About White Fuse

White Fuse is a cloud-based association management solution designed to help nonprofit organizations connect, engage and manage members. The centralized platform allows charities, clubs and associations to create websites for members to register, subscribe, donate and pay for event tickets.

Key features of White Fuse include email broadcasts, forms creation, contact & membership management and customizable websites. The solution comes with a website content management module, which enables users to customize various elements such as banner images, columns and formatting or embed codes, maps or content into websites from other sources. Additionally, businesses can streamline fundraising processes by unifying information through member portals, directories,...


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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of White Fuse

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(28)

28

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

September 2018

Arash from Voxbone

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2018

Great website solution for smaller organisations

White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!

Pros

The White Fuse platform is clean, intuitive and a pleasure to use. Everything is set up to just work, so you don't need a lot of technical expertise to get started. White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each. Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site. Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have. He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together. He had plenty of great insights into how we could make the site better throughout the process. He also keeps us informed of new features on the roadmap, some of which we are very excited by.

Cons

Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design. However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established.

Response from White Fuse Media

Replied September 2018

Thanks for the glowing review Arash. It was a pleasure to work with you on the project. We appreciated the various points of feedback you gave and we were really pleased to be able to bring some new features to the platform that you could start using. We plan to keep adding customisation options without undermining the ease of use.

November 2020

Dawn from EMDR Association UK

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Exactly what we were looking for...

We've got nothing but good things to say about our experience with White Fuse. From our first conversation through to the implementation the software we found the team to proactive, professional, friendly and honest. They're great at solving problems and even if they can't provide exactly what you need they can suggest workable alternatives. I also like that they are proactive in terms of requesting your feedback for areas of the software that could be enhanced or additional features that you may require.

Pros

It's so easy to use. We wanted automated renewals and payments and the White Fuse integration with GoCardless give us this. We also wanted Members to be able to login and view their membership details which they can now do. So far the biggest benefit has been the broadcast email capability. It's simple to set-up, easy to use and has saved us money!!!

Cons

When members log in with the wrong email address, they think they do not have membership and create a second membership account. It would be good if they were prompted to try a different email address.

Reasons for Choosing White Fuse

Cost UK Support Proactive engagement from the White Fuse Member data held within a UK Region

Response from White Fuse

Replied November 2020

Thanks so much for your review Dawn. Reading this kind of feedback gives the team a warm glow inside and is exactly why we do what we do! Keep the feedback coming :-)

October 2018

Jackie from Camden Carers Centre

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2018

The good and the bad

Good customer service and support. Reliable and helpful.

Pros

Very affordable. Simple menu system. Calendar categories are great.

Cons

Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website. Colour distorts on banners - phasing to grey, it stops pictures popping.

Response from White Fuse Media

Replied October 2018

Thanks for your review Jackie! It's great to hear that you think the platform is really good value. In relation to your specific criticism about banners having an automatic grey overlay to darken them we took your feedback on board and recently released an option to turn this off. I will drop you a personal message with instructions on how to do this. And if you have any other feedback please keep it coming!

April 2020

Hannibal from The Gaia Foundation

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2020

The Gaia Foundation

Our experience with Whitefuse has been excellent. We chose to go with Whitefuse in order to achieve two key goals- to ensure that our CRM systems are GDPR compliant, and to unify our grant and contact management, events organising and mailing/newsletter processes. We have achieved both of these goals with Whitefuse's support and are very happy with how the platform works so far. Whitefuse's support throughout the set up and on boarding process has been consistently excellent.

Pros

The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses. Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for. Whitefuse's FAQs and support articles, as well as their staff, offer excellent support.

Cons

We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send. These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful.

Reasons for Switching to White Fuse

Our previous, US-based CRM system did not make the switch to GDPR-compliant working practices.

June 2018

Grace from the yellow rocket collective

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

White Fuse is excellent in every way. Simple to use, fantastic features and impossible to get wrong.

I needed to rebuild Liberty Tea Rooms' website. Finding White Fuse was an absolute God-send. White Fuse saved me so much time. Something that usually takes me 1-2 weeks took 3-4 days. White Fuse makes it possible for multiple users to keep the website up to date. Even better I can rest assured that other users, while being able to make the changes they want to, won't be able to break the website. I really love White Fuse, and as I build my own company working for small charities I'll be recommending White Fuse as it's a brilliant piece of software that really opens doors for small charities. I think it is truly fantastic!

Pros

White Fuse is brilliantly designed & is really user focused. I love that it has the needs of a small charity at its heart. I've used a number of different website building tools and even though I have years of design and computer experience, building a website is always a challenge. White Fuse takes all of the complications away and gives you the tools you need to build the perfect website. The website you get at the end really is perfect, it meets all the criteria for how to build a website. I particularly love that it forces you to use consistent branding. It means I know for certain that the website will always fit the charity's brand. White Fuse makes Liberty Tea Rooms & Community Hub's website look & feel like a big charity's. Integrated giving & built-in ticket management are website tools it would be near impossible to get: not just at such a good price, but also so simple to use. Since finding White Fuse I've been impressed every step of the way. The team are always at the end of an email or call answering my queries straight away. It's like having your own personal developers. White Fuse is noticeably different because it's a social enterprise. LTR uses another piece of software built by a small company - White Fuse is being developed & improved much faster and with a greater focus on the users. Thank you, White Fuse, for making it possible for LTR to have a fantastic, intuitive, "big charity website that's a win for everyone at a fraction of the cost.

Cons

I think a downside is having to wait for developments! But honestly, White Fuse is so good at taking on feedback and updating the software. Specifically, integration with MailChimp would be fantastic. Users being able to set up their own fundraising pages with target donation amounts would be amazing. Being able to track what the money has been donated towards is key for us. Especially at the beginning of building a charity we ran a number of campaigns to be able to purchase specific elements so it would be good to be able to track the giving in this way.

Response from White Fuse Media

Replied September 2018

Thanks for such a great review Grace. We have tried hard to make the platform well designed and easy to use so it's encouraging to get such positive feedback. It's also good to know that you appreciate all the integrated fundraising functionality. Get in touch if you have any ideas for new features we can add in the future!