With Wizehive, the grant management process at our foundation has changed for the better drastically. To have 100's of grant applications in one place and be able to manage archived and current applications with ease has cut my work by more than half.

The customer service is unmatched. From billing to IT, messages are returned on the same day. For me, that is better than the program itself. I never speak to a BOT or an AI rep. I can actually still speak/email with a human and that makes me stay with Wizehive.

I haven't run into any issues using Wizehive.

The WizeHive Team is thoughtful, intentional, and focused on excellence in their product and their customer relationships. I know several team members by name and consistently receive personalized, immediate, and knowledgeable support. From the beginning, WizeHive provides a customized experience for every client, and the support and personal touch do not end after the contract is signed. Our team is excited about all of the time and systems we have saved by switching to WizeHive.

WizeHive replaced our applicant tracking system, time tracking software, onboarding app, CRM, survey administration app, contact management app, mail merge app, and countless spreadsheets, docs, and graphs stored in Drive and Dropbox. The software has incredible functionality, and the WizeHive Team functions as an extension of our team - responding promptly and supportively to every request, helping us learn how to use the system more effectively, and requesting feedback for how to improve their support!

WizeHive has a potential learning curve if you want to take full advantage of all of its potential. However, the Implementation Team works closely with every client to plan the implementation that aligns with your goals for not only usage but also management. My only complaint, which the Support Team has graciously heard and recorded, is that whitelisted/vanity email addresses and system addresses are not available. We solved this challenge by using Zapier to connect our email accounts and Rebrandly to create a web address that is branded, but if I could change one thing, this would be it.

The service has been above average but the platform is designed so poorly it takes away from any saving grace. This has been a horrifying experience for me!

Able to mange several programs simultaneously.

Not user-friendly Administrators are only sometimes timely in responding to issues Every item has to be built out every single year Time-consuming Too expensive! Again, not user-friendly Waste of time and money. Will not renew!

Their response time is second to none. We have had the best team work with us through each of our projects, producing a product for us that was beyond our expectations. Any roadblock we ran into was swiftly resolved.

I don't have anything negative to report, as everything we use it for exceeds expectations.

Overall, Wizehive has made our application and administration process extremely simple. The support staff is very responsive and helpful whenever I cannot figure out how to do something within the system on my own. Our users have given great feedback on the ease of use as well.

We transitioned from Salesforce to Wizehive to manage a grant application and administration process. The transition was extremely smooth and I really appreciate the Wizehive staff's assistance in setting up the system. It has been so simple to update the software to fit our needs as the program as evolved, and to revamp it for another application cycle. We've also been able to integrate more of our grant processes into the software, making it simpler for staff and users.

It can occasionally be difficult to remember where all pieces of the software - aka where certain settings are, where updates should be made, etc.

Terrific onboarding & development process. Really appreciated how easy they are to work with us for a customized solution to our needs.

We moved our paper application process for our scholarship and grant programs completely online. WizeHive has proven to be highly efficient in processing applications, communicating with applicants and reviewing submissions. Such a time-saving resource for our team!

We've been very happy so far. Any questions we have had were quickly answered through their customer service.

This experience has been wonderful and I would recommend WizeHive to anyone I know that works with grants and the management of them.

My favorite part of WizeHive honestly outside of functionality of the software, but the staff I have worked with throught the sale and implementation process. I cannot speak highly enough about the staff at WizeHive. They are knowledgable, friendly, and so responsive.

The WizeHive Academy modules are a little overwhelming especially when you don't have a lot of time to really dig into them.

The helps and service we have received from the beginning of our implementation has been excellent. We have had all of our questions and concerns answered. Anything we needed to be done has been done.

We want to be able to easily text our Scholars through the platform and are hoping for improvements in that area in the future.

This has completely met our financial management needs and tracking all of our grant funding.

WizeHive customer support is the best you could get. They helped us develop a system that is completely geared toward us and isn't your typical grant management system.

Early on the PDF didn't always work correctly but since this has been fixed.

Overall experience with WizeHive was phenomenal. From start to finish, everything was quick and easy and my implementation coordinator, [sensitive content hidden] , was amazing! Thanks for everything!

I liked that there was always someone there to answer my questions and they knew exactly how to fix an issue.

It would be helpful to have some templates to go off of, such as grant agreements, sample questions, etc.

WizeHive makes it possible to manage our grant program and the increasing number of proposals that we receive.

