About WebLink Connect

WebLink Connect is a cloud-based association management solution that caters to trade organizations across various industries. The solution offers modules for membership management, event management and financial management.

WebLink Connects’ membership management module allows users to manage sales representatives, members and prospects in a single database. The solution can be integrated with users’ websites that leads to content being updated in real-time. Member, event and financial management reports can be generated for trend spotting and making business decisions.

WebLink Connect also offers an event management module. that allows users to set up events, send reminders to attendees, track sponsorship revenue and run reports. Event i...


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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of WebLink Connect

Average User Ratings

Overall

3.63 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

4.0

Functionality

2.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(2)

2

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

November 2014

Scott from Oceanside Chamber of Commerce

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2014

First Class CRM System

I have not seen a better chamber database program on the market than Weblink Connect. It provides us with a comprehensive tool for managing our members, prospects, events and finances. We love the integration with our website, as it allows us to easily add events, business listings and news stories to our website any time we want. The staff at Weblink International is very knowledgeable and helpful. They are a pleasure to work with. I really appreciate the fact that they organize an annual user summit to give us the opportunity to network with their staff and learn more about using their product.

December 2017

Yvonne from Door County Visitor Bureau

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

December 2017

User friendly, to the point

Pros

I love the reporting feature. The ability to report from all departments and being able to create a custom report has saved a TON of time

Cons

I wish the ability to pay online didn't come with so many hoops to jump through. Ideally I would be able to create an online payment portal that ONLY includes payments and not much else. Our current system does not interface with Weblink

September 2017

Suzanne from Constitutional Officers Association of Georgia

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

September 2017

Feels like a bait and switch - what sales told me I would get & what I actually got didn't match up

Not much. It is going to cost me a lot more because I am now searching for an events module that actually works. I also have to search for a new website and database management which will cost more due to new set-up. I had hoped to not have to do that for a few more years, but will not re-up with this company. There is no benefit if you have to wait months for a response to an issue you have with the system. They tout their "certification" but you can only watch their entry level 101 videos on line (they aren't very helpful). Anything more in-depth is not available unless you go to one of their regional meetings which is very costly.

Pros

I thought it would make things easier because I could enter data in one place only and all information would update everywhere. Doesn't work so smoothly. It does integrate with my accounting software so that means one less place to enter data unless I have something not straightforward, like refunds. I like that it will allow you to set-up an assistants email address so you when you send an email to the member, it can also email the assistant at the same time without having to add that person.

Cons

1-Very cumbersome, takes hours to maintain. Training is minimal. There is no way to talk to others who use the system to see how they resolved issues or set up the system. They have a help website and a "community" area but very few use it (one guy said he has been a user for 6 years and didn't know about this). There are questions in this area that have been there for years with no response. 2-Also, this is NOT individual membership based friendly. Majority of their reports are set up for organization based membership and are useless for an individual based membership. Reporting is horrible. It won't give membership reports with counts. I have to export all data to excel to get reports that are meaningful. You can export/download all the tables of the database, but no one can tell you what each table does and how they relate. 3-They just released a new events module. I can't believe they had event planners help create it. If they did, they didn't listen to them. I used better packages 20 years ago. The system can't check for duplicate records so people can register more than once without knowing they have already registered. 4-You can have custom data, but you can't really do anything with it. It is a costly bit of software for what it doesn't do and the difficulty with which it does things. 5-Their version of strict accounting standards doesn't match that of my CPA. Sometimes what gets sent to my accounting package is incorrect data and causes problems.

April 2016

Ed from AATC

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Weblink Provides Powerful Punch for Affordable Price

As a seasoned Weblink user, I can honestly say that for a 'packaged' product, it has a lot of great features. Not only that but they have shown an eagerness to update and change the product to meet our needs many times and are constantly seeking to improve it. With any product their are pros and cons, so my objective thoughts are below: Pros: - Good Price Point - Reliable - Cloud-based, no need to keep data on a server and can access it from any computer using Windows - Excellent uptime with server - Weblink has created an online portal to help manage your data from a browser - Communication with Weblink is great. Rarely do I need to follow up - Outstanding training tools; both video and knowledge base - Although not perfect, their email communication tool is solid. - Responds very well to SQL commands Cons: - Smart client only supports Windows no Mac or Linux support - Interface is slow to catch up with modern UI models, lack of intuitiveness in interface. - Requires a strong Internet connection, can be hindered greatly by slow connections - The product has a lot of pieces to it, so the learning curve can be extraneous sometimes for some users.

January 2018

Chris from Kroc Center

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Functionality

4.0

January 2018

User Friendly

Pros

It's easy to use, to search, and make changes. Customer service is good. I would recommend trying them.

Cons

I think the price is a little too costly for what they offer. Sometimes can be a bit slow. Not much instruction thus had to contact customer service often for help.