VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

I love the ease of use, both from the administrative side as well as the general user.

There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time. There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

Excellent in every way. Thank you

User friendly. Excellent training videos are available to use at any time. Knowledgeable and helpful staff who handle training and follow-up very well. They answer questions and " please help me calls" the fastest I have ever experienced. Most valuable to keep on working in the area I needed help. The ability to populate a current event from a previous event is valuable. Archived volunteer information is always avaiable.

I can't think of any. Everything I need is taken care of with their software and follow up

Yes, I would recommend this for sure to any organization that needs to recruit volunteers. Thanks

Amazing support from Brian: thanks for all your efforts to make it streamline for our company easy to customize sign up sheets when working with numerous groups.

unable to generate a report after the event. downloading info: would pick certain titles: still showed the entire info in excel: still had to format the sheet, and delete columns

Costomer Service team has been wonderful with helping us learn. I became our volunteer scheduler, when the former volunteer needed to leave.

I am still learning. So far, I am finding what I need.

My main area of concern in choosing a new platform was communication and background screens. VolunteerLocal completely simplified communication to the thousands of volunteers we have by allowing us to schedule emails and creating templates to have. With background screens, I wanted a platform that allowed volunteers to complete a background screen without having to send additional seperate links and an easy way to keep track of background screens. VolunteerLocal allowed that to happen and even made updates, so I was able to see who completed a background screen / who still needed one instead of having to go into each volunteer profile.

VolunteerLocal is extremely easy to use. When it came to building out events and scheduling, it was very straightforward. The best part is being able to add in PDF documents within shifts to help minimize distribution of paper and be able to send all necessary information through VolunteerLocal. Also, the integration with background screens and communication templates made it so much easier to track and communicate with volunteers.

One of the areas I would like to see updated would be the mobile app. I think it does do it's purpose but could have some upgrades to the looks of it.

This is an extremely well thought out software. One the surface it may look more expensive than others, but once you dig into the features it is worth it. I find the volunteer platforms with adds everywhere very annoying, and once you pay to remove them you are in the same ball park as VL. The customer service is personal and very responsive. You can tell they really care about finding your solutions. We are a very small non profit and they help us customize our packet to get what we really needed and keep the cost affordable.

Their automatic emails system is good, but I have not found a way to automatically send emails on a rolling basis (i.e. if someone signs up after the email has gone out) -- don't take this as a negative because it could just be me.

Great!

Very easy to navigate and self-teach. Lots of great new features! Customer service is great! [sensitive content hidden] has been very helpful from the beginning!

Nothing. This software is very great. Easy for volunteers to navigate as well

It's been a work in progress for me but, the product have really elevated our volunteer recruitment and communications.

I like the flexibility in customizing Fields to accommodate my needs. The ability to set up templates to communicate is great. The support staff is always responsive with clear and concise information/directions. They also act on suggestions to make the productive better.

Occasionally I couldn't find the information needed and had to reach out to support staff for help. improvements have been made over the last year or so to make it more user friendly.

Fantastic!

Customer Service outstanding, prompt, attentive

Creating reports that are specific, setting up templates

This will be our 4th event using the platform.

Ease of use, good tutorials, great customer support.

Nothing, we could not manage our 1500 volunteers without a robust and user friendly platform like this.

After using other volunteer registration platforms, VolunteerLocal has saved me several hours of time as it provides all of the features that I need and it's easy to maneuver. I have used other platforms that were not user friendly which cost me a lot of extra time in preparing statistics, reports, etc. which had to be done manually. Being able to send email and text communications directly from VolunteerLocal (and being able to choose specific recipients) was a huge time saver. VolunteerLocal also allowed for me to invite team captains to have limited access to their volunteer jobs on VolunteerLocal so they could remain updated with their volunteer recruitment, whereas, other platforms I would have to do on a regular basis because they didn't allow for outside user access.

This software is very user friendly and easy to maneuver around to the different features, especially for someone like me who is not extremely savvy with technology. It provides all of the features that I need for volunteer recruitment for our annual race.

I have used other platforms for volunteer recruitment, and to be honest, there was nothing that I didn't like about VolunteerLocal. It provided everything that I needed, whereas other products didn't have all of the features that I needed, which meant I had to do a lot of my recruitment manually.

Wonderful!

Over the years and with various organizations, I've used an array of volunteer sign-up programs. None come close to the user-friendly features of Volunteer Local (and a few were disasters!). Also, outstanding customer service--professional, personable and prompt.

There have been a few very minor points, but their staff always listens and makes efforts to improve the software for the next time around.

I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Would be nice to have an easier way to archive. There a few too many steps.

Customer service is one of my favorite aspects of Volunteer Local. From the top down, I receive immediate responses from the whole team. And it's usually on features not yet created, but the team will figure it out and make changes to the product to accommodate our needs the best that they can. I just can't say enough praises for this team!