Customer service is very helpful and responsive. They're helpful in answering simple fix questions, as well as brainstorming on how their software can accommodate more complex requests. Very easy to build your own application form, as well as follow-up forms. The interface can be customized to fit your organization's branding. Online help articles are very helpful and easy to follow. Easy to create and customize reports. Easy to create a new workspace - its basically a copy, paste function. Overall - if we were to go through this process again, we would make the same decision to use WizeHive.

Applicants have to create new credentials every year in order to access their application so, they have separate logins for the year they are reporting in and the year they are applying for - that can get confusing. Yearly workspaces cannot communicate with one another so doing YTD comparisons can be challenging. There are some features, such as the calendar and cascading forms, within WizeHive that I wanted to utilize but were not sophisticated enough features to make it worthwhile. Sending an e-mail to users through the WizeHive app comes from the WizeHive domain and frequently goes to the spam folder. While you can direct replies to an internal e-mail, I would like for the e-mail to also appear as though it was sent from our domain.

The Jack and Jill Foundation runs about 9 different grant programs each year and these programs overlap with the prior year(s) programs. Using a Grant Management Platform is critical to our success and sanity. We've had much success with WizeHive Select and are excited about the functionality and feature gains for our Applicants, Reviewers, and Administrators using WizeHive Zengine.

Migrating from WizeHive Select to WizeHive Zengine resulted in a simpler user interface that shows our Applicants and Reviewers what they've completed, what's due, and when - giving us as Administrators control of the language that best resonates with our Applicants and Reviewers and addresses our specific pain points. For example: because we know that mail from the WizeHive Platform could land in spam filters, we add language to the interface at the HomePage instructing Applicants to Whitelist or add to their Contacts the Zengine mailer. The information we've assembled in the Zengine interface to assist and guide our Applicants through the process is always available to them when they login, bringing clarity to the process, and reducing the time spent on searching for this information in previous emails sent. Our Applicants will always know "whose on first" and what next.

In WizeHive Select I was lukewarm to the reality that our Applicants and Reviewers had to wait for a temporary password to be sent to them when they forgot their password. A change was made with WizeHive Zengine giving Applicants and Reviewers more control over changing their password. Very happy to see this in Zengine.

My overall experience with WizeHive is great. Our previous scholarship management solution did not evolve quickly enough to meet the demands of our growing organization. WizeHive provides consistent updates and quality of life changes to meet these growing demands on a reliable basis.

WizeHive offers a variety of features intended to make the user-experience clear. My favorite features including autoemails set up, mass editing/deletion of records, and mass data import/export.

The most important feature I believe is missing is cross-form mapping. Right now, Profile information can be mapped to any form within a submission portal, but additional forms cannot be mapped to each other in that same portal. Cross-form logic is also missing. It would be easier to be able to link a question in a form with logic building off a question earlier in the application.

My overall experience has been a good one. The best experience I have is when I can speak with a person at Wizehive for what are complicated questions that I have. It's hard to express your issues in a support ticket, because of that you don't always get the right answers and have to keep asking thru the support ticket. If you could speak with someone, they better understand what you're trying to do and your issues.

That the applicant can log in to their application and see what they did last year, they can also see where their application is in the process, emails are simple to send and you have control over the emails being sent

I wish that Wizehive had an 800 number - a number you can call and speak with someone. I don't like that I have to send an email stressing that I need to talk to someone. Speaking with a live person is so very helpful and it's the one thing that I feel Wizehive is lacking...in a big way

Overall, the experience has been great! The team is extremely helpful. My implementation specialist was fantastic! Not only was she a wonderful instructor, she helped to customize our system to fit our needs. She was extremely responsive and made me feel like a valued client.

WizeHize has drastically improved our application / review process. Transitioning to an online system has helped us organize requests, track and review applications, which has allowed us to make more informed decisions. Also, the GuideStar integration is great. Our implementation specialist was extremely helpful in creating tools and building the best platform for our needs. WizeHize is easy to navigate and their customer service team is available and responsive when needed.

Some elements are limited, but the overall functionality is great. For example, I was a little disappointed about the letter generator. It's not as neat, easy to use as I thought it would be, but, I was able to find a work around and the team has been extremely helpful in finding solutions.

WizeHive was very easy to work with and helped us go from a manual, photocopy, spreadsheet approach into a fully integrated online system. This allowed us to have a greater reach to high school students who might want to apply to our program.

Our implementation lead was great. We challenged WizeHive with how we wanted to use our system for both applicants AND ongoing students - through their entire college experience. WizeHive rose to the challenge and provided us with creative solutions.

The visual reporting dashboard was complex and seemed to lack some functionality (getting data from two forms, for instance).

