I have really enjoyed utilizing this program. If I don't know something or I'm in doubt I send an e-mail to the IT support department, and they are awesome. They respond to me within a few minutes, and they are very specific and detailed on their answers. I love the fact that at times I really don't know how to express myself correctly on the questions I have, and they respond with ideas or situations of what I might be wanting to ask. This in return allows me to not feel frustrated but very appreciative about the fact that I know the people behind the scenes are always there to support me, plus they are able to help me, once they know what I'm trying to say. It is just great to know that you have such an amazing team to support you always. Now that I know that there is so much more to learn about this product, I will be asking more questions, Ha! Ha!Thank you

I like the fact that I can always go back and see not only the present volunteers but the archived ones as well. This feature allows me to go back and find out information about the previous volunteers i.e. how many hours they donated, when they started and when they left, which departments they helped and now that I used the notes, it allows me to see why they were absent and why they decided to leave the program. Lots of great information needed, especially when they request me a letter of reference.

I think that there is so much opportunity to best utilized this program and yet at times we don't even know about it. I think that this program should come with a manual of all the features available.

Prior to Volgistics, tracking volunteer hours, lists, etc. was via spreadsheets - many different spreadsheets that had not been updated. Keeping records of Volunteer hours was a month-long process. Requested reports were often inaccurate and incomplete. At this point in our implementation, all Volunteer Records have been entered into the system and Volunteer hours are entered manually into the system by this office. Monthly reports that took a month to generate now take minutes. The Director of the Volunteer Program and I are currently re-evaluating the choices made in configuring the software to increase usability and flexibility. I am impressed with how flexible the system is and how easily it is modified.

User Support is outstanding. My eMail questions have always been answered within an hour of submission and their responses are concise, clearly understood and respectful.

I have been working with our Volgistics program for 6 ½ to 7 months. The software has been in use for less than a year and is not yet opened up for end-user use. This is to explain that as I work with the software, I have some difficulty maneuvering through the Tutorials mainly because of my familiarity with semantics and titles or language used with Volgistics. As I become familiar with the 'language' of Volgistics, it's becoming clear and finding my way through the Help Topics is becoming easier AND extremely helpful.

It's great for compiling volunteer data and keeping internal notes. Fairly easy to email groups of volunteers from inside the software.

It's got a clunky, outdated user interface that is unappealing to prospective volunteers. Limited list capacity without purchasing the ability to add more.

My overall experience is very good. I appreciate the versatility in customizing data gathered and the reportability of the data. The Support Team is outstanding. They respond quickly to my support requests, often within minutes, (by email, we do not have the phone support level) and they always make sure I understand how to accomplish what I need to do. Even if what I ask for can't be done, they help me with workarounds and add my request to the future development list. I appreciate the video tutorials in Volgistics in addition to the wealth of written tutorials. It has been the number one recommended software by volunteer managers in the various roundtables I've attended over the years. It was already in place when I was hired and Volgistics is the only volunteer management software I have used so I cannot compare it to others. A staff person acquainted with our donor software who was also managing volunteers for her department thought Volgistics very intuitive and easy to use.

#1 Appreciate creating an online application within this software and that it automatically attaches to the applicant's profile when submitted. #2 Ease of customizable reporting, and automated reports sent directly to my inbox. #3 Self scheduling for volunteers, team leads are very grateful for this feature.

#1 Limited space in the application form. #2 We have one application that serves multiple sites, it would be great to send alerts to the appropriate staff person by the site chosen.

We launched Volgistics August 2014, after taking advantage of the free trial period to experiment with the system. We are very satisfied with the results. As we've become more familiar with the software, we use more of the features. Before we purchased Volgistics as our management tool, we didn't have an integrated system to handle all the county departments that use volunteers. That's all changed. Volgistics brought us into the 21st century. For the first time, we know who all the volunteers are, where they volunteer , what they do, when and for how long. The robust reporting features provide the data we need to manage the program and share the stories about the valuable contributions volunteers make in our community. In June 2015, I took advantage of another offer Volgistics made available and that was to start an administrators users group to share experiences and learn from one another. The group continues to meet monthly and everyone leaves the learning session energized with their newly obtained skills. We use VicNet, VicTouch, and the Docs features. We just launched the text messaging option and look forward to the opportunity that will bring to improve communication. And lastly, Volgistics has a great support team.

