ScheduleIt is like a box of building bricks - you have the component parts and it is up to you how you configure the system to provide the desktop view that suits your needs. We very quickly decided on a layout and set up templates for our various types of jobs which are easy to identify on our calendar. The multi-tier access permissions has allowed us to set up the system so that our engineers can only see what we want them to see, with office staff having access to all information. It is all about flexibility and that is where Schedule it excels - if you cannot set up a feature that you want, the support services will help you out - we have found them to be second to none. Schedule it is our focus point that we all refer to for our engineer scheduling needs.

Our engineers always know what job they should be doing through the use of the Schedule it App on their mobile devices; the integration with Google maps provides them with directions to the job. For our coordinators and office users, the ease of adding jobs with associated notes and the speedy updating of the data is really appreciated.

There isn't anything that we particularly dislike about this software.

they have been patient with me, informative with their responses, quick to help where they can, willing to improve your experience if you know what to ask for. best to ask and see if they can do it or find a better way to do it. (ask about quick keys)

I like seeing the 200+ calendars in timeline view. There are very few competitors that do it with the level of detail that we needed. They are very quick to respond to queries. all interaction is within the app so no lost emails, no need to verify who you are since its in the app and quick to identify what the issue is. If the timezones are in line, they fix things almost instantly. Like magic

The reporting can be a little bit advanced for the untrained user. Once you get your head around how it works, with some creative planning it can produce some great results. we use it for Crew Availability Lists. Job Sheet creation for existing resources and soon we will attempt to get it create CV information creation to give to crew who would like a list of the projects they have worked on. With that said, We had issues and they looked at the report and fixed the problem. Yet again, like magic.There is a double filter that i have not yet mastered. but with 2 months usage i am abut 85% confident i am getting the output that i need. which is pretty good considoring I dont have a background in this type of software.

For a small business this was an essential tool, as we grew we felt there were better options for our specific industry generating more data

I like the simplicity of it more than anything, it is very easy to use

To get the detailed reports out we found there are better more through softwares out there

When we first started using ScheduleIT, we asked for some changes to be made. Some were changed fairly quickly, whilst others took a little time. Contact was made during each request and the whole process was easy to co-ordinate.

There is a history of every change made to an appointment and includes who made the change/s.

On the mobile version, week numbers do not appear.

It is a great way to track room usage; if a room is available; where and what employees are doing for the day.

The integration of this product was so easy and everyone at the company can use it with ease.

I don't like having to double filter everything.

Thus far fantastic. the potential for this software to give us the ability to enhance our business model is very evident.

THE CUSTOMER SERVICE IS FANTASTIC!! The software is easy to use once you start to use it. View; the visual ascetics of the product are wonderful when you customize it for your organization. So easy to schedule an event, add or deduct resources from it and the ability to build templates for reoccurring events. [SENSITIVE CONTENT HIDDEN] the two of you have very fantastic with your support through our software selection phase and the effort that you have put into helping me to understand aspect of the software that evaded me has been fantastic. We are looking forward to many years of business with Scheduleit.

It takes some time to learn to customize reports....but again we are still learning

A great way to ensure that communication with tutors and other stakeholders is up to date and correct.

This web based app is an excellent way for us to keep track of Tutors, Training Rooms and resources. We use a variety of freelance tutors and run our courses in a variety of venues for lots of different clients. This tool allows the tutors to have an ICS calendar on their phones to keep track of their training schedule, which is great news when there are a lot of changes and requests. Schedulit also has great reporting features for us to run our invoices for completed courses, and to ensure that our tutors get paid correctly.

The only draw back is the relatively recent reduction in the number of ICS calendar files available. This reduces the amount of tutors we can sync with. Schedulit have also reduced the number of reports available, but both these features can be unlocked if paid for.

This solves the problem of stakeholder engagement around detailed training planning, this feeds into overall program planning and with the flexibility it can be suited to any project or any part of a project e.g. rostered staff, office staff training, deployment schedule etc. As long as you have an event and can assocaite that with resources (people, place, technology, materials etc) you can do detailed flexible (drag and drop) planning and take the output to Excel. You can also share content easily with stakeholders using Calendar view for engagement, approval, integrated demand planning etc. For me it is an all-in-one tool.

Flexibility to capture the data I need easily and this data is different for each client I make most use of calendar views and filters for engagement of stakeholders around detailed weekly schedules for training rollout Drag and drop allows for easy planning as part of stakeholder discussions

When capturing screen views / images of of calendars, you are unable to limit what you capture to a specifed date range e.g. 1st of month to last day of month, but I work around that with the captured image. I have not found any adverse stakeholde feedback on this but I have to do the work with the captured image to block out the unwanted dates.

