VolunteerHub is a volunteer management software used by nonprofit or charity organizations in engaging volunteers. The software has an in-built online volunteer signup module that helps users in registering volunteers for an event. The module provides volunteers with a user account where they can log in and get latest updates from the organization about the upcoming events. The application provides a customizable interface where users can set up industry specific fields as per the company needs.

VolunteerHub offers tools to build event-specific landing pages and automatic email registration verifications and reminders. The tracking functionality in the application helps staff members report volunteer involvement in the event. The software allows team members to define the metrics required for analysis such as the number of training classes attended by the volunteers and the number of certificates issued to the volunteers.

VolunteerHub has an OnSite mobile app where staff members can create virtual check-in-kiosks for volunteers. Volunteers also have an option to check-in upon arrival using self-serve mode in the app. The software integrates with The Raiser’s Edge, Blackbaud CRM, Luminate and eTapestry to support fundraising and donor management tasks.



23 Reviews of VolunteerHub

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 23 reviews

October 2018

Tyler from So Others Might Eat (SOME)

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Saves so much time with high demand, one-off or shift-based opportunities!

Overall I am very pleased with my VolunteerHub experience. When I joined the organization 1.5 years ago, we had been using its most basic functionality for a few years. Since then, I have learned from webinars, help docs and extremely responsive support team emails how to use nearly every feature. We've implemented each feature successfully, which has saved time and allowed us to rely on a huge pool of volunteers in new ways. Although I think the price increases have been a bit disproportionate to the increase in the number of active users we can have, VolunteerHub is meeting all of our major needs at the moment, and most of our minor ones, too.

Pros

Perfect for empowering thousands of individuals and group leaders to claim space in our twice-daily, year-round meal service opportunities with minimal initial interaction from our very small staff

Volunteers can join groups (skills, interests, corporate, etc.), on their own or automatically through a customized link, and we can email those groups to recruit in a way more targeted than emailing all volunteers at once

Easy to record volunteer hours automatically, and print useful nametags, with minimal interaction from a staff member, for opportunities with set start and end times (regular shifts, one-off opportunities, etc.) and to report basic attendance for those opportunities

Automatic confirmation, reminder and thank-you emails

Modify events, reservations, user groups, etc. in large batches and pull useful general participation reports


Make notes about individual volunteers in their accounts

Cons

Volunteer Hub shines with scheduling volunteers for opportunities with set start and end times. Much more attention is needed for creating irregular opportunities and scheduling volunteers/recording attendance for them. For example, opportunities with flexible start and end times, just gauging interest in internships, and volunteers who don't stick to a regular schedule but are welcome any time, can be a bit complex in Volunteer Hub.

Unfortunately, there is no dashboard or easy view of major trends

Some of the text that administrators have no control over provides constant confusion for volunteers. For example, the sign in button(s) in the Kiosk feature say "new" and "existing users," which often causes first-time volunteers - who have created accounts at home - to create a duplicate account on-site (and we need volunteers to be able to create accounts on-site for other reasons).

Very basic email generator

May 2018

Hannah from Chico Animal Shelter

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Smooth Transition

Pros

Super easy interface. When we transitioned volunteer software, it was incredibly smooth. So easy to use.

Cons

Some data transfer was a little difficult but not necessarily because of the software, nothing too crazy though.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We went from paper and pencil to our first volunteer software (VolunteerHu after extensive research.

Pros

We love how customizable it is and how we can make it match all of our other branding. We felt VolunteerHUb offered us the most options of any other available software.

Cons

Having to set up the system from scratch was very time consuming. Understanding the wording and how to set up the system isn't very intuitive at first but once you understand it set up is easy and tech support is fantastic!

September 2017

Sarah from Humane Society of the Treasure Coast

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Volunteer Hub is an invaluable tool for our shelter!

Our shelter wouldn’t be where it is today without Volunteer Hub. I highly recommend it!

Pros

Customer service is easy to contact and extremely helpful. Ease of volunteer application storage. Great tutorials.

