Easy to learn to use and teach staff.

I found it all very user friendly and easy to learn how to use. Customer support has been excellent.

I would have preferred if it had forms also so we could do service agreements in here.

After having headache after headache with our last software, I finally found Shiftcare and it was the answer to all of our problems! Shiftcare and it's team, were everything that we needed, from customer service excellence to software proficiency! Sometimes we all dread change but this was by far the best change we have had yet! Thank you to the team for making the transition smooth and effortless!

Shiftcare was by far, the best decision we made! It not only cut my costs to a fraction of the last company but the customer service is amazing and the software is seamless!

I really have no complaints, and any requests for features I would like, are being worked on by the team! They have been very attentive and understanding!

Once set up, it eases - scheduling and invoicing.

Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation.

I’m happy with the product. It’s easy to use and has all the functions I need to run my business.

ShiftCare is very easy to use. It has everything I need to successfully run my business

There are some applications that I am unsure of and would like more training on the product

RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly!

The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze.

Nothing to report on this, myself and the team love it!

So far since I have missed the switch to Shift Care , I couldn’t be happier. It is so user-friendly for my staff and myself, and has been a huge time saver support staff, if any questions arise, right there to promptly answer any questions. Glad I made the move!

The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.

I do not have anything i don’t like with shift care at this time. I am satisfied.

Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need.

When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier.

It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens..

Very positive. I believe it will save us a lot of time as a team.

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too!

When using on a volume scale, it becomes costly quickly. I'd also love to see a chat function integrated dow the track, to allow staff to communicate in team chats about clients etc.

Shiftcare is streamlining processes within our business to give us time to focus on providing great services to our disabled and elderly clients rather than wasting time on administrative activities

Its easy to keep staff and client documentation up to date.

There are no improvements that I can see are needed yet.

Overall it’s a great product

Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized.

I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team.

My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway.

When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel.

There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident.

Scheduling is easier invoicing is great and it integrates well with other software such as xero.

What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home.

Sometimes, it doesn't allow change of addresses.

Great platform that is user friendly and easy to integrate and train new staff.

Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze.

The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes.

The simplicity of ShiftCare is impeccable, our workers have never had issues with using the website or App.

ShiftCare is easy to use, easy to understand, easy to manage, easy to use for invoicing, easy to find our clients and employees information when needed.

We don't feel there is anything that needs to be improved. We have never had any issues with ShiftCare. If we don't know how to do something its very easy to find the solution in the help section. If we still cant find an answer ShiftCare is very easy to navigate to talk to someone about our issue and we have always had a quick reply. We have always had someone help us with our enquiry or fix the problem for us.

Our overall experience with shiftcare has been fantastic so far, we love how user friendly it is. We cannot wait to utilise the rest of the features of shiftcare like the integration with xero and invoices .

I love how shifecare is so user friendly. I love how we can see client profiles with ease and can put so much information in for the client.

I dont like how our workers have limitations to put in information to the calander and book, amend and repeat shifts.

Excellent

Easy to set up and use.Imperative to organise Clients and staff. Works well and integrates easily to necessary platforms.

Overall Shift Care is excellent although upgrading to the second tier doesn’t really give you much more than the first,

The staff and help functions are amazing. The staff are efficient, prompt and knowledgeable and reply to a query immediately.

The seamless integration with Xero. It saves a lot of time for our admin staff. It is easy to book Support workers for their shifts and keeping track of where everybody is during the day.

I find it difficult to return to a previous page. Always end up having to navigate through the pages again.

ShiftCare has been an overall seamless experience. It allows me to schedule and keep in touch with my employees and when their shifts are on.

Scheduling and managing clients and employees is made easy. The phone experience is good for employees and allows us to track if they clock in and out of shifts.

Notifying managers about expiry dates on compliance would be helpful.

excellent experience with set up and staff support

efficiency, easy to access information for all involved, staff team and accounts, very readable display

N/A - do not have any feedback for this question at this stage

We have found Shiftcare easy to use and affordable for a small business like ours. The clock on and off feature is valuable and customer care and help is readily available.

As its my first experience of this type of software I am not having any issues with it at the moment.

Customised for the Social Services Industry, one stop shop to handle multi layers of our Business

The billing process can be improved but I believe this is something that is on the roadmap of improvements

Easy.

I like my staff being able to be linked as a team and then they can see each other's notes as well as any documents such as OT or behaviour reports that I have loaded onto shiftcare.

At first I found it hard to change headings and up load documents but when I had a bit of a read of the help menu I found that it's actually very simple

Rostering is extremely easy

Easy to use and great customer service support

The pricing, it is a bit expensive considering we do lots of shorter shifts and they charge per staff member. Some staff members only work 2 hours a week

Very positive

It addresses everything that is needed for running an NDIS business. Not only does it have the functionality but it has the support to help you navigate the program.

Nothing at this stage. I have been with Shift care for around 6 months and I'm completely satisfied with results.

Great, very happy

It is very easy to navigate and detailed customer files.

I feel there a few features that could be helpful but I have advised the admin team and they ensured me it will be looked into.