VolunteerHub software


VolunteerHub is a volunteer management software used by nonprofit or charity organizations in engaging volunteers. The software has an in-built online volunteer signup module that helps users in registering volunteers for an event. The module provides volunteers with a user account where they can log in and get latest updates from the organization about the upcoming events. The application provides a customizable interface where users can set up industry specific fields as per the company needs.

VolunteerHub offers tools to build event-specific landing pages and automatic email registration verifications and reminders. The tracking functionality in the application helps staff members report volunteer involvement in the event. The software allows team members to define the metrics required for analysis such as the number of training classes attended by the volunteers and the number of certificates issued to the volunteers.

VolunteerHub has an OnSite mobile app where staff members can create virtual check-in-kiosks for volunteers. Volunteers also have an option to check-in upon arrival using self-serve mode in the app. The software integrates with The Raiser’s Edge, Blackbaud CRM, Luminate and eTapestry to support fundraising and donor management tasks.

Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of VolunteerHub

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  • Hannah from Chico Animal Shelter

    Specialty: Animal Welfare

    Number of employees: 2-10 employees

    May 2018

    Smooth Transition

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy interface. When we transitioned volunteer software, it was incredibly smooth. So easy to use.

    Cons

    Some data transfer was a little difficult but not necessarily because of the software, nothing too crazy though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    We went from paper and pencil to our first volunteer software (VolunteerHu after extensive research.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love how customizable it is and how we can make it match all of our other branding. We felt VolunteerHUb offered us the most options of any other available software.

    Cons

    Having to set up the system from scratch was very time consuming. Understanding the wording and how to set up the system isn't very intuitive at first but once you understand it set up is easy and tech support is fantastic!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from Humane Society of the Treasure Coast

    Specialty: Animal Welfare

    Number of employees: 11-50 employees

    September 2017

    Volunteer Hub is an invaluable tool for our shelter!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our shelter wouldn’t be where it is today without Volunteer Hub. I highly recommend it!

    Pros

    Customer service is easy to contact and extremely helpful. Ease of volunteer application storage. Great tutorials.

    Cons

    Volunteer Hub is an excellent tool but it can be a bit pricey for our non profit shelter running solely on donations.

    This review was submitted organically. No incentive was offered
    Review Source
  • Camellia from Habitat for Humanity of Northwest Metro Atlanta

    Number of employees: 11-50 employees

    June 2017

    Volunteer Hub is definitely one of the top volunteer management systems in the market for a reason!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Most of the entire office was able to use the system in some capacity.

    Pros

    The ease of use, accessibility and features for volunteers are incredible! Our office enjoyed using Volunteer Hub. The different ways each department could utilize the system was impressive!

    Cons

    It's so overpriced compared to other systems that do the same (if not more) as Volunteer Hub makes it unrealistic for any non-profit to invest in.

    Review Source: Capterra
  • Julia from Broad Street Ministry

    October 2015

    Easy to use and volunteers love it

    Ease-of-use
    Quality
    Support

    VH is a great tool for out volunteers. They love being able to sign themselves up/see when they're registered. It's great for the volunteer department because we no longer have to be the "middle men" for volunteers.

    Review Source: Capterra
  • Naomi from Habitat for Humanity East Bay/Silicon Valley

    Specialty: Other

    April 2015

    Satisfied with VolunteerHub

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We are able to provide all the details needed to explain and sell volunteer opportunities, and give volunteers the information they need for a successful event. It allows us to sign up every kind of volunteer we have as groups or individuals.

    Cons

    I wish there were more functions to post many events at once with just small changes rather than posting most events individually.

  • Barbara from Pro Portsmouth, Inc.

    Specialty: Arts & Cultural

    April 2015

    Four years and counting!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    With the festivals, races and other events we produce, VolunteerHub allows us to note the varied opportunities in each along with detailed descriptions. Our volunteers can access a great deal of information by logging in. When we signed on in 2011, it was a brave new world - now it's yet another valuable tool that we rely on when producing an event.

    Cons

    Wish they could opt in for other things like our eNewsletter when signing up for an event.

  • Kate from Habitat for Humanity Greater San Francisco

    Specialty: Other

    April 2015

    Challenging

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a great tool for allowing individuals to sign up for events on their own, with minimal work on the part of a volunteer coordinator.

    Cons

    The sync tool to Raiser's Edge has been a huge threat to our data integrity. And the process that we have to use for group members to register and get signed up for events is quite complicated to explain and takes a lot of staff time.

    Response: VolunteerHub, Carr Engineering Inc.

    May 2015

    Thank you for sharing your concern, and we’d love the opportunity to assist with your situation. To our knowledge, none of our other clients who use this integration are experiencing the issue you are describing. Please contact us at support@volunteerhub.com at your earliest convenience. ~The VolunteerHub team

  • Mae from Habitat for Humanity East Bay/Silicon Valley

    Specialty: Human Services

    April 2015

    Our organization uses VH to engage and coordinate volunteers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I really like how VolunteerHub is easily integrated with CRMs.

    Cons

    The layout is somewhat boring and bulky. I think the information would look more enticing if it was cleaner.

  • Katherine from Habitat for Humanity

    Specialty: Human Services

    April 2015

    We use VHub to track our group and individual volunteers.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is a fantastic forum for individual volunteers. It makes signing up and canceling registration very simple.