Cons

Volunteer Hub is an excellent tool but it can be a bit pricey for our non profit shelter running solely on donations.

June 2017

Camellia from Habitat for Humanity of Northwest Metro Atlanta

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Volunteer Hub is definitely one of the top volunteer management systems in the market for a reason!

Most of the entire office was able to use the system in some capacity.

Pros

The ease of use, accessibility and features for volunteers are incredible! Our office enjoyed using Volunteer Hub. The different ways each department could utilize the system was impressive!

Cons

It's so overpriced compared to other systems that do the same (if not more) as Volunteer Hub makes it unrealistic for any non-profit to invest in.

October 2015

Julia from Broad Street Ministry

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2015

Easy to use and volunteers love it

VH is a great tool for out volunteers. They love being able to sign themselves up/see when they're registered. It's great for the volunteer department because we no longer have to be the "middle men" for volunteers.

April 2015

Naomi from Habitat for Humanity East Bay/Silicon Valley


Ease-of-use

2.5 of 5

Functionality

3.5 of 5

April 2015

Satisfied with VolunteerHub

Pros

We are able to provide all the details needed to explain and sell volunteer opportunities, and give volunteers the information they need for a successful event. It allows us to sign up every kind of volunteer we have as groups or individuals.

Cons

I wish there were more functions to post many events at once with just small changes rather than posting most events individually.

April 2015

Barbara from Pro Portsmouth, Inc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2015

Four years and counting!

Pros

With the festivals, races and other events we produce, VolunteerHub allows us to note the varied opportunities in each along with detailed descriptions. Our volunteers can access a great deal of information by logging in. When we signed on in 2011, it was a brave new world - now it's yet another valuable tool that we rely on when producing an event.

Cons

Wish they could opt in for other things like our eNewsletter when signing up for an event.

April 2015

Kate from Habitat for Humanity Greater San Francisco


Ease-of-use

1.5 of 5

Customer support

1.5 of 5

Functionality

2 of 5

April 2015

Challenging

Pros

It is a great tool for allowing individuals to sign up for events on their own, with minimal work on the part of a volunteer coordinator.

Cons

The sync tool to Raiser's Edge has been a huge threat to our data integrity. And the process that we have to use for group members to register and get signed up for events is quite complicated to explain and takes a lot of staff time.

Response from VolunteerHub of Carr Engineering Inc.

Replied May 2015

Thank you for sharing your concern, and we’d love the opportunity to assist with your situation. To our knowledge, none of our other clients who use this integration are experiencing the issue you are describing. Please contact us at support@volunteerhub.com at your earliest convenience. ~The VolunteerHub team

April 2015

Mae from Habitat for Humanity East Bay/Silicon Valley


Ease-of-use

3 of 5

Functionality

4 of 5

April 2015

Our organization uses VH to engage and coordinate volunteers

Pros

I really like how VolunteerHub is easily integrated with CRMs.

Cons

The layout is somewhat boring and bulky. I think the information would look more enticing if it was cleaner.

April 2015

Katherine from Habitat for Humanity


Ease-of-use

5 of 5

Functionality

2.5 of 5

April 2015

We use VHub to track our group and individual volunteers.

Pros

It is a fantastic forum for individual volunteers. It makes signing up and canceling registration very simple.

Cons

It's not a great tool for group volunteers. Once they have an account we have to register them manually, and the process is a bit convoluted for our corporate, faith, and student groups.

April 2015

Sara from Habitat for Humanity East Bay/Silicon Valley


Ease-of-use

5 of 5

Functionality

3.5 of 5

April 2015

Teaching and Outreaching Volunteers for Habitat for Humanity

Pros

I love the setup of the page and how user-friendly it is. I also like that once you are a super-user, you can see how many have registered for each day.

Cons

Honestly, I think it is great. I don't have anything that I don't like.