Ease of use, reporting, communication features and continuous upgrades, reasonable cost

I wish there were more features regarding coordinators. For example, as an administrator I'd like to view coordinator information much like we do volunteers using Set-up, Other options, Volunteer list especially dates entered, last VicNet access, last activity.

o It can handle just about any kind of business/organization requirments. o It can produce just about any kind of report you need, using either the (unmodified) stock reports or stock reports you can modify to your own requirements. o The online help topics (both written and videos) are EXCELLENT! o The email help (writing to a real person) is fast, knowledgeable, and helpful. o You can use as many or as few of the options as you want. The more you use, the better able you will be to generate information quickly by searches or reports.

I have to preface this by saying that this is NOT A FLAW in the app. It is advice for best implementing a powerful and incredibly useful tool. Volgistics can do so much, it is so powerful, that for individuals not familiar with databases or how to use (and tweak) them, or implement them, it might be difficult to know where to start or which of the many options to use. For a small organization that barely has the time or staff to do its regular work, this might be a show-stopper. Organizations MUST ALLOW TIME for someone to set the product up correctly. If they do, this product will make their work so much easier and effective. This is what happened in the organization I'm working with. I'm a volunteer now, but have extensive background in databases from my corporate days. The organization is so small that the person assigned to implement Volgistics simply didn't have the time to work on it because of her existing workload. I stepped in and became the Volgistics/VicNet guru. I was able to do the homework and then show her how to use it. That worked well and kept the implementation moving forward. Otherwise, it might not have happened. If you make the commitment to use Volgistics, make the commitment to have the time available to implement it.

Volgistics is an efficient program that enables me to schedule, contact, and track volunteer services in an easy way. The Volgistics assistance/ help desk is beyond incredible. We are so thankful for the professionalism, and kindness they showed us during the COVID pandemic.

Volgistics enables Pelican Harbor Seabird Station to track the volunteer service hours in a fast, efficient, and easy way. We are able to run reports by the various parameter, service by volunteer, type of service, requirements filled by volunteers. Volgistics is also easy for the volunteers to input their service hours. I love that there are many videos and tutorials to help the user become more efficient. I have used this program at two nonprofits and though we got offered a free volunteer program we would not switch.

I wish the email had more features to add a colorful background "make it look pretty", embed pictures directly into the email.

Very good - what makes this volunteer management system really work is the customer service representatives and their willingness to answer questions thoroughly and in a timely manner.

The number of features that it has that allows my volunteers to self-schedule and print their own reports. The reports help with in-house data analysis for grant reporting requirements and administrative support. It cut down on the time I spent with volunteers by about 85 - 90%. During busy times of the year I could spend all day talking to volunteers, answering the same questions. Now I spend SIGNIFICANTLY less time doing that and can spend more time thanking our volunteers for their time and doing the other responsibilities of my job assignment. I like the comprehensiveness of the library.

Initially it was more cumbersome to set up than I expected. I am not a computer scientist so there was a bit of a learning curve. The customer service is AMAZING though, so it made it much easier. I usually hear back from folks in 5 minutes of sending an email with a quick solution to my problem.

Easy scheduling, instant response from customer support, good reporting, amazingly complete volunteer database with so many ways to enter data.

The volunteer interface with the software is so easy to use. A 10 minute demonstration and 98% of our volunteers are off and running. The support could not be better, within minutes you have an answer to your question, and if you don't look at it promptly, you receive an email saying it is there. Once you find your way around the reports, the reporting is very good. Schedule reminders are sent to all volunteers reminding them of their assignments which is awesome.

We run a neighbor to neighbor village and we would have liked a donor and member database. We have found a work-a-round for the members, although it means more data entry on our part. The reports are not always intuitive and it takes a while to get the data you want to see in the report.

When we chose it, it was one of the only options and was innovative for being cloud based (yes, THAT long ago). One of few options that allow people to tell you what they've done vs you defining shifts.

The features didn't keep up with technology - lack of mobile functionality, poor use of texting, not very attractive. The kiosk function is godawful - why would you require a person to memorize a 6 digit pin in a world that allows for searching by name?

