With Wizehive, the grant management process at our foundation has changed for the better drastically. To have 100's of grant applications in one place and be able to manage archived and current applications with ease has cut my work by more than half.

The customer service is unmatched. From billing to IT, messages are returned on the same day. For me, that is better than the program itself. I never speak to a BOT or an AI rep. I can actually still speak/email with a human and that makes me stay with Wizehive.

I haven't run into any issues using Wizehive.

Overall experience with WizeHive was phenomenal. From start to finish, everything was quick and easy and my implementation coordinator, [sensitive content hidden] , was amazing! Thanks for everything!

I liked that there was always someone there to answer my questions and they knew exactly how to fix an issue.

It would be helpful to have some templates to go off of, such as grant agreements, sample questions, etc.

The WizeHive team was easy to work with and responsive to my questions and concerns. They did an excellent job of laying out the steps and processes for developing a robust grant management system, which will help our organization ensure strong controls for the deployment of public and private grant funds.

The setup process was easy - if you have some level of technical knowledge and an idea of what sort of processes to put into place. We were building our processes at the same time we were developing the system with WizeHive and that made things a bit difficult.

The service has been above average but the platform is designed so poorly it takes away from any saving grace. This has been a horrifying experience for me!

Able to mange several programs simultaneously.

Not user-friendly Administrators are only sometimes timely in responding to issues Every item has to be built out every single year Time-consuming Too expensive! Again, not user-friendly Waste of time and money. Will not renew!

This has completely met our financial management needs and tracking all of our grant funding.

WizeHive customer support is the best you could get. They helped us develop a system that is completely geared toward us and isn't your typical grant management system.

Early on the PDF didn't always work correctly but since this has been fixed.

Fantastic support on the development of our customized system.

It's an affordable comprehensive system that gives you the keys to operate the system and modify with support.

What I liked least was that it is a unique system that I had to learn how to use. Fortunately it was not difficult to learn and the team offered great support through videos, documents and person to person coaching.

It was a nice process, the team as very accesible and fast in the process.

Access to implementation team and the way it is organiza, the integration of the grant submission and the

I think getting up to speed with some processes was hard, same as finding stuff in the platform. But once you get the feeling and flow of the process is good. Takes some learning.

We were able to get a program that gives exactly what we need for our Contribution * Grant management.

Nothing - it has been great. We are ready to use all the features.

We are just getting into the system as a way of automating the process used to judge contest entries for an annual awards program. It shows great potential to make things a lot easier for administrators as well as our judging panel.

Still getting into the system but so far, so good

Consultants were great during implementation. Customer service so far seems very responsive.

Most information in Wizehive is easily exported to an excel spreadsheet.

Still learning and rolling out the product so difficult to comment on least liked features at this point.

1. Implement an idea into a fully functional solution in Production within minutes. 2. Correct and modify configurations with clients and end-users in real-time. 3. Designed to empower system owners and administrators to meet the demands of their clients and super users. 4. Ongoing system upgrades and enhancements to improve configuration capabilities of the system and user experience. 5. Direct and quick customer support when built in Help & FAQ aren't able to answer questions.

While the system's capabilities to scale are incredible, there are some missing features or issues that haven't been addressed yet that would add a greater measure of use by both Administrators and end users. - Unable to conditionally require Date fields to be before or after another Date field - End users are unable to print/save full applications once completed. (Review Portals only recently received this capability) - Workspaces (Databases), are unable to connect to each other to share data and improve reporting capabilities - Built-in Reporting Functionality, while extremely helpful, has limitations that cause it to be very bulky, restricted, and can make it difficult to use - Features and configurations can often be buried deep within menus and take time to navigate to - Unable to bulk upload or download attachments to or from records - Unable to send attachments by Bulk Email - Review Portal, user-directed configurations limited What is extremely important for the reader to understand from my items listed above is that when you have a system that is capable of achieving almost all of your business needs and opens the door to a million possibilities, it can become incredibly frustrating when small or specific aspects of the system are not capable of being configured or scaled. It is the give and take of using an incredible configuration management system. Once you get used to having the ability to configure almost anything you want, its hard not to want even more!