I use Volunteer Local multiple times per day, every single day. Our organization could not run efficiently without it. It is very easy to set up events and also very easy for volunteers to navigate

There's nothing that I don't like. Maybe in the future a more useful app for both the admin and the volunteers? (I haven't been on the app in a while, maybe it's more helpful now.)

Data summary.

I love the flexibility of this software. The ability to get the very much needed data from activities associated with the volunteer work is very important via the reporting tool. I also enjoy being able to stay plugged in to them and send them thank notes, reminders and special messages like Happy Birthday.

I will have to think a little more on this part. At this time I am pretty pleased with the software.

Positive. Way better than what we were doing several years ago.

Way to capture volunteer information. Categorize them and organize them for each area of the event.

Too many steps or clicks to get to all the main information. Many parts of this could all be on one page.

The customer support for this company is out of this world. [SENSITIVE CONTENT] has gone above and beyond to help make this process possible for us.

I can integrate messages to go out to volunteers without having to remember to do it. I have 5 different message that go out within a certain time frame and once it's set up I never have to do it again.

Nothing as of right now. I've only been using the system for 4 months so I feel I'm still learning and asking questions.

If you're not using VolunteerLocal, you should be! This product has been so perfect for our small nonprofit. I went from sending at least 5 emails back and forth between a potential volunteer and trying to manage a 150-column, 5-page spreadsheet (and that's on legal paper) to simply copying and pasting the link and letting volunteers do it themselves! I can easily pull weekly reports to track our recruitment progress and send emails out when needed! Couldn't ask for a better product and so proud to call them a part of our Des Moines community.

VolunteerLocal features a simple, user-friendly interface with features even in the free version that you have to pay for with every other online volunteer system (unlimited jobs, shifts, volunteers!). You can define what information about each volunteer you want to receive, set maximums for each position, and copy jobs and shifts so you don't have to recreate the wheel for similar events. Features increase with the paid versions including the ability to blast emails to volunteers, multiple users managing different jobs, and event check in. THE single most important pro is the people! The team is a group of local developers who regularly seek feedback from the community about how to improve their product, and it shows in the execution! Kaylee is SO receptive to customer needs and easy to work with and I look forward to every time we talk.

Haven't found one yet!!

Could not possibly run the event without volunteerlocal. From scheduling the jobs and shifts to communiating with the captains and volunteers.

The ability to track volunteers. The ability to communicate to volunteers.

Reports. Would like to be able to customize reports. (i.e., select just volunteers that are going to stay overnight at the church we are offering). Report writing could be more user friendly instead of downloading all volunteers and sorting by category.

The software is so easy to use! Which translates into the ease of coordinating 3500 year-round volunteers, and knowing at-a-glace what areas need attention, makes my job a lot easier.

I love the ease of use, the great features - like password protection and the communication tools.

Does not include the "members" as recipients of messages sent out by me/the admin, in areas they manage.

We have 3-4 day events with hundreds of volunteers. We needed something easy for them to sign-up on, but robust enough for us to track data. We didn't need to a lot volunteer tracking over the course of time...so this was a great fit!

I had been asked to review the volunteer management sites out there (found a great list of 'all' of them, or at least most). I narrowed it down to 5 and signed up for free accounts. VolunteerLocal was the first to respond to the fact that I signed up for an account, and were certainly much better than the other sites at working with me, understanding our needs, and letting us know how the website would fit our needs. I also appreciated that fact that they were willing to help resolve some of the issues we had. It certainly made me feel comfortable in recommending VolunteerLocal. The interface is very clean and simple, and as my rep could tell, I was answering my own questions soon after I sent them.. The developers seem to have thought of everything that I can think of so far! Kudos!

Would love to be able to arrange shifts in the order I want, instead of alphabetical. There seems to be a bit of glitch with location when one is added, but very easy to fix after the fact.

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Single purpose software solution that: ~ is based on the key features of self-registration and self-scheduling ~ has a very reasonable entry level price point ~ is simple to use, yet provides good user flexibility ~ provides excellent and timely support ~ our volunteers love to use!

Can't really think of any. It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Excellent Experience! New features are explained to us by their very knowledgeable and patient staff. They operate on the very highest level of customer service.

Besides the need to "massage" data anyway I need to (and this is possible), the most important component is the communications tools. Since most of our volunteers are teens, communication with them is challenging. Volunteer Local has met this challenge through their email and texting features, and the new phone app.

I like everything about the software. I like it more than I did 3 years ago. It has vastly improved through perfecting existing features and offering new features.

My experience with Volunteer Local has been very positive and makes my job much easier. They provide the best customer service in order to help users get the most out of the software. The staff is knowledgeable, helpful, and prompt.

What I like most about the software is that I can create a variety of events and applications for volunteers. There is a wide range of event fields that collect crucial information. The feature that allows you to copy certain fields to other events speeds up the process dramatically. Our organization has been using this software for years for a good reason, it greatly helps the volunteer process and was easy to integrate into our volunteer program.

Theres somewhat of a learning curve when first approaching the software because there are so many features! Luckily, the Volunteer Local staff responds quickly to clear up any confusion.