Very happy with the product and support.

In using the old PC based Volunteer Works and then Volgistics for 20+ years I have found that Volgistics support is outstanding. Fast response to questions and they listen to suggestions for improvements and features and respond when implemented.

I can't think of any issues that have not been resolved and currently we have not asked for any new functions.

As the Volunteer Coordinator, I have been using Volgistics in our library district for a little over a year, and have nothing but positive things to say about it. The system is user friendly and was easy to customize for our needs. Rarely do I need to submit a Help ticket. When I do, it's almost always because I failed to thoroughly check the Help Topics provided. Regardless of this, the customer service we receive is friendly, fast and thorough. In response to these requests there is usually a personalized email that contains an explanation of the problem with a summary of the solution, as well as a link to the already existing Help Topic that I failed to look for. These people have thought of every possible question and problem that could arise and have covered these in their Help Topics which provide step-by-step direction on how to resolve the issue. I was most impressed yesterday when we were experiencing an issue with a volunteer not receiving emails sent through Volgistics. It turned out that the issue arose as a result of the filtering through their own email service. Volgistics really blew me away with their service. As usual, they emailed an explanation and a link to the Help Topic that I again failed to look for. Most amazing was that the Help Topic included step-by-step directions on how to rectify the issue with each of the major email services. I was able to give those directions to the volunteer rather than just tell them that the problem is on their end leaving them to spend valuable time searching the internet for a solution. I could go on and on about how great Volgistics is. If you're considering it, I highly recommend you take advantage of the free trial period and watch the video tutorials. I don't know how I managed without it in the past.

Our volunteers love it. Volgistics has all the features required to schedule, track and oommunicate with volunteers. Technical support is prompt and very helpful.

I am a Volunteer Coordinator for a small non-profit with about 100 volunteers. My favorite thing about Volgistics is the ease of use and their technical support. The application is so intuitive, our volunteers can use it with almost no training - even the older volunteers who are not accustomed to using database applications. Our volunteers love that they can use Volgistics from their phone. The technical support team always responds within minutes. Their instructions are clear and thorough. I highly recommend Volgistics to other Volunteer Coordinators.

I wish the administrator version was easier to use on my smart phone. Other than that I LOVE Volgistics.

I was happy with Volgistics and the options available

The product was intuitive and had many features

It could be difficult to find/create the report for the information that you needed. I did not like that the year drop down box give every year between 2010-2050 . . . I requested that it be limited to our current year and prior, but they could not change that.

There where some problemssolved easily as i have an easy accessiblity with customers to fullfill their needs.

Yes of course it's easy to communicate with people who where in need of it and guide themto use Volgistics

No, it's actually user friendly and easyfor every one to use.

Volgistics is a company that provides software for managing groups of volunteers. It is a hosted application, which means that the data on volunteers is kept on Volgistics servers and is accessed by web browser. Fees are paid based on the number of volunteer records. We use them for managing two relatively small sets of volunteers (500 or so). A most amazing thing about their customer service is that if you have a question, you CAN'T call them and speak to anyone. BUT, you never have to. Their documentation is a collection of numbered articles, available on their web site, covering just about everything you could possibly want to do or know. It is complete, detailed, thorough, understandable, almost beyond description. If you have a support question, you make it by email, and what you usually get back, very promptly, is an answer that usually is a reference to one of their articles. If the article does not completely answer the question in a completely understandable way, you can ask a follow-up question and get a prompt clarification. But you don't often have to. Their documentation is so complete that for all one can tell their support staff is some guy with a laptop in a hammock by a beach somewhere, sending out documentation links in response to support questions. The documentation is so good, that's just about all it takes to do support. Anyone who ever has beaten his head on some computer program trying to figure out how to make it work will love Volgistics.

The Volgistics team has always been responsive, friendly and knowledgeable. The software is easy to us and the help areas explain 90% of what we need to do.

I really can't think of a "like least" for this software. For a package software that we use to fit our needs there really aren't too many constraints.

Love the program

St. Vincent de Paul Society of Marin County has been blessed with the Volgistic Data System. I work part time making it almost impossible to run a program with 2000 volunteers. Thanks to the Volgistics services I am able to train volunteers, schedule their hours on line and keep track of which volunteers are at which sights, even when I am away at a conference. Volunteer team leaders have the access they need to run their programs effectively and every event has a clear outline and contact info. giving me more time to concentrate on our volunteers. I have worked for 8 years at SVDP and I feel confident that when I leave the SVDP Society of Marin County on August 27th, 2011 that, as result of having this program, St. Vincent de Paul Society will continue to thrive with the aid of the Vic Net and Vic Touch program. I would like to thank the Volgistics team for always answering my questions regarding your program in a timely effective manner.

Set up for the program was challenging

Recommend highly.

I evaluated various Volunteer database management products several years ago before doing the free trial with Volgistics. Once I trialed it, I knew I found what I needed. The software is easy to learn - not only for myself and my staff but for the Volunteers that put hours in and input Volunteer information. There are many options that come with the software but also room for customizing so that it can meet whatever specific needs your organization has. The "Help" feature is extensive and in 3 years, I think I have only had to send them a question a few times. It is a hassle free software product - they back it up, they maintain it, they update it. I think the cost is more than reasonable and well worth it for having such an easy software to work with. I really cannot say enough good things about it. I have recommended Volgistics to the other hospitals in our corporation and anticipate them switching to Volgistics soon.

None that I have encountered.

I HIGHLY recommend Volgistics as a database system for any group that works with multiple volunteers. Volgistics makes corresponding with volunteers, tracking all aspects of volunteers and reporting about volunteers faster, more efficient and easier.

I get answers to questions very quickly through the e-mail system. I am able to generate monthly reports while I'm not at my desk (automatic every month), in the morning I come in and they are in my in-box! I am able to keep track of volunteers without a lot of data entry on our part. I am able to keep track of mandatory service for our service learning students. I like to be able to enter notes for each volunteer after phone calls have been made or e-mail correspondence is received or sent. We just started accepting on-line applications--this is awesome. I love this feature.

I wish that I could scan a document and save it in a volunteers record, but I do know that Volgistics says that they are working to get this to be something that we can do.

Volgistics does offer a lot of functionality, however it's not very user friendly. If you don't have the brain and the time to get to know the program and all of its ins and outs, then it's probably not the program for you. Their support is only via email and they do answer very quickly, but it's impossible to talk to someone on the phone, unless you want to pay a very high price. Usually my responses are met with "I'm sorry but" or "unfortunately" because some of the basic things you'd like to be able to monitor and report on are not possible. Like tracking people who don't show up for their shifts. You CAN do it, but it's not easy. All in all, it's not a horrible program, but they don't update it very often and when they do, they are not good about telling you they've updated something. And because you have to pay per volunteer, for a large organization that utilizes a lot of people, it's practically fiscally impossible to keep a running history of your volunteer program. That is the main fault we have with the program. We have to keep two separate databases, or we'd be paying way too much to store the historical data we need.

Customer support and technical help is outstanding. Their are many videos and tutorials but if you still need help, they answer your questions very quickly and thoroughly.

This is very powerful software with SO MANY features and options - many more than I could possibly use, but they are there if you do have a need and I keep discovering more and more useful features.

Initial set-up can be a little overwhelming and intimidating, but only because there are so many features and options.

This system has allowed us to combine two full time paid positions into one. We have better communication with our volunteers. Recruitment is so much easier and effective. The system has grown with our organization and has ways to fits most of our needs. It has transformed our volunteer services and we constantly hear how much our volunteers love it!

-Web-based, can access database from home. -Great features: online scheduling for volunteers, touch screen sign in, auditing, reporting, reminders, emailing sets of volunteers for recruitment. -support is consistently efficient -Billing is according to how much you use -easy to learn and implement -love the online applications with schedule feature

-help menu is sometimes overly simplistic -no direct phone number to a help desk -no training available other than the help menu

We are a museum facility with over 200 volunteers and have been using Volgistics for about 6 months now. It certainly cuts our time in tracking volunteers, assignments and printing reports! The Volgistics support staff is outstanding!

The database is very easy to use especially after using MS Access for years !! It is, for the most part, very intuitive.

Haven't found anything yet - once you begin to use the program, it's well laid out.