The Jack and Jill Foundation runs about 9 different grant programs each year and these programs overlap with the prior year(s) programs. Using a Grant Management Platform is critical to our success and sanity. We've had much success with WizeHive Select and are excited about the functionality and feature gains for our Applicants, Reviewers, and Administrators using WizeHive Zengine.

Migrating from WizeHive Select to WizeHive Zengine resulted in a simpler user interface that shows our Applicants and Reviewers what they've completed, what's due, and when - giving us as Administrators control of the language that best resonates with our Applicants and Reviewers and addresses our specific pain points. For example: because we know that mail from the WizeHive Platform could land in spam filters, we add language to the interface at the HomePage instructing Applicants to Whitelist or add to their Contacts the Zengine mailer. The information we've assembled in the Zengine interface to assist and guide our Applicants through the process is always available to them when they login, bringing clarity to the process, and reducing the time spent on searching for this information in previous emails sent. Our Applicants will always know "whose on first" and what next.

In WizeHive Select I was lukewarm to the reality that our Applicants and Reviewers had to wait for a temporary password to be sent to them when they forgot their password. A change was made with WizeHive Zengine giving Applicants and Reviewers more control over changing their password. Very happy to see this in Zengine.

WizeHive offers seamless language translation features; you just select the language(s) you need and everything is automatically translated for you! Another feature we love is the document generator. This feature helps us customize our award letters and payment invoices.

Having WYSIWYG capabilities in the auto-email function would be a terrific upgrade.

My overall experience has been a good one. The best experience I have is when I can speak with a person at Wizehive for what are complicated questions that I have. It's hard to express your issues in a support ticket, because of that you don't always get the right answers and have to keep asking thru the support ticket. If you could speak with someone, they better understand what you're trying to do and your issues.

That the applicant can log in to their application and see what they did last year, they can also see where their application is in the process, emails are simple to send and you have control over the emails being sent

I wish that Wizehive had an 800 number - a number you can call and speak with someone. I don't like that I have to send an email stressing that I need to talk to someone. Speaking with a live person is so very helpful and it's the one thing that I feel Wizehive is lacking...in a big way

Overall, the experience has been great! The team is extremely helpful. My implementation specialist was fantastic! Not only was she a wonderful instructor, she helped to customize our system to fit our needs. She was extremely responsive and made me feel like a valued client.

WizeHize has drastically improved our application / review process. Transitioning to an online system has helped us organize requests, track and review applications, which has allowed us to make more informed decisions. Also, the GuideStar integration is great. Our implementation specialist was extremely helpful in creating tools and building the best platform for our needs. WizeHize is easy to navigate and their customer service team is available and responsive when needed.

Some elements are limited, but the overall functionality is great. For example, I was a little disappointed about the letter generator. It's not as neat, easy to use as I thought it would be, but, I was able to find a work around and the team has been extremely helpful in finding solutions.

WizeHive was very easy to work with and helped us go from a manual, photocopy, spreadsheet approach into a fully integrated online system. This allowed us to have a greater reach to high school students who might want to apply to our program.

Our implementation lead was great. We challenged WizeHive with how we wanted to use our system for both applicants AND ongoing students - through their entire college experience. WizeHive rose to the challenge and provided us with creative solutions.

The visual reporting dashboard was complex and seemed to lack some functionality (getting data from two forms, for instance).

Data management is actually something I look forward to now that we have Zengine, and even those on our team who use the system less frequently agree. It is a relatively complex application and requires some time to get familiar with the structure, but we've found the time investment to be well worth it. In fact, the effort we've put into setting up the database to fit our needs is saving us time as we increase the number of records and enabling us to improve other workflows outside of the Zengine space. We highly recommend it and in fact have already done so with another grantmaker.

Zengine has completely transformed our workflow and allowed us to organize applications, grant disbursements, and review processes in a way we never could have managed using Google Docs and email. Those of us who use the system regularly can easily find what we are looking for, and we have confidence that data isn't slipping through the cracks. The dashboard views are helpful for our board, and we are already getting a glimpse of how we can use the database to create robust reports.

The only thing we miss is the ability to be notified (e.g. by email) if something has been submitted through the portal by an external user. But we've found a satisfactory workaround.