March 2015

Ruth from Titanium Lacrosse (former with Ohio Premier Soccer)


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2015

Ohio Premier Invitational Tournament Director

Pros

Very easy to use and by far the simplest way to get volunteers to sign up, and as the director, a very convenient method of tracking said volunteers.

Cons

I was thoroughly satisfied and have nothing to report on the negative side.

March 2015

Eliza from Habitat for Humanity


Ease-of-use

3.5 of 5

Customer support

4.5 of 5

Functionality

3.5 of 5

March 2015

VolunteerHub - customizable enough, with lots of usable features

Pros

I like that our users can choose to view the opportunities in different formats (date, calendar, or grid) and can skip to a certain date in the future. I like that we can create a one-page user form, so our users can see all the information they're asked to provide before beginning to input information into the form. As an administrator, I like that we can choose which fields are optional and which are mandatory, that we can create template events that repeat themselves (we just change the date), and that we can embed hyperlinks within the event descriptions to navigate users back to our website. I like that we can reserve events for a group and give the group leader a join code, and then the group members can reserve spots within that group reservation, while general users can reserve the remaining opportunities outside of the group reservation. Once the event fills, it will say "full" if users claimed the spaces, or "reserved" if we the administrators reserve the spots for groups on their behalf.

Cons

It would be neat if VolunteerHub appeared to be seamlessly embedded into our website, so that it used our URL, instead of VolunteerHub's URL.

March 2015

Meeta from Miriam's Kitchen


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2015

Good Tool for Volunteering

Pros

Easy sign up process and ability to look at different dates. It's straightforward and sends reminders in advance.

Cons

I do not appreciate that for various areas that I volunteer that I have to have separate usernames and passwords. I wish the portals could be combined.

March 2015

Lehuanani from Lehua Design


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

March 2015

tons of opportunities

Pros

Very easy to use, many great results on any search. Introduces many previously unknown events.

Cons

There is nothing that I like least. It's a great site.

October 2014

Kawanise from Dallas Area Habitat for Humanity

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

4 of 5

October 2014

Review from Dallas Area Habitat for Humanity

Great software! I love how easy it is for everyone to read. We have had some issues with reports we need from volunteer hub but were not able to pull them because of its limitations. Some volunteers who have logged on with Apple products have problems with the website. I also wish there was a way to control the conformation, reminder, and thank you emails without having to go in every single event.

October 2014

Anne from Habitat for Humanity of Wake County

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2014

The Hub!

We've used VolunteerHub at Habitat Wake County for about 6 years. It was certainly vital for growing our volunteer program to manage 10,000+ volunteers per year. This includes multiple Construction sites, Deconstruction, A Brush With Kindness and now four ReStores! Pros - Support from Christine and the team is stellar. They are always willing to work with you to find a new solution or fix challenges. You also get regular notices about updates to the software. Once you are fully trained, it is easy to use. VolunteerHub allows a staff of 2 to communicate effectively with a multitude of volunteers and track them for metrics and volunteer recognition. Cons - Reports can be clunky, but they are always adding more options. We would love an option for regular volunteers to easily register for multiple events, i.e. every Friday morning shift for the month. We're happy to use the Hub to it's full potential and appreciate the open dialogue between ourselves and the team!

September 2014

James (Dick) from Cityteam Ministries

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

September 2014

Volunteer Hub

Ease of Use; Good Reports; Compatability; Reasonably Priced; Service is excellent Super User feature not easily controlled This system has limited phone traffic during the holiday season, What a blessing!!

September 2014

Debbie from Habitat for Humanity of Forsyth County

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

September 2014

VolunteerHub

As the volunteer coordinator for Habitat Forsyth, VolunteerHub has freed me up from receiving a phone call or email from every single person who wants to volunteer with us. They get to the site from our Habitat site. Groups still need to contact me, but that's fine. It's easy to load and easy for volunteers to use. My only complaint is that it is not real flexible as far as running reports. I would like to be able to know who worked on specific houses so that when the house is dedicated, they can be invited. I haven't figured out how to do that yet - or if it's possible.