--- title: "VolunteerLocal Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of VolunteerLocal. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if VolunteerLocal is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Volunteer Management Software](https://www.softwareadvice.com/nonprofit/volunteer-management-software-comparison/) / [VolunteerLocal](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/) / VolunteerLocal Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/alternatives/) # VolunteerLocal User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 206 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 167 reviews (81%) - 4 stars: 37 reviews (18%) - 3 stars: 1 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It has significantly improved our ability to keep staff informed and up to date on who to expect and when, helping our daily operations run much more smoothly. - It has made a tremendous difference in my ability to manage volunteers and communicate effectively with the large community of people interested in supporting our organization. - The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. ### Most mentioned cons - I have clicked button several times but it doesn't work. - The only significant downside I encountered was the data migration process. - It can be a little confusing. If you missed a small step, it might affect your event or programme overall. Or it makes it very clear how we can set-up the page as admin, but there is little help if you're a registered volunteer and if you need help navigating the page. As admin, it is necessary for us to understand the volunteers' procedures and methods to achieve certain things, and there might be an inconvenience if we can't answer them as well. ## VolunteerLocal customer reviews Showing reviews 1-25 of 206 (page 1). ### Tempe Diablos Review - Overall rating: 5/5 - Reviewer: Douglas B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered The support team completely makes up for it. Specifically, [sensitive content hidden] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been very impressed with the value VolunteerLocal provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. #### Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. --- ### Hands down this is best volunteer software in the market. - Overall rating: 5/5 - Reviewer: Toyosi S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use, Visually appealing, Easy to Customize, 24/7 Customer Service, Scheduling, Activity Tracking, DonorPerfect Integration, #### Cons Can't think of anything honestly. The developers are pretty meticulous about making regular updates #### Reasons for choosing VolunteerLocal In addition to ease of use, better features, and price- we chose VolunteerLocal because it offered one unique platform for all the things we needed.You can sign up, check-in, sign waivers, and save documents on one platform. Other platforms had a different solution for saving documents, checking in which would have been too time-consuming.We actually got a subset of our volunteers to try out 3 different solutions (free trial) and the feedback we got showed VolunteerLocal was better. --- ### I LOVE Volunteer Local - Overall rating: 5/5 - Reviewer: Marcia W. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Over the years and with various organizations, I've used an array of volunteer sign-up programs. None come close to the user-friendly features of Volunteer Local (and a few were disasters!). Also, outstanding customer service--professional, personable and prompt. #### Cons There have been a few very minor points, but their staff always listens and makes efforts to improve the software for the next time around. --- ### The self-service portal is so easy to use, and fits perfectly into the spirit of volunteering - Overall rating: 5/5 - Reviewer: Mohammed S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. VolunteerLocal makes it possible for us to organize large numbers of people to participate in our programs in the shortest possible time. Because it allows applicants to broadcast their participation directly from the application to their social media pages, we are able to multiply our reach quite efficiently without any additional marketing costs. And the best part of all is that, volunteers can be given an option to contribute and make donations to the cause during registration or after they have completed their service. A win win for all!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most volunteers are simply looking for a way to give back to the community. And what is great about VolunteerLocal is that there is an integrated payment processing platform that allows volunteers to give more than just their time. And because it is presented as an auxiliary and optional feature, volunteers neither feel pressured to donate nor have to struggle to give if they want to. #### Cons The reporting and analytics features are quite inadequate. And there should be an easily composed dashboard for quick progress updates to enable coordinators better update themselves with the state of affairs in real time. #### Reasons for choosing VolunteerLocal VolunteerLocal offers much more comprehensive support for self-service by applicants. --- ### VolunteerLocal is the only way to go for Volunteers - Overall rating: 5/5 - Reviewer: Gillian L. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent in every way. Thank you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Excellent training videos are available to use at any time. Knowledgeable and helpful staff who handle training and follow-up very well. They answer questions and " please help me calls" the fastest I have ever experienced. Most valuable to keep on working in the area I needed help. The ability to populate a current event from a previous event is valuable. Archived volunteer information is always avaiable. #### Cons I can't think of any. Everything I need is taken care of with their software and follow up #### Reasons for choosing VolunteerLocal Price, value and all the features that suited my needs --- ### BEST Customer Service - Overall rating: 5/5 - Reviewer: Christiana K. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was very excited to sign with VolunteerLocal and may have been overzealous in adding past volunteers into the new system. I made an error on the application that was impossible for me to figure out, but [sensitive content hidden] and his team of developers got my mess sorted out and everyone back on track in a matter of days. #### Cons Perosnally, I love the customizing aspect of VolLocal, but a few of my colleagues who aren't so web-savvy don't understand the lingo and can get very confused. The only other (very minor) improvement I'd like is for the event logo to resize itself to the 300px necessary. It's a little aggravating to have to resize graphics perfectly so they fit with the VolLocal upload. #### Reasons for choosing VolunteerLocal Price and ease of use are definitely better with VolLocal - and customer service/sales were very nice and friendly. --- ### Customer Service - Overall rating: 4/5 - Reviewer: Terri S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered From our sales person to the support team, everyone has been really great to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is amazing! I had some challenging items our volunteers were looking for on their profiles and [sensitive content hidden] and his team were able to customize them for us. #### Cons Reporting was a little funky at first but I think we got everything fixed. #### Reasons for switching to VolunteerLocal Moved to a new CRM system and VolunteerLocal was their supported program --- ### Great customer service - Overall rating: 4/5 - Reviewer: Tammi M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Good customer service and quick response. Easy to understand directions but without that I would have given up on using this option for our event to raise money for food banks. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customer service was great, otherwise would not have been successful in setting up #### Cons Delete options were not very visable. Navigating the system to find what I needed or get back to the right page was not easily labeled. As of now, I cannot see who signed up to volunteer, just that the slots are filled. #### Reasons for choosing VolunteerLocal Seemed as if it had more flexibility with the free option than other sites. We have a one time event to raise money for local food banks. --- ### Great Volunteer Management Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from [sensitive content hidden] for any and all questions I have! #### Cons A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through! --- ### I Could Not Do What I Do Without Volunteer Local - Overall rating: 5/5 - Reviewer: Emily W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It's been good. I wonder if the learning time for users (especially users of a certain age) could be improved by reducing the choices to four buttons per page. I'm told that's how you make a system more intuitive. I know it also makes each operation longer. May not be worth it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work. #### Cons The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same. --- ### Thanks [sensitive content hidden] ! - Overall rating: 5/5 - Reviewer: Hanna C. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many positive features - the communication tools, options for categorizing and organizing volunteers, features to help streamline onboarding and continued training. It seems the team thought of nearly everything when developing the software, and their availability and knowledge about the program is wildly helpful. Their Support specialist, [sensitive content hidden] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her! Afterward she even made a few guides specifically for our account to help familiarize me with it even more. Her competence and knowledge of VL is top tier, and her ability to quickly pick up the needs of our program made a huge difference. #### Cons The communication tool is a bit cumbersome at times when trying to attach or insert photos or documents, but all in all works quite well. --- ### Volunteerlocal saves me HOURS of work! - Overall rating: 5/5 - Reviewer: Brenda L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I love this program. [sensitive content hidden] has been crucial in learning this program. This program has already saved me countless hours! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is an amazing platform to keep our volunteers engaged and organized! It is very user friendly. The automatic reminders have saved me so much time. The tech support have been patient with me while learning the program. #### Cons The inability to send texts and emails to individuals. I would like to have more crossover communication between events. --- ### Exceptional Customer Service means client success - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I have said many times (and will continue to say!) that the people at VolunteerLocal are amazing! Changes and developments take time because coding is detailed work, but I know the team hears and cares about the roadblocks I have, and they take pride in removing them. They also strive to think of new features that will improve the client experience. As the administrator, I see myself as the person who bridges the gap between volunteers who believe in our mission and the opportunities for them to serve, trying to minimize that gap along the way. But I am also the person who bridges the gap between our staff and all of the information held in the database; they need to be able to seamlessly interact with the information whether I am in the office or not, and they need to be able to see the value each volunteer brings. I have confidence that VolunteerLocal can help me be that bridge. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Initially, the selling point for VolunteerLocal was the fact that volunteers can manage so much by themselves. Being able to submit an application online, to sign up for/cancel shifts by themselves, and see all of our available opportunities on one landing page was a big factor. But as we use it longer and offer more types of opportunities, I have come to appreciate the commitment to help us solve problems and improve the interface for all parties--all because the client's happiness is such a high goal for each VolunteerLocal staff person. Whether I need help understanding how to set up an event for our particular needs, making updates to the data we're collecting, or dreaming of how the database can better serve us, I know the staff is in my corner. #### Cons Because we use our data differently than many, I have struggled the most in interacting with older data. Once events are archived, I cannot see that information in volunteer profiles (though I can see much of what I need to know from the search screen). If it wouldn't make the dashboard so cluttered, I would be tempted to leave events active permanently. Additionally, since many of our volunteers come to us in order to fulfill community service hours, it would be great for them to be able to see what they've done somehow. #### Reasons for switching to VolunteerLocal The primary reason the switch was made was the online scheduling piece; with a growing number of volunteers, my predecessor didn't have sufficient time to manually manage all of the persons and shifts we needed to keep track of. --- ### Very Happy Customers! - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered We had a big job in switching over our volunteer software system to VolunteerLocal from our previous system. I have been so pleased with not only the capabilities of VolunteerLocal's system, but the customizable options that allow us to really capture and streamline information in a way that makes the most sense for the unique needs of our organization. And again, you simply cannot beat the personal, friendly, and knowledgeable customer service. I would highly recommend this system to other Volunteer Managers in the nonprofit sector. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VolunteerLocal has been a phenomenal partner for our organization. The software is fully customizable and has helped us streamline how we capture volunteer information and schedule volunteers. The best part is the phenomenal customer service from Brian, Emily, and the rest of the team. They have been tremendous partners in helping us set up our site in a way that will most benefit our organization. #### Cons We have been incredibly satisfied customers. While some aspects of the set up process were a bit confusing for this technologically-challenged employee, the team was so patient, kind, and helpful in assisting with our setup. Any roadblocks that came up were kindly and quickly addressed by the excellent customer service. #### Vendor response We're so glad you're part of the VolunteerLocal family! Never hesitate to reach out to our support team if you need anything. Replied April 2024 --- ### 500 Festival x VolunteerLocal - Overall rating: 5/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered My main area of concern in choosing a new platform was communication and background screens. VolunteerLocal completely simplified communication to the thousands of volunteers we have by allowing us to schedule emails and creating templates to have. With background screens, I wanted a platform that allowed volunteers to complete a background screen without having to send additional seperate links and an easy way to keep track of background screens. VolunteerLocal allowed that to happen and even made updates, so I was able to see who completed a background screen / who still needed one instead of having to go into each volunteer profile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VolunteerLocal is extremely easy to use. When it came to building out events and scheduling, it was very straightforward. The best part is being able to add in PDF documents within shifts to help minimize distribution of paper and be able to send all necessary information through VolunteerLocal. Also, the integration with background screens and communication templates made it so much easier to track and communicate with volunteers. #### Cons One of the areas I would like to see updated would be the mobile app. I think it does do it's purpose but could have some upgrades to the looks of it. #### Vendor response We're so glad VolunteerLocal has simplified your systems! Updates to the mobile app are in the works! Replied August 2023 --- ### Volunteer Local Review - Overall rating: 5/5 - Reviewer: Maria L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered My experience has been excellent. Implementing the system was smooth and is easy to use. I can't say enough about customer service. They are very attentive to answering your questions in a timely manner. They genuinely care about making sure the software meets your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was easy to adapt from our previous system. It is easy to set up and use. The software can be adapted to meet your individual needs which was really helpful. The training was excellent. No question was too stupid to ask. Customer service is outstanding. Very friendly, patient and response is very quick. #### Cons There are too many screens that you have to go through to sign up for a shift. They are working on streamlining the process. #### Reasons for choosing VolunteerLocal Customer Service and the features offered best met our needs. #### Reasons for switching to VolunteerLocal Volunteer Local offered more features that were easier to use. --- ### Great Platform for Organizing Volunteers - Overall rating: 5/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered VolunteerLocal has been a useful tool to help organize volunteers in my position as Volunteer Director. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use from the perspective of registering. I can share the signup link, and volunteers are able to clearly chose jobs. #### Cons There is a learning curve for VolunteerLocal. The platform is unlike others I have used in the past. I wouldn't necessarily consider this a con, but there have been some kinks I have had to work through. --- ### VolunteerLocal meets all our needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions. #### Cons We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed. --- ### Volunteer Local for a small Nonprofit - Overall rating: 5/5 - Reviewer: Corinne P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature. #### Cons Volunteers unable to view their hours, but this is now a feature they can access. #### Reasons for choosing VolunteerLocal Syncing with Neon CRM #### Reasons for switching to VolunteerLocal ads, not user-friendly, hard to produce reports, volunteers can't check their total hours or how long they have volunteered. #### Vendor response We're glad VolunteerLocal allows you to focus on the other needs within your nonprofit! If you ever had questions, don't hesitate to reach out to support. Replied December 2022 --- ### Happy customer - Overall rating: 5/5 - Reviewer: Scotcho E. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using the software for 3 years and I think it works great for managing volunteer recruitment, scheduling, and communications! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support, continual updates and improvements made to software #### Cons Not intuitive to learn, but becomes easier with time #### Vendor response Thanks so much for the feedback. Never hesitate to reach out to support if you have questions or recommendations. Replied October 2024 --- ### Volunteer Local Review - Overall rating: 4/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall great experience. They've always been responsive and has allowed me to track data easily for reporting purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Great customer service. It's perfect for a small, midsize nonprofit. #### Cons I wish there was more opportunities for volunteers to engage with each other on the platform. Something like allowing volunteers to create private groups, post pictures, etc. --- ### Using Volunteer Local to manage 1500 volunteer shifts for our event - Overall rating: 5/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered This will be our 4th event using the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, good tutorials, great customer support. #### Cons Nothing, we could not manage our 1500 volunteers without a robust and user friendly platform like this. #### Vendor response We're so glad you had success with your events using VolunteerLocal. Never hesitate to reach out to support if you need anything. Replied April 2024 --- ### Excellent Volunteer Management System - Overall rating: 5/5 - Reviewer: Rebecca A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I am using VolunteerLocal as part of a larger organization with multiple components all using VolunteerLocal. [sensitive content hidden] in Customer Support is outstanding. The design of this program is amazingly thorough. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is outstanding. VolunteerLocal is intuitive and well designed. #### Cons Frankly, nothing. I enjoy VolunteerLocal alot. --- ### New User thoughts - Overall rating: 4/5 - Reviewer: Marge G. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Our support manager is [sensitive content hidden] who has been wonderful to work with, and is very patient. He does not make me feel inferior as I have been learning how to use the program effectively. He is a great teacher, now I need to practice and get used to entering things correctly. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It its relatively easy for me to add an event. #### Cons Because I am not very tech savvy, the terms do not click in my brain automatically. #### Reasons for choosing VolunteerLocal I was not involved in this part of the process at all. In fact, the people on our team who showed me what to do were involved and are very computer literate, so it was very easy for them. More difficult for me because I am a visual and "do it" learner, but [sensitive content hidden] has been amazing to help me catch up and reverse some of my mistakes. #### Vendor response Thanks so much for the feedback! We are always looking for ways to make VolunteerLocal even more simple for admin users. We're glad our support team has been able to help you adjust. Never hesitate to reach out when you have questions! Replied March 2023 --- ### Great IT Support - Overall rating: 5/5 - Reviewer: Marisol V. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support I received from [sensitive content hidden] to launch. #### Cons Some features were not "out of the box" and had to be resolved internally.On a few cases, we had to explore other ways to customize what we needed the system to do. #### Reasons for choosing VolunteerLocal I was recruited at a good time and the product seemed to help me do what needed to be optimized. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/volunteerlocal-profile/reviews/?page=2) --- VolunteerLocal Reviews, Pros and Cons - 2026 Software Advice