All ZoomGrants Reviews
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Alessandra
Verified reviewer
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great cost effective product that works!
I love this application. I was worried about teaching a lot of different staff how to use a new program but, had no issues.
PROSEasy to use, cost efficient and functional in a very practical way.
CONSA few more graphic elements or options could be nice.
Reason for choosing ZoomGrants
Neighborly was a too complicated for all of my staff and much more expensive. In government we, ethically, must do our due diligence to find the best product for the best price.
Brian
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Easy to use and makes tasks more efficient
It allows for quick communication between applicants and office staff, the tech support is very helpful, the system is open enough that multiple program types can fit within the software allowing for different programs to be tracked in the system.
CONSI wished there was a bit more flexibility in length of questions and explanation locations. I also wanted more administrative rating criteria options on the rating sheet. There are workarounds, but they can be a bit cumbersome and require additional legwork to get information to committee members.
Seyed
Government Administration, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2020
Zoomgrants Portal
It's been a constant struggle using this portal. It works good after hours on weekends but who works during these hours? Pretty bad.
PROSEasy to set up. Cost. Allows multiple users.
CONSSpeed, reliability, customer service. It's unreliable if you need to handle a fairly large volume of applicants.
Karen
Government Administration, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
This program has streamlined our process and provided much need statistics on the process.
Streamlined grant process; ability to better utilize data and provide results for management; amazing customer services; additional training opportunities; much better work flow; just to name a few.
PROSThe work flow and the ability to be able to pull reports that utilize all the data that is gathered in the program from agency information, funding, reporting and billing.
CONSI can't say there is anything I don't like about the software, but in the application, it would be nice to have the ability to use more questions. Our process is very detailed and we have to be very creative to stay within the limitations on question types.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Trusted and supportive grant submission and management platform for diverse users and organizations.
Clear and basic formatting ensures readability across diverse devices, users, and organizations. Often used by larger grant-making organizations, so familiarity with this platform is useful across a wide range of grant-seeking (or grant-making) situations.
CONSCharacter count limits are often not exact, with answers often being truncated (by 5-10 characters) despite their count (checked in a Word document) being within the posted character limit.
Lyndsay
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed November 2017
Great product, but we struggle with responsiveness.
Value for the money. It is easy to use and meets our needs. It is easy to navigate and user friendly.
CONSI'd like to see workflow related to the Documents and Invoices. We are currently using tasks as a workaround and isn't the most efficient approach.
Laurie
Government Administration, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
I have used ZoomGrants for the past 4 years. I find it easy to use and saves so much time.
Saves time, avoids duplication
PROSIt is really easy to use for my subrecipients and for me. It also saves us all time and duplication. I use all of the features available. The customer service is SUPERB!
CONSI don't think the reporting capability is great. Not for subrecipients, but reporting I might want to have.
Barb
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Outstanding company to work with!
It's helped us move away from a very manual process and for that I am grateful!
PROSIt's easy to use for you as the administrator to setup and follow-up with your team. And it's easy for your team of reviewers to use as well.
Billie
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Because of the customer support this product is better than the others
reports, document download, options, customer service, ability to edit application questions and add requests
CONScan't open my page and the application page at the same time and thus have to toggle between the two screens
Kristing
Government Relations, 201-500 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
I used this right after starting a new job and the process was effective
Able to award contracts
PROSAbility to print the entire application as a PDF and upload/download attachments. The support team was very responsive and helped walk us through some of the processes
CONSChanging the questions and response options is a little confusing. Would like to be able to filter responses more, but that just might be user error.
Deirdre
Government Administration, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Wonderful program with excellent customer service.
It revolutionized our annual grant award process; saved staff time and the environment (much less paper)
PROSThe program is very user friendly and logical.
CONSIt would be nice to have training videos for end users (committee members). Perhaps they are available, but I've not seen them.
J. Matt
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
This software has allowed our office to be so much more productive and efficient.
The ease of being able to copy your entire application process from one year to the next and then revise to fit the latest funding cycle.
CONSThe refresh in the financial tab goes back to the dashboard page instead of staying on the financial tab.
Tom
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Saves us a great deal of time when collecting information and documents from applicants.
Time saving, cost effective, ease of use for applicants, ability to upload multiple required documents, greatly reduces the amount of paper needed to process applications in the past - the review committee can go right to the application and attachments online; superior technical assistance (when needed, which is infrequent).
Majd
Telecommunications, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
best customer service
An experience that made my working life easier
PROSCustomer service and support team is very responsive
CONSA little difficult to use Its use requires some experience
Oladotun
Verified reviewer
Media Production, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Zoomgrants and organisational benefits
Licensing management and compliance managment
CONSNo far i cant identify something we dont like about it. It has meet and surpase or expectation
Keelan
Consumer Services, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed March 2020
Horrible security practices; non-functional software
terrible. Avoid using at all costs.
PROSNothing. It was riddled with bugs that made it non-functional and had security RED flags.
CONSThey emailed me a password in cleartext. This is an extreme security flaw. see: https://plaintextoffenders.com/about/ Also, the form iteslf didn't even work. You can't click into the fields.