WebLink Connect is a cloud-based association management solution that caters to trade organizations across various industries. The solution offers modules for membership management, event management and financial management.
WebLink Connects’ membership management module allows users to manage sales representatives, members and prospects in a single database. The solution can be integrated with users’ websites that leads to content being updated in real-time. Member, event and financial management reports can be generated for trend spotting and making business decisions.
WebLink Connect also offers an event management module. that allows users to set up events, send reminders to attendees, track sponsorship revenue and run reports. Event information is automatically shared on users’ websites. WebLink Connect financial management module includes automated invoicing, website integration and member self-service. Users can also create websites using a drag and drop interface.
WebLink Connect is priced per user per month. A mobile app for iOS devices is also available. Support is available via phone and email.
Chris from Kroc Center
Employees number: 201-500 employees
It's easy to use, to search, and make changes. Customer service is good. I would recommend trying them.
I think the price is a little too costly for what they offer. Sometimes can be a bit slow. Not much instruction thus had to contact customer service often for help.
Denise from MI Association of Broadcasters
Specialty: Public Broadcast (TV & Radio)
Sadly, cannot say. It has been 8 months since paying our fee and we still do not have a database to work with. After several phone conversations and emails, we were told our relationships are not new and seem pretty simple to what they do. Yet, they have not been able to import our data into a usable format. VERY disappointed.
Support. Turn around time is lengthy and solutions are not what are promised in conversations.
I would not recommend using this software. Our sales person was GREAT! I was told how they could adapt to our membership needs, now I'm told they cannot add any adaptation except adding custom fields which have restrictions on sorting and printing, etc. Very dissatisfied.
WebLink is combo of database and website. Updating in one place is nice.
Event registration capabilities.
Not user-friendly or intuitive.
High cost and low yield.
Sales over-sold capabilities.
Website updates outside of the database are laborious and require coding.
Yvonne from Door County Visitor Bureau
I love the reporting feature. The ability to report from all departments and being able to create a custom report has saved a TON of time
I wish the ability to pay online didn't come with so many hoops to jump through. Ideally I would be able to create an online payment portal that ONLY includes payments and not much else. Our current system does not interface with Weblink
Its very easy to search on Weblink and I like the organizational tabs. It is very easy to make changes.
Freezes up a lot and the website version doesn't have all of my information that is in the desktop version.
Suzanne from Constitutional Officers Association of Georgia
Employees number: 2-10 employees
Not much. It is going to cost me a lot more because I am now searching for an events module that actually works. I also have to search for a new website and database management which will cost more due to new set-up. I had hoped to not have to do that for a few more years, but will not re-up with this company. There is no benefit if you have to wait months for a response to an issue you have with the system. They tout their "certification" but you can only watch their entry level 101 videos on line (they aren't very helpful). Anything more in-depth is not available unless you go to one of their regional meetings which is very costly.
I thought it would make things easier because I could enter data in one place only and all information would update everywhere. Doesn't work so smoothly.
It does integrate with my accounting software so that means one less place to enter data unless I have something not straightforward, like refunds.
I like that it will allow you to set-up an assistants email address so you when you send an email to the member, it can also email the assistant at the same time without having to add that person.
1-Very cumbersome, takes hours to maintain. Training is minimal. There is no way to talk to others who use the system to see how they resolved issues or set up the system. They have a help website and a "community" area but very few use it (one guy said he has been a user for 6 years and didn't know about this). There are questions in this area that have been there for years with no response.
2-Also, this is NOT individual membership based friendly. Majority of their reports are set up for organization based membership and are useless for an individual based membership. Reporting is horrible. It won't give membership reports with counts. I have to export all data to excel to get reports that are meaningful. You can export/download all the tables of the database, but no one can tell you what each table does and how they relate.
3-They just released a new events module. I can't believe they had event planners help create it. If they did, they didn't listen to them. I used better packages 20 years ago. The system can't check for duplicate records so people can register more than once without knowing they have already registered.
4-You can have custom data, but you can't really do anything with it. It is a costly bit of software for what it doesn't do and the difficulty with which it does things.
5-Their version of strict accounting standards doesn't match that of my CPA. Sometimes what gets sent to my accounting package is incorrect data and causes problems.
Julie from Chamber
Pros - the financial management side is solid, customer service responds quickly although many times can't fix the issue or won't consider adding a common feature
Cons - database management and web administration cumbersome, not user friendly and antiquated, mass communication way beyond antiquated and their recommendation is to use constant contact, event calendar has had an issue for 2 years that they won't fix, they charge extra if you want to use your ipad or tablet, they refuse to add features that are standard in even free communication, social media, and website programs
Lindsay from Chico Chamber of Commerce
WebLink is the database that we use at our Chamber of Commerce. During my working life I have used many different databases, and I can say that WebLink is one of the most user friendly databases that I have become acquainted with. I can navigate WebLink with ease, and if I do run into a question the customer service is outstanding! When I have called customer service, they are always readily available and extremely helpful, it has to be one of the best features of WebLink. We are very happy with this product, and the people behind it!
Luella from Far West Equipment Dealers Association
I highly recommend as I have had nothing but a positive experience.
Ed from AATC
As a seasoned Weblink user, I can honestly say that for a 'packaged' product, it has a lot of great features. Not only that but they have shown an eagerness to update and change the product to meet our needs many times and are constantly seeking to improve it.
With any product their are pros and cons, so my objective thoughts are below:
- Good Price Point
- Cloud-based, no need to keep data on a server and can access it from any computer using Windows
- Excellent uptime with server
- Weblink has created an online portal to help manage your data from a browser
- Communication with Weblink is great. Rarely do I need to follow up
- Outstanding training tools; both video and knowledge base
- Although not perfect, their email communication tool is solid.
- Responds very well to SQL commands
- Smart client only supports Windows¿no Mac or Linux support
- Interface is slow to catch up with modern UI models, lack of intuitiveness in interface.
- Requires a strong Internet connection, can be hindered greatly by slow connections
- The product has a lot of pieces to it, so the learning curve can be extraneous sometimes for some users.
William from COC
WebLink software provides us the database software we need. The functionality is there and it meets all of the needs we ask it to.
Carmen from Timmins Chamber of Commerce
The team at Weblink is always willing to hear our concerns regarding their software. They take our recommendations into consideration and always follow-up to our requests in a timely manner. Their customer service is top notch.
Loren from Utah Technology Council
Weblink takes every step to meet their customers' needs by listening to our feedback and then acting on the suggestions that make the most sense for the overall use of their software. We have been a customer for 10 years and have experience this dedication first hand.
Scott from Oceanside Chamber of Commerce
I have not seen a better chamber database program on the market than Weblink Connect. It provides us with a comprehensive tool for managing our members, prospects, events and finances. We love the integration with our website, as it allows us to easily add events, business listings and news stories to our website any time we want.
The staff at Weblink International is very knowledgeable and helpful. They are a pleasure to work with. I really appreciate the fact that they organize an annual user summit to give us the opportunity to network with their staff and learn more about using their product.
Cheryl from Greater Victoria Chamber of Commerce
We use WebLink as an integrated tool for our chamber managing our website CMS, invoicing, automated recurring payments and e-commerce, events, database & reporting and a basic CRM. The system is good for both basic as well as advanced users, providing wizards for the less proficient and SQL tools for the higher end user. Their staff are phenomenal, probably the system's biggest strength.
WebLink's operating system could process a little faster and the use of Crystal Reports for reporting can provide challenges if you don't have a staff member who can customize reports for unique reporting needs.
Overall the system is robust and configurable, staff are helpful and management actively listens and responds to customer requests for enhancements.