White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!

The White Fuse platform is clean, intuitive and a pleasure to use. Everything is set up to just work, so you don't need a lot of technical expertise to get started. White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each. Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site. Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have. He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together. He had plenty of great insights into how we could make the site better throughout the process. He also keeps us informed of new features on the roadmap, some of which we are very excited by.

Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design. However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established.

We've got nothing but good things to say about our experience with White Fuse. From our first conversation through to the implementation the software we found the team to proactive, professional, friendly and honest. They're great at solving problems and even if they can't provide exactly what you need they can suggest workable alternatives. I also like that they are proactive in terms of requesting your feedback for areas of the software that could be enhanced or additional features that you may require.

It's so easy to use. We wanted automated renewals and payments and the White Fuse integration with GoCardless give us this. We also wanted Members to be able to login and view their membership details which they can now do. So far the biggest benefit has been the broadcast email capability. It's simple to set-up, easy to use and has saved us money!!!

When members log in with the wrong email address, they think they do not have membership and create a second membership account. It would be good if they were prompted to try a different email address.

Good customer service and support. Reliable and helpful.

Very affordable. Simple menu system. Calendar categories are great.

Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website. Colour distorts on banners - phasing to grey, it stops pictures popping.

Our experience with Whitefuse has been excellent. We chose to go with Whitefuse in order to achieve two key goals- to ensure that our CRM systems are GDPR compliant, and to unify our grant and contact management, events organising and mailing/newsletter processes. We have achieved both of these goals with Whitefuse's support and are very happy with how the platform works so far. Whitefuse's support throughout the set up and on boarding process has been consistently excellent.

The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses. Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for. Whitefuse's FAQs and support articles, as well as their staff, offer excellent support.

We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send. These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful.

I needed to rebuild Liberty Tea Rooms' website. Finding White Fuse was an absolute God-send. White Fuse saved me so much time. Something that usually takes me 1-2 weeks took 3-4 days. White Fuse makes it possible for multiple users to keep the website up to date. Even better I can rest assured that other users, while being able to make the changes they want to, won't be able to break the website. I really love White Fuse, and as I build my own company working for small charities I'll be recommending White Fuse as it's a brilliant piece of software that really opens doors for small charities. I think it is truly fantastic!

White Fuse is brilliantly designed & is really user focused. I love that it has the needs of a small charity at its heart. I've used a number of different website building tools and even though I have years of design and computer experience, building a website is always a challenge. White Fuse takes all of the complications away and gives you the tools you need to build the perfect website. The website you get at the end really is perfect, it meets all the criteria for how to build a website. I particularly love that it forces you to use consistent branding. It means I know for certain that the website will always fit the charity's brand. White Fuse makes Liberty Tea Rooms & Community Hub's website look & feel like a big charity's. Integrated giving & built-in ticket management are website tools it would be near impossible to get: not just at such a good price, but also so simple to use. Since finding White Fuse I've been impressed every step of the way. The team are always at the end of an email or call answering my queries straight away. It's like having your own personal developers. White Fuse is noticeably different because it's a social enterprise. LTR uses another piece of software built by a small company - White Fuse is being developed & improved much faster and with a greater focus on the users. Thank you, White Fuse, for making it possible for LTR to have a fantastic, intuitive, "big charity website that's a win for everyone at a fraction of the cost.

I think a downside is having to wait for developments! But honestly, White Fuse is so good at taking on feedback and updating the software. Specifically, integration with MailChimp would be fantastic. Users being able to set up their own fundraising pages with target donation amounts would be amazing. Being able to track what the money has been donated towards is key for us. Especially at the beginning of building a charity we ran a number of campaigns to be able to purchase specific elements so it would be good to be able to track the giving in this way.