    Cons

    It's not a great tool for group volunteers. Once they have an account we have to register them manually, and the process is a bit convoluted for our corporate, faith, and student groups.

  • Sara from Habitat for Humanity East Bay/Silicon Valley

    Specialty: Human Services

    April 2015

    Teaching and Outreaching Volunteers for Habitat for Humanity

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love the setup of the page and how user-friendly it is. I also like that once you are a super-user, you can see how many have registered for each day.

    Cons

    Honestly, I think it is great. I don't have anything that I don't like.

  • Ruth from Titanium Lacrosse (former with Ohio Premier Soccer)

    Specialty: Other

    March 2015

    Ohio Premier Invitational Tournament Director

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very easy to use and by far the simplest way to get volunteers to sign up, and as the director, a very convenient method of tracking said volunteers.

    Cons

    I was thoroughly satisfied and have nothing to report on the negative side.

  • Eliza from Habitat for Humanity

    Specialty: National Organizations

    March 2015

    VolunteerHub - customizable enough, with lots of usable features

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that our users can choose to view the opportunities in different formats (date, calendar, or grid) and can skip to a certain date in the future. I like that we can create a one-page user form, so our users can see all the information they're asked to provide before beginning to input information into the form. As an administrator, I like that we can choose which fields are optional and which are mandatory, that we can create template events that repeat themselves (we just change the date), and that we can embed hyperlinks within the event descriptions to navigate users back to our website. I like that we can reserve events for a group and give the group leader a join code, and then the group members can reserve spots within that group reservation, while general users can reserve the remaining opportunities outside of the group reservation. Once the event fills, it will say "full" if users claimed the spaces, or "reserved" if we the administrators reserve the spots for groups on their behalf.

    Cons

    It would be neat if VolunteerHub appeared to be seamlessly embedded into our website, so that it used our URL, instead of VolunteerHub's URL.

  • Meeta from Miriam's Kitchen

    Specialty: Churches

    March 2015

    Good Tool for Volunteering

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy sign up process and ability to look at different dates. It's straightforward and sends reminders in advance.

    Cons

    I do not appreciate that for various areas that I volunteer that I have to have separate usernames and passwords. I wish the portals could be combined.

  • Lehuanani from Lehua Design

    Specialty: Other

    March 2015

    tons of opportunities

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very easy to use, many great results on any search. Introduces many previously unknown events.

    Cons

    There is nothing that I like least. It's a great site.

  • Kawanise from Dallas Area Habitat for Humanity

    October 2014

    Review from Dallas Area Habitat for Humanity

    Ease-of-use
    Quality
    Support

    Great software! I love how easy it is for everyone to read. We have had some issues with reports we need from volunteer hub but were not able to pull them because of its limitations. Some volunteers who have logged on with Apple products have problems with the website. I also wish there was a way to control the conformation, reminder, and thank you emails without having to go in every single event.

    Review Source: Capterra
  • Anne from Habitat for Humanity of Wake County

    October 2014

    The Hub!

    Ease-of-use
    Quality
    Support

    We've used VolunteerHub at Habitat Wake County for about 6 years. It was certainly vital for growing our volunteer program to manage 10,000+ volunteers per year. This includes multiple Construction sites, Deconstruction, A Brush With Kindness and now four ReStores! Pros - Support from Christine and the team is stellar. They are always willing to work with you to find a new solution or fix challenges. You also get regular notices about updates to the software. Once you are fully trained, it is easy to use. VolunteerHub allows a staff of 2 to communicate effectively with a multitude of volunteers and track them for metrics and volunteer recognition. Cons - Reports can be clunky, but they are always adding more options. We would love an option for regular volunteers to easily register for multiple events, i.e. every Friday morning shift for the month. We're happy to use the Hub to it's full potential and appreciate the open dialogue between ourselves and the team!

    Review Source: Capterra
  • James (Dick) from Cityteam Ministries

    September 2014

    Volunteer Hub

    Ease-of-use
    Quality
    Support

    Ease of Use; Good Reports; Compatability; Reasonably Priced; Service is excellent Super User feature not easily controlled This system has limited phone traffic during the holiday season, What a blessing!!

    Review Source: Capterra
  • Debbie from Habitat for Humanity of Forsyth County

    September 2014

    VolunteerHub

    Ease-of-use
    Quality
    Support

    As the volunteer coordinator for Habitat Forsyth, VolunteerHub has freed me up from receiving a phone call or email from every single person who wants to volunteer with us. They get to the site from our Habitat site. Groups still need to contact me, but that's fine. It's easy to load and easy for volunteers to use. My only complaint is that it is not real flexible as far as running reports. I would like to be able to know who worked on specific houses so that when the house is dedicated, they can be invited. I haven't figured out how to do that yet - or if it's possible.

    Review Source: Capterra
  • Amanda from Children At Heart Foundation

    September 2014

    Stop Letting the Tail Wag the Dog and Use VolunteerHub

    Ease-of-use
    Quality
    Support

    Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective. Since VH, here's an actual example- Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose. Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need! Pros- We also use Blackbaud products and like the intentional product integration. We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database. We like the live support vs some of the competitors that require you to just read posts or email in for help. Cons- Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training. Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it¿s confusing to volunteers. We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done. We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs. There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level.

    Review Source: Capterra
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