--- title: "WildApricot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WildApricot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WildApricot is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/wild-apricot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Association Management Software](https://www.softwareadvice.com/nonprofit/association-management-comparison/) / [WildApricot](https://www.softwareadvice.com/nonprofit/wild-apricot-profile/) / WildApricot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/wild-apricot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/wild-apricot-profile/alternatives/) # WildApricot User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 558 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 341 reviews (61%) - 4 stars: 162 reviews (29%) - 3 stars: 28 reviews (5%) - 2 stars: 13 reviews (2%) - 1 star: 14 reviews (3%) ### Most mentioned pros - The interface feels similar to the back end of Wix or WordPress, so it becomes fairly intuitive once you spend some time with it. - I liked that you can create polls to encourage communication and group cohesion. - The membership tools appear robust and well suited for clubs, associations, nonprofits, and community groups. ### Most mentioned cons - We have not been able to launch, and despite WildApricot acknowledging the conflicting responses from support reps, they will not schedule a call with a support manager to resolve this. - Very difficult to create the desired appearance of the webpages using the module supplied with the software. - Our "Contact US" link went down and the same directions were repeatedly provided although I tried to explain that I could not understand them. ## WildApricot customer reviews Showing reviews 1-25 of 558 (page 1). ### Cost Effective Website and Database - Overall rating: 4/5 - Reviewer: Melissa M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Wild Apricot is a great tool for associations and/or others who need to process dues payments, event registrations and keep up with your clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Wild Apricot makes it easy to process registrations for events, dues payments and store purchases in addition to being a website. It is very easy to use. There are user groups that you can join to get help from other users. Also, it is very easy to create a manual invoice for things that I might need a product for or a registration. There is also an app for administrators which is super convenient when to try to look up open invoices, etc. when away from the office. #### Cons There are several features that should be available that are not. First and foremost there should be the availability within in the software to create a pdf and email it to contacts. The store does not appear to be integrated with the mail database and there are not a lot of reports. When I have orders from my store I have to constantly watch for duplicates. There is also not an email report to run that will search for possible duplicates in the system. #### Reasons for choosing WildApricot StarChapter is very dated software and not at all user friendly. I also felt like my questions were not heard or they were determined to do things their way. MemberClick was outside of our budget. --- ### A Volunteer's review of their Wild Apricot Experience for the OPA - Overall rating: 5/5 - Reviewer: Rebecca C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally I think our group likes the platform. It brought us out of the dark ages, and I don't know what the heck we would be doing if we didn't sign up for it. I am not a web-designer, but I was the volunteer web-master for OPA just before we switched to WA. I had used Wordpress to build our website, and it was too much work (for a volunteer mom of two little babies at the time, who is not a web designer so is learning a lot as she goes.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For our organization, Oregon Potters Association, it has helped to solve a number of our problems. For example, not only do we use the platform to get membership dues, we rely heavily on the directory, and well as having a place to get our members to register for upcoming workshops and sales. It really is great! We are about to connect Quickbooks to our website, which we really think will help us. We have a big pottery show once a year where sometimes 200 + members sign up to participate, it is always complicated on our end- because they pay a down payment to reserve a booth (like $50), and then we need to collect the remainder of the booth fee (like $300) when it gets close to the show ( about 8% cancel so they don't have to pay the remaining fee but we keep the registration fee)- I spent last year adding invoices manually to each participant, because I don't think WA has a way to do split-payments and it was a bloody nightmare! - but Quickbooks integration will surely help us this year, right!?!?! Please tell me it will 🤣 #### Cons I'm still trying to figure out the best way to do newsletters for non OPA members. It seems that a non-member could sign up for a newsletter, and then their email is in our system, but it kind of gets muddy when we want to only send a newsletter out for our members (member only events, get togethers at peoples houses, etc. ) and public events (come to our big pottery show). I also get confused then, when I see all of the numbers in the system - who is a member and who do we just have their email. We sometimes write grants and we like to share our reach for certain events we do - it would just be nice if it was clearer to separate the members/non members in our system. Maybe there is, and I just haven't quite figured it out. #### Reasons for switching to WildApricot This had the features we wanted already put together. --- ### Exactly what we needed! - Overall rating: 4/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been OK, I felt that responses to problems was a little slow. I also felt that when a problem occurred due to problems at WA's end, which resulted in us having to manually allocate payments etc and respond to members who had been incorrectly told they were overdue, WA did not feel they should compensate us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The back office administration generally works really well and the ability to manage events is excellent #### Cons We are not able to upload individual documents for individual members. I also feel that the designs available for the site could do with improving. --- ### Use with Multiple Organizations - A True Advocate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple. One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after. #### Cons Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it. #### Reasons for choosing WildApricot Value for money, ease of implementation, ease of management, previous experience with the product and support team. --- ### An Out of the Box Solution for Membership Management - Overall rating: 4/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations. #### Cons Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution. #### Reasons for choosing WildApricot Overall, it provided the best set of tools for the price as well as providing a quality out of the box solution. #### Reasons for switching to WildApricot Goldmine was server based and their cloud-based option was cost prohibitive when we considered switching to that solution. --- ### Best solution for small to medium sized associations - Overall rating: 5/5 - Reviewer: Martin M. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use, ability to customize the member database easily and the integrated content management system for a professional website. #### Cons The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema. #### Reasons for choosing WildApricot Wild Apricot was the most cost effective tool for overall membership management and the creation of a members’ website. The cost of the solution and the costs of transactions was best with Wild Apricot and the system offered the currently needed features as well as a host of features that will be used in the future. #### Reasons for switching to WildApricot The database was antiquated and difficult to manage. --- ### Friendly Website Design and Membership Management System - Overall rating: 4/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered With Wild Apricot's assistance, we are able to easily add new events and maintain our website current with our ever-evolving needs. In addition to keeping tabs on emails and contacts. All of the personnel and volunteers of the several non-profit trade associations we oversee are constantly busy. Making a living in this industry is exciting and challenging, and there is never a dull moment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate not having to ask anyone else to help me run the website or set up events. If you have a basic understanding of computers, you should have no trouble getting about. You can customize your page and report generation in a number of ways. #### Cons When I have a question about how to use the site, I wish I could talk to a real person. It would be fantastic if there was a real assistance line. #### Reasons for switching to WildApricot Use this software to create your own own website, or start with a premade template. The membership application and event calendar are included right onto the site, which is something I really appreciate. --- ### Deployment was our biggest fear, but it was a breeze - Overall rating: 5/5 - Reviewer: Bert S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 80% of the deployment took a single 8 hour day. The rest of the transition took a week. And now we are on to implementing functions we never offered before like on-line payments and on-line event registrations. I was expecting this to take months of running systems in parallel for a club our size. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having an integrated system with a single member database. If a member email address changes we don't have to update the bulk email system and the member roster -- the member can do it themself. #### Cons The fear factor in deploying this kept us from doing it sooner. It is a big package that has so many functions. #### Reasons for choosing WildApricot A similar club using Wild Apricot since 2013 gave it the highest recommendation. #### Reasons for switching to WildApricot None of our systems were integrated -- each had its own database. Our databases had conflicts and were hard to maintain. --- ### Repeat Customer - Overall rating: 5/5 - Reviewer: Marilyn M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I have set up numerous associations with this software and still manage the website for 2. It is logical and has all of the necessary features (which are many). I know I can teach it to others and walk away when I am tired of volunteering as Web Master. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Wild Apricot is a full-feature membership management program. It handles every problem I have encountered since I stated using it in 2014. It has steady grown more powerful and they have developed solutions to almost every issue. #### Cons It is sometimes easy to skip a step in the financial part of the software, and cause trouble later - such as not settling a payment before voiding an invoice. It works great if you know what you are doing, but you use one of the functions rarely, it is important to review the steps carefully. #### Reasons for choosing WildApricot It was the most logical. The key in a volunteer situation is to have steps that make sense to most people. #### Reasons for switching to WildApricot MemberClicks was too confusing. I couldn't teach anyone else to use it. --- ### Terrible on ease of use and support - Overall rating: 2/5 - Reviewer: Mike M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered I am a former member trying to rejoin the group. When I set up my profile, I was bombarded with offers for coaching support is needed. I scheduled a call back, stated my issue and sat for an hour waiting. 15 minutes past the lastest range of the call bacl I got an email that the support call was cancelled because the group's admin should handle the issue. In fact they stated "we only set the software. The organization runs it". Then why offer to support and waste my time. Admin was unable to figure how to upgrade from past member to current member on the website. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros they promoted ease of use, quality of support, ease of launching and transferring data from last provider. None of those were accurate. #### Cons ease of use, technical support, transfer of data, general user interface #### Reasons for switching to WildApricot hoped for better outcome, support and ease of use but it's been months of bad outcomes. --- ### Flexible Program Does the Job - Overall rating: 5/5 - Reviewer: Linda H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having some way to keep our membership current and use the program for communication and registrations has been wonderful. We have been satisfied with its performance of these functions. We have not explored many of the newer features which have been added since we first started using this program. Some of them probably would be helpful, but we have not had the manpower with time to explore them enough to employ them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The database for our membership and ability to use it to communicate with those members is most important to our organization. When we were holding in person meetings, the ability to register and pay for events was also important, but since we have not been doing that recently, that part of the program has not been used recently. #### Cons We have found that we have not been able to use the renewal feature since renewals start with the local clubs and move up to the state organization instead of moving down to the clubs from the state. This means that we must manually update the database. We have explored trying a different method, but no change has been found that works for our members. #### Reasons for choosing WildApricot I have no idea what alternative products were considered. We have been using Wild Apricot since about 2012 when all we were looking for was a membership database. --- ### Teaching classes - Overall rating: 5/5 - Reviewer: Deborah Y. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great place for non-profits who need support but can't pay for a personal It person to help set things up. It is not very complicated to figure out how to post, manage and track your income. Love that I can have the site collect $. I also love that they make sure we follow the new laws that have passed by telling us what to add to the site, such as private. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It allows me to have a secure place to make tickets to a class I teach for injury prevention. #### Cons I wish there was a way to incorporate more admins at no charge and more geared to classes not fund raising. --- ### Excellent Management System for All My Needs - Overall rating: 5/5 - Reviewer: Kimberly K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I began using WA in 2011 for a non-profit managing 90 volunteers and various events and fundraisers. Since then, I have created WA accounts for 3 other non-profits of similar size AND, as of 2017, also created a WA software account to manage my professional association of 1,000 members with great success. I am a huge advocate for Wild Apricot software and how is can effectively manage members/volunteers and manage events/fundraisers/conferences while being a user-friendly, professional platform to market my organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity yet robust nature of this software is awesome. The user-friendly setups and ease-of-use make it an effective tool to help manage various facets of the organization. Many screens are at-a-glance summary overviews while others provide sufficient detail to meet a variety of needs. Many of my volunteers are elderly and they can navigate the system just as ease as a techny-teenager. The system is user-friendly enough that, if you are in it every day, it is not cumbersome and, if you are an infrequent user, it is quite intuitive. #### Cons While I like many things about the software, I only wish there was a way to (1) track volunteer hours within member profiles and (2) have the ability to use more than one payment system (I have a 501c3 and 501c4 organization with different financial needs) so I wish I could manage both within the same software system. So, those are big wish list items that I hope come along in the future but so far those are manageable through other less than ideal means. Otherwise, on a daily basis, there is very little I have issue with within the software. #### Reasons for choosing WildApricot Ease of use. Professional. User-Friendly. Advanced Features for membership management, payment options, and event setups. Responsive Customer Service. Client-led upgrades. --- ### Wild Apricot for Non-Profits - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The best thing is that it is an all-in-one software. So with the backend management system you have a web-site sitting on top of it. It makes everything super simple for us to only have to use one main software. #### Cons Honestly, nothing. It does take a bit of time to figure it all out and their are limitations of it in terms of website design. But from what you pay for it is a solid software. --- ### Not the Biggest Fan of Wild Apricot - Overall rating: 3/5 - Reviewer: Susan S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating, not intuitive, difficult to use. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros It has lots of great features like the forums and all the different letters you can generate and set up dates to have them automatically sent out. It’s also great for setting up events and then attaching all the reminders. It’s just all very difficult to do though. #### Cons It’s not intuitive and very difficult to work with. --- ### Wild Apricot Review - Overall rating: 5/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Wild Apricot was positive. The platform provided a comprehensive and user-friendly solution for managing membership-based organizations. The intuitive interface and customization options allowed for easy branding and personalization. The event management features were robust and simplified the planning and execution of events. The integrated communication tools facilitated effective member engagement. While there were limitations in customization and reporting, Wild Apricot served as a reliable and efficient platform for managing memberships and engaging with members. The responsive customer support was also helpful in addressing any questions or issues that arose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros One of the things I liked most about Wild Apricot was its user-friendly interface and ease of use. Navigating through the platform and accessing its features was intuitive, making it simple to manage and maintain membership-based organizations. The ability to customize the website and membership portal was a standout feature, allowing for seamless branding and personalization. The event management module was comprehensive and made organizing and tracking events a breeze. Additionally, the integrated email marketing and communication tools were effective in engaging with members. #### Cons While Wild Apricot had many positive aspects, one thing I liked least was the limited flexibility in customizing