About Volunteer Time Tracking

Volunteer Time Tracking is a web-based software designed to help nonprofit organizations log and track volunteer hours. Key features include attendance tracking, calendar management, member directory, registration management, scheduling, recognition management and self-service portal.

Volunteers using Volunteer Time Tracking can log hours, access timesheets, review hours, export them into spreadsheets, compare ranks on leaderboards and view progress to track milestones. The platform enables managers to upload volunteers' background check documents and certifications and view reflection forms and event photos submitted by volunteers. Organizations can also track additional fields such as Gifts in Kind, Cash Donations, Mileage and more. ...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Volunteer Time Tracking

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

March 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2019

Convenient way to track volunteering hours!

Overall a very easy and useful app!

Pros

This software is easy to use and gives you an opportunity to sign up for volunteering events at different places and keep track of all your hours and dates of volunteering.

Cons

The only inconvenient part is that there is no way to see the sum of all volunteering hours, you ave to add them up yourself.

June 2018

Michelle from Laurel Hall School

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

I have been extremely pleased with the response & support I have received from the TIF team.

Pros

I like the Track-It Forward software because of its versatility and ease of use. I took over from the previous administrator with no real insight into the software. It was easy enough for me to just click around and figure out. I was quickly able to make changes and customize the site to our needs. The few occasions that I couldn't figure something out, representatives responded to my email queries very quickly...usually within a couple of hours or quicker. The customer service is spot on and very pleasant.

Cons

I don't like that I can't customize the start & end times for my events. I am limited to top of hour or half hour only, but have events that start/end on the quarter hour. I also can't seem to get the reports to contain the exact information I want/need. The TIF people have been great about trying to help me, but for whatever reason, I can't choose the specific categories that I want/need for my reports so I have manually input into Excel. Hopefully, this year we can figure out a fix so that I don't have to spend six hours three times per year manually creating my reports.

Response from Track It Forward

Replied June 2018

Thanks for the feedback Michelle. We are working on some new features which includes more robust reporting so hopefully that'll give you what you're looking for. Also, you actually can set you start/end times to whatever you'd like. The dropdown options are limited, however you can type in that field as well. Let us know if you need help with that!

October 2018

Rosita from Partners In Development

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

October 2018

Greatful for TrackItForward

I was so greatful to find this because it was free, but it of course can improve a lot! I have used it with all my volunteers. I wish there was a way it could notify me that a user hasn't checked in in awhile. That would be very helpful so I could remind them to track their hours better.

Pros

It is free! It was very hard to find something that I did not have to pay for.

Cons

It still needs some work on the front end. User experience could be cleaner!

Response from Track It Forward

Replied November 2018

Thanks for your honest feedback! We're always open to hearing new ways to make the experience better for our customer. If you have time, could you please post your suggestion about the notification to our request portal - https://ourvolts.uservoice.com? Thanks!

March 2015

Carmen from Amanda the Panda Family Grief Center

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Easily the best Volunteer Management system

I have been using OV for 2 years, & I plan to stick with it for the remainder of my work days! This is easily the best volunteer management system around, for several reasons. 1. The founders are incredibly helpful! There is an area on the site which allows you to request & vote on new features. When I have questions, the founders usually reply within minutes-the service is personal, helpful, & timely. 2.I have volunteers in MS all the way to volunteers who are in their late 70s, which means there is a huge range of computer skills/comfort. All of my volunteers use this site to log their hours & not a single person has had a complaint. 3.It is mobile. All of my regular volunteers have downloaded the OV app onto their smart phones, & log their hours before they even leave the volunteer site! This feature is easily the favorite feature for my volunteers. 4.It allows me to customized nearly all of the fields. When Volunteers log in, I have certain fields I require so my records are always up-to-date. I also have all of the volunteer activities personalized for my volunteers & there is an area for them to add notes. 5.Scheduling. This is a feature I haven't used yet, but I will be using it this fall. The Volunteers can sign up for a shift based on what I make available to them. OV will even send out reminder emails to volunteers! 6. OV keeps track of all volunteer hours, & I can easily pull reports on all of my volunteers, certain volunteers, by date, or by activity (to name a few). I also have categories (set # of hours) set up on OV, & it displays a message each time I log in to alert me when a Volunteer enters a new category. 7. OV has a widget that was easy to put on our volunteer page, making it even easier for Volunteers to log their hours. 8.I can log hours for my volunteers. I have some volunteers who don't have computers, or who only volunteer one-time, & I log the volunteer hours for them. I can easily add new volunteers, or adjust hours if one of my regular volunteers accidentally logged too many/too few hours. The #1 indicator of how great this site is is the fact that my Volunteers love it! There are graphs that show how many hours have been volunteered, both in the past 6 weeks & overall, which makes it fun for my volunteers--they can compete to "stay on top" & love hearing who has "won" the most hours at the end of the year. I recommend OV to every Volunteer Manager I interact with.

Response from Track It Forward

Replied March 2015

Wow Carmen, you know OurVolts as good as we do. We've really appreciated you being with us for as long as you have and it really shows with your ability to really maximize the efficiency you get out of OurVolts.

October 2018

John from Louisiana Master Naturalists of Greater Baton Rouge

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Exactly what we need--nothing of what we don't

We're a nature focused organization that 1) Tracks volunteer hours 2) Tracks continuing education hours and 3) Run an event calendar to connect vols to volunteers ops. I went through about 4 software solutions before stumbling across TIF. It was a pretty painful process, especially because I'm unpaid. With the other guys, you'd have to sort through tons of modules and functionalities just to understand what all the software did. But TIF was perfect.

Pros

1) Out-of-the-box functionality is perfect for us. 2) Easy to use so it doesn't confuse technophobes/old people. 3) Very reasonably priced 4) Easy to implement. Low learning curve for both using and administrating.

Cons

There are a few rough edges, mainly cosmetic or user-experience focused. For example, sometimes our users can't see the "Reset Your Password" option, but that just may be because they are stupid. The app is a little bear bones, but that's ok, since the price is so low.

Response from Track It Forward

Replied October 2018

Thanks for the feedback, John. We love having you as a customer and appreciate the review.