We have been able to have all of our instructional staff receive notifications, a master calendar to view, and double booking of instructors and rooms have stopped. We also are currently working on building a lab material resource. I am confident that this will be advantageous to our instructional staff.

The ability to have an instant email be sent to a resource. Our resource is an instructor. They will not be double booked and they know when they are scheduled for a class immediately.

The report feature was very confusing. I did not understand the directions. I was able to talk with customer service and they helped me with the reports. Super easy once you understand the way they are generated.

Good, never had any major issues, any small blips are dealt with quickly

Future planning, easy to move bookings, cost effective

there are probably lots of features that we don't use. Maybe a call to run through / discuss what area's might help our business. The app isn't so clear but rarely use it

Overall the software has save us a considerable amount of time and given extended members of the team clear visibility of their timetable.

The software gives us a clear visual timeline of all our service engineers and resources. Changing the tasks is very easy with the drag and drop function which saves us a considerable amount of time over the old Excel planner we used to use.

The licences are NOT floating licences and are locked on a first come first served basis, Fully understand the requirement as a business model but when we have a large team and higher management will not invest in a licence for all users this can be problematic.

We use it for planning training and consultancy on our calendar to fit in with our staffs timetables. We would be lost without it.

I love how easy it is to reschedule an event by dropping and dragging and this takes all the associated elements of the event with it. It also lets me know if someone will be double booked on a date selected. I can store lots of information in the events notes to remind trainers on additional topics to be covered attendees emails contact numbers etc...

I'm sure I don't make use of all the features but so far there's nothing I do not like about the software.

using SI over 20 years now and didn't come across anything better... we actually continue to use SI with Salesforce running in the background as CRM without using its scheduling module/interface

easy to implement; flexible and easy visual management/scheduling

building reports rather complicated to set up

My overall experience with Schedule it has been a good one - Staff are very helpful with queries and I honestly would not be able to function now without this software!

It is extremely helpful and easy to use but I am massively under utilising it.

The way Location and Colours pops up every time I have filled in a field asking me if I want to learn about location etc.

improves time keeping a lost time between jobs

easy to use and access. New features added still keeps ease of use so the core programme stays the same. Some others you have to learn all over again everytime an update is added

Could do with a search facility to find historic bookings faster

We are very satisfied with the overall ease of the software and the customer service, all of our questions are replied to promptly and all problems that have popped up have always been solved.

What our office likes most about the software is its ease of use, it is not complicated to create resources, and the scheduling of the resources. The Software is very user friendly.

The least we like about the software is the cost of it.

Can see which colleague is on which site and who is available/unavailable.

Easy to use and sync'd to MS Outlook calendar.

Past appointments do not sync with Outlook. Need to keep a record.

The benfits are we can see jobs book them in & others in company can see what others are doing.

Ease of use with capability to adjust jobs

we have 24 tilers would be good if could see all on one page

Has improved our whole management of how we plan and resource our operational business. Providing real-time visibility which in a very reactive business, is essential to meet our customers needs.

Easy of use. "does exactly what is says on the tin".

None, the software is very easy to use. We have a number of inexperienced tech users, who use this with ease.

I have been a schedule it user for over 10 years now. Started with the standard desktop version, progressed to the SQL desktop version and we are now on the cloud version. I cant recommend the software enough!

Interface is easy to use and the speed you can move jobs etc

I do not have any cons to report. The software does all i need and more.

quite happy with it as it is a useful tool in many ways for all

scheduling and job information which is critical information for the people doing the site work whom are not office based.

it is only as good as the information put in by in line managers and schedulers who must keep any changes up to date

Been using this software for nearly a year now. I purchased this when I took over the company in November 2020 as I wanted to get the company more organised and for the [SENSITIVE CONTENT] and myself keep track of all our staff, all our meetings, client appointments etc and this software does this perfectly for us. We are a lot more time efficient now. Love how the customer service chat is available ANY TIME and responds very quickly, even to a stupidest questions

Love how easy is to use, didn't take long to get used to it and even the new staff finds it easy to learn. Very self explanatory.

Can't think of any cons, at least not for what we use the software for.

The package works well for my business and an extra bonus is the extremely efficient customer support.

This product covers the requirements of our business quickly and efficiently.

As we started with the standard package and have recently moved to the business package, I am unable to comment.

Very good

Easy to navigate and gives a great overview

The ability to work with it remotely on your phone, not fully aware of all of the tools and methodologies of use. A one to one tutorial bespoke to our needs would be great

We have found Schedule it to be perfectly suited to our needs, and there are clearly additionally features of this robust scheduling program that I have yet to explore. Simple to use yet full featured, and with outstanding support.

Simply to use, great visually, and fast support.