Wicket

RATING:

4.5

(4)
Overview

About Wicket

Wicket reinvented how associations manage and engage with their members. Why did Wicket do this? Wicket noticed associations were all facing similar challenges. Traditional AMS systems are all-in-one solutions, but one software can't be the best at everything. The modules in an AMS often fall short when stacked against more modern software. Even if users use tools outside the AMS, there are bits of member data segregated in each tool, and there's no easy way to connect all the member data. AMS systems don't play well with others, and connecting them to third-party platforms can be challenging–often impossible. How does Wicket solve this? Wicket believe associations should be able to use the best software without having to compromise the quality of their member dat...

Wicket Pricing

Starting price: 

$12,000.00 per year

Free trial: 

Not Available

Free version: 

Not Available

The Member Summary page includes contact information, membership tiers and groups to which they are assigned. This is also the start screen to manage and view details of a member.
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Wicket Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Wicket

4 Reviews

Jeanne

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2022

Flexible Member Data Platform that is Intuitive to Use

PROS

We wanted the ability to have options and flexibility over which CMS, LMS and email marketing program we could use. Wicket integrates nicely with our chosen selections and works very smoothly. We also find the platform intuitive to use, and it was easy to get staff onboarded and using the tool.

CONS

From what I have seen over the years Wicket is committed to continuous improvement, and have rolled out features throughout our time with them. Currently they are working on improving reporting, which I am looking forward to.

Reason for choosing Wicket

Personally, I had experience with Wicket at another not-for-profit association and I remember that the overall experience had been very positive. I knew that it would be flexible enough for our needs.

Reasons for switching to Wicket

iMIS was bulky, expensive and hard to use. It did not integrate well with our CMS and did not integrate at all with our email marketing system.

Paul

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Good Solution for Organizations that runs multiple enterprise software

Great tool targeted for a good user experience for customers.

PROS

Single Sign On allows for efficiency within my admin team. Creating Roles and aligning them for users is outstanding.

CONS

Bit costly and was a bit slow start to get set up. Depending on how your custom tool was built, could be time-consuming and costly to develop the API. Overall this is not a show stopper.

User Profile

Emily

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2019

Membership Data at our Fingertips

With our old database required us to manual sync our membership data with Mailchimp and our website, in addition to being time consuming, this process also introduced the potential for human error. One of the most recent benefits we have noticed with Wicket is that we are able to offer our 3rd party advertisers increased options to target our members and associates who have expressed interest in receiving 3rd party ads. This has meant additional advertising revenue for our association.

PROS

Wicket integrates seamlessly with Mailchimp, allowing our members and associates to easily update their communication preferences and allowing us to easily target our messages to specific sections of our membership. Wicket is fully integrated into our website, making it easy to create content accessible only to our members and associates.

CONS

Change is always a little scary, while things are working well now, there were some hiccups getting our website, Mailchimp account and Wicket all working together but the Wicket team were extremely supportive and eager to help.

Ayşenur

Banking, 5,001-10,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Having no free trial is a huge missing point of Wicket

PROS

Wicket is a highly advance member data platform with an extensive bunch of third party integrations.

CONS

Extremely high price that relies on per feture per year is the worst aspect of Wicket.