice. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 #### Pros Price is great! If I were running a long term volunteer program, this would be my dream site. Very quick customer support, lots of ability to manipulate records and data, etc. You could spend hours on the video instruction and help topics. #### Cons It is very tough to quickly get up to speed with this product. For a one time special event, I want to set up a volunteer application, set up volunteer opportunities, and connect the two. I've invested MANY hours trying to get this simple action completed. I have used other tools and have worked with a programmer to develop a tool for a special event (not competition - not on the market) so am pretty savvy about optional resources. I do not find this to be intuitive. I think it will be great once I understand it, but it's frustrating just trying to pick it up and go. --- ### New User - Overall rating: 5/5 - Reviewer: Bud H. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered Made a matrix and evaluated five other vendors of volunteer management systems. Volgistics came out on top for our needs. Tested their response to help emails and they were exceptional in response time and content. Excellent help system in the application with videos and written content. This is not an easy system to setup initially, it has many options and fields to populate. But the explanations of various options are well written. Lots of features and printable reports. I'm very satisfied with the choice so far. I'm a volunteer helping our Volunteer Manager who has limited experience using on line systems, she is very impressed with the application and is looking forward to using it. We have many senior volunteers some who refused to use a computer, this will probably be my major implementation challenge:) Got VicTouch up and running and gathered the volunteers together who most objected to using a computer to sign in and out. They positively loved it. One comment, "This is easier than pumping gas with a credit card". That's quiet a testament to VicTouch being user friendly. Just keep in mind setup is challenging but worth the effort. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Flexible, Powerful Software; Great Customer Service - Overall rating: 5/5 - Reviewer: Kerrilee H. - Product usage: Used unspecified for unspecified - Reviewed: June 2013 - Review source details: This review was submitted organically. No incentive was offered Thank you, Volgistics team, for this amazing tool. It has helped transform our volunteer program in just a few short months from a ragtag bunch of teenagers that showed up whenever and for however long they felt like it, to a team that accomplishes project after project, and asks for more. I find myself wishing only that you made calendar/scheduling software for our staff, too, because I'm pretty sure it would beat the pants off our current system. As it is, we'll just continue being 100% pleased with Volgistics for our volunteers! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros easy to learn comprehensive features to meet your needs powerful reporting & metrics customized user experience: use the features that are helpful to you, while unused features are unobtrusive quick and helpful feedback from customer service #### Cons None, really, that we've experienced. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/volgistics-profile/reviews/?page=2) --- Volgistics Reviews, Pros and Cons - 2026 Software Advice