certain aspects of the platform. There were some design limitations, and advanced customization options required technical expertise or assistance from support. Additionally, the reporting capabilities, while adequate for basic needs, could have been more robust with additional analytics and data visualization options. It would have been beneficial to have more flexibility in tailoring the platform to meet specific organizational requirements. --- ### Excellent Full Feature CRM, Event Management and Website platform - Overall rating: 4/5 - Reviewer: Melanie W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Prior to using Wild Apricot, we had a custom-built CRM and Website with a separate payment system for events. We wanted to change the look and feel of our website but it would have been expensive to have a company rebuild it. We switched to Wild Apricot and have since had two website refreshes using different templates. Prior to WA there was a lot of backend reconciling of events, payments, etc which only our [SENSITIVE CONTENT HIDDEN] was able to do. Now WA takes care of it all seamlessly which means we don't have to rely on the knowledge of one person to keep everything working. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how easy it is to keep a consistent looking website using the themes. #### Cons I don't like that you don't charge in local currency. It is very had for non-profits to budget when the cost varies so much based on the US dollar. I also don't like that you can not easily change the default theme colours for a theme so that they show up at the top of the selection box. Instead, we have to constantly use the hex codes for any text etc that doesn't pick up the theme colours automatically instead of picking one of the theme colours because they remain the colours of the original theme. #### Reasons for choosing WildApricot We wanted something that could be maintained by multiple board members, that was easy to change the look and feel of the website when we were ready for an overhaul and a platform that integrated website, membership, events, and payments seamlessly. We think we have found that in Wild Apricot #### Reasons for switching to WildApricot We wanted to do a website refresh and wanted to rely less on backend manual processes to reconcile events, payments, and membership. --- ### Wild Apricot is great for non-profit membership, event and website management - Overall rating: 4/5 - Reviewer: Alyssa C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is easy to use if you are tech savvy. If you are not tech savvy, it can be overwhelming. There are tutorials and videos available and many of those are helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros That it is an one-stop-shop for all things membership & event & website management. Plus, it has all the Finance features, fantastic reporting, and Paypal integration. #### Cons No way to identify Duplications in the Contact List. We have to manually figure out which contacts to MERGE. --- ### Great product but not for everybody - Overall rating: 4/5 - Reviewer: GARY R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Biggest impact has been the reduction in paper processing for membership applications and renewals, and for tracking event registrations and financial results. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are the oldest ski club in the USA, and run hundreds of events each year, including over 20 high-dollar flight trips. WA has excellent features for setting up and managing events. The membership management software is also first-rate. #### Cons WA recently implemented an in-house credit card processing feature. Soon afterwards they started charging a 20% processing surcharge for those who do NOT subscribe to their product. Their processing fees are higher than what we are paying with a very large merchant provider, so we don't want to switch. We are waiting for the "other shoe to drop" when WA will drop support for 3rd-party payment processors. #### Reasons for choosing WildApricot Squarespace is a great website builder, but it did not offer the membership and event management functionality we were looking for. #### Reasons for switching to WildApricot Memberize did not offer online payment processing. Their customer support was also not as responsive as we needed. --- ### Moved to a different software - Overall rating: 2/5 - Reviewer: Trisha C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Wild Apricot worked for our organization for quite some time, however the features were not robust enough to grow with our organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros This software worked for our organization for years when we were not focusing on our online process. Wild Apricot helped us create our first website. #### Cons The ability to customize the front-end website needs work. Styling never seemed to save and we felt very limited to the templates Wild Apricot provided. We also wanted to offer monthly memberships, but it was important that the member couldn't cancel before a set amount of time had past (i.e. a year obligation). This is not possible in Wild Apricot. Lastly, the email builder leaves a lot to be desired. Font-faces, font-size and padding would often revert back to the default after saving, causing us to test emails multiple times before sending. We eventually migrated our website to Wordpress, and had to use iFrames for our member application, forums and member directory. Half of the iFrames never worked, and it slowed our website down significantly. --- ### A Dying Platform - Beware! - Overall rating: 1/5 - Reviewer: Walt B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered WA is a dying platform. Once there was a stream of new features and improvements. Now there is only a stream of price increases. When we adopted WA in 2015, there was a published development roadmap and robust interaction between development team and users. When Personify acquired WA in 2017 that turned around. Development ground to a halt, technical support has been cut back to chat and email during working hours only, and there are significant prices increases every two or three years. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Fairly easy to use. It was relatively easy to move over our existing member data base and website. #### Cons Technical support is available only by chat and email, and not nights or weekends. System is inflexible in a number of areas, particularly with event management. Reports are few and not useful. Admin UI clumsy in places. Once we added some event reporting using the API, we were able to make it work for our organization. Polishing in response to user requests would help, but feature development and enhancement are no longer happening. --- ### Wild Apricot has everything a non-profit needs - Overall rating: 5/5 - Reviewer: Lisa R. - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I was the Secretary for my Chapters well known organization. The Secretarial duties are vast and important to the life of the organization. Wild Apricot appears to have everything a non-profit organization needs. It allows me to do all of the required things necessary. The membership database allows for custom as well as preset categories with specified access. I can keep track of membership categories, addresses, dues due, and Quick books is a part of the application. Reports can be easily generated using the information entered into the database. My favorites are the communication sections. I can announce events that all members can quickly view, be registered for or wait listed. Reminders can also be sent to all members or those specified. Payments can be taken and recorded, invoices and receipts sent. The confirmation emails are customized and can be personalized. Documents that need to be shared can also be done. I find that Wild Apricot can complete all necessary duties assigned to an organization. While all officers can have premium access to all documents, reports and finances 24/7, it also allows for all shades of transparency to members while keeping confidential information secure. I haven't run across any application as thorough as Wild Apricot. I've only used the application a few days as they allow a 30 day trial to try it out and show off their goods to potential users. #### Cons My only concern is that the way in which things are laid out aren't as intuitive as I would have liked. I would rather have an illustrated manual on the dashboard for when a new user signs in. There is a quick 4 minute video guide that I may find usable later on the opening page. But its definitely not a deal breaker for me. --- ### Great Service, no hidden costs and love the database - Overall rating: 4/5 - Reviewer: Nancy S. - Product usage: Used unspecified for unspecified - Reviewed: January 2014 - Review source details: This review was submitted organically. No incentive was offered Have been with 3 other companies who promised great things for membership-based software and under-delivered. WA's response time for customer service is faster than any of the other 3. Sometimes takes several tries, but with stay with it and the issue is usually solved. Rather than promising many items before the contract is signed, then revealing that you get rudimentary versions and have to pay for the more robust item that you really need, WA is up front with what you get. They accurately answer questions about this type of issue before you sign on with them. They also have a free version limited to a small number of members, which can let you try everything before you totally commit to a fee-based version for a larger organization with more members. The database is faster than any other we have used. They allow a LOT of fields rather than limiting you to an extra 10 or 29 beyond the basic ones needed for a members-only database. As a result we have been able, for the first time, to keep track online of members, contacts, past members, exhibitors, donors, etc., all online without the need for separate offline databases for some of them. With other companies the limited fields means we could do a lot with members records, but could not adequately add or change anything enough to keep track of advertisers, sponsors, exhibitors for our conference, and had problems with trying to identify prospects for members or to track those who dropped their membership. There are a few areas that still are lacking. We currently use Joomla for content management, and find the Joomla templates, content categorizing, and methods of limiting access to be more useful than WA. There needs to be at least one responsive template, since a large number of our members have become more dependent on tablets and phones for their internet content. The report system gives a nice online report, but results are not printable and when downloaded, give you a spreadsheet including every single field in each record rather than the single items you were looking for in the report. WA makes upgrades about twice a year, usually incorporating the most requested improvements. They also make other smaller upgrades in between the main ones. If you can't wait, tweaks are available for a fee through a third party which is familiar with the WA environment. They are the only organization out there who makes me feel that they really DO care about what a non-profit organization might want. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Too expensive for small organizations - Overall rating: 3/5 - Reviewer: Janet B. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After several prices, this is no longer a viable solution for our small group, and we have developed a new system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros It streamlined a lot of processes, including: - Member database, with automated process for sending out renewal notices and changing a member’s status to Lapsed if they didn’t renew before their membership expired - Online payments for membership applications, renewals, and events - Automated emails to let members and potential members know about upcoming events, including appropriate reminders for those who have or haven’t registered - Ability to send email newsletters and other communications to members and/or potential members, including specific segments of the list - Discussion forums #### Cons The blogging platform is useless and hasn't been updated in years (if ever). No way to organize content by categories, or to moderate comments. --- ### Multiple increases in pricing, but support and development are horrific - Overall rating: 1/5 - Reviewer: Skip P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When we first got the system, it was very comprehensive. We were able to get a trial to set up everything before we went live #### Cons There are two different mail systems/clients. Very fractured. Support is non-existent. There has been zero product improvement, in spite of multiple large price increases. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/wild-apricot-profile/reviews/?page=2) --- WildApricot Reviews, Pros and Cons - 2026 Software Advice