The software has enabled us to streamline our process in many ways, allowing us to focus our time betters serving our students, volunteers, and donors.

With this software we have been able to expand our program in multiple facets. Not only have we been able to add more scholarships, but we have been able to improve upon the way we administer them. The process has been simplified for our staff, our reviewers, our recommenders and our applicants.

We have new scholarships every year and making changes seems to be a very complex process as those changes need to be made in numerous locations. The software is also costly to have.

It has been nothing but positive. Just on the contact alone with everyone from WizeHive, I would recommend the company's products and services. Using the product only adds to my positive experience.

WizeHive came highly recommended from similar organizations. After an initial sales presentation, I knew the product was the exact solution we needed to transition from a paper-based application process to a secure, online process. It has been great working with the entire WizeHive team from our sales representative, to our solutions architect, to our implementation lead, to our success specialist, and to our training director. We went live two months ago and have seen a remarkable increase in applications when compared to the same time period last year and have received extremely positive feedback from our applicants and evaluators. It is an easy-to-use platform with a very low barrier to entry. It is also cost-effective, which is always a major consideration for non-profits working within the strict confines of a budget.

The only limitation that I've encountered this far with the product is that data can only be exported in Excel format and not directly into a PDF form. Once exported to Excel, it requires additional manipulation in order to group and present data.

No more paper applications! Easy to track scholarship winners and process scholarship payments! Easy for scholarship selection committees to access applications from their homes - no more running to the Foundation's office to pick up paper applications and distribute them to their committee members. Much easier for students to apply for scholarships!

Our scholarship program grew to the point that we were no longer able to process paper applications. Many of our scholarships are unique - some require applications, others are team or coach selected. We needed a customized scholarship platform that could allow us to continue administering all of our scholarships and provide an easy way to track scholarship winners and process scholarship payments. WizeHive's Zengine product was the perfect solution to our scholarship program's needs!

The first year we implemented the software, there were a couple of things that I thought could be improved. The WizeHive team listened to my comments and has come up with solutions to make the process even better this year!

THe experience has been great, very helpful with answering questions, and helping out whenever needed.

This software has helped us streamline the application and review process into one place. Easy access for staff and members. Great way to track information easily.

I wish I could move around the work space to my liking after it is created to work with my flow of work.

I needed a way to keep track of many moving parts—requests from nonprofits, building and maintaining a consulting network to match know-how with needs, paperwork like contracts, W-9’s and final reports. The matching capability was an important feature. I am new to using it but so far, I am impressed by how helpful and easy it is to use and I know already it will make my life less painful and better organized.

I was very impressed with the attention paid to training and coaching prior to fully launching. It was well organized and easy to practice and get help if I ran into a question. By the way, I am not a sophisticated user and felt daunted by learning how to use and be the admin for this platform. They knew how to build my confidence and competence.

I look forward to innovations down the road that will help make reporting easier to my funders and oversight committee. In my particular situation, I would like to be able to more seamlessly share information from the consultant intake form ( like resumes/bios) in Zengine with the nonprofits that matched with them.

If you are needing to collect and save a lot of data from grant applicants and reviewers, this is a great system to use. There are so many functions that can be utilized to maximize the grant review experience, and the support team is always helpful with answering any questions you may have about any step. Our organization has plans to upgrade to a submission portal next year which will allow even greater ability to perform a multi-step application process, save user profiles, and allow easy follow-up with grant recipients in order to collect final reports.

Auto email/bulk email feature makes it easy to notify applicants. Application forms are easy to update. Can perform an entire review process through WizeHive without much need from an outside source. Convenient place to keep track of records of applicants and reviewers. Also helpful with creating registration forms for events.

Somewhat challenging to navigate. Needs more help options and tutorials to make the user experience much easier. Still some bugs that need to be fixed (including some issues with a few of the filters in application forms).

Savings on time, resources, paper and ease of use for my board to review.

My favorite thing about the software is how much time, resources and paper it saves me. I was managing the application process manually and it was super time consuming. It's been streamlined and I'm more efficient because of that. I also am really impressed with my implementation specialist . He's been invaluable and super patient with me during the entire process.

There are just a few minor things that could be improved upon, they are very specific to my review program. Mostly having to do with financial calculations.

The WizeHive team has been super responsive and patient.

I like the simplicity of the design. I am still in the early implementation phase, but I think this will be a great long-term solution for the Foundation.

I found the learning curve pretty steep and way more complicated than an old system we used, but I am getting it. Ultimately it will be better. I